UNITED SERVICES AUTOMOBILE ASSOCIATION
Consumer Complaints
There are over 6379 complaints on file for UNITED SERVICES AUTOMOBILE ASSOCIATION. Dated between 2019-12-06 and 2011-12-02.
Complaints Page 19
2019-08-02
Tarzana, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: USAA SVG BK has reported wrong infomation on my report. The credit card was opned XX/XX/XXXX and never late a new card was issued due to the loss of the original card. XX/XX/XXXX USAA rported a late paymnet and I called once new card was recived asked why the card was reported late. The mnager advused it would be taken off my report and it still shows 30-59 dys late. We are a military family and USAA assured this issue would be fixed.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-08-02
Carencro, LA
Managing an account
Checking or savings account: Other banking product or service
Problem accessing account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-08-01
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't increase or decrease your credit limit
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-08-01
Deer Park, NY
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-08-01
Wasilla, AK
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-08-01
Washington, DC
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't increase or decrease your credit limit
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-07-31
Laurel, NY
Struggling to pay your loan
Vehicle loan or lease: Loan
Denied request to lower payments
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-07-31
Lk Buena Vis, FL
Problem caused by your funds being low
Checking or savings account: Other banking product or service
Non-sufficient funds and associated fees
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-07-31
Belchertown, MA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-07-31
Philadelphia, PA
Problem caused by your funds being low
Checking or savings account: Checking account
Bounced checks or returned payments
Complaint: I have been in contact with my bank several times about this matter. I was scammed with money orders that were fraudulent. I was given them by someone I was " hired '' to work for. He made me deposit the money into my account and buy XXXX for him. I was manipulated into doing this multiple times and now my banks says I'm liable for {$9000.00}. I can't afford to pay that money and they already took away some of my own hard earned money. I shouldn't have to pay them this money. I am the victim here.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-07-31
Gainesville, GA
Managing an account
Checking or savings account: Checking account
Banking errors
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-07-30
NJ
Closing an account
Checking or savings account: Checking account
Funds not received from closed account
Complaint: I had an active and open checking account. I received a deposit early XXXX and when following up, discovered the account was closed. The bank closed the account without notice yet still accepted the deposit. When asked why they accepted a deposit on a closed account they stated because it was temporarily opened. When asked how I could access my funds, they stated that I would receive a check after an unknown amount of time has passed. I have no access to my money and have not since XX/XX/XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-07-30
San Diego, CA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: I contacted all creditors in this Matter XXXX XXXX XXXX and USAA and informed them that my identity, wallet was stolen and fraudulent activity took place while I was oversea in the Military. I have filed police reports submitted consumers reports and the debts were removed and return. The debts are not mine as they are fraudulent. On ( XX/XX/2017 ) I discovered ( negative credit items with XXXX XXXX and USAA had been re-inserted into my credit file. You are required to notify me within five ( 5 ) days of re-inserting a previously deleted item. I did not receive any such notification. Please delete this item immediately. The data is wrong and both the reporting agency and bureau are not following guidelines adhering to FCRA. If this matters are removed I will have not choice but to file a lawsuit against all parties involved.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-07-30
Holladay, UT
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-07-30
Wilkes Barre, PA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-07-29
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-07-29
Bueche, LA
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't increase or decrease your credit limit
Complaint: USAA who I have been with since 2016 reduced my limit from XXXX to XXXX. After I paid off the remaining balance. After an extensive conversation they said it was due to late payments which is impossible since payments were direct drafted. Essentially after further discussion it was because I had paid the card off. Thus reducing my available credit by XXXX. This will drastically affect my purchasing power thus lowering my credit limit harshly.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-07-29
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-07-29
Salem, OR
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Closed with explanation
2019-07-29
United States Military Acade, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-07-29
Durham, OR
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-07-28
TX
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Complaint: The USAA Cashback Rewards Plus American Express is a credit card issued by USAA. It says you should get 5 % back on military base purchases. For example, at the XXXX ( military grocery store ). I got this reward until mid XXXX 2019 since I opened the card in XXXX. However, suddenly I stopped getting it and then started to only get 2 %. I had not reached the {$3000.00} limit for rewards yet.
This is false advertising. I called USAA and they said they have no control over the merchant codes. However, this is unfair. Regardless of the merchant codes of the XXXX, I should continue to get my 5 % cashback. Shopping for 5 % at the XXXX is one of the main benefits of this card ( a place that military shop very frequently ) that has suddenly been taken away.
See attachment for evidence : XXXX XXXX stopped getting 5 % back around XXXX XXXX XXXX XXXX XXXX stopped getting 5 % back in XXXX XXXX XXXX XXXX never got 5 % back which is particularly egregious because it was a military clothing store at XXXX XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-07-27
Brooklyn, NY
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Complaint: My debit card with USAA was cancelled with no explanation from the banking institute and when I call to ask why, there is no information shared. If my account or information was involved in some sort of data breach I feel I should be informed.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-07-27
MA
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Complaint: i log in to the account checking and it shows that i have the funds available, but then i get charge for overdraft fee when cleanly it show the funds available.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-07-26
South Hill, VA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation