AES-PHEAA

2018-08-10

MN

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: I have had multiple problems with XXXX XXXX 's handling of my loans under the Public Service Loan Forgiveness Program. Most importantly, I have called in multiple times to verify that all of my loans were eligible for forgiveness within 10 years, and multiple times I have been told that they were. For instance, I called in XX/XX/XXXX to verify that my monthly payments were correct, as I had just recertified my employment and the payments increased more than I expected. I asked the associate to check how many qualifying payments I'd made and to make sure that everything was on track and my loans would be forgiven at the end of the 10 year period. The associate did confirm that everything was on track and all of my loans would be forgiven at the end of the 10 year period. On XX/XX/XXXX, I called XXXX 's customer service line to address an issue with the recertification of my employment and the representative informed me that two of my loans were not eligible for forgiveness under PSLF, and that I would need to consolidate those two loans and restart the qualifying payments on them. I was volunteering at a summer camp for 2 weeks and did not have time to address the issue on the XX/XX/XXXX. Upon returning home, I contacted XXXX on XX/XX/XXXX. I spoke with an associate and a supervisor. Both said they were unable to help me and suggested I apply to consolidate the two loans and restart the 10 year period for forgiveness. I feel as though my loans have been terribly mismanaged and I have been deceived.
Company Response: Closed with explanation

Timely Response

2018-08-09

Beyersville, TX

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Company Response: Closed with explanation

Timely Response

2018-08-09

San Diego, CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: In XX/XX/2018 I submitted my IBR recertification. On XX/XX/2018 I received my results for my new IBR payments. I submitted a request to recalculate the amount shortly thereafter, requesting that the PAYE repayment plan be applied to my student loans. On XX/XX/2018, I was informed that four of my loans will have an IBR repayment amount of {$140.00}, while my remaining 18 loans were put on STANDARD repayment. I never requested my payments to be on standard repayment and I absolutely can not afford Standard repayment, as shown in my IBR applications. My upcoming bill for the month of XXXX is over {$4000.00} which would obliterate my ability to pay my bills and feed my children. This is the second time I've had the utilize the CFPB to get XXXX XXXX to do it's job and apply all of my loans to a consistent PAYE repayment plan. I shouldn't have to invest literally hours of my time fighting with XXXX, resubmitting documents, for them to do their jobs.
Company Response: Closed with explanation

Timely Response

2018-08-09

Cheyenne Wells, CO

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Personal information incorrect
Complaint: I am writing this to address my late student loan payments. I am requesting that these late payments be assessed for accuracy. I also understand that these loans are my responsibilities but these are the circumstances that caused the delinquency on my account. In XX/XX/2017 I did my exit counseling on the FAFSA website. I was under the impression that I was good to go and I would hear back from my loan officer by email, mail, or phone in a subsequent time frame letting me know it was time to start repaying my loans. There is one page on the FAFSA website where they ask you to update your account information. I made sure that my information was updated before moving on to the next page. I then completed the rest of my exit counseling. The way the fafsa website works, when you continue to the next page it is supposed to automatically save the page prior. So while doing my exit counseling I assumed that all of the pages I had completed were being saved. To my surprise, I had not heard anything by any avenue of communication after six months regarding my student loans so I went back on the FAFSA website to make sure I completed my exit counseling correctly. There I discovered that my account information did not save correctly. I realized that my email and address where not updated with FAFSA. So for those six months my payments were being send to an incorrect email and address. The information I had updated on the FAFSA website did not save because I never received any notification that my student loan payments were due. I had no idea that my payments had even started and I am not one to miss payments for any bills I have. I also never received a phone call and neither did my parents who had their phone numbers listed with those loans as well. When I logged into my XXXX account I realized that my information was not updated there either and had to physically update that account as well. My account information from FAFSA did not transfer correctly over to XXXX and that is why I never got any notice that my payments had started. As soon as I realized that I had missed payments on the XXXX website in XX/XX/2017 I paid the entirety of what I owed ( {$1700.00} ) that moment and re-updated my information. I have since then never missed a payment and I always pay more than the minimum payment. I am considered paid ahead on my account and have enrolled in direct deposit so I will never miss a payment again. If you check my credit you will see that before this event that I never missed a payment of any kind and always paid on time. Since XX/XX/2017, I wrote an email to XXXX requesting the late charges to be removed but I never got a response. I have also called multiple times trying to contact someone in the loan department but have been told there was nothing they could do for me. I have also more recently called three times and spoke to a loan officer asking if I could have a letter from them to give to a mortgage lender explaining my payment history. The first call I left a message and got no response and the last two times I spoke with someone saying I would get a letter in my email and both times never did. Since I have not been given very good customer service for any of my problems I thought I would take one step further. That is why I thought I would this. The mistake of the FAFSA website is currently causing problems with me trying to get a mortgage to buy a house with my fiance. This is because when the payments were being sent to the wrong address my credit score dropped from a XXXX to XXXX. I would rent but renting is more expensive than buying where I live. Because of this we have been forced to live with my fiances mother. We currently are having a hard time getting approved for a loan because of my credit score. I am a XXXX and my fiance is a XXXX so we really need both of our incomes in order to be able to afford anything in this market. I should not be at fault for the mistake the FAFSA website made during the exit counseling process. I also know that I am not the only person that this type of mistake has happened to. I realize that this was not a mistake made by XXXX, but rather, a mistake made by a glitch in the FAFSA website. I am hoping that XXXX can understand that while I failed to submit a timely payment, I had no knowledge that my payments started and that when I realized the payments were late I paid the amount in full. If the delinquencies can not be removed entirely, I would still be appreciative if there could be a goodwill adjustment.
Company Response: Closed with explanation

