WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 772
2017-07-28
Norcross, GA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Home mortgage with Wells Fargo. Mo pmt is about {$650.00}. I pay {$350.00} every two weeks through auto deductions. Problem is that WF keeps the first {$350.00} and holds it until the second {$350.00} pmt is rec 'd and then they post a pmt to my acct. Should n't I get interest for two weeks worth of {$350.00}? -OR- Should n't I get credited immediately for each {$350.00} pmt they receive? WF just tells me it 's the way they do business. -OR_ Would it make more sense to pay {$700.00} every four weeks. The goal is to pay a bit more than I owe each month and to get in an extra payment every year.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-27
Manhattan, NY
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-27
Cheney, KS
Applying for a mortgage or refinancing an existing mortgage
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-27
Tustin, CA
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt was paid
Complaint: At XXXX XXXX - I spoke with XXXX XXXX who is telling me that I must submit a Postponement tomorrow morning with a gift letter and bank statement. Even though I am willing to pay off their alleged loan, I was told regardless of my efforts to pay off tomorrow that they may go forward with the sale which is a bunch of bull. I have confirmed in the first place the XXXX XXXX XXXX credits were accessed through my assigned US Treasury Direct Acct. For these people to tell me that it may be too late for a postponement as they place to illegally seize my home tomorrow. I do not owe these people. XXXX asked me to provide my personal bank statements and this can not happen. I was a victim of Identity Theft - XXXX Employee in XX/XX/XXXX. I am willing to payoff the amount issuing my acct. # and routing # and XXXX is refusing. 2nd Item - I want to report Bankruptcy antics in courtroom XXXX - XXXX XXXX - It appears XXXX XXXX attorney went to XXXX XXXX 's courtroom on XX/XX/XXXX to get a Lift of Stay against the Registered Entity - regardless of fact # 1 I revoked any and all power of attorney as the Live - woman back on the land. Note : this BK case has been closed for over 3 yrs - all debt for the Registered Entity discharged as UNSEURED DEBT. I realized that going to the BK court was a error. The XXXX XXXX XXXX was paid off as shown by XXXX XXXX. I was never served any notice of this XX/XX/XXXX hearing and Wells Fargo had my address - So I had no way to put on record illegal seizure of home or fact it is not a loan but copy right business processes. The Will Be Debt Opinion letter is FRAUD - as there is no loan. Please refer to the XXXX XXXX Security Agreement - very important to see the complicated undisclosed real transaction of sneaky licensing agreement of our identity. XXXX XXXX assists with these crimes TAX SHELTERS in my name -- -- hoping that I will not catch on to there scheme. These behaviors need to stop - the people harmed have lives too and we were not placed on this earth to serve for the legal profession pleasure and benefit as reflected in the XXXX, XXXX, XXXX XXXX. These people seem to forget that it was I who authorized the initial credits and I can at any time terminate their fake POA status with their fake loan #. I am in process of getting the lien released at Federal Level.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-27
Tustin, CA
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt was paid
Complaint: At XXXX XXXX - I spoke with XXXX XXXX who is telling me that I must submit a Postponement tomorrow morning with a gift letter and bank statement. Even though I am willing to pay off their alleged loan, I was told regardless of my efforts to pay off tomorrow that they may go forward with the sale which is a bunch of bull.
I have confirmed in the first place the XXXX XXXX XXXX credits were accessed through my assigned US Treasury Direct Acct. For these people to tell me that it may be too late for a postponement as they place to illegally seize my home tomorrow. I do not owe these people.
XXXX asked me to provide my personal bank statements and this can not happen. I was a victim of Identity Theft - XXXX Employee in XXXX . I am willing to payoff the amount issuing my acct. # and routing # and XXXX is refusing.
2nd Item - I want to report Bankruptcy antics in courtroom 5D - XXXX XXXX - It appears XXXX XXXX attorney went to XXXX XXXX 's courtroom on XX/XX/XXXX to get a Lift of Stay against the Registered Entity - regardless of fact # 1 I revoked any and all power of attorney as the Live - woman back on the land. Note : this BK case has been closed for over 3 yrs - all debt for the Registered Entity discharged as UNSEURED DEBT. I realized that going to the BK court was a error. The XXXX XXXX loan was paid off as shown by MASTER FILE. I was never served any notice of this XX/XX/XXXX hearing and Wells Fargo had my address - So I had no way to put on record illegal seizure of home or fact it is not a loan but copy right business processes. The Will Be Debt Opinion letter is FRAUD - as there is no loan. Please refer to the XXXX XXXX XXXX XXXX - very important to see the complicated undisclosed real transaction of sneaky licensing agreement of our identity. XXXX XXXX assists with these crimes TAX SHELTERS in my name -- -- hoping that I will not catch on to there scheme. These behaviors need to stop - the people harmed have lives too and we were not placed on this earth to serve for the legal profession pleasure and benefit as reflected in the XXXX , XXXX , XXXX XXXX .
These people seem to forget that it was I who authorized the initial credits and I can at any time terminate their fake POA status with their fake loan #. I am in process of getting the lien released at Federal Level.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-27
Carver, MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: As a single mother I purchased my home in XX/XX/XXXX with XXXX. Around XX/XX/XXXX I was targeted by a Wells Fargo representative to refinance my home which I stupidly did. He told me that I could take out {$20000.00} equity but at the end I came out the loser with no money back, within three months my mortgage went from {$1300.00} a month to {$1700.00}, then {$2100.00}. The mortgage amount kept changing every month to the point I could n't afford my mortgage anymore. I asked Wells Fargo for a loan modification, I was offered two modifications where the amounts were still almost the same. I told the representatives at Wells Fargo that they were setting me up for failure. They told me to take it or leave it, sell the home or face foreclosure. I wanted to keep my home so I felt that I signed under duress. I was approached by an attorney who told me that he 's done many loan modifications. I thought I was saved. He took my money and left me to face Wells Fargo on my own. Now I 'm facing foreclosure once again and I can not get anywhere with them. One representative tells me I 'm eligible for a loan modification, I faxed my paperwork once again to speak with other representatives who told me that I was n't eligible. They 've been rude, condescending. I was told to do a deed in lieu or face foreclosure. I received a land court letter, now the home is in active foreclosure with no sale date. I have been in lobo with WF for so long that I 'm unable to function properly leaving me with XXXX that I ca n't shake. Please help me in any way you can.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-27
Tustin, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-27
Ellenwood, GA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-27
Rockwell, NC
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-07-27
Columbia, MD
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-27
Akron Canton Region Airport, OH
Trouble during payment process
Mortgage: Reverse mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-27
Foothill Ranch, CA
Fraud or scam
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: On XX/XX/XXXX I reserved a condo in XXXX XXXX and transferred {$800.00} to the " owner '' of the condo through the XXXX app in my Wells Fargo 's online bank account. After the money was transferred, the " owner '' of the condo cut off communication with me and I have n't heard from him since. I opened a claim through Wells Fargo and it was closed. I re-opened the claim and a representative of the bank called me yesterday stating I would not be receiving my money back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-27
TX
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: We bought our house XX/XX/XXXX and America 's Servicing Company were who we worked with. We had the balloon payment for the first year, however, in XX/XX/XXXX they allowed us to do the loan modification on the main loan ( we had a first and second mortgage on the same home ). Since this process was literally so easy breezy, when we fell on hard times in XX/XX/XXXX, I assumed it would be a similar process. Boy was I wrong!!! My husband XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( we are from Texas ) and in XX/XX/XXXX the rain was coming for so long that it slowed everything down. If the plants close, then the jobs trickle for everyone in our area from there. So I called and explained the situation and was given a home preservation specialist. I immediately sent in required paperwork by my office fax machine. ( This was XX/XX/XXXX ) Kept waiting and waiting to hear anything. 2 weeks later was told papers were missing that they needed. Sent them again, all of them to cover my bases. Now ... .oh my specialist is out sick, but I can speak with you ... .never heard from that specialist ever again. Was assigned another. Papers were over 30 days old, have to resend. This went on and on and on until I was denied in XX/XX/XXXX. No idea why as I could never get a straight answer. So I appealed. I received papers in the mail XX/XX/XXXX saying my home would be sold in foreclosure the first Wednesday in XX/XX/XXXX ( At that time we were still under the appeal process because even though they denied it, it was n't released yet. So that meant not only did I receive a sale date from their lawyers office while still under the loan modification review, but because it had not been released from the appeals process, we could n't reapply for loan modification to stop the sale at that point ) I freaked out because the entire time wf employees assured me I had nothing to worry about. I sent in a plea for them to postpone the sale as I should be getting income tax in XX/XX/XXXX and could catch up on our notes. The extension was granted and sale was postponed until the first Wednesday in XX/XX/XXXX. Well would n't you know, our income tax got held up in XX/XX/XXXX so we just did n't have the funds. ( Now I have filed the exact same way, same job, same children, same address, phone number, absolutely SAME EVERYTHING for 13 years and have NEVER had a single issue, yet in XX/XX/XXXX I had to literally prove to the irs that my children were mine!! Which I did and got my refund in XX/XX/XXXX ... .funny how that worked out right??? ) Anyway, due to not having the money to pay, we made the mistake of filing bankruptcy which I do n't recommend to anyone. It is designed to get you outta debt by you eating pinto beans and rice 6 out of 7 days a week and not taking into consideration that the husbands checks were not in any way exactly the same week to week. Long story short, America servicing company ended up selling both loans to another company ( sls I believe or something to that tune anyway ) and we got tired of being bogged down by stress, worry, and being broke to pay bankruptcy and house note. Ours was not combined, only the back owed was put into bankruptcy payment, we still had to pay our normal payment on the house note also. We let it all go on XX/XX/XXXX. Best thing we have ever done!! No more of the drive by weirdos taking pictures of our kids in the yard, charging us everytime they came by whether they stopped or not, which started happening about every 3 weeks or so. Embarrassing us by talking to the neighbors and all, even so much as stopping our mail carrier to ask questions about us. We rented another home and just up and left!! Our property did not actually foreclose until the first Wednesday of XX/XX/XXXX. Yep you read that correct!! We have been out since last week of XXXX. I have no idea if the house sold and if it did, to who. It disgusts me to even drive to that town, more or less by that house that all 3 of my children grew up in. We now find out all of these class action lawsuits that we qualify for which quite frankly are a joke!! We more than likely should not have been allowed to finance that amount of a house in the first place back in XX/XX/XXXX. Neither of us made anywhere near enough to guarantee that note, not to mention, we literally paid {$0.00} in closing costs and neither did the seller. We are in the class action over the fees for inspection. I feel like we were also illegally lied to where the modification process went which in turn caused us to lose the only home my children ever knew just because we literally could n't pay the notes plus all the back fees and the penalties they kept tying to my account, while losing my paperwork, and assigning me new specialists everytime one would get close to helping us. This company has been a complete and total nightmare. I do not understand how Wells Fargo and it 's servicers are allowed to continue to do this repeatedly to millions of people and are barely slapped on the hand for it. We lost EVERYTHING because I was trying to do the right thing and get help before we got behind, and instead of helping, they literally had us in a corner. No other companies would touch our loan to try to refinance through them because we were being reported late on the mortgage while we sat thinking the modification would just go through so we could have peace of mind. I really hope something is done about this company and its illegal and unethical mortgage practices so others do not have to endure the pain and suffering we did while uprooting our children from the only home they had ever known! SHAME ON YOU WELLS FARGO!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-27
CA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: I sent letters of dispute on XX/XX/XXXX and XX/XX/XXXX to XXXX XXXX regarding their failure to remove my account from their reporting and showing a derogatory that is more than 8 years old which by law must be removed after 7 years from the first " late '' payment. This was a Wells Fargo credit card account that was closed some years ago.. Wells Fargo replied to XXXX. that they would not remove the account/derogatory at this time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-07-27
Camp Hill, PA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-07-27
Menlo Park, CA
Managing an account
Checking or savings account: Other banking product or service
Funds not handled or disbursed as instructed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-27
Lebanon, MO
Took or threatened to take negative or legal action
Debt collection: Credit card debt
Threatened to arrest you or take you to jail if you do not pay
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-27
PA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: dual tracking XX/XX/XXXX while waiting for a social security XXXX case to finalize i tried to pre-empt a problem with wells fargo. got with a specific person XXXX XXXX. XXXX XXXX suggested a unemployment /income deferment for 10 months and 2 more if needed ( act 91 i believe ). started on the XXXX dollar /month payments when XXXX did not call in XX/XX/XXXX i contacted fargo got told a new POC was a XXXX XXXX who was a new fargo employee, instead of inacting the 2 month extension she initiated a modification application which i was told by several fargo people was available, XXXX lost 3 pages and i ended up in hosp 2 weeks i never heard from her again after 6 tries to contact then i get a call your in foreclosure. the call came that foreclosure process started on XX/XX/XXXX, with payments made thru XX/XX/XXXX and waiting on new bank card to make may {$25.00} payment. still XXXX do to the XXXX XXXX issues that put me in hosp., never heard back from POC XXXX just XX/XX/XXXX your in foreclosure call. I made a call to XXXX XXXX a vp in fargo anc complained it got me with XXXX XXXX who initiated a mod appl. during a modification process application and appeal sheriff left card on front door XX/XX/XXXX. called POC XXXX XXXX ( taking mod app ), and was told sheriff not from wells fargo due to my account in a foreclosure suspension. just want to re-start monthly payments as 1st mod, XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-27
Folsom, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-27
Oxford, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: The lender has failed to respond to our QWR and Notice of error request sent on XX/XX/2017 and are proceeding to sale set for XX/XX/2017 - the lender is in violation of regulation X-12 USC 2605 ( e ) ( 1 ) and the client 's right to counsel. We were advised the response to our requests would be provided on X/XX/2017 - this does not allow us to complete our audit of the response to assist our client. An Arbitration complaint has been filed against the foreclosure action and a Lis Pendens will be recorded referencing the same. We request a postponement of the sale date to allow us the time we need to assist our client.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-27
Urbandale, IA
Managing an account
Checking or savings account: Checking account
Fee problem
Complaint: Hello, I currently bank with Wells Fargo for a child support account.
I withdrawal money from a no surcharge ATM to put money into a separate bank account to utilize. I noticed I keep getting a {$2.00} charge for using a non-wells fargo ATM.
I called and voiced a complaint and asked for specific verbiage on this charge. A Wells Fargo customer service representative escalated it to the office of the president, which is where this complain begins.
There is NO verbiage that going to a no surcharge ATM will in fact still charge you.
Wells Fargo indicated that on page 36 of their customer agreement it indicates that all non Wells Fargo ATMS used you will get a {$2.00} charge. There 's no verbiage about a non surcharge ATM. This falls under Unfair Deceptive Acts and Practices.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-27
Northside, NC
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: To whom it may concern, This experience with Wells Fargo has been a roller coaster ride from my the beginning. I started this process on XX/XX/XXXX when I was Pre-approved for a mortgage loan. From that point on I found a realtor, house, got inspections, and the appraisal. I have been jumping through hoops to please the team at Wells Fargo to ensure that they had everything needed to proceed with the purchase of the XXXX XXXX XXXX XXXX, N.C. Throughout this experience I have provided my pay-stubs, XXXX and tax returns for XX/XX/XXXX and XX/XX/XXXX, checking account statements, savings account, deposits and endless copies of checks. Through out this process Wells Fargo has know that the closing date is XX/XX/XXXX. After mass confusion with the processor XXXX XXXX, Friday XX/XX/XXXX I refused any verbal contact with this agent to avoid any more confusion. His response was " Right now without enough assets to verify we can not proceed to the underwriters initial review. '' On Monday XX/XX/XXXX due diligence day I called Wells Fargo on recorded and monitored line to discuss this email. I spoke with XXXX XXXX on speaker phone also with my realtor XXXX XXXX, and my mother XXXX XXXX. Before we paid our due diligence we wanted to be ensured that this loan was going through. XXXX ensured me that I had sent in everything I needed and that everything looked good. I proceeded and paid the Due diligence with his recommendation. He was so sure of himself that he sent me an email confirming that I was set and ready to close XX/XX/XXXX with the underwriters approval. Note that I have not sent any new documentation since Monday XX/XX/XXXX when I had spoken to XXXX. On Wednesday XX/XX/XXXX I again spoke with XXXX and he told me that the under writer was not going to approve the loan because of over drafts in my account. I am incredible confused at this point for Wells Fargo has had a copy of my bank statements for over a week. Why is it just being brought to my attention that the over draft and my line of credit is a problem? I am literally in panic mode now for I am 19 days away from closing. I have spent money on inspections, appraisals not to mention my time most importantly on this process. If I had known that Wells Fargo was not going to accept my loan application I would have NEVER continued with this process. This being my first time trying to purchase a house I thought the confusion was normal. I firmly believe that someone has dropped the ball. Today XX/XX/XXXX I received a phone call from XXXX XXXX XXXX I asked him if it was normal to pre-approve, confirm approval than two days later decline loans. His response was that this was normal and unfortunately some people have less than 19 days till closing when they get denied from a loan. Coming from a managerial stand point, I think this shows very poor business practices. I manage a very successful kids retail store and have for nine years. I would never ensure or tell a customer to proceed with a process that I personally was not confident in. So again I stand her confused and frustrated wondering why would Wells Fargo have me waste my precious time going to look for a house, getting inspections on a house, pay Due diligence, and get an appraisal on a house that I was not going to get? I know the ball was dropped somewhere along the line and I want to know where it was dropped? Why have I been for weeks trying to send more documentation to appease the under writer if he did not look at my case till Wednesday XX/XX/XXXX. Why is this excepted behavior? This process has caused me financial harm and hardship do to Wells Fargos negligence. Something needs to be done about these business practices! XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-27
Newark, NJ
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: Dear Sir/Madam : On or about XXXX XXXX, 2017, I book a room with XXXX XXXX XXXX located at XXXX XXXX XXXX XXXX, Virginia. The hotel promoted and assured me that I would be able to utilize the indoor pool at the Court Yard by XXXX because they are sister companies and share each other pools. It is the winter months and XXXX XXXX XXXX has an outdoor pool, which was closed down because the season. However, I was assured that we could use the indoor pool at the Court Yard by XXXX located at XXXX XXXX XXXX XXXX, XXXX, VA XXXX. I agreed and booked the room with the sole purpose that I could have access to utilize the pool at the Court Yard by XXXX.
We checked in at the XXXX XXXX XXXX at XXXX on XXXX XXXX, 2017, see attached copy of invoice from XXXX XXXX XXXX. The invoice states that I checked in the XXXX XXXX, 2017, however if you look at the time I check in at XXXX, it is clear that I checked in on XXXX XXXX, 2017. This is an illegal tactic in this hotels use in order to bill a consumer for an entire day when we only stayed at the hotel for ten hours.
At approximately XXXX in the morning, I inquired at the main desk if we could respond next door to the Court Yard by XXXX to utilize their pool and I was informed that their pool was shut-down for repairs. I was dumbfounded and shocked, I advised the representative that it was never stated to me that, the pool was shutdown for repairs and had that been stated, I would have never booked with this hotel. In addition, I advised the representative that we drove over four hundred and fifty five miles and it took us over nine hours to get here because of traffic, the representative stated that it was nothing she could do and it was up to her manager to approve any accommodations.
I then spoke to the manager and explained to her everything I just previously stated and she was unsympathetic and did not even attempt too nor offer any accommodations, although it was their error and deceptive tactics that resulted in us being extreme inconvenienced. I even requested to know why I was not notified that the swimming pool at the Court Yard by XXXX was being repaired before I travel over 455 miles and spent 9 hours in traffic, the manager had no answer. The manager even responded sarcastically by stating that they do not have an indoor pool and once again, she did not show one single sense of remorse, empathy or care to accommodate a loyal XXXX customer. I was extremely astonished and deflated in the manner in which we were being treated.
Thereafter, we checked out of the XXXX XXXX XXXX at XXXX XXXX and I filed a complaint with Wells Fargo Bank immediately, at XXXX, please refer to claim # XXXX. I advised Wells Fargo Bank of my complaint as previously mentioned and I was advised that the matter would be investigated.
We then responded to the Country Inn Suites located at XXXX XXXX XXXX XXXX, Virginia XXXX and rented a room there because this hotel has an indoor pool. ( See attached copy of invoice ) On XXXX XXXX, 2017, I called Wells Fargo Bank to ascertain the status of my complaint and I was advised by XXXX ( phonetic ) that XXXX XXXX XXXX have until XXXX XXXX, 2017 to respond.
On XXXX XXXX, 2017 I contacted Wells Fargo bank and spoke to XXXX ( phonetic ) and he stated that my case was closed because XXXX XXXX XXXX failed to respond and I was credited the {$170.00} back to my checking account.
Thereafter, on or about XXXX XXXX, 2017 I received call from Wells Fargo bank advising me to call their claims department. I was advised that my complaint was going to be reopened because the XXXX XXXX XXXX had finally responded. I immediately interjected and stated that XXXX ( phonetic ) advised me on XXXX XXXX, 2017, that my case was closed because XXXX XXXX XXXX failed to respond, Wells Fargo Bank had no answer.
Unfortunately, on XXXX XXXX, 2017, XXXX ( phonetic ) and XXXX ( phonetic ) advised me that Wells Fargo Bank had completed their investigation. Thereafter, I was advised that they were going to credit XXXX XXXX XXXX back the {$170.00} because the hotel stated that I stayed at their facility for one night. This is wrong!
In conclusion, the only reason I booked the room at the XXXX XXXX XXXX is because they DECIEVED us into believe that we would have access to the indoor pool located at the sister hotel, Courtyard by XXXX. It was not until we arrived at the hotel, that we were told that we could not use the pool because it was being repaired. Although I explained to the representative and manager at the XXXX XXXX XXXX that I drove over four hundred and fifty five miles and spent over nine hours in traffic, they showed not one single act of remorse, empathy or care for their mistake and my inconvenience.
In addition, the staff at the XXXX XXXX XXXX did not take even the minimum action or common courtesy to notify me that the pool was out of service prior to us driving over 455 miles and spending over 9 hours in traffic to drive to their location. More importantly, we check in on XXXX XXXX, 2017 at XXXX XXXX and NOT XXXX XXXX, 2017 as their invoice erroneously alludes. This is an illegal and deceptive tactic that this hotel uses in order to bill a consumer for an entire day, when in all actuality, we stayed at the XXXX XXXX XXXX for ten hours and 18 minutes.
It is illegal to promote, falsely state and deceive anyone of false services and thereafter demand that they make full payment for services they failed and could not render, see Virginia Consumer Protection Act 59.1-200. Prohibited practices.
1. Misrepresenting goods or services as those of another ; 2. Making false or misleading statements of fact concerning the reasons for, existence of, or amounts of price reductions ; 3. Using any other deception, fraud, false pretense, false promise, or misrepresentation in connection with a consumer transaction ; 4. Violating any provision of the Comparison Price Advertising Act 5. Violating any provision of the Virginia Travel Club Act 59.1-204. Individual action for damages or penalty.
A. Any person who suffers loss as the result of a violation of this chapter shall be entitled to initiate an action to recover actual damages, or {$500.00}, whichever is greater. If the trier of fact finds that the violation was willful, it may increase damages to an amount not exceeding three times the actual damages sustained, or {$1000.00}, whichever is greater. Any person who accepts a cure offer under this chapter may not initiate or maintain any other or additional action based on any cause of action arising under any other statute or common law theory if such other action is substantially based on the same allegations of fact on which the action initiated under this chapter is based.
I am requesting that Wells Fargo Bank reimburse me the {$170.00} for conducting a faulty investigation. In addition, for reopening the investigation to my complaint that I was informed was closed, to allow XXXX XXXX XXXX an opportunity to respond. I want assurances there is not any collusion between Wells Fargo Bank and XXXX XXXX XXXX that should have been disclosed to me at the onset, such as both entities doing business together.
Sincerely, ___________________________________ XXXX XXXX Dated : XXXX XXXX, 2017
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-27
Sherman Oaks, CA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-27
Yuba City, CA
Problem with a credit reporting company's investigation into an existing problem
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation