UNITED SERVICES AUTOMOBILE ASSOCIATION
Consumer Complaints
There are over 6379 complaints on file for UNITED SERVICES AUTOMOBILE ASSOCIATION. Dated between 2019-12-06 and 2011-12-02.
Complaints Page 12
2019-09-19
Hon, HI
Closing on a mortgage
Mortgage: VA mortgage
Complaint: Aloha, I have called USAA four times since XX/XX/2019 all relating to an inquiry for all digital copies of complete mortgage loan documents executed by USAA for my records and easy reference. My call on XX/XX/XXXX eventually escalated to the Office of the CEO for unknown reasons, and multiple people from that department have subsequently reached out to better understand what I need and more specifically wanted to know why I needed them ( latest call received XX/XX/XXXX from USAA Office of the CEO ). Again, I clearly restated my requested, confirmed addresses in question and asked when I could expect my request to be fulfilled. I was told it would be researched and they would get back to me.
After a week of not hearing anything, I called in today XX/XX/XXXX to inquire about my documentation. I spoke to an XXXX ID # XXXX in The Office of The CEO, who ultimately stated that my case was still being researched ; and when asked who was working my file, what notes were reflected in the system, and the chain of people who have been handling my case thus far, I was told varying reasons from her on her ability not disclose said information to USAA needing to " protect my account '' by not disclosing that information to her inability to see any specific notes or persons working the case.
So I'm to gatherThe Office of The CEO, who in part, handles grievances, conducts research and resolves complaints is incapable of tracking their own research or worse they are preventing consumers the access to their records in a timely and transparent fashion, which raises even more red flags. There is no reason why a simple request made on XX/XX/2019 should be this complicated, frustrating, and lengthly.
I need assistance looking into this matter as soon as possible. Thank you.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-19
Castle Hills, TX
Managing an account
Checking or savings account: Checking account
Banking errors
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-19
Adventureland Estates, IA
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-19
FL
Problem with fraud alerts or security freezes
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Complaint: I have contacted USAA multiple times within the last seven or so years pertaining to my inability to make any transfers. Being that I have been a USAA member for twelve or so years, I was confused and until tonight XX/XX/19 I never received any information pertaining to why. I applied for a loan and I was denied, one of the reasons for denial was unacceptable banking behavior. USAA has repeatedly told me to call back in ten days and the report will generate with answers and every time I call back during said timeframe its either not generated or closed out. In the near future, Im applying for a mortgage and this marking on my credit file is hindering. Its been way over seven years and I never was contacted about fraud activity nor participated in any fraudulent activity.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-19
Warne, NC
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Company believes complaint relates to a discontinued policy or procedure Closed with non-monetary relief
2019-09-18
Foristell, MO
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-18
NE
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: On XX/XX/19 I received an email of a balance transfer in the amount of {$20000.00} on my credit cart, On XX/XX/19 I called card company and reported that said charge/balance transfer was not correct and blocked use of said card, was told I have a response in 3 days XX/XX/19. Called again, no action had been taken XX/XX/19 - Received email that no Fraudulent Activity found XX/XX/19 - called card company again at XXXX XXXX, requested info as to when and how this transaction was originally initiated and approved/moved forward. To date no info received.
XX/XX/19. Called card company again and requested same info above XX/XX/19. Called XXXX and put fraud alerts on accounts XX/XX/19. Called card company again - 40 minute call no results XX/XX/19. Sent Certified Mail to card company, no response to date XX/XX/19. Called card company again, was told still being investigated - 26 minute call XX/XX/19. XXXX ( employee # XXXX ) from card company called about collecting debt?
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-17
Chestnut Street, IL
Closing an account
Checking or savings account: Other banking product or service
Can't close your account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-17
Fayetteville, NC
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-17
Bel Alton, MD
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-17
San Antonio, TX
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: On XXXX XX/XX/2019 I was overcharged by a taxi for a fare of approximately 50 SGD that processed as {$390.00}. I was not provided with a receipt and I was unaware of the overcharge when the transaction was conducted. After reviewing my credit card statement, I filed a dispute for the transaction. However, the investigation concluded that no billing error occurred. I subsequently requested that the investigation be reopened and for more documentation detailing the results of the investigation, but I received no response.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-16
Mc Kinney, TX
Closing an account
Checking or savings account: Checking account
Funds not received from closed account
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2019-09-16
CO
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: I have had a secured XXXX XXXX card with USAA for about 4 years. I am also currently living abroad for work. I recently checked my messages on the website and noticed that the {$35.00} annual fee was past due. The card statement said that this was due XX/XX/19, so I paid it. Several days later the card was closed. I called to ask why on XX/XX/19 and they said because I did not pay the annual fee. I saw in the statement that I had, so I asked them to reinstate the card or refund the {$35.00} I paid as they did not provide the service I paid for. They said they would do neither of those and I asked for a call back from a senior banking specialist as they would not let me talk to them over the phone at that time, and I have heard nothing since then.
It seemed simple and obvious to me to either provide the service they took the money for, or refund me the money, but I cant seem to get help from them, so I am requesting your help in resolving this.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-16
Phoenix, AZ
Incorrect information on your report
Checking or savings account: Checking account
Information belongs to someone else
Complaint: XX/XX/XXXX - counterfeit check in the amount of {$57000.00} deposited into checking account jointly owned with daughter, XXXX, via ATM in XXXX XXXX, CA. Per bank, deposited via debit card for account holder XXXX. XX/XX/XXXX - withdrawal in the amount of {$470.00} in XXXX XXXX, CA. ( per bank, same debit card used XXXX XX/XX/XXXX - aware that XXXX has a new bank account with another bank and was not expecting any deposits, nor had her debit card with her, I, XXXX, reported transactions as fraudulent via app. XX/XX/XXXX - received notification via text message re potential fraudulent transactions XX/XX/XXXX - called bank, was advised of additional transactions. Conferenced XXXX in as well in order to dispute all charges. Fraud department reviewed account, advised this was " obvious fraud '', stated security footage at ATM would prove this, and assisted with changing all login info for both myself and XXXX. When asked if there was anything else we should do, representative advised not at this time, all information submitted and other accounts would not be affected. Late XXXX - all previously reversed debits charged back to checking account. Contacted bank, bank advised investigation determined XXXX responsible for deposit and withdrawals totalling approximately {$4100.00}. I advised this was not possible as I had reviewed evidence provided by XXXX, proving she was in XXXX XXXX at the time of the fraudulent transactions. Bank declined evidence provided by myself or daughter, advised security camera footage was not reviewed. Requested details of investigation in writing, bank declined. Bank advised multiple logins from multiple devices, provided IP addresses verbally. Bank admitted some logins did not appear to be XXXX ; however, stated " she must have been working with someone ''. XX/XX/XXXX - After transfer of {$40.00} to my separate checking account for a copay to see doctor for severe XXXX, bank removed all funds from account using right to offset. Subsequently, payment made to XXXX for utilities was returned, causing additional fee. Was unable to see doctor due to funds removed, and without medication since. XX/XX/XXXX - Attempted to cash check from lottery winning in the amount of {$500.00}, check denied. Contacted third party check verification, learned bank reported me for cashing fraudulent check. Same day bank processed " fraud charge-off '', which will reflect on my credit history shortly. Bank refuses to re-open investigation or provide details in writing ; however, has since ruined my financial reputation, leaving me unable to access my own paycheck or cash checks. While I have worked on repairing my credit history since XXXX, I now can not open a bank account or pay any bills as I am unable to access funds legitimately owed to me. In addition, I am facing a medical emergency, due to untreated allergic XXXX. Please assist in any way you can, additional documentation available upon request.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-16
Albany, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-16
Houston, TX
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief
2019-09-16
Cascade, MI
Managing an account
Checking or savings account: Savings account
Funds not handled or disbursed as instructed
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation
2019-09-16
PA
Closing an account
Checking or savings account: Checking account
Funds not received from closed account
Complaint: my wife is an identity fraud victum since 2017 with the XXXX data breach. since that time our lives have been ripped apart by identity theft. countless hours spent trying to repair credit and restore her name. my usaa account with over {$800.00} a cd of {$500.00} and 3 other accounts have been froze after her countless attempts to have credit and bank account disputes resolved she contacted consumer finance and ftc. usaa instead of helping us as fraud victums accused us of fraud and froze all of our money and threatened to sever ties. I believe we are being retaliated against for our complaint to the FTC and here and having served our country am discraced and embarrased by their unethacal practices. Besides not rectifyung inaccurate information off of her report and mine for nearly 2 years. which we should get retribution for, they are now bullying us with our only source of funds. As fraud/identity fraud victums there is very little help and someone needs to be standing up and helping. please someone help us! To conduct business like this and freeze victums funds is criminal. Now we have unpaid bills, late fees and more problems to deal with. Identify theft has taken so much and now usaa has further caused unspeakable stress and loss! Serviceman and women beware! Do not trust your funds or your identity or credit! I will be attaching files so that you can see the lengthy history of disputes with usaa and for how long they failed to resolve issues until our claim And the retaliation began. The attached are only a few of what we have submitted. A history of negligence, discrimination and retaliation
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-15
Blacklick, OH
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-15
Owasso, OK
Closing an account
Checking or savings account: Savings account
Company closed your account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-14
Galena, OH
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: On XX/XX/19, I was notified my card was used for three transactions at XXXX XXXX XXXX XXXX. I dont know the declines transaction amounts, but the one that USAA processed was for {$180.00}. I replied to their notification, and I had to call.
They closed my card and issued a new one. However, I not sure they submitted a claim. I did not receive notice of claim. The transaction had since posted to my account. I was told they will review and state will adjust if necessary within 5 days.
I was on hold for over an hour, and the customer service was horrible.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-14
Chandler, AZ
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-14
Thousand Oaks, CA
Managing an account
Checking or savings account: Savings account
Fee problem
Complaint: In XXXX I noticed that USAA charged me a fee " Excessive Trans Fee '' in my savings account for almost {$60.00} I contacted USAA via the chat in the USAA App and spent a long time waiting for any answers. USAA will not give me a refund because of Regulation under Federal Regulation D. Why would the federal government make a bank charge me a fee for using my savings account? This makes no sense, this is causing me a lot of stress and anxiety. I don't know why I must spend so much time correcting this mistake that USAA is blaming to their benefit on the federal government. Please communicate in writing only no phone calls.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-14
Bohemia, NY
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-13
Bohemia, NY
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation