AES-PHEAA

2018-08-15

Tampa, FL

Getting a loan

Student loan: Private student loan

Confusing or misleading advertising
Complaint: Re : XXXX XXXX Student Loan Provider : XXXX XXXX Account # : XXXX On XX/XX/2018 I contacted XXXX XXXX XXXX XXXX at XXXX regarding a Loan Forgiveness Program to inquiry if I meet the qualification for the program and was told that I did. I was told that {$49000.00} of my {$59000.00} student loan would be forgiven and I would only be responsible for repaying {$10000.00}. I was told that I would make 6 payments of {$190.00} and that my payments would decrease to {$40.00} thereafter to satisfy the balance of the {$10000.00}. I was emailed a copy of the Fee and Service Schedule to sign and my first payment was taken. From that point on I begin working with XXXX XXXX with XXXX XXXX XXXX at XXXX ( Toll Free XXXX ) who informed me that my Loans had to be consolidated through one of the approved Department of Education programs before it could be forgiven. Although I was skeptical I proceeded with the process because I was told this was standard procedure. I was told that the process would take 3-6 weeks. After my loans were paid off through XXXX, I was told that my new loan servicer was XXXX and notice that the total balance of {$59000.00} instead of the {$10000.00} ( I was told I would owe once transferred ). I immediately called XXXX XXXX and was told that in order for my loan to be forgiven I would have to pay 240 payments ( which is 20 years ) before my loan would be forgiven. As I expressed to Mr. XXXX, I feel that I was mislead and that details of the program were withheld to get me to change loan servicers. I would have NEVER consolidated my loan to wait 20 years for them to be forgiven. The total amount of my loans {$59000.00} have been placed on my credit. The Fee and Service Agreement I signed only has me repaying $ XXXX- which further supports the deceptive tactics used to get me to change lenders. This program does NOT benefit me and am asking that an investigation be open on XXXX XXXX XXXX XXXX and XXXX for fraud and false advertising.
Company Response: Closed with explanation

Timely Response

2018-08-15

New Hanover County Airport, NC

Written notification about debt

Debt collection: Federal student loan debt

Didn't receive enough information to verify debt
Company Response: Closed with non-monetary relief

Timely Response

2018-08-15

Bath, NH

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't temporarily delay making payments
Company Response: Closed with explanation

Timely Response

2018-08-15

Tarzana, CA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: These 7 accounts ( attached ) were first opened in the XXXX 's. I have been enrolled in several different payment plans and I have never once been late. ex : After I would complete a 12 month plan then I would receive information from so many different collection agencies instructing me that my account had been transferred and that I would be notified by mail whom the next collection agency would be. I always kept up my end of the bargain. Keep in mind I was always asking for deferment, constantly explaining my hardships. However, I completed every payment plan they set me up on and I believe it was a total of 3 - 5 maybe. I have been on a income based repayment plan for several years ( attached ) and I don't think its fair to continue to report this to the credit bureaus. I can not rent an apartment or even think about getting a job because this bad report keeps showing up on my credit. Furthermore ; these loans are from me attending several schools ; XXXX, XXXX, XXXX College, XXXX XXXX College and XXXX College.
Company Response: Closed with explanation

Timely Response

2018-08-14

Hamburg, MN

Struggling to repay your loan

Student loan: Private student loan

Can't temporarily delay making payments
Company Response: Closed with explanation

Timely Response

2018-08-14

Lyndora, PA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: I filed a complaint on XX/XX/2018 ( complaint number XXXX ). The number of qualifying payments were counted and the case was closed. Per review of my complaint, there should be 83 qualifying payments on loans 3 and 4 and 36 qualifying payments on loans 1 and 2. I just received a " follow up '' call from XXXX at XXXX XXXX employee ID number XXXX Today stating my case has been reviewed and they determined that the " system reflects the correct number of payments and no changes are being made ''. I asked her to clarify because XXXX id XXXX from XXXX XXXX and this complaint already said the number of qualifying payments should be 83 qualifying payments on loans 3 and 4 and 36 qualifying payments on loans 1 and 2. XXXX states that on XX/XX/2018, the case was reopened and that the number of qualifying payments on loan 1 and 2 were 36, loan sequence 3 has 49 qualifying payments and Loan sequence 4 has 82 qualifying payments. I am refilling this complaint since XXXX XXXX reopened the case and they disagree with the information the prior complaint response states. They are unable to tell me when they will be able to recount payments or give me an update.
Company Response: Closed with non-monetary relief

Timely Response

2018-08-14

Austin, TX

Incorrect information on your report

Student loan: Federal student loan servicing

Public record information inaccurate
Company Response: Closed with non-monetary relief

Timely Response

2018-08-14

Grosse Ile, MI

Problem with a credit reporting company's investigation into an existing problem

Student loan: Federal student loan servicing

Their investigation did not fix an error on your report
Complaint: I have a loan with XXXX. I have always made my payments on time. For some reason I realized that there was a late payment on my credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting both XXXX, XXXX and XXXX with no successful resolution. XXXX and XXXX were reporting me late. There was definitely an error on their part. I was never 30 days late XXXX and XX/XX/2016.
Company Response: Closed with explanation

Timely Response

2018-08-14

Orange, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with explanation

Timely Response

2018-08-14

Wonder Lake, IL

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: I have had repeated problems with XXXX XXXX giving inconsistent information in the five years I have been working with them on repaying my substantial student debt. To start, I am a XXXX and have been diligent in making payments since finishing my training. The latest example of trouble came this summer when, in XXXX, I was sent a note askng for me to recertify my income that had the following phrasing : " If we do not receive your completed application and all supporting documentation within 10 days of XX/XX/2018, your monthly payment is estimated to be XXXX, first due on XX/XX/2018. '' I completed these requirements at my first convenience, thinking XX/XX/2018 marked a deadline, not a target. I received a note in XXXX stating that my application was denied because I had applied too soon. I mentioned that I only did what I thought I was being asked, but I was told not to recertify until the fall. Come XXXX, I see that my month payment jumped up to the XXXX level mentioned in the XXXX note, suggesting that my income driven repayment plan must have lapsed. I called back in early XXXX to better understand what happened, and I was told there was a mixup in dates, that the paperwork I sent in XXXX would be used to recertify my income and recalculate my monthly payment, and that I did not have to worry about the XXXX payment because they could not review and recalculate in time for an XX/XX/2018 payment. I see today ( XX/XX/2018 ) that my account is listed as delinquent. I call back, and a condescending agent suggested it was my fault all along because I sent my paperwork shortly after they requested it, and not specifically around the time of XX/XX/2018. I explained how no reasonable reader of that original letter would suspect they had to time the arrival of the paperwork for the deadline, and that I was essentially being punished for sending in paperwork shortly after asked. Fundamentally, I am trying to do the right thing by keeping up with payments and the requisite paperwork. The operational inconsistency from the agents not only undermines confidence but leads to unfair labeling of my account that can have negative credit ramifications and delays in payments while interest continues to accrue. I check my balance at least weekly and keep up on this ; I can only imagine what happens to those without the time or curiosity to keep XXXX XXXX honest.
Company Response: Closed with non-monetary relief

Timely Response

2018-08-14

NC

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Need information about your loan balance or loan terms
Complaint: I contacted XXXX XXXX XXXX in XX/XX/XXXX after I received a notification that I had only made XXXX qualifying payments toward my Public Service Loan Forgiveness program. I called them to ask about the number, since it should be much higher, closer to 90 payments at that time. I refinanced my loans to enter the program in XX/XX/XXXX, and have been with qualifying employers the entire time, paying under repayment programs that qualify as well. I asked them to review the number of payments. I called again in XX/XX/XXXX when I didn't receive any response to my first inquiry. I was told that it wasn't properly submitted, and that they would ensure it was submitted for review now. I called again in XX/XX/XXXX and again in XX/XX/XXXX, asking for updated. I was told it was still under review. I called yesterday ( XX/XX/XXXX ) and was again told that it is still under review. I asked about timeframes for these reviews, since my forgiveness will be coming up in XX/XX/XXXX. The person stated that their policy is to finish these reviews in 90 days, but due to so many requests, they are prioritizing them by those who are coming into forgiveness first. I asked when my date comes up, am I required to still make payments if they haven't completed the review. She stated yes. I asked how is that possible when I made requests over a year ago now. This company needs to get its act together.
Company Response: Closed with non-monetary relief

Timely Response

2018-08-14

Washington, DC

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Company Response: Closed with explanation

Timely Response

2018-08-13

Vicksburg, MI

Attempts to collect debt not owed

Debt collection: Private student loan debt

Debt was result of identity theft
Company Response: Closed with explanation

Timely Response

2018-08-13

Washington, DC

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Company Response: Closed with explanation

Timely Response

2018-08-13

Decatur, GA

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Closed with monetary relief

Timely Response

2018-08-13

Mesa, AZ

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2018-08-13

Rockville, MD

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: XXXX XXXX ( hereinafter, XXXX ) admits : ( i ) my six student loans are repaid under the Standard Loan Repayment Plan, 120 months fixed-equal payments/ {$1000.00} per month-one consolidated monthly payment for all 6 loans, to paid-in-full ; ( ii ) receipt ( to date, XX/XX/XXXX ) of 78/120 months six student loans ' timely, uninterrupted, payments per Standard Loan Repayment Plan ; ( iii ) Standard Repayment Plan exists unchanged from my/borrowers repayment start date of XX/XX/XXXX. A. XXXX FRAUDULENT CREDIT REPORTING : In breach of Master Promissory Notes ( hereinafter, MPNs ) contracts and de facto violation of federal- and state law, via XXXX , XXXX XXXX and XXXX , XXXX XXXX : ( i ) extends said six loans repayment from 42/120 months to 130-145 additional months repayment ( Terms Duration ), i.e. about {$110000.00} fictitious credit-reported student loan debt I do not owe ; ( ii ) reports nonexistent/fictitious Forbearance with contrary-to-admitted-fact : nonpayment for about 12 months ; ( iii ) omits numerous payments XXXX expressly admits via US mail signature receipt and electronic payment to PHEAA-XXXX via bank statements are timely received and in-full-amount ; ( iv ) misallocates payments, resulting in coincident under-/over-payment among 6 loans ; ( v ) XXXX credit-reported as in repayment XX/XX/XXXX-XX/XX/XXXX a seventh loan for {$20000.00}, never disbursed to me/cancelled, XX/XX/XXXX/balance XXXX. ( See Consumer Financial Protection Bureau, CFPB, -portal complaints : XXXX [ XX/XX/XXXX ] and XXXX [ XX/XX/XXXX ]. ) B. XXXX KNOWING INSERTION OF FRAUDULENT DATA INTO NSLDS : In apparent retaliation for my previous CFPB-portal complaints ( herein noted ) XXXX knowingly inserted erroneous information re my seven federal student loans within the XXXX XXXX XXXX XXXX XXXX ( hereinafter, NSLDS ) : ( i ) showing two repayment start dates, one, valid/actual repayment start date, XX/XX/XXXX ; plus a second, fictitious-contrary-to-fact start date, XX/XX/XXXX for every one of the six loans in repayment ; and ( ii ) inserting a second-fictitious later cancellation date for the {$20000.00} loan-never disbursed to me : one, under Status Effective Date, valid cancellation date