Timely Response

2018-08-09

SC

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: I originally was assigned to XXXX XXXX as my federal student loans lender in XX/XX/XXXX. Once I started making payments to them I was very careful about ensuring that my payment type would qualify for PSLF. I called several times to ensure this before I started making payments and was reassured on more than one occasion that my payment plan would qualify. In XX/XX/XXXX I was transferred to XXXX due to doing my first PSLF certification forms. I was just notified today that the 38 payments made with XXXX would not qualify although XXXX reassured me that my plan would qualify. XXXX also advised that there was no need to certify my employment until I reached 120 payments as I am a XXXX XXXX, but I acted on information from my company and am glad I did. I would like to know if there is an appeals process since I was acing on the bad information provided and have invested thousands of dollars that don't qualify.
Company Response: Closed with explanation

Timely Response

2018-08-09

Birmingham, AL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2018-08-08

San Antonio, TX

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2018-08-08

Tangent, OR

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Company Response: Closed with monetary relief

Timely Response

2018-08-08

Sacramento, CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Company Response: Closed with non-monetary relief

Timely Response

2018-08-08

Saint Paul, MN

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Company Response: Closed with non-monetary relief

Timely Response

2018-08-08

Bloomington, MN

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: I currently have about {$50000.00} in federal direct loans with XXXX. Last fall, after being prompted to consolidate a small federal loan with XXXX to XXXX, and getting a new Income Based Repayment plan, I began paying after a year of forbearance. Prior to that, I had made XXXX payments which I believed to be helping me make progress toward the XXXX XXXX payment threshold ( I'm a XXXX who works in a XXXX XXXX ). After recently certifying my now 7 years of employment in XXXX XXXX XXXX, I have come to find out that I have not made now XXXX qualifying, on-time payments in full to XXXX, but only the XXXX since the consolidation last fall have counted. NO ONE who helped me during the consolidation and income checking process ( for IBR ) mentioned that all of my previous payments would be wiped away. Instead of my next payment being my XXXX ( and XXXX full year of payments ), my next payment will be my XXXX. Which means that I now XXXX payments ( XXXX years XXXX months ) of payments left instead of XXXX payments ( 6 years ) despite the fact I'm beginning my XXXX year of XXXX and have been making regular payments in full essentially this entire time. The lack of communication about the consequences of consolidation are at minimum negligent, and at worst intentional to get people to pay more. I NEVER would have consolidated if I had known that it would cost me almost 4 years of payments. Who would? How would that make any financial sense at all? I felt like I had to consolidate because one of the federal loans was with XXXX and I did not believe that if I left it with them that I would be able to qualify for PSLF. It was not made clear that I would lose all of those payments in conversations I had with people at XXXX nor was it clearly stated in online applications or correspondence with me. Though I had not certified my years of employment, I had communicated a number of times over the years with XXXX that I was a XXXX ( I mean, they unfairly converted my XXXX Grants to loans because I missed one deadline - but that's a complaint for a different day ), so they knew I was a XXXX and that I was screwing myself by consolidating but nowhere did anyone say " hey, if you do this, all previous payments will no longer qualify '' and that's a shame. You'd think that people and organizations that I pay for with my tax money ( and loan repayments! ) would be trying to operate in good faith, but apparently not. I'm not some negligent borrower, I want to pay debt and HAVE BEEN for YEARS, but this has not been a fair deal on their end at all, and I have operated in good faith to hold up my end of the deal.
Company Response: Closed with explanation

Timely Response

2018-08-08

Sacramento, CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: In regards to XXXX XXXXXXXX XXXX : I made multiple attempts to find out what happened to {$640.00} of payments to my account since XXXX and its now XXXX and still no resolution and now threats of negative credit reports. I am now contacting the California XXXX XXXX, My state senator, and the XXXX 's XXXX. XXXX XXXX is extremely incompetent and should not have any control over student outcomes regarding such an important aspect of our lives. Basic accounting skills, payment paid then credit to the correct account? Not so simple XXXX XXXX. It is a distraction from XXXX XXXX, but it's ok at some point they will have to account for where my $ is and correct their multiple multiple errors. They really should look into there hiring practices ....
Company Response: Closed with explanation

Timely Response

2018-08-08

Ft Lauderdale, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: There is multiple loans showing up on my account with many different balances as well showing that there is a lot of different creditors which is also duplicate charges that should not be showing on my account also they did take taxes which they stated that the payment was submitted to the department of education
Company Response: Closed with explanation

Timely Response

2018-08-08

CA

Dealing with your lender or servicer

Student loan: Private student loan

Trouble with how payments are being handled
Complaint: I was dealing with two servicing agencies, AES or American Education Services and XXXX or XXXX XXXX until XXXX closed down. XXXX closed down and my loans were sent to AES. My monthly loan payment at XXXX was {$270.00}, but when AES took over the loans last month they raised the monthly payment amount to {$440.00}. Last month, which was the first month that AES took on the loan, they charged me {$270.00}. But this month they want to charge me {$440.00}. I already had one loan with AES previously and I pay {$320.00}. So I was expecting to pay {$590.00} this month and onwards for all the loans. However, now AES is wanting me to pay {$760.00} for all the loans. I spoke with AES on XX/XX/2018, and they told me that they changed the disclosure and increased my amount. I then asked for a different repayment plan, but they said that I have no other options and must pay this amount. I am on a limited income and can not afford this payment, but they refused to accept this reasoning. They do not want to work with borrowers. I have been consistently paying on all my loans and AES just decided to raise the monthly amount because they felt it was needed. This company is setting borrowers up for default.
Company Response: Closed with explanation

Timely Response

2018-08-08

CA

Dealing with your lender or servicer

Student loan: Private student loan

Problem with customer service
Complaint: I have a POA ( Power Of Attorney ) to act on behalf of XXXX XXXX XXXX, the father whose daughter, XXXX XXXX, was a student who passed away in 2015. The father was the co-signer and has continued making payments since his daughter 's death. Since last year, I have been in continued contact with AES ( American Education Services ), the current student loan processor, seeking loan forgiveness. Except for this loan, all of the student 's other private student loans were forgiven due to death. In XXXX of last year, I'd located and contacted the original lender ( XXXX XXXX ). I was told that XXXX 's policy is to forgive student loans when the student borrower passes away. Unfortunately, XXXX had sold the loan and had no record of whom it had been sold to. XXXX had no record of when the loan was sold ( ie. before or after the date of the student 's death ). XXXX told me that they had changed computer systems and loan processors and dated records no longer exist. I was directed to their current loan processor, AES, with whom I had already initiated contact. It took most of last year, to locate the loan with AES, to get them to agree that the loan should be forgiven, and to get them to request loan forgiveness. It also took most of the year before AES would divulge to me that XXXX owns the loan. Since last year, I have made THREE formal requests via AES to have the loan forgiven due to death. Each time, AES has sent a letter to XXXX making a formal request for loan forgiveness. XXXX has not responded to any of the requests that AES has made. The student was the father 's only child ; thus, the loss was and continues to be extremely traumatic. Every time that he made a payment, he relived the loss of his only child and grieves. I've explained this to AES countless times. In fact, the grief was so great that the father, against my advice, PREPAID a significant portion of the loan just to avoid the pain at payment time. Based on research that I've done, I believe that XXXX has lost all records ( ownership paperwork ) for this student loan. XXXX 's failure to maintain or locate the loan record should NOT prevent them from forgiving the loan. I've attached a copy of an AES letter to me. This letter contains copies of AES letters sent to the father confirming the last two formal requests that I'd made to AES for loan forgiveness from XXXX. These documents have all of the relevant information needed to identify the loan.
Company Response: Closed with explanation

Timely Response

2018-08-08

Marlboro, MD

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Need information about your loan balance or loan terms
Company Response: Closed with explanation

Timely Response

2018-08-08

MN

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: In XXXX of XXXX my loans were transferred to XXXX XXXX XXXX ( PHEAA ) from XXXX as I had completed employment verification forms that would qualify me for Public Service Loan Forgiveness. I have had my loans in consolidation since XXXX and have been paying regular monthly payments on an income based plan. Since being transferred to PHEAA, they have not calculated correctly for how many monthly payments I have made and currently state I have made 23 qualifying payments. By my calculations, I should have 100+ qualifying payments. I have contacted them many times since XXXX and was first told that it would take 30 days to go through old records and review my previous payments with other lenders while I was on income based repayment plans. I was then told it would take 90 days. I was then told it would take 90 business days. I was then told it would take 6 months. It has now been 8 months and they have still not calculated the payments. I requested records of all the payments I have made for my personal records. They stated they did not have those records. I called XXXX and XXXX XXXX, my previous servicing entities, and was informed they do not have the records and they were all forwarded to PHEAA. I have requested my case be escalated to a supervisor and I made a complaint with the obudsman, with no response. Multiple times when interacting with XXXX XXXX XXXXPHEAA I have had customer service representatives give me differing information, refuse to answer my questions, refuse to transfer me to a supervisor, and hang up on me.
Company Response: Closed with non-monetary relief

Timely Response

2018-08-07

San Jacinto, CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: A loan of XXXX was automatically transferred from XXXX to American Education Services. Their first automatic payment was extracted at around XXXX dollars, which is my regular payment when other services held it. Then second month with AES, I receive a letter that they will be pulling XXXX on a XXXX amount with 6.8 %. How does that even add up? Through more than 3 servicers, the amount has been a consistent XXXX something per month. I started doing research on them and it appears that I am not the only one to experience this attempt at delaying payments due to hiked amounts in order to cash in on late fees. I am fortunate that I am in a position to just pay it off in one chunk right now so I don't have to deal with them. This way since I am paying it off all at once, they don't even get a chance to try and collect anything extra out of me such as inexplicable extra payments, fees, etc. I feel sorry for the others out there reporting it. Some are trying to bind together for a class action lawsuit. I think this warrants looking into.
Company Response: Closed with non-monetary relief

Timely Response

2018-08-07

Hollywood, CA

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Reporting company used your report improperly
Complaint: Hi, Wishing you well today! Thank you for taking the time to read this message. Attached are pictures of past missed student loan payments that are significantly lowering my current credit score. When I first got out of college, in XX/XX/2015 as stated above, I was not aware that my loans were due. This hurt me for 2 months before I realized it as I had no credit at this particular point in time. Though my only excuse is being young and naive, I did not understand how credit worked at the time. I did not even own a credit card, and I had no established credit. I am just writing this to humanize myself and to hopefully have these derogatory marks as I have made every credit payment since! My loans were actually deferred for an entire year due to low income as well. I fully intend on continuing to do so, in terms of maintaining all of my payments in a timely manner, in my present and my future. Please help me create the credit I know I am capable of achieving and maintaining. I appreciate your time and efforts.
Company Response: Closed with explanation

Timely Response

2018-08-07

Grosse Ile, MI

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Need information about your loan balance or loan terms
Complaint: I am trying to get a PSLF eligibility tracking statement. This has been an ongoing problem for over a year. I have detailed the events for your review. XX/XX/XXXX I receive my PSLF eligibility tracking statement. The dates on the tracking are incorrect. I email XXXX, notify them of the error, and request that they contact me to tell me they are working on getting the dates corrected. ( no response ) XX/XX/XXXX I call XXXX to check on whether the dates have been corrected. I am told to call back in XXXX. XX/XX/XXXX I call XXXX and am told the dates have been corrected. XX/XX/XXXX My employer submits my annual PSLF certification form. XX/XX/XXXX I receive two letters confirming receipt of my PSLF certification form. Both letters have incorrect dates. XX/XX/XXXX I email XXXX notifying them of the error and requesting that I get written confirmation that the dates had been properly corrected. XX/XX/XXXX I receive a response by email from XXXX at XXXX. It in no way acknowledges the error in the dates or suggests that anything is being done to correct the dates. XXXX has not read my email. XX/XX/XXXX I email XXXX requesting confirmation that the dates on my PSLF tracking have been corrected. XX/XX/XXXX I receive a response by email from XXXX listing the dates on my account without acknowledging my complaint that the dates are incorrect. XX/XX/XXXX I email XXXX repeating that the dates they have are incorrect. I again request that the dates be corrected. ( no response ) XX/XX/XXXX I email XXXX XXXX again requesting that the dates be corrected. ( no response ) XX/XX/XXXX I email XXXX XXXX again requesting that the dates be corrected. ( no response ) XX/XX/XXXX I send another email to XXXX ( not XXXX specifically ) requesting that the dates on my account be corrected. XX/XX/XXXX I receive an email from XXXX at XXXX. I am told for the first time that XXXX contacted my employer on XX/XX/XXXX and was given the incorrect dates by my employer. XX/XX/XXXX I contact my employer. The Time & Leave department confirms that an employee accidentally gave incorrect dates to XXXX on XX/XX/XXXX. The head of the department calls XXXX to submit the correct dates. XX/XX/XXXX I email XXXX at XXXX requesting confirmation that the dates have now been corrected and that I receive an updated PSLF eligibility tracking statement. XX/XX/XXXX I receive an email from XXXX at XXXX. She does not acknowledge the error in the dates or that any correction has been made. She says that my PSLF certification dates are under review and that I should get an update in 15 business days. XX/XX/XXXX I email XXXX again trying to confirm if the dates have been corrected. ( no response ) XX/XX/XXXX I receive two letters. The first certifies my current employment, but does not acknowledge my previous qualifying employment. The second letter says that my employment does not qualify for PSLF and provides no dates. XX/XX/XXXX I email my employer. The head of the Time & Leave department again contacts XXXX to make sure they have the correct dates of my employment. He is told that I should expect confirmation of the correction in 7-10 business days. XX/XX/XXXX I receive a letter from XXXX. It lists dates that I knew I did not qualify for PSLF and says that they don't qualify for PSLF. It does not acknowledge the previously listed incorrect dates or confirm that the correct dates are on my account. XX/XX/XXXX I call XXXX. I am given verbal confirmation that the dates on my account are correct. I request a PSLF eligibility tracking statement so that I have confirmation in writing that my account has been corrected. I am told to expect it in 90 days, but that it should be sooner because one was already produced last XXXX - it simply needs to be corrected. ( I do not receiving tracking statement ) XX/XX/XXXX I call XXXX. I ask when I can expect to receive my PSLF eligibility tracking statement. I am told they don't really know, it could take 120 days. I explain that I have been trying to get this fixed since last XXXX and I do not understand why there have been so many delays. I am transferred to a supervisor who says the statement is under review and I should receive it by XX/XX/XXXX. He states that he will send an email to try to get it expedited. ( I do not receive tracking statement ) XX/XX/XXXX I call XXXX. I am told the PSLF tracking statement is still under review. I am given no idea when I can ever expect to receive this record of my account. I tell them that I am submitting a CFPB complaint. They say they will send another email to expedite it. I explain that they did that in XXXX and it didn't get me anywhere. XX/XX/XXXX I am submitting my CFPB complaint.
Company Response: Closed with non-monetary relief

Timely Response

2018-08-07

Gloucester City, NJ

Struggling to repay your loan

Student loan: Private student loan

Can't get other flexible options for repaying your loan
Complaint: On XX/XX/XXXX, my mother passed away suddenly leaving me with a large financial burden, including a mortgage and household costs that I was not solely responsible for in the past. Since her passing, I have had many sleepless nights trying to work out how to pay my school loans and support myself in the most frugal way possible. This is the reason I have been trying to obtain a more manageable monthly payment plan for my loans while I work towards becoming more financially secure. I have been making monthly payments of {$260.00} on a single loan since XX/XX/XXXX that apparently was not able to be deferred, and I have been struggling to make that payment each month however, have not missed a payment yet. About a month before the rest of my loans were to exit deferment ( unfortunately, I dont have an exact date but it was sometime in XXXX ) I called AES and requested that the three loans be deferred further due to my current financial circumstances. They proceeded to ask a couple of questions about the reasons for the deferment and I explained to them about the dire financial issues I was having and that it would be impossible for me to support myself and make these payments. They informed me that they filled the request for deferment and that I would receive a response in the mail within 30 days. Approximately 30 days later, or mid-XXXX I received a bill from AES for {$1400.00} due on XX/XX/XXXX. I called AES and they informed me at that time that my deferment was apparently still in the middle of processing. At that point I couldnt do anything more and gave it a week and called back on XX/XX/XXXX. During that call I was told that deferment wasnt an option at all for me so I would have to request forbearance by filling out a form and mailing it in. I explained to the person I was on the phone with that last time I called, they filled out a request without me having to mail anything in, and I asked them to check that this was the right form. He assured me that this was the correct form and my only option ( XXXX HARDSHIP FORBEARANCE REQUEST ). I printed out the form and began to fill it out and had a few questions about it so I called AES back. The previous person told me that I had to have my co-signer fill out the form but there was not a section for that. This person told that this wasnt required and all they needed was my signature, which did make my life much easier. She then informed me that according to this form, I would have to make 12 months of payments before I would be able to get 2 months but encouraged me to fill it out anyway because anything is possible. I asked about other possible solutions to this situation and she informed me that this was the only option I had. So I filled out the form and sent it in on XX/XX/XXXX. After many sleepless nights and multiple XXXX XXXX over my situation, I just dont understand how this could be the only solution. I absolutely CAN NOT afford to make 12 monthly payments before I can possibly get a 2 month break. I am just barely scraping by now. There has to be a better compromise or something that can be done. I want to be able to make payments, but right now, I need those payments to be affordable and reasonable. I do not want to be in the position where I have no choice but to pay the {$1400.00} or default on my loans.
Company Response: Closed with explanation

Timely Response

2018-08-06

Oliphant Furnace, PA

Dealing with your lender or servicer

Student loan: Private student loan

Need information about your loan balance or loan terms
Company Response: Closed with explanation

Timely Response

2018-08-06

Arvada, CO

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't get other flexible options for repaying your loan
Complaint: IBR with PSL forgiveness tracking that was suspended/put into forbearance during Chapter XXXX Bankruptcy ( not tracking qualifying payments since bankruptcy filing ) XX/XX/XXXX. On discharge was placed on an additional administrative forbearance until XX/XX/XXXX because opened investigation into school 's lending practice as the degree that I earned is longer offered by the university due to the number of complaints received by degree holders unable to use degree and not being prepared to sit for the national certification that should go with the degree but is separate. I NEVER REQUESTED ANY FORBEARANCE. Bankruptcy notification is required by law. During this entire process, my PSL is suspended, payments are not being counted towards the 120 month qualifying payments for forgiveness and that is wrong since Federal Student Loans CAN NOT BE DISCHARGED IN BANKRUPTCY. I am now out of 12 qualifying payments that should be counted towards PSL.
Company Response: Closed with non-monetary relief

Timely Response

2018-08-06

Santa Ysabel, CA

Dealing with your lender or servicer

Student loan: Private student loan

Received bad information about your loan
Complaint: Extra principal payments did not go to principle. I was told that i qualified for the XXXX loan forgiveness program and since they mishandled my payments have not had to make a payment since XX/XX/2015. I have submitted several applications and called many time and they kept requesting more verification and told me every time that i qualified for the forgiveness on the phone but needed more verification letters that were not listed on the application. this last time after three years i was told that I no longer qualified. if their was a problem with my status it should have been disclosed to me on the first application. instead they strung me along for an extra three years of interest. the intent of the extra payments original were to pay down the balance. i let it go because they said the balance of my loan was going to be forgiven. I have worked over 10 years as a XXXX XXXX XXXX. They are deceptive and the whole program sounds like a scam.
Company Response: Closed with explanation

Timely Response

2018-08-06

W Des Moines, IA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Need information about your loan balance or loan terms
Company Response: Closed with explanation

Timely Response