AES-PHEAA

2019-09-06

Manhattan, NY

Problem with a credit reporting company's investigation into an existing problem

Student loan: Federal student loan servicing

Difficulty submitting a dispute or getting information about a dispute over the phone
Company Response: Closed with explanation

Timely Response

2019-09-06

Burbank, CA

Struggling to repay your loan

Student loan: Federal student loan servicing

Problem lowering your monthly payments
Complaint: FedLoan servicing can not provide me with any options for paying my loans. My income is too high for income-driven repayment, but my debt burden is too much to make another {$1000.00} payment every month. I have called countless times to try and work with them, but I just end up going into forbearance. It's about to drive me to XXXX, since my credit score has gone down due to missed payments, and they will not make a Goodwill adjustment despite having kept up with them for the past four years, so my credit score isn't high enough to refinance. I don't know what to do. Also, it's disgusting that they along with XXXX encourage XXXX XXXX XXXX to take out this much money when they have no idea what they're getting into.
Company Response: Closed with explanation

Timely Response

2019-09-06

Louisville, KY

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: I have continuously over the last 2-3 years communicate with this servicer on how my Income based repayment plan is calculated. I have continuously sent in documents ( W-2 copies and pay check stubs ) to make sure my monthly amount is calculated correctly. I have followed up on everything the servicer has asked me to do. After following up with the servicer 's requests of documents I continue to get requests from them. My Income based repayment plan is not calculated correctly ... my monthly bills continues to rise by XXXX each and every year which in return is making in hard to make the monthly payments. I continue to communicate with the servicer about not adding any amounts of overtime to my overall income because I do not get overtime on a regular basis. I continue to request them to base my monthly from a 80 hour pay period in which I work. Sometimes I work over when needed but not all the time or regularly. The servicer has a very disrespectful customer service team that are unwilling to spend the correct amount of time to make sure the customer is being treated with dignity and respect. I spoke with a manager when calling in to the servicer about my issue whom took the time to look at my problem of complaint and she came back to the phone and stated that my IBR had been calculated wrong and that it would take 2-3 weeks to correct and for me to keep calling back to get my final monthly payment. This process is not appropriate and unlawful for the customer. I will continue to file a complaint with other agencies until my payment plan is corrected and the correct amount is charged to me monthly. My IBR plan went from XXXX a month to XXXX in a 12 month time period. That is a significant added amount that I can not afford monthly along with living expenses.
Company Response: Closed with explanation

Timely Response

2019-09-06

Arco, CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Don't agree with the fees charged
Complaint: I am in the Public Service Loan Forgiveness program, and I have made 120 qualifying payments towards my loan, and I have worked full-time for a qualifying employer during this period. I have completed all the paperwork FedLoan has requested, my employers have been approved during this time period, and I should qualify for loan forgiveness ; however, FedLoan is not counting nearly 80 of my qualifying payments. They have not given me a clear explanation as to why they are not counting these qualifying payments, and they have no date for when they will resolve the issue. In the meantime, I am due to pay over $ XXXX/mo in additional student loan payments next year, which I should not be required to pay because my remaining loan balance should be forgiven under this program, and which I will not be able to afford, which risks putting me into default.
Company Response: Closed with explanation

Timely Response

2019-09-06

Fort Lauderdale, FL

Struggling to repay your loan

Student loan: Private student loan

Problem lowering your monthly payments
Company Response: Closed with explanation

Timely Response

2019-09-06

Portland, OR

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: In 2016 I filled litigation with my bankruptcy against the student loan companies I owed money too. AES, XXXX, XXXX XXXX, ie, XXXX, ie XXXX, is all the same company I borrowed loans from. When I could not repay, I filed and made an arrangement with XXXX lawyers and my lawyer. XXXX decided to discharge the debts owed to them. XXXX is still trying to Collect said debts and is still Reporting to the credit agencies when this was resolved in 2016. This needs to stop. I have disputed these debts. I also have tried to talk with the companies. Twice, I also have mailed copy of the court documents stating that navient agrees to discharge my debts to all 3 credit companies. XXXX, XXXX XXXX, and XXXX needs to stop reaffirming a debt they agreed to discharge.
Company Response: Closed with monetary relief

Timely Response

2019-09-06

Saint Joe, MI

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Company Response: Closed with monetary relief

Timely Response

2019-09-05

Camargo, KY

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2019-09-05

Chadron, NE

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Company Response: Closed with non-monetary relief

Timely Response

2019-09-04

CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Don't agree with the fees charged
Complaint: This complaint is actually to a 3rd party that advised that I would greatly benefit from their assistance to file for the Borrower Defense to Repayment ( BDTRO ) to potentially have my loan forgiven due to the University 's fraudulent actions to get students to join. The company I worked with is XXXX XXXX XXXX ( XXXX ) and they charged me {$1200.00} to take my info and submit the BDTRO application to the Department of Education on my behalf. This process started in XX/XX/2018. The BDTRO application was eventually confirmed received by the Department of Education on XX/XX/18. I had followed up on a few occasions with XXXX but they never had any info on the status of my application. I called the Dept of Education directly at the BDTRO hotline where I was advised that I should contact the Consumer Financial Protection Bureau since anyone can submit a BDTRO application to the Department of Education for free and there is no need for a 3rd party to complete this process.
Company Response: Closed with explanation

Timely Response

2019-09-04

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Need information about your loan balance or loan terms
Company Response: Closed with explanation

Timely Response

2019-09-04

Baltimore, MD

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Company Response: Closed with non-monetary relief

Timely Response

2019-09-04

Cataldo, ID

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Need information about your loan balance or loan terms
Complaint: I took out student loans in year XX/XX/XXXX to enroll in XXXX XXXX of XXXX XXXX Washington. I was XXXX years old and was promised an education that would ensure financial security in order to repay the loans. I was promised opportunities to meet with people in the field for which I was studying to get in to and job fairs to meet with potential employers. No employers showed up to any job fairs even though we students did. It wasn't until I went to continue my education elsewhere that I learned they weren't acredited and I would have to start over even though I was several 10 's of thousands in debt. I've never had employment in my field of study. XXXX XXXX has since been shut down for preditory behavior regarding student loans and falsifying information to coerse naive students into obtaining loans for their for-profit schools. I have reached out to my student loan servicer for information regarding recent litigation on my loan. I've made attempts at repayment to one servicer only to be contacted by another claiming they held my loan. I don't even know who holds my loan currently or if I qualify for any of the loan forgiveness ordered by recent litigation. I've contacted FedLoan who has sent me the most recent statement asking for information, only to be told to contact the department if education ( which their paperwork claims to be apart of ) and was given a disconnected number. I do not feel that I should be held responsible for repayment of a loan to a school that was found to be a fraud as they already took 2 years of my life in hard work to pass their meaningless classes to get degrees nobody will recognize. Im attaching a photo of a statement from FedLoan that states the loan was dispersed XX/XX/XXXX which is 18 years after the initial loan. Im also attaching documentation of my attendence to XXXX XXXX.
Company Response: Closed with explanation

Timely Response

2019-09-04

PA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: I just called FedLoan Servicing today, XX/XX/XXXX to ask for an update on my qualifying PSLF payments and why they weren't consistent from loan to loan ( out of 6 total ). The service rep stated that they're " still working on the manual review '' that I requested back in XX/XX/XXXX. This is unacceptable and I need a complete and thorough review of my payment history because I have a lot more qualifying payments than on file with the new servicer ( FedLoan received my loans in XX/XX/XXXX ). Also, they have no information on my XXXX payments ( should have been PSLF-qualifying ) made in XX/XX/XXXX-XX/XX/XXXX.
Company Response: Closed with explanation

Timely Response

2019-09-04

Belleville, IL

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Company Response: Closed with explanation

Timely Response

2019-09-04

Atlanta, GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: XXXX XXXX XXXX XXXX Account Number XXXX Fed Student Loan Account 150,000+ XX/XX/2019 and XX/XX/2019 show as 90 days and 120 days delinquent, respectively. I was not delinquent because I was working with them to get a new Income Driven Repayment plan, at their instruction. I spoke with a representative on XX/XX/2019 at approximately XXXX who said that she understood that there had been a mix up and that they would make sure that everything was cleared on my account and that I would be able to continue working towards a resolution for my Income Driven Repayment options. I was unaware of the incorrect reporting of 90 and 120 days until I checked my credit after I was told that XXXX had a breach and my information/SSN was a part of that breach.
Company Response: Closed with explanation

Timely Response

2019-09-04

Scottsdale, AZ

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: Incorrect status on credit report : Payment status reads : Credit Grantor could not locate consumer/consumer now located. This should not be on my credit report as this was due to an error in their system ; it shows up as negative on my credit report and decreased my score. To me, it sounds as if ; I fled the country and they made multiple attempts to contact me because I wasn't paying my bills. They couldn't locate me, but now they can. A dispute was opened but Fed Loan claimed the information was true and denied my dispute. My credit report also shows : Subscriber reports dispute resolved-consumer disagrees. Completed investigation of FCRA dispute- consumer disagrees. Other reports say customer has now located customer. Again, this looks bad on my report & if I was a lender I would be weary of someone with this on their account. Below is the actions I have taken thus far. XX/XX/XXXX : Fed Loan Serv has flagged your account as not paying off your balance and can not be located. XX/XX/XXXX : Began dispute process and emailed Fed Loan : only received an automated response saying they received message. XX/XX/XXXX : Sent another email only receiving automated response. XX/XX/XXXX : Sent another email only receiving automated response. It is important to note that this is through their online contact us tool. XX/XX/XXXX : Contacted company. Multiple people tried to assist me & someone named XXXX became my main point of contact. Unfortunately, she had never heard of this error. I sent her all credit report documentation as requested. She called them " tradelines ''. She was unable to help me and needed to seek clarification from her managers. XX/XX/XXXX : Voicemail received stating address in their system was invalid and that is what caused the error. She assured me it would be fixed and provided me with her contact info and extension. Sidebar : I've lived at the address for a year at this point and my address has remained valid on all accounts. Clearly, this was an error on their part. XX/XX/XXXX : XXXX reporting that investigation was complete and Fed Loan agrees that the reported data is accurate and I could not be located. I called XXXX and the representative told me that XXXX contacted Fed Loan Servicing on XX/XX/XXXX and that was the most up to date data. My question was : As a consumer how am I protected from a company reporting inaccurate information. They recommended I file a complaint as my only recourse. I also sent another email via Fed Loan contact us web page. I also tried to use the extension provided to me & the representative at fed loan provided me with an extension but no way to enter said extension. So it took multiple calls to the company to just get to the extension and leave a voice mail. XXXX : Received a voice mail from Fed Loan stating that the information was just not up to date yet. Also, this was the first time I ever received any response to an email I sent them. It stated that they saw I had already reached a representative and they hope she answered all my questions. XX/XX/XXXX : Still showing inaccurately on my credit report. Jumped through the hoops to call again and leave a voicemail. However, I never received a response. I had mentioned I didn't want to take this further I just wanted my credit report to be accurate. I believe there are laws governing reporting of data.
Company Response: Closed with explanation

Timely Response

2019-09-04

Town Center, NJ

Attempts to collect debt not owed

Debt collection: Federal student loan debt

Debt was already discharged in bankruptcy and is no longer owed
Company Response: Closed with explanation

Timely Response

2019-09-04

Echo Park, CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Problem with customer service
Company Response: Closed with non-monetary relief

Timely Response

2019-09-03

Bedford, TX

Incorrect information on your report

Student loan: Federal student loan servicing

Account information incorrect
Complaint: Hello, I have my several attempts to contact fed loans, I have written several letter that has gone unanswered, called numerous times and emailed the ceo and nothing has changed or been updated. I was under the unemployment deferment program due to being hospitalized and I had no income coming in, fed loans still reported my loans late and caused my score to decrease over 200 points. Which has resulted in me not being able to be approved for housing due to having low credit score as well as recent late payments. I have until XX/XX/XXXX to find a place to stay with the recent late payments and low credit score it will be impossible to do so.
Company Response: Closed with explanation

Timely Response

2019-09-03

Washington, DC

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Company Response: Closed with non-monetary relief

Timely Response

2019-09-03

Chicago, IL

Written notification about debt

Debt collection: I do not know

Didn't receive enough information to verify debt
Company Response: Closed with non-monetary relief

Timely Response

2019-09-02

Juniper Hills, CA

Struggling to repay your loan

Student loan: Federal student loan servicing

Problem lowering your monthly payments
Complaint: I attended XXXX XXXX University, XXXX for 2 years to complete my XXXX 's dgree. I then attended XXXX University to complete a XXXX credential. I earned an XXXX Credential and XXXX XXXX Degree in XXXX at the University XXXX XXXX. I then attended XXXX XXXX University to clear my XXXX Credential and earned a XXXX in XXXX XXXX. I worked for 22 years in XXXX as a classified employee, XXXX XXXX XXXX and XXXX. All 22 years were at XXXX XXXX XXXX XXXX XXXX. This information is relevant because all of my education, certifications, and degrees were required for the positions I held in education. I applied for " Student Loan Forgiveness '' with the US Department of Education. I was told that if I pay on the student loans for 10 years AND worked in a government approved service job the rest of the loan balance would be " forgiven. '' I paid on my student loan for the 10 years and was then told that I " have the wrong kind of loan. '' The bottom line : > I have now been paying on my student loan for the past 14 years. The balance in XXXX was {$110000.00} and the interest rate was 7.5 %. Today the balance on my student loan is {$100000.00}. > I was able to switch loan companies in XX/XX/XXXX to FedLoan Servicing. The reason I moved to this company was to get a lower payment and lower interest rate. In the last 17 months my loan balance has been reduced by only {$160.00}. The interest rate is 4.75 %. I pay my mortgage every month and the balance goes down every month. I pay on my student loan and the balance has not only gone UP several years in a row, due to a high interest rate ; but it is now going down by only {$9.00} a month. I retired from my position as a XXXX in a XXXX XXXX XXXX XXXX XXXX in XX/XX/XXXX. I am XXXX years old. You don't have to be a genius to see that I will die while still paying on this loan.
Company Response: Closed with explanation

Timely Response

2019-09-01

DE

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Don't agree with the fees charged
Complaint: I took out a school loan for {$9000.00} back in XX/XX/1994.I didn't pay it back on time.They then garnished my wages. I went through a good faith program were I paid x amount of money for a year and they lifted the garnishment I been paying faithfully for almost 20 years and now I owe {$33000.00}. I pay XXXX per month now. at the end of this year I will owe more then I owed at the beginning of this year .Something is so wrong with this picture please help me.
Company Response: Closed with explanation

Timely Response

2019-09-01

IA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Problem with customer service
Complaint: I have worked in XXXX XXXX ( at a XXXX XXXX in XXXX XXXX ) for a decade. I have made 10 years of payments on time to Iowa Student Loan ( now called XXXX ). PSLF will not forgive the rest of my student loans even though I have met all of the requrirements of the Public Student Loan Forgiveness act. FedLoan servicing claims that none of my 10 years of on time payments count because I was paying them to Iowa Student Loan and not FedLoan. I have met all the requirements of the act and still qualify for forgiveness but FedLoan claims to be the sole judge and jury and told me I need to start 10 years of payments over with them. I think this is FedLoan acting in Bad Faith and intentionally denying my claim for {$7000.00} of debt forgiveness while they continue to collect servicing fees from taxpayers while doing nothing except denying legal student loan borrower claims.
Company Response: Closed with explanation

Timely Response