of XX/XX/XXXX ; plus, a second, fictitious/lie-extortionate Canceled Date XX/XX/XXXX ; while coincidentally revising Outstanding Principal Balance [ {$0.00} ] As of XX/XX/XXXX, not the actual cancellation date of XX/XX/XXXX. By fraudulently extending the reported time period before the never-disbursed-loan was cancelled ( XXXX inserting a second fraudulent later contradictory loan cancellation date ) and in fraud extending the time period before the loan balance became zero, a loan admittedly never disbursed to me/no money disbursed to me is deliberately hereby said lies/nonfactual data insertion a plausible legal liability for XXXX extortion of me/borrower. C. REMEDY REQUESTED : XXXX LIES/ERRONEOUS/UNLAWFUL DATA BE CORRECTED IN ALL CREDIT REPORTS AND NSLDS WITH PROOF OF EVERY CORRECTION PROVIDED ME VIA US MAIL WITHIN 10 ( TEN ) BUSINESS DAYS OF THIS COMPLAINT. As shown by the dates of the numerous prior written complaints I have filed with CFPB and other organizations reporting student loan servicers willful malfeasance/extortion, to date my complaints have been both repeatedly ignored by XXXX and/or in retaliation, more harmful and untruthful data were inserted by XXXX into credit reports and NSLDS following each complaint. Both Credit Reports and NSLDS are used by diverse private- and federal organizations to determine eligibility for employment ; for loans grant/denial, loans interest rates, loan terms-favorable/unfavorable ; security clearance/security clearance denial ; professional reputation ; and much more profoundly impacting every aspect of the college graduate-professionals life and livelihood. Via all administrative procedures available to me, I have tried repeatedly to clearly and to carefully define the issues of XXXX willful extortion, XXXX using clearly fictitious/contrary-to-fact student loan reporting, in unquestionable violation of both federal- and state law. By phone, I have talked within the past week to XXXX employees ( XXXX ) : ( i ) XX/XX/XXXX : XXXX XXXX, XXXX ( XXXX employee ID, XXXX ), XXXX XXXX transferred to XXXX ( -employee ID, XXXX ), transferred to XXXX ( -employee ID, XXXX ), call ended about XXXX XXXX ; ( ii ) XX/XX/XXXX XXXX XXXX, XXXX ( employee ID, XXXX ), transferred to XXXX ( -employee ID, XXXX ). Lies described herein perpetrated by XXXX only can reasonably be interpreted as knowing and willful to extort more student loan money from me than was owed under law, because of the need to protect my professional reputation, ability to work, and have reasonable access to credit. If the corrections-remedy requested of XXXX, Credit Reporting Agencies, NSLDS, Department of Education and others fails yet again, I will have no option but promptly to bring these issues to federal court. All available administrative remedies have long been exhausted, leaving me no choice but federal litigation to protect my reputation, profession, and ability to live.
Company Response: Closed with non-monetary relief

Timely Response

2018-08-13

OH

Dealing with your lender or servicer

Student loan: Private student loan

Received bad information about your loan
Complaint: In XX/XX/2018 I refinanced my student loans into one. I consolidated about 5 student loans into one loan with XXXX Bank. One of my loans with American Education Services was paid in full and an over payment was due back to me. The amount of the over payment was XXXX. I received the over payments for all the other institutions except this one. I called and ask for information, all I was given was that since a 3rd party paid the loan off the refund was sent to them. I requested additional information, IE where the check was sent to, was it cashed, how me or my account was referenced and what documentation accompanied the check. They stated they would research this for me and get back to me. I received no calls from them and called back. Receive information the check was never cashed and their policy was refund to the 3rd party bank. Again i requested additional information, to be told I would receive a call back. Again, no call every made to me. On XX/XX/XXXX I spoke with XXXX Employee XXXX who told me they would refund the check to me directly and verified my address. It is XX/XX/2018 and i had yet to RECEIVE A REFUND.
Company Response: Closed with monetary relief

Timely Response

2018-08-12

Bloomington, MN

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: Issue : Multiple loans from two degrees listed as " in school deferment '' from XX/XX/XXXX to XX/XX/XXXX while I completed the second degree. Graduated XX/XX/XXXX. All loans were in grace until XX/XX/XXXX. I applied for an IBR before grace period ended. I received a notice XX/XX/XXXX saying that one loan ( for {$2000.00} ) had defaulted and was sent to collections. They said this will be reported to the credit bureaus. Since then and now, after filling out two IBR requests, I have received three bills this month ( XXXX ) for the rest of my loans, all with different amounts and due dates. XXXX XXXX can not provide me with anything on paper that says which amount I should pay each month. XX/XX/XXXX : I called XXXX XXXX XXXX. I spoke to XXXX, representative, and explain the situation. She said she will forward matter of defaulted loan to her supervisor. She said it seems to be an error because the loan was reported current until the day it was sent to default. XX/XX/XXXX I received a bill in my paperless inbox for {$280.00}, due XX/XX/XXXX. XX/XX/XXXX I received a bill in my paperless inbox for {$450.00}, due XX/XX/XXXX. XX/XX/XXXX XXXX XXXX No wait. I spoke with # XXXX, XXXX, representative. He said to get on the IBR, I need to only pay a {$5.00} exit payment, and that the prior rep working on getting the erroneously defaulted loan recalled. I agree to call back with my bank info to make exit payment of {$5.00}. He also said I should call back periodically to check on status of defaulted loan. XX/XX/XXXX XXXX XXXX. Rep # XXXX said I need to talk to a loan specialist, she said that her screen shows I need to pay about {$1000.00} now. I was transferred to loan specialist, wait time 15 minutes. Loan specialist # XXXX, XXXX, said to disregard bill for {$450.00}, there is no {$5.00} payment option, and to pay {$280.00}. XX/XX/XXXX I logged into XXXX, and it displayed {$280.00} as the total amount due. I made a payment of {$280.00}. XX/XX/XXXX I received a bill in my paperless inbox for {$320.00}, due XX/XX/XXXX. XX/XX/XXXX XXXX. I call back to check on status of erroneously defaulted loan. Rep # XXXX, XXXX, said I need to talk to a loan specialist. On hold until XXXX. Rep # XXXX, XXXX, said there is no response yet to the investigation of why the one loan was defaulted. She said she put in a request to have it expedited. She said I will get a paperless inbox response. She said my {$280.00} payment is being processed. XX/XX/XXXX I received an email from XXXX stating that my upcoming bill of {$450.00} was approaching the due date XX/XX/XXXX. I logged onto XXXX and it displayed {$0.00} payment due. XX/XX/XXXX Called to ask about bill reminder I received via email and about erroneously defaulted loan. On hold for ~13 minutes because initial rep could not answer question, transferred to loan specialist. Also called to ask about loan sent to default, service rep rude and said the issue has not been resolved and, it could take 2-3 months, and could be reported to credit bureaus in the meantime. Also asked about multiple bills sent to paperless inbox. Rep told me to " disregard '' bills for {$450.00} and {$320.00}. XX/XX/XXXX I logged into XXXX and it displayed {$0.00} payment due. XX/XX/XXXX I logged into XXXX and it displayed that {$450.00} is due by XX/XX/XXXX.
Company Response: Closed with explanation

Timely Response

2018-08-12

Norwalk, CA

Dealing with your lender or servicer

Student loan: Private student loan

Trouble with how payments are being handled
Complaint: This student loan pertains to Loan Sequence # XXXX, XXXX, disbursed by XXXX XXXX XXXX, in XX/XX/XXXX. To date, XXXX has changed name, to XXXX XXXX, which I believe again, has changed to another name which I do not know yet. I called XXXX XXXX XXXX, Tel. # ( XXXX ) 3 weeks ago in XX/XX/XXXX, to complain about the overdue charges of more that, {$1400.00} out of the current principal balance of {$30000.00}. I asked them to evaluate and verify all our payments that were submitted since, XX/XX/XXXX, because this specific private student loan sequence # XXXX were paid ahead or in advance. It resulted to being paid ahead, or advance because AES, did not pay or recorded any payment to each individual student loan, that AES were servicing before it defaulted and were charged off by AES in year XXXX. One of the student loan was acquired by XXXX XXXX XXXX XXXX XXXX, as of the moment, this collection agency is making our life in America miserable, we are in hopeless financial condition, because of the default judgment that was filed by XXXX XXXX, of XXXX XXXX XXXX XXXX XXXX of XXXX XXXX. The 3 others student loans became defaulted because of no record of payment posted, but AES received our money to pay for each of the student loan, that AES was servicing during the time in XXXX to XXXX AES did not call our attention, they continued recording our payment into this loan sequence # XXXX, and no payment was recorded in other loans, although AES XXXX received all the payment to each of the individual student loans. My Son XXXX has also filed a complain, in XX/XX/XXXX, but his complain is about XXXX XXXX XXXX XXXX XXXX XXXX XXXX, pertaining to one private student that no record of payment was made by AES, so they discharged the student loan, and were put to a default judgment without the borrower and co-signer knowledge. This is one proof, that supports that XX/XX/XXXX, was paid ahead, and all our payment was recorded under this disbursed loan XX/XX/XXXX, sequence # XXXX. As a result all our payment were compounded remitted and paid to XXXX XXXX XXXX Student Loan. That is why I am requesting to evaluate this student loan disburse in XX/XX/XXXX, loan sequence # XXXX, because this is where all the monies were paid. This loan sequence # XXXX, actually was the root of all our private student loans problem, the inefficient, chaotic and mismanaged recording and submission of our payment to XXXX XXXX XXXX by American Education Services. I would like to state a fact, that when our circumstances improved above buying our food, and the scarce ability to pay our financial obligation, we started paying religiously even up to this writing. But it is sad, to think and really a serious financial despondency of our family, that even our food money is being used to pay for all our student loans, because we want to honor the contract of our student loan. But we would like to ask your help, it has been four 4 years that we have been writing a complain to your office, until now we have not found alleviation to our misery. This amount of {$1400.00} have accrued since XXXX XXXX, because AES, have started billing us the amount of {$300.00}, which we could not afford, so now it accumulated to this more than {$1400.00}. I used to be paying {$150.00} a month, because we were in paid ahead status or in advance of the payment to this loan sequence # XXXX, disburse in XX/XX/XXXX. But, AES suddenly imposed on us this amount of {$300.00} every month so it accumulated to this amount of $ 1,400.00+ because we did not have the means to pay. This is excluding to the current monthly payment of {$360.00}, to the current balance payable of {$30000.00}. I would like request that AES evaluate and adjust this student loan sequence # XXXX, XX/XX/XXXX, for all the monies paid ahead status or advance payment from XXXX to XXXX. I would like to request that this paid ahead status be adjusted so that the overdue amount of {$1400.00} can be erased and my monthly payment be lowered. I have sent you 8 pages of supporting documents, and the No. 1 page clearly reflected the original amount of this loan sequence # XXXX, disbursed XX/XX/XXXX, it went to the balance of {$22000.00}. When all of our private student loans except the XXXX loan, which was recently added in XX/XX/XXXX, all the amount was identical which ranges from {$33000.00} +, why this loan sequence # XXXX, just an amount of {$22000.00}, because it became paid in advance or paid ahead in year XXXX to XXXX which I stated in this letter, that all our payment were not paid to the individual student loan but to this loan only sequence # XXXX, that is why it became XXXX, XXXX as opposed to in comparison to our other student loans which still ranges from {$33000.00} up.
Company Response: Closed with explanation

