ALLY FINANCIAL INC

2016-01-05

Bedford, TX

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-01-02

Rome, NY

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-01-01

Benton, AR

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-01-01

Bentley, MI

Problems when you are unable to pay

Consumer Loan: Vehicle loan

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-12-31

Rincon, AZ

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: Yes Timely Response

2015-12-31

Foxridge, MD

Problems when you are unable to pay

Consumer Loan: Vehicle loan

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-12-31

Sanders, KY

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-30

Stantonville, TN

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-30

Auburn, AL

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-30

Three Bridges, NJ

Managing the loan or lease

Consumer Loan: Vehicle lease

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-30

Bellaire, TX

Deposits and withdrawals

Bank account or service: Savings account

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-30

Tampa, FL

Making/receiving payments, sending money

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-30

Newnan, GA

Deposits and withdrawals

Bank account or service: Checking account

Complaint: On XXXX/XXXX/15, I reported a fraudulent charge of {$670.00} debited by XXXX XXXX to the disputes department of Ally bank. I went on to explain that I had not contacted XXXX to initiate the charge, had not signed up for automatic billing of any kind and do not have account with them. I was issued a provisional credit in that amount while the disputes department investigated the matter. Nearly three months later, I received follow-up from the disputes department dated XXXX XXXX. The letter states that the charge " ... .was authorized and correct. '' Upon receipt I reached out to Ally to receive an explanation. To date, I have not been provided a definitive answer as to why this charge is considered valid. To add insult to injury, I received a letter dated XXXX XXXX from XXXX XXXX XXXX XXXX, XXXX, a collections agency, seeking payment in the amount of {$690.00} on behalf of their customer Ally Bank. On XXXX, I reached out to Ally and requested to speak with a supervisor. The call was forwarded to XXXX XXXX. She confirmed that the I may submit documentation to disprove the merchant 's XXXX rebuttal to the initial dispute once I receive yet another letter in the mail ; however, I am not sure how long this process will take or what impact this will have on my credit since this matter has already been forwarded to a collections agency. XXXX Resolution : I would like for Ally Bank to remove my account from collections and allow me the opportunity to properly resolve this matter by working with them and XXXX.
Company Response: Company chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2015-12-30

Lannon, WI

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-30

Houston, TX

Taking out the loan or lease

Consumer Loan: Vehicle loan

Complaint: In XXXX XXXX, I financed a vehicle with Ally Financial and later refinanced the same vehicle with another lender.The lender contacted Ally and XXXX parties agreed to the terms of the refinance agreement. On or near XXXX XXXX, XXXX Ally Financial reported my car loan as 30 days delinquent. It should also be noted that I am included in the class action lawsuit brought by the XXXX regarding Ally 's illegal lending practices initiated against minority borrowers.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-29

Douglasville, GA

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-29

Chicago, IL

Problems when you are unable to pay

Consumer Loan: Vehicle loan

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-29

Paris, TX

Managing the loan or lease

Consumer Loan: Vehicle lease

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-12-28

Jupiter, FL

Managing the loan or lease

Consumer Loan: Vehicle lease

Complaint: In XXXX of 2015 I returned my leased vehicle to an authorized dealer ( XXXX XXXX XXXX XXXX ) because my lease had ended. I complied with all instructions in the " turn in '' kit from Ally Financial and from the dealer. At that time I explained that I had misplaced one of the keys and was aware that I would need to pay for the cost of the key. A few weeks later I received a letter from Ally Financial outlining multiple charges related to the condition of the car. XXXX was for a dent and XXXX was for excess wear on the tires and as expected the missing key. I called Ally Financial immediately to let them know that I was happy to pay for the key, but that I had not turned in the car with a dent ( I offered to send pictures ) and that the car was more than XXXX miles under the allowable miles and had all recommended service at the dealership ( tires rotated and balanced ) and the tires were well maintained. I told them that I was disputing the charges for the dent and tire damage but that I was happy to pay for the key charge that I was responsible for. On the phone I was instructed that I could only appeal one charge at a time. I selected the more expensive of the XXXX charges ( tires ) and explained I would call back for the dent. I offered to send them all documentation relating to the tire care, pictures of the vehicle at turn in, notes from the walk-through with the salesman when I turned in the car - they never wanted to see any of this. Instead, a few weeks later I received a letter that they had credited me for the lost key ( the cheapest of the charges ) but that I was responsible for the others. I again called Ally Financial and was told that they did me this " as a favor '' and that my case was closed and that they were n't going to consider any appeals on my behalf. When I protested and told them that I felt I was being fraudulently charged, they told me that because I signed a financing agreement with my lease, and I drove the car- they did n't have to do anything about these charges. I allowed several weeks to pass where I notified the dealership of the situation and of my dissatisfaction. They told me that they were going to look in to the issue on my behalf. I have received multiple phone calls at home and on my personal cell phone from Ally Financial but I was not ready to discuss the issue yet. In XX/XX/XXXX I received a letter " NOTICE OF INTENT TO REPORT NEGATIVE CREDIT INFORMATION ''. I immediately called them to pay the balance and to let them know I was going to file this complaint. They asked me what they could do to make me less angry. I explained that I was willing to pay what I owed ( the key charge ) but that I did not appreciate them impacting my credit score and that their harassment and bullying needed to stop. So they reduced my charge owed again - which taught me a few lessons about this particular financial institution. Their charges are arbitrary - they are interested in collecting as much as possible from their customers whether owed or not. They will bully, harass and threaten their customers to get them to comply with paying charges, rather than considering the available information which may contradict what they are charging. When I looked on social media and the better business bureau about this particular company, I realize that I am not alone and that this behavior is typical. Customers deserve better. My concern now is that I am in another lease with them, as I picked out another car and agreed to finance with them at the time I dropped off my car as I was not aware of what it would be like to deal with them at the end of lease.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-25

North Bergen, NJ

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-12-24

Warrenton, VA

Shopping for a loan or lease

Consumer Loan: Vehicle loan

Complaint: I bought a used car on XX/XX/XXXX and financed it with Ally. I am XXXX and thus a XXXX, so I should have been included in the settlement against Ally for overcharging XXXX. I learned after the deadline had passed to submit a claim that there had been a settlement regarding the fact that Ally had overcharged XXXX who had financed cars with Ally between XX/XX/XXXX and XX/XX/XXXX. Since I am a XXXX, I should have been included in this settlement, however, Ally never contacted me or sent me any letters regarding this matter. I have called Ally several times and finally they referred me to their Settlement Administrator who was unable to help me, stating that the deadline had passed, that is why I am filing this claim with you.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-23

Lufkin, TX

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Company chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2015-12-23

Orion Twp, MI

Managing the loan or lease

Consumer Loan: Vehicle lease

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-23

Las Vegas, NV

Problems when you are unable to pay

Consumer Loan: Vehicle lease

Complaint: I resently had to pay some unnexpe ted legal fees over {$6000.00} i had to miss two payments with i made a small payment one week witch i started tp make small payments so i would not get behind, finally i started getting back on track, my accountant tried to make a payment off {$100.00} they told her that the could not accept a payment of that low amout and that i would personally had to call them, their offices are closed early evening, i got up extra early to contact them oddly enough a tow truck was in front of my house talking my car at XXXX XXXX taking my car, without any notice from them regarding that they would take those acctions. witch was also the day i get paid and was going to make a payment to stay current. it only reason my vehicle was repossessed was because i {$86.00} dollars. Witch they purpoIely they not accepted the XXXX dollar payment that would have taken care of that. And when i called them they told me that nothing could be done unless i paid the late fees, the repossession fees and retaking fees of XXXX plus the two late payments and the XXXX dollars plus the towing fees witch comes to a total of XXXX in 3 weeka
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-22

Saint Paul, MN

Disclosure verification of debt

Debt collection: Auto

Not given enough info to verify debt
Company Response: Company chooses not to provide a public response Closed

Disputed: No Timely Response