AES-PHEAA
Consumer Complaints
There are over 9925 complaints on file for AES-PHEAA. Dated between 2019-12-11 and 2012-03-07.
Complaints Page 70
2019-02-26
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Company Response: Closed with explanation
2019-02-25
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Problem with customer service
Complaint: I will try to be exact, but brief.
I have dealt with XXXX XXXX for a long time. I have been in school or unemployed a long time. This year ( XX/XX/XXXX ) I was worse off than ever before. I had my electricity shut off, and was getting less income than in the past. In the past ( pre-XX/XX/XXXX ), I had a $ XXXX/month payment due to my situation. Yet this year ( XX/XX/XXXX ) I was expected to make ~20usd payment every month. Not awful, but didn't seem to reflect my financial situation in any way. I was worse off this year than in the past, and in the past made {$0.00} payments, so why did this year change?
They kept asking me for IDR paperwork. I would submit it. They would wait roughly a month, then kick it back to me saying it wasn't correct, and to re-submit. I would re-submit the same thing because it WAS correct. This happened several times.
I moved in XX/XX/XXXX, and changed my address. Yet they persist to this day, sending letter to my old address. Which adds more time. They send it overseas, it takes 2 weeks to get here, then it's routed to my old address, then re-routed to me. I have tried asking about the account mailing address, but they do no answer about this either. It's correct on the online profile, so I don't know why they keep sending it to my old address.
Eventually they accepted my IDR. But not after several MONTHS had gone by. With me trying to get them to explain this. Why is this being rejected? It's correct paperwork. Of course I was tacked on to thousands of dollars in fees and late payment stuff etc.
After finally having the IDR recalculated, and the demand for XXXXusd/month, I asked them why I had to pay anything if I had not had to in the past based on my income. If my income was worse, to the point I had my power shut off here. No reply.
I repeatedly tried to get someone to look at it, or explain it, or explain why it was rejected originally, or to have these fees removed or addressed by them. No answer.
After waiting for months, and asking repeatedly for help, and recieving none, I finally made a payment out of fear of defaulting, based on the increasingly aggressive auto-generated account letters they were sending.
A month later, even though I had made a payment, they claim I have defaulted on my loan.
I don't understand why, so of course I wrote them. No response in a month now.
I would not have defaulted if I had gotten even a semblance of any kind of support or help in the last 9 months of trying to get anything on the account serviced.
From my perspective, they have made the entire process a closed box. I can not get help. Period. It's like screaming into the wind.
Company Response: Closed with explanation
2019-02-25
Discovery Bay, CA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: I have been employed with a government entity since XX/XX/XXXX. In XX/XX/XXXX, I received notification from XXXX XXXX that 74 qualifying payments, 46 remaining payments, and that my estimated eligibility for loan forgiveness was XX/XX/XXXX. This information was consistent with information I had received up until this point.
Then, out of the blue, My XXXX sent me a letter dated XX/XX/XXXX, changing my qualifying payments for my XXXX XXXX XXXX XXXX and my XXXX XXXX XXXX XXXX. Now these XXXX loans had different number of qualifying payments. My XXXX XXXX XXXX XXXX had only 54 qualifying payments, and my XXXX XXXX XXXX XXXX had 74 qualifying payments. I immediately contact XXXX XXXX for an explanation of the differing qualifying payments. They indicated they would do a recount. Its been over 1 year and the issue is still not resolved.
The loans are consolidated. There is no reason that the subsidized loan and the unsubsidized loan should have a different number of qualifying payments.
It is now XX/XX/XXXX. My subsidized loan has 67 qualifying payments. My unsubsidized loan has 87 qualifying payments. My XXXX needs to get this fixed so that it is resolved by XX/XX/XXXX, my date of PSLF forgiveness eligibility.
Company Response: Closed with explanation
2019-02-25
AL
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: I've been trying to find out how many qualifying payments I made on the Federal Student Loan Forgiveness program while I worked for a previous qualifying employer. XXXX XXXX keeps giving me inaccurate information ( for months now XXXX and now they are ignoring my emails entirely.
I worked for a qualifying employer for student loan forgiveness ( XXXX of XXXX ) and made qualifying payments for approximately 21 months from XX/XX/XXXX through XX/XX/XXXX yet FedLoan Servicing says that I only made 10 qualifying payments, which is incorrect. It should be more like 21 or 22 qualifying payments.
They have now refused to even answer my emails & are some of the most incompetent people I've ever dealt with. It shouldn't be hard to figure out the correct amount of payments & send me the correct information. I've called and emailed several times and they still can't give me the correct information. I hope this complaint will help them remember that they should never ignore their customers.
Company Response: Closed with explanation
2019-02-25
AZ
Incorrect information on your report
Student loan: Federal student loan servicing
Account information incorrect
Complaint: XX/XX/ 2018, there was a 90 day+ missed payment placed on my credit report. I was in forbearance at that time do payments were temporarily postponed. The company refuses to fix their issue.
Company Response: Closed with explanation
2019-02-25
Phila, PA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Company Response: Closed with explanation
2019-02-25
Rochester, NY
Incorrect information on your report
Student loan: Federal student loan servicing
Account status incorrect
Complaint: Back in XXXX of XXXX, I filed for the Income Driven Repayment due to the amount of money I made with the job I was able to find, following graduating from College. I was approved for a {$0.00} payment for 1 year with the time-frame going from XXXX of XXXX to XXXX of XXXX. Assuming that everything would be fine with this approval, I went about my life working and doing my best to make ends meet. I went to check on my account in late XXXX of XXXX to see that my loans were delinquent and had been marked as delinquent with my credit bureaus, dropping my credit score significantly. This started the process of going back and forth with XXXX to figure out what had happened and how this could be resolved. On XXXX, I spoke with a representative at XXXX who stated that the issue was XXXX 's mistake using the statement " Our Bad '' to describe what had taken place. Over the past month, I have made numerous phone calls to various individuals at XXXX and have filed for the company to stop reporting negative remarks to my credit and in fact report these as positive. On XXXX, I received a response back from the credit department at XXXX stating that everything that was documented by XXXX was correct and that no actions would be taken to fix my credit issues. I have been working with XXXX XXXX to remove items from my credit report, but each time they have managed to get something removed, XXXX reports another delinquency creating a circle of unending resolution. If I have a current IDR on file with XXXX that lasts for a year, why is it that they are allowed to continue to report my accounts delinquent. The most frustrating part is that they are saying the account is current on the client website, yet reporting delinquencies to the Federal Credit Bureaus.
Company Response: Closed with non-monetary relief
2019-02-25
Okemos, MI
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Company Response: Closed with explanation
2019-02-25
Penn Yan, NY
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: Hi, I applied for public student loan forgiveness two years ago, the beginning of XXXX, and my loans were transferred to XXXX at that time. I have income-driven repayment, and have made all my payments on time in the correct amount, about 23 total I believe. XXXX is saying that I have only made 10 qualifying payments total, and that I won't be eligible for forgiveness until XX/XX/XXXX ( when it should be XXXX orXX/XX/XXXX since all my payments should be qualifying ). I have called to have it fixed, the rep did try and help and said he would submit it to have it fixed, however I never heard back and this was about a month ago. I have tried getting in contact with customer services in several other occasions since then, no luck. I need to have this corrected as I am worried that I will never be eligible for forgiveness if they continue on at this rate.
Company Response: Closed with explanation
2019-02-25
Chicago, IL
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: I transferred by federal student loans over to XXXX XXXX XXXX in XX/XX/XXXX in order to participate in their public service loan forgiveness ( PSLF ). I had been making on-time, qualifying payments ( at least the minimum amount due, income-based repayments ) through my previous loan provider, XXXX since XX/XX/XXXX ( it may have been a different provider originally, but XXXX has been my main loan provider for the last several years ). Since transferring my loans over to XXXX XXXX XXXX, they validated my employer/job as eligible for the program. According to the details of the PSLF program, I should be eligible for loan forgiveness in XX/XX/XXXX, after working for 10 years in a XXXX/XXXX XXXX position and having made 120 qualifying payments ).
However, they have miscalculated the number of my qualifying payments I have made, despite repeated calls to customer service about this issue. Each time I call, I am told that they need more time in order to appropriately calculate my payments ( I am typically told 6-8 weeks ). Currently, my account shows that I have made 17 qualifying payments on my Direct Subsidized Consolidation Loan, thus indicating I have 103 more qualifying payments to make, indicating I would be eligible for loan forgiveness in XX/XX/XXXX! It also indicates I have only made 24 qualifying payments on my Direct Unsubsidized Consolidation Loan, which indicates I have 96 more qualifying payments to make. I have made consistent, on-time, full minimum amount due payments since consolidating my loans in XX/XX/XXXX. Each time I call in order to address this significant issue, I feel as though I am being given the " run-around '' so-to-speak. I was initially informed that a computer calculates the qualifying payments through my previous loan provider, and then told that an actual person needs to go through and properly calculate the payments if the computer does not do them properly. I was told this would take 6-8 weeks, each time I've called.
I have contacted Fed Loan Servicing, and specifically the PSLF department 4 times now. I called initially on XX/XX/XXXX to inform them my payments were miscalculated. I was assured this would be resolved within 6-8 weeks. I called again XX/XX/XXXX, and was told that a Payment Tracking Review Form would be submitted to their accounting/payment department in order for a human to individually calculate my qualifying payments with my past provider ( XXXX ). I called again XX/XX/XXXX to follow up, and again was informed it would take 6-8 more weeks. I called again most recently on XX/XX/XXXX and I spoke to a customer service representative ( XXXX ID # XXXX ) and eventually a Service Delivery Team Member. ( XXXX ID # XXXX ). I was informed that it is now taking One year plus to complete payment reviews. I have never previously been informed of this, and XXXX informed me that we stopped giving people timeframes in XX/XX/XXXX so the person I spoke to in XX/XX/XXXX must have made a mistake ( mind you, I was given a 6-8 week time frame by multiple customer service representatives, as well as different information each time I called ).
XXXX looked into my Payment Tracking Review, and informed me my payment review is still pending. What pending meant, according to her, is that someone has looked at my payment histories, and was still reviewing it to determine the number of qualifying payments. I informed her that I should be scheduled to be complete with my loan forgiveness next year in XX/XX/XXXX; I asked if there was any way my account could be expedited, given had I known it was going to take this long to review my qualifying payments, I would have requested a Payment Review Tracking form much sooner than I had ( for example, in XX/XX/XXXX when I initially called to alert them of the miscalculated payments ). She informed me this was not likely, given the number of customers they have and the number of individuals reviewing my particular case ; it was impossible to tell just where in the process they were. She informed me that 28 pending payments of mine were being reviewed currently. ( I have made many more than this ). She also informed me that between XX/XX/XXXX-XX/XX/XXXX my payments did not appear to qualify because I did not pay the agreed upon amount. She said, and I quote, You paid more than the minimum amount which means those payment were placed in something called Paid ahead status and thus did not qualify as a qualifying payment towards the loan forgiveness. She informed me that given I paid MORE than the minimum amount during this period, the qualification could be changed, but it was unclear when/how this could occur. I was also informed that there were 4 forbearance timeframes where my payments did not count. I informed her I did file forbearances during tax season in order to get my taxes done prior to paying the updated amount for the year ( since it is an income-based repayment, it requires our taxes are completed to calculate the amounts ). However, I still made the minimum payment during that time anyway. She reported that Fed Loan could move or cut forbearance because payments were made, but again, it was not clear when/how this would occur.
XXXX also informed me that applications for individuals who are in their 10th year of service ( thus completing their required payments/terms of services ) are reviewed first and given priority for properly calculating payments. She indicated that as I get closer to the end of my service ( In XX/XX/XXXX ), that I would have a better likelihood of having my final payments calculated properly ( if not by XX/XX/XXXX or later ).
I was informed that I would be notified by mail when this process is complete, which likely would not be until XX/XX/XXXX ( at the earliest ) but also likely later, despite the fact that I originally transferred my loans over to them XX/XX/XXXX. Additionally, I informed her that my 2 loans are showing different qualifying payments when they should be the same ( as theyre consolidated so one payment goes to both loans ). She reported that is a common issue they were looking into for many borrowers.
Currently, XXXX XXXX XXXX is the only provider approved by the Federal government/Department of Education to manage loans for the Public Service Loan Forgiveness Program. This is the SOLE reason I transferred my loans to them, despite having heard similar complaints to mine from others. The fact that borrowers are being given different, and misleading information regarding their qualifying payments, and that now we are being told it will take over ONE YEAR to figure this out, seems fraudulent to me. Were it not for this program, borrowers may have chosen to remain with their prior lender/loan provider, or sought out a different one to manage their loans. It seems to be they are engaging in predatory practices by essentially forcing borrowers to use them for loan servicing in order to qualify for PSLF, however the method and process by which they determine eligibility appears to be mystifying at best, fraudulent at worst. In the meantime, they are collecting large amounts of interest on my outstanding loans, and apparently I can be punished if I pay an amount ABOVE my minimum payment amount. This keeps borrowers in a vicious cycle of being at the loan providers mercy in the meantime, all the while with no promise or guarantee of loan forgiveness, despite having followed and met criteria for fulling PSLF obligations. PLEASE HELP!
Company Response: Closed with explanation
2019-02-25
Chula Vista, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation
2019-02-25
Raleigh, NC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2019-02-24
East Rockaway, NY
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: I have had issues with XXXX customer service representatives since XX/XX/2018. Often times their representatives gave me false informations.
For example ; 1. After consulting a federal loan specialist I was told I was in pay ahead status because of a payment I made when I was put in administrative forebearance ( a forebearance I was not told about when I switched from XXXX to XXXX ). When I called XXXX to report this I was repeatedly told by the customer service representative that I was NOT in pay ahead status. It wasnt until I spoke to a manager that I in fact was and they flagged my account as pay ahead.
2. I have requested a detailed payment tracker report since XX/XX/2018. I have followed up three times regarding the status of this report and have been told that they are working on it. They are unable to give me more information. Without this report I can not retroactively remove the pay ahead status. As per my loan advisor, PSLF can be nullified if I am in pay ahead status.
Without my detailed payment tracker report, Im not sure if Ill qualify for PSLF program. I continue making payments on high interest loan with no end in sight.
Company Response: Closed with non-monetary relief
2019-02-24
Lawncrest, PA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Company Response: Closed with explanation
2019-02-24
CA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Complaint: On XX/XX/XXXX I sent 2 letters to XXXX XXXX in Pennsylvania requesting removal of XXXX late payments they recorded, XXXX for each account, reported at the beginning of my payment plan. My XXXX had gotten XXXX in XX/XX/XXXX and required my full-time care. I explained that after she XXXX XXXX in XX/XX/XXXX, I have made on-time payments ever since. They denied my request on XX/XX/XXXX. All 3 credit bureaus still show me as having XXXX late payments which disqualifies me from work, housing, loans & any other simple background check. It has caused irreparable harm to my life.
Company Response: Closed with explanation
2019-02-24
El Paso, TX
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: XXXX was my loan servicer provider for almost 4 years, my loans were consolidated before I started to make payments, and Ive been making consecutive on time payments under an IDR plan ever since. I applied for PSLF ( Im a XXXX XXXX XXXX ) and I got into the program, so my loan was transferred to XXXX on XXXX, XXXX. As soon as my loans were transferred I received a letter welcoming me to XXXX and to let me know that I was going to be receiving a letter stating how many payments were going to count towards my forgiveness. I never got the letter, but I did noticed on my statements that my loan was showing in two parts, the subsidized and the unsubsidized portion. The subsidized portion showed 0 payments and the unsubsidized showed 44. I did not understand why was that happening so I called them and they were not able to tell me the reason, so they submitted a review for my account, I called them once a month for a whole year and they told me that it was taking longer than usual to review the accounts. I finally got a call from them on Monday, XX/XX/XXXX they wanted to let me know that the review was ready and that the number of payments remained the same, but they were not able to give me an explanation. I didnt got a letter or anything from them. I still dont understand what is happening, I have all my payment history and my bank statements showing all the payments and it makes no sense to me that if the loans are consolidated they have a different number of qualifying payments.
Company Response: Closed with explanation
2019-02-24
Columbus, OH
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: My loans are being serviced XXXX/PHEAA. Around last XX/XX/XXXX, I asked them about a difference in the calculation between the months I was tracking for qualifying payments for the public service loan forgiveness ( PSLF ) and what months they were reporting. Since XX/XX/XXXX, numerous customer service agents have repeatedly pushed back the expected timeline to hear about the results of the audit, with the latest customer service representative telling me the two months in question were somewhere around XX/XX/XXXX-XX/XX/XXXX or XX/XX/XXXX-XX/XX/XXXX, but that XXXX hadn't credited these two months yet because they hadn't determined that I was in a qualifying repayment plan despite being in one before and after the two months in question. The customer service representative said it looked like some of the questions arising were concerning the status that XXXX had placed me in deferment for one day during the month - against my instructions and desires. The customer service representative once again said that the account was scheduled to be reviewed, but she could not tell me when the review would be completed. As a result of this negligence, XXXX/PHEAA is costing me valuable repayment credits toward qualifying payments made toward the PSLF program.
Company Response: Closed with explanation
2019-02-24
Seneca, SC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: Starting on XX/XX/2016 I started the process of Disputing debt through XXXX XXXX who was reporting XXXX accounts to my credit reports, all the same, account number but different amounts totaling {$41000.00}. I first sent a letter XX/XX/2016, XX/XX/2016 to XXXX XXXX and again on XX/XX/2016 to all 3 credit reporting agencies. I explained these accounts did not belong to me and were unverifiable. All accounts did not meet the XXXX XXXX compliance requirements for reporting accurate data. I included the FTC Advisory Opinion to XXXX ( XXXX ). In sum, it is our view that a CRA that always scrambles or truncates account ( or social security ) numbers does not technically comply with Section 609 because it does not provide accurate ( and perhaps not clear ) disclosure of all information in the file. They basically state that by not reporting the entire account number, they are not reporting 100 % accurate information as required by section 609 of the Fair Credit Reporting Act.
I provided copies of my 8 different letters addressing each line item on my credit bureaus and copies of the signature required service proof of delivery receipts via UPS along with evidence that both the FCRA and FDCPA were both violated by not addressing the dispute in accordance and within the allowed 30 days.
I referenced the following, " I am maintaining a careful record of my communications with you for the purpose of filing a complaint with the FTC and the Attorney Generals office, should you continue in your non-compliance of federal laws under the Fair Debt Collection Practices Act. I further remind you that you may be liable for your willful non-compliance, as per FDCPA 807. False or misleading representations [ 15 USC 1962e ] As you have now violated federal law, by not properly investigating within the required timeframe, and I have evidence of such, via certified mail receipts, you must now remove the item. Any other action ( or in-action ) on your behalf will result in a small claims action against your company. ''
Company Response: Closed with explanation
2019-02-24
Seneca, SC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: Starting on XX/XX/2016 I started the process of Disputing debt through XXXX XXXX who was reporting 10 accounts to my credit reports, all the same, account number but different amounts totaling {$570000.00}. I first sent a letter XX/XX/2016, XX/XX/2016 and again on XX/XX/2016 to all 3 credit reporting agencies. I explained these accounts did not belong to me and were unverifiable. All accounts did not meet the XXXX XXXX compliance requirements for reporting accurate data. I included the FTC Advisory Opinion to XXXX ( XXXX ). In sum, it is our view that a CRA that always scrambles or truncates account ( or social security ) numbers does not technically comply with Section 609 because it does not provide accurate ( and perhaps not clear ) disclosure of all information in the file. They basically state that by not reporting the entire account number, they are not reporting 100 % accurate information as required by section 609 of the Fair Credit Reporting Act.
I provided copies of my 20 different letters copy of my signature required service via XXXX and evidence that both the FCRA and FDCPA were both violated by not addressing the dispute in accordance within the allowed 30 days.
" I am maintaining a careful record of my communications with you for the purpose of filing a complaint with the FTC and the Attorney Generals office, should you continue in your non-compliance of federal laws under the Fair Debt Collection Practices Act. I further remind you that you may be liable for your willful non-compliance, as per FDCPA 807. False or misleading representations [ 15 USC 1962e ] As you have now violated federal law, by not properly investigating within the required timeframe, and I have evidence of such, via certified mail receipts, you must now remove the item. Any other action ( or in-action ) on your behalf will result in a small claims action against your company. ''
Company Response: Closed with explanation
2019-02-24
Taft, OH
Struggling to repay your loan
Student loan: Federal student loan servicing
Problem lowering your monthly payments
Complaint: I am on an IDR plan for my federal loans for my two XXXX degrees from 2 different universities. I have never missed or been late on a payment since establishing this payment plan 5 years ago. I am also on a Forgiveness Program due to my employment with a XXXX. XXXX is the servicer for my loans and I have had nothing but problems with them since they took over my loan. The most recent and most damaging issue is with reducing my payments after a loss of income. I received notification in XX/XX/XXXX that my recertification of my IDR was coming due by XX/XX/XXXX. I completed my recertification and sent it in electronically by XX/XX/XXXX. I am employed by 2 different organizations. As of XX/XX/XXXX my position at one of those organizations was eliminated and my employment there was reduced to 4 hours per week, thereby reducing my income by {$17000.00} per year. As required by XXXX for the recertification process, to indicate my reduction of income, I included my recent paystubs from both employers. The paystub from my employer that eliminated my position did reflect my reduction in pay. I also included a letter from that employer stating that my position had been eliminated and my salary greatly reduced. When I received my updated required monthly payment from XXXX, based on my recertification paperwork, my payment had gone up by {$1.00} even though I am now receiving {$17000.00} less per year. Thinking maybe I missed something in the process of completing the recertification paperwork I then went through the recertification process again and found in fine print that if your income is reduced suddenly you are required to mail in your paperwork to XXXX instead of uploading it electronically. So, I mailed to XXXX the exact same paperwork with the same information that I had uploaded electronically. When I received my updated payment it had gone up again and this time by {$160.00}. When I called XXXX to resolve this issue not only did I have to wait on hold for 20 minutes to actually speak to a representative I was then told by that representative that the payment was higher because I am making more money. When I challenged the XXXX representative about the paperwork I had sent in that clearly shows that I am making less money she proceeded to tell my that is not what it says on my tax return. I told her of course it does not say that on my XX/XX/XXXX tax return because that was last year and this sudden loss of income happened to me in XX/XX/XXXX. She said the only way she could help was to put me on Forbearance or postpone a month of my payment. I told her I do not want either of those options. I am more than happy to make payments on my loans I just need lower payments because based on my loss of income I can not afford a monthly payment of {$460.00}. I am a XXXX for a XXXX school and recently had a serious XXXX for which I now have medical bills to repay. Shockingly, I do not make an incredibly high income. I am thankful for my education and the opportunity it has given me to make a positive influence on my world. I am in no way trying to get out of paying my loans. I only want a monthly payment I can afford. XXXX touts itself as an organization willing to work with you on your payments, but in my experience they are only out to rake as much money out of you as they can no matter how it hurts your financial standing. I have worked very hard to maintain a good credit rating and am now in danger of losing that due to XXXX 's unwillingness to help its clients who actually want to do the right thing.
Company Response: Closed with explanation
2019-02-24
Plymouth, FL
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Problem with customer service
Complaint: I reapplied for my income driven repayment plan on XX/XX/XXXX. As part of the application, I was asked whether I wanted to renew my existing plan or to apply for the lowest payment plan. I selected the latter, and the XXXX website indicated that I would be contacted by XX/XX/XXXX regarding my application. This did not, and as of XX/XX/XXXX has not, occurred.
In mid-XX/XX/XXXX I received a bill for the full amount of my payment. After three calls to XXXX, one on XX/XX/XXXX and two more on XX/XX/XXXX, I learned that because I had selected the lowest payment option, I needed to make a qualifying exit payment before my IDR application would be processed. Although the qualifying exit payment could be reduced to XXXX dollars, it was then too late to process the request for XX/XX/XXXX. Thus, I forced to go into forbearance for XX/XX/XXXX, and make the exit payment in XX/XX/XXXX. As part of this process, I was instructed that I should suspend automatic payments, which I did. I telephoned XXXX again on XX/XX/XXXX to confirm that there would be no further problems.
At first, it appeared that the problems had indeed been resolved. I received the expected bill of XXXX dollars for XX/XX/XXXX. Since my automatic payments were suspended, I made the payment manually. Unfortunately, there was some problem with the bank, the exact nature of which has not been explained to me, and the payment had been rejected. Thus, on XX/XX/XXXX, I called XXXX yet again and made the payment. The XXXX representative also told me that my IDR application would be processed in approximately twenty days.
One week later, on XX/XX/XXXX, I received an email informing me that my loan application could not be processed, and that a letter would be sent with further details. As I was traveling, I was not able to call regarding this new issue. One day afterwards, this morning, I received another email informing me that my application has expired because, quote, we needed additional information from you to fully process your request, unquote.
This statement is completely and unequivocally false. At no point in the past three months has XXXX requested any additional documentation or information, despite no less than five separate phone calls to their office. Indeed, XXXX representatives told me, repeatedly, that the delay in processing my application was solely the result of the need for the exit payment. XXXX representatives also told me, repeatedly, that the processing of the application would not even begin until the exit payment was made. That payment occurred on XX/XX/XXXX. There is no possibility that they required additional information prior to that date.
As a result of XXXX 's incompetence, I have lost qualifying PSLF payment periods, for XX/XX/XXXX and XX/XX/XXXX. I have no doubt that I will also be forced to go into forbearance in XX/XX/XXXX.
Company Response: Closed with explanation
2019-02-24
Macon, GA
Struggling to repay your loan
Student loan: Private student loan
Problem lowering your monthly payments
Company Response: Closed with explanation
2019-02-24
Franklin, TN
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Company Response: Closed with explanation
2019-02-23
Macclenny, FL
Incorrect information on your report
Student loan: Federal student loan servicing
Account status incorrect
Complaint: I was approved for Income Driven Repayment plan with a XXXX a month base on my income and family size but now Im in school. While I was approved for IDR it shows that I was late which I was not because I had a XXXX monthly payment I always reinstate the plan before time so I wouldnt have problems or be late
Company Response: Closed with explanation
2019-02-23
TX
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Problem with customer service
Complaint: I have paid the student loan in full when I signed the promissory note, the promissory note is treated the same as cash and PHEAA made me the trustee the minute they sent e coupons to repay ( pay again ) for a loan that I already funded with my signature. They double dipped and got paid twice as i paid out of pocket using debt instruments ( checks, federal notes, money orders ). I am requesting the full receipt so that I can properly file taxes.
From : The Office of Executor- the XXXX XXXX : XXXX , Estate. ( Recipient ) RE : Request 1099-OIDs Collateral Interest Income Withholding Under Internal Revenue Service ( hereafter, IRS ) Regulations, policies, instructions and publications, you, XXXX XXXX, Chief Executor Officer/Trustee, is require on demand and notice to file 1099-OID Interest Income Withholding and give to Estates authorized representative/requesting person, the recipient copy.
The details for reporting Original Issued Discounts ( OID ) / Security Interest Income are provided for the Business/Bank Association in the following Regulations and Publications : IRS Instructions Publications a. Codes of Federal Regulation : 26 CFR 1.1671-5 ( c ) & ( d ) Reporting for widely held fixed investment trusts ( WHFIT ), b. Publication : General Instruction for Forms 1099, 1098, 5498 & W-2g Section M Statements to Recipients ( Borrower, Debtors, Donors, Insured 's, Participants, Payer/Borrowers, Policyholders, Students, Transferors, or Winners on Certain Forms ).
c. Publication : 1212 OIDs, page 7, Nominees d. Publication : Instructions for Forms 1099-INT & 1099-OID Specific Instructions for Form 1099-OID. Section OID : Reporting OID TITLE 12 USC 412 : COLLATERAL REQUIRED IS OID REDEEMABLE Under the Federal Reserve Act of 1913, banks members/associations via Federal Reserve Banks and the Treasurer of the United States in trust is holding our original signed bonds ( Title 18 USC 8 : obligations of the U.S. ) as collateral. Therefore, the Security Interest is reported as taxable Federal Withholding to be filed as gross interest income, Tax Class 5 ( IRM 6209, Section 2 ).
Below procedures performed on Debt Instruments ( 18 USC 8 ) by Association/bank : Emergency Banking Act, 73rd Congress, session I, Chapter 1, Title IV Sec. 401.
Sec. 401. The Sixth paragraph of Section 18 of the Federal Reserve Act ( 1913 ) is amended to read as follows : " Upon the deposit with the Treasurer of the United States, ( a ) of any direct obligations of the United States or ( b ) on any notes, drafts, bills of exchange, or bankers ' acceptances acquired under the provisions of the Act, any Federal reserve bank making such deposit in the manner prescribed by the Secretary of the Treasury shall be entitled to receive from the Comptroller of the Currency circulating notes in blank, duly registered and countersigned. When such circulating notes are issued against the security of obligations of the United States, the amount of such circulating notes shall be equal to the face value of the direct obligations of the United States so deposited as security ; and, when issued against the security of notes, drafts, bills of exchange and bankers ' acceptances acquired under the provisions of this Act, the amount thereof shall be equal to not more than 90 per cent of the estimated value of such notes, drafts, bills of exchange and bankers ' acceptances so deposited as security. '' Penalties for not filing Redeeming Notes on Demand and Notice : a. Statutes at Large, Volume 13 pages 113, Sec 46 thru 50 - fail to redeem circulating notes upon demand notice. Public Notary to protest with Comptroller of the Currency for associations penalties.
b. 18 USC 1621 Perjury generally With that said, XXXX XXXX CFO/Trustee, please respond within 14 days from the date of this letter.
If any of the procedures and/or laws above is incorrect then note the deficiency and submit changes with Codes, Slip laws or Statutes at large as evidence of correctness.
Company Response: Closed with explanation