Timely Response

2018-08-12

IL

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: On XX/XX/XXXX, I checked my XXXX XXXX account to see that my score dropped 47 points. This happened because every one of my student loan accounts had a balance increase of various amounts that resulted in over {$10000.00} total increase. My problem with this is that I've been out of school since XX/XX/XXXX. I've never received a notification from XXXX XXXX about the accrued interest on my loans being added to my credit report. I'm currently in an income driven repayment plan that has a monthly payment amount of XXXX dollars every month. It doesn't seem fair that I'm following a program based on their recommendation for my situation, but am being penalized by my score dropping tremendously. Further, the information on my credit report versus the loan details is not presented to me the same way, which seems misleading. An example being that one of my loans has a current balance of XXXX. This number has been this amount for over a year now with no accrued interest added to it until this month. So now all of a sudden the accrued interest for this loan has been reported for this account and XXXX XXXX says the balance has increased from XXXX to XXXX out of the blue. When I go to my loan details page, my current balance for this loan still says XXXX. What is reported to me versus what's reported to the credit bureaus is not presented the same way. If they can attach that interest to my loan for credit purposes than the current balance on my loan should reflect that number reported to the bureaus not the same XXXX then another section listed as " unpaid interest. '' I believe that this interest should not be added to my credit report as it has not ever been reported up until this point and it is not reflected in the current balance in the loan details page on my online portal. I feel that I am being penalized for following my repayment plan that was assigned to me by my loan servicer. If my current balance is one thing on my loan details page, it should be the same on my credit report unless the interest capitalizes and is added to the original loan amount. This style of reporting currently used by my servicer makes my loans look like a credit card account and that I'm supposedly borrowing more money and constantly changing every month. An installment loan is not a revolving credit account, thus it shouldn't be treated as one with constant changes in balances. An installment loan is only supposed to affect your credit score if you miss a payment or default. Neither of which has happened yet in seeing a 47 point drop which is ridiculous! This will adversely affect my ability to apply for a mortgage or any other lender based activity that my credit score is based on due to an account that I've never missed a single payment on. My credit worthiness is being depicted inaccurately because of this loan servicer. Please help me resolve this.
Company Response: Closed with explanation

Timely Response

2018-08-11

La Jolla, CA

Attempts to collect debt not owed

Debt collection: Federal student loan debt

Debt was paid
Company Response: Closed with non-monetary relief

Timely Response

2018-08-11

Brentwood, NC

Written notification about debt

Debt collection: Private student loan debt

Didn't receive enough information to verify debt
Complaint: Before going into the business of collecting debts for creditors from North Carolina consumers, a collection agency must first obtain a state collection agency permit. A collection agency must also include its permit number in each written communication with each consumer debtor. AES has not furnished any proof that I executed a contract from the original lender. AES is not permitted to collect in NC and will not furnish its permit number as enforced by NC Law to do so on ALL written documentation.
Company Response: Closed with explanation

Timely Response

2018-08-10

Hayward, CA

Written notification about debt

Debt collection: Federal student loan debt

Didn't receive notice of right to dispute
Company Response: Closed with explanation

Timely Response

2018-08-10

San Diego, CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: I have been making regularly scheduled automated payments for over 10 years without a single missed payment. My total student loan debt is divided into three loans, 1 subsidized and 2 un-sub. I have been mailing personal checks for payment to principal on the lowest balance loan since XXXX XX/XX/2018. These checks have included specific instructions in a written letter to apply the principal payment to Sequence Loan # 3, with that info also included on the check itself. I have made seven payments this way since XXXX XX/XX/2018 while my regularly scheduled payments have continued to be made by automatic withdrawal from my checking account on the XXXX of each month in the amount of {$300.00}. Of the seven principal only payments I have made, 5 of them, including the one posted yesterday, XXXX XX/XX/2018, have been misapplied to all three of my loans instead of the individual loan I designated in writing. Each time I have had to either call customer service or email them to request the payment be correctly applied according my express written instruction. In each case they have complied but it takes them several business days to do so. I don't give a flying flip if they corrected each one, this is an incredible failure rate of 5 out of 7 payments over the last 86 days. They don't expect consumers to monitor every single payment like I do and they hope that these 'errors ' will go unnoticed. This is a direct and deliberate effort to keep students in debt for longer periods. Further, my 'principal only ' payments are being applied to interest also, which is illegal. I make regular monthly payments by automatic EFT which cover the monthly obligated interest on all three loans. AES claims that their fine print states that any payment received must be applied to principal and interest due compounded daily. They are using a loose and biased interpretation of banking & finance regulation to twist the process in their favor and keep students in debt for longer periods. Judging by the sheer volume of complaints I have read about PHEAA/AES it is clear that I am one of THOUSANDS of student-loan borrowers who are being screwed by this company. WHY ISN '' T ANY AUTHORITY DOING SOMETHING ABOUT THIS FRAUD!
Company Response: Closed with explanation

Timely Response