The CBE Group, Inc

2016-05-30

Brandon, FL

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-25

Beyersville, TX

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt was paid
Complaint: Already paid debt. In fact over billed and paid to company. Requesting refund of money of over amount paid.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-05-23

North Hollywood, CA

False statements or representation

Debt collection: Other (i.e. phone, health club, etc.)

Indicated committed crime not paying
Complaint: XXXX XXXX XXXX has knowingly charged me for services it was unwilling and/or unable to provide. I had XXXX for cable and internet for XXXX years at my previous residence. I had no problems with them other than an occasional outage. Since moving to my new residence, they have been deceitful in claiming that they would provide service here and have taken {$2900.00} from me nonetheless. Since moving here in XXXX of XXXX i have spent hundreds of hours of my time with their assurances that the problem could be fixed with a multitude of different fixes. In the year and a half that i have been without service, I have called them over 80 times ; XXXX technicians have come to try to connect everything to no avail. Throughout all this time, XXXX has falsely blamed the equipment, and as such, i have had : XXXX different converters, XXXX different adaptors, XXXX different modems, ; and XXXX different routers - this involved me going to their offices, which always takes over an hour or more because it is extremely crowded - and, even after all the switching out of equipment, they could not provide service to me. Then, XXXX said the problem was with the cable cards - after XXXX different tries at switching these, i still could not receive television or an internet connection even though i spent hours on their XXXX XXXX support line - no one could figure out the problem.. Technicians came to see if the wiring in the house was the culprit. They sent a tech to re-wire the house, i had to wait all day XXXX ; and he never did anything other than cut off a cable that was in my living room - I watched, he did not re-wire anything and, to this day, i believe that they simply would not spend the money to do the necessary wiring to give me service in my XXXX year old house .... So, another technician came out and said he would have to access a box on a pole that was in a neighbor 's yard and that that would fix the problem - this was on XXXX XXXX, XXXX - so, i waited for that remedy, but no, still no service. And then, in XXXX, 3 months later, to add insult to injury XXXX, the technician said that he 'd have to access box on XXXX ... ..which they obviously had never bothered to do! ... .Other remedies they suggested for incorrect programming, loss of signal, pixilating, searching for signal, no signal etc etc were that i was connected to the wrong carrier - XXXX XXXX XXXX XXXX XXXX XXXX etc XXXX XXXX but that was no solution either. Finally, On XXXX XXXX XXXX, XXXX the technician came out and, in checking their equipment, said that the XXXX cable was chipped, and that that had been the problem for the 18 months i had been living there. XXXX XXXX 's XXXX up - a faulty cable ... XXXX admitted that that was why i had no service ... ..and so, i settled in that evening to watch television, thinking it 's finally fixed, but NO, the message on the tv screen said " XXXX XXXX not supported '' I tried to restart everything 3 times, but each time, the television simply shut down. By this time, i was FED UP and I told them on XXXX XXXX that i was giving up on TV service with them but i needed them to provide me with a strong internet signal so that i could watch the movies i had to watch via internet to vote for the Screen Actor 's Guild Awards, which is my duty as an actor. They apologized and said they would send me a stronger signal so that i could stream the movies from my laptop, but they did not. The first movie i tried to watch, " The Room '' kept losing signal - it took XXXX hours to watch XXXX hour of the movie! Another call to XXXX, and they said they were sending best signal but never did - On XXXX XXXX, i spent over 2/1/2 hours on the phone with XXXX different reps, they kept dropping my calls, XXXX HAS NOW TURNED ME INTO COLLECTION!! i have more proof but no more room to write - please please help me get some justice for their unethical business practices thank you!
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-05-20

Brooksville, FL

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Right to dispute notice not received
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-05-19

Eton, GA

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Complaint: XXXX was notified to terminate services as of XXXX/XXXX/XXXX on XXXX/XXXX/XXXX. I had no written or verbal contract with XXXX that had a pre-determined time period or a specific notification required regarding notification to terminate services. Upon receipt of the first bill from XXXX after my request to terminate services another call was placed and the request to terminate was once again provided, noting that I originally called and terminated services on XXXX/XXXX/XXXX. On XXXX XXXX, I sent a letter to XXXX and The CBE Group Inc. ( XXXX collection agency ) asking them to cease collections activity. On XXXX/XXXX/XXXX I received a letter from The CBE Group advising with XXXX response which was merely a copy of their billing statements without proof of claim. I have attached my XXXX bill ( internet ) and my XXXX bill ( television ) in support of my claim that a request to terminate services was made to XXXX. XXXX simply did not document the request, not once but twice.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-17

Akron, OH

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt resulted from identity theft
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-16

Otis, CO

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-16

Bel Alton, MD

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Complaint: Whomever CBE Group is trying to reach does not belong to the number they are calling. CBE Group calls the house several times a day. When I answer the call, they hang up without saying a word. Whomever they are trying to reach does not have this phone number or live at this address. If they do n't stop calling I will have to take further action.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-13

Wonder Lake, IL

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Complaint: The company Cbe Group keeps harrasing me by phone constantly day and night. I have told then numerous times to stop calling but they continue to do it please help.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-11

Nyc, NY

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Complaint: As you will see on the attached documentation, I have requested on 3 occasions the documentation to verify the accuracy of the debt that they are requesting me to pay for. The services were cancelled as of XXXX/XXXX/16. However, the statement received has billing showing XX/XX/2016.-XX/XX/2016. It does not state anything but a prior balance and a statement balance. Requesting to verify a debt means that the debt must be verified with accurate backup details, providing statements is not providing satisfactory documentation. I have escalated this issue to the parent organization, as well as the attorney generals office due to the neglectful actions and response received from the CBE Group thus far.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-02

PA

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt was paid
Complaint: I paid off a debt item in early XXXX 2016. I was told my credit report would be updated at the end of the month to reflect the credit was paid in full at that time. I had my report pulled a couple days ago and the item is still showing that I owe the full amount.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-29

Brooklyn, NY

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt was paid
Complaint: My debt was wave do to a reinstall of services with XXXX, so there is no debt, but this company still want to charge me
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-26

Birch Run, MI

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-04-21

Anaheim, CA

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt was discharged in bankruptcy
Complaint: CBE group is trying to collect in behalf of XXXX. In XXXX I filed for bankruptcy and was discharged including the account for XXXX. It remained open till XXXX when I closed it going to a different carrier. I paid my balance in XXXX XXXX afterwards XXXX send my account to collections. Previous request to provide proof of debt owed. I have only received a copy of an old statement nothing to do with the balance they now show. XXXX and XXXX previously were called to provide proof and nothing happened to resolve this collection. This week one of my family members received an email from CBE group trying to collect a debt from XXXX XXXX. I have not agreed with them to use this family members email address. I would like to resolve this issue it prevents me from obtaining a home loan thru FHA assistance, It is also humiliating for me to have them contact my extended family.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-04-20

Clovis, CA

Communication tactics

Debt collection: Non-federal student loan

Used obscene/profane/abusive language
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-20

Austin, TX

Communication tactics

Debt collection: Other (i.e. phone, health club, etc.)

Frequent or repeated calls
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-20

South Point, OH

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-19

Livermore, CA

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-04-16

Syringa, VA

False statements or representation

Debt collection: Federal student loan

Attempted to collect wrong amount
Complaint: I was called by these numbers : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. They claimed to be the C.B.E. group and were very convincing. I believed they were collecting a debt I obtained from an unpaid student loan because the amount they claimed was very close to what I believed I owed. I gave them XXXX $ on my debit card on the XXXX/XXXX/16 which was pending until the XXXX of the same month. They told me if I was n't able to pay by the XXXX that the account would be sent to another collection agency. ( They have called multiple times before but I was unable to pay at an earlier time ) Today, I attempted to call the C.B.E. group that I found online to pay the rest of the owed debt. They told me they could n't find my information or account anywhere. They referred me to the XXXX at XXXX XXXX XXXX XXXX XXXX I called them and asked about my account. They also could n't find anything in their database and even checked their archival dept. which showed nothing with my name. They referred me to another branch which I called at XXXX XXXX XXXX XXXX talked to me the longest and searched for my info and also could not find anything. A few hours later, I get a call from the original people who were claiming to be the C.B.E. Group again and they said they wanted the rest of the owed money from the account. I believed them for some reason and paid them the XXXX that they claimed I owed them. They seemed very professional but after I paid they said they do not send receipts of their transactions and just left me with a confirmation number : XXXX. I asked where I could find the receipt or look up the confirmation number. The lady said she was n't sure and could not give me a clear answer on how to find the information other than calling back or looking in my bank statement. This is what the bank statements say : XXXX/XXXX/2016 POS PURCHASE Non-PIN / TREASURY XXXX XXXX XXXX IA {$300.00} Pending XXXX CBE XXXX XXXX XXXX / XXXX Date/Time : XXXX/XXXX/2016 XXXX {$390.00} I do believe these charges are fraudulent considering I can not get any information about my personal debt from the legitimate companies.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-13

FL

Can't repay my loan

Student loan: Federal student loan servicing

Can't temporarily postpone payments
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-08

Dothan, AL

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-06

Leeton, UT

False statements or representation

Debt collection: Medical

Attempted to collect wrong amount
Complaint: Supervisor XXXX XXXX of CBE GROUP XXXX A collection agency for XXXX / XXXX XXXX XXXX XXXX IA XXXX USA Accepted my credit card and recived payment for {$980.00} I RECEIVED A CONF # and was told i would get an emailed thankk you for your payment letter in 7 days. And the Total {$980.00} was paid on XXXX XXXX 2016 charged to my credit card on XXXX XXXX 2016 They promised to send a letter to email and mail but still have not. I called again to today XXXX XXXX 2016 and XXXX XXXX supervisor of CBE GROUP. stated it will take her 10 more days before she can send a THANK YOU FOR YOUR PAYMENT LETTER * NOT* AN ACTUAL RECEIPT. AND THAT IT *WILL NOT * SHOW PAID IN FULL OR XXXX BALANCE. **WILL NOT LIST ACCOUNT # S AND THAT IT IS A LETTER ONLY AND **NOT AN ACTUAL RECIEPT** I previously disputed because I believe they continue to bill / charge and collect on accounts over and over reporting to Credit Bureaus showing Negative on my credit. And that they get away with it because They ARE NOT HELD ACCOUNTABLE TO PROVIDE RECIEPT ITEMIZATION S INCLUDING ACOUNT # S AND SHOWING PAID IN FULL OR XXXX BALANCES. I FEAR THAT I WILL AGAIN HAVE TO PAY THESE CHARGES FUTHER DOWN THE ROAD BECAUSE THEY ****REFUSE**** TO PROVIDE ME WITH ANY TYPE OF RECIEPT.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-02

Cedar Park, TX

False statements or representation

Debt collection: Other (i.e. phone, health club, etc.)

Attempted to collect wrong amount
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-04-02

N Falls, NY

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-01

Brooklyn, NY

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Company Response: Closed with explanation

Disputed: Yes Timely Response