The CBE Group, Inc

2016-07-12

AZ

Dealing with my lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are handled
Complaint: I received a called from The CBE GROUP INC in XXXX XXXX regarding a Financial Aid from XXXX XXXX. I did not know I had a balance because the Money was free for the classes I took. But the school said i was not in the other classes so that is why they were asking for the balance money. When I spoke to THE CBE GROUP INC, they said if i paid in full, they will Delete it from my Credit History. I paid off the account in full in XXXX XXXX. That is still showing on my credit history. I asking THE CBE GROUP INC and XXXX XXXX to please delete the negative from my credit history.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-07-12

MD

Communication tactics

Debt collection: Other (i.e. phone, health club, etc.)

Frequent or repeated calls
Complaint: The number continuously calls, at least XXXX to four times a day, sometimes more. I always answer and every time I do the person in the other line never speaks, they just hold the line. Only once has a person ever spoken and when they did they asked for my social security number and said I needed to give them my number in order to move on with the process of the phone call. They have called everyday multiple times a day for almost two weeks now.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-07-12

San Francisco, CA

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt was paid
Complaint: This company received the attached letter and check where it was explicitly expressed that they were only to cash the check if they agreed to delete the account from the credit report. CBE did cash my check and continues to report the account on my credit report still as an unpaid account.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-09

Portland, OR

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-09

Penn Yan, NY

False statements or representation

Debt collection: Other (i.e. phone, health club, etc.)

Attempted to collect wrong amount
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-07

Beaverton, OR

Communication tactics

Debt collection: Other (i.e. phone, health club, etc.)

Frequent or repeated calls
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-01

Scottsdale, AZ

Improper contact or sharing of info

Debt collection: Federal student loan

Contacted me after I asked not to
Complaint: I have previously submitted a complaint against CBE Group XX/XX/XXXX for contacting me after a cease and desist was requested. Please see [ Case number : XXXX ]. On XXXX XXXX XXXX at XXXX I received a call from CBE Group ( XXXX ) then again on XXXX XXXX XXXX at XXXX Mountain Standard Time. This is harassment and the company previously assured me I would not get any more calls. They are in violation of my rights as a consumer. Each violation carries a {$1000.00} fine plus damages. I have my phone records for proof.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-29

Lewisville, TX

Communication tactics

Debt collection: Other (i.e. phone, health club, etc.)

Frequent or repeated calls
Complaint: I currently owe a military debt to XXXX. I have already paid XXXX of that debt. I am currently having surgeries. I ca n't not pay at this moment. They call at least 5 times a day. I have decided to stop calling them back and cease all communication at this time as it is hurting my ability to work as well. They want an update at least once every few days on my situation. They are not my attorney or doctor and I do not need to tell them anything. When I would pick up their calls they would never identify themselves until after the notification of the debt. This is not only deceptive but illegal under law. They have also used different types of numbers. Just today alone I was called 6 times.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-24

CA

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Complaint: CBE has been trying to collect a debt that they have not been able to shows as a valid debt. The debt is from XXXX XXXX XXXX, and I have asked repeatedly for what the debt was for. CBE repeatedly has sent a old statement from XXXX with no detail explaining the charge. I was not living in the property where the charge occurred at the time of the charge, and I truly doubt the charge is valid. CBE has made XXXX previous attempts to collect this amount over the last 3 years has never been able to produce the details of the charge - the charges are considered invalid.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-22

Brooklyn, NY

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-19

Bakersfield, CA

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt was paid
Complaint: This debt was paid XXXX 2014 to XXXX, CBE group has contacted me twice in the last two years to collect a debit I owed XXXX and paid in full 2 years ago. I went thru my records to find the receipt and date of payment the first time CBE contacted me in XXXX 2014. Now I 've received another notice, but this time they 've added another name to my account, actually they 've added one persons first name with someone else 's last name. Nobodys name was on my XXXX account but mine, and this is a paid account. The second name has my deceased dads first name and my ex husband, of 19years, last name. What kind of scam are they trying?? Collecting on paid accounts and guessing with names being involved that Never was ...
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-17

Oakland, CA

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-16

Tarzana, CA

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Complaint: Hello. I received a collection notice. I put in writing ( within 30 days ) that i dispute the debt. I requested proof of debt. They did not respond to my letter. I never received proof of debt. Now this collection account is on my credit report.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-16

Farmville, VA

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-16

Wilson, NC

Improper contact or sharing of info

Debt collection: Other (i.e. phone, health club, etc.)

Talked to a third party about my debt
Complaint: I have never been contacted by this group. The only reason I knew of debt was when I applied for a mortgage in XXXX 2015, and it had impacted my interest rate. XXXX XXXX XXXX XXXX re : bill, and asked for an invoice/bill, which I did n't receive. Paid debt anyway in hopes it would n't continue to negatively impact my credit. It is still being reported by XXXX credit agency XXXX, and not XXXX. When revieing the record it is still noted as unpaid although there is a XXXX balance. I believe this should be removed due to the fact that I was never made aware by XXXX, nor CBE of the debt in any manner ; therefore I was never able to pay the bill in a timely manner.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-14

Mooresville, NC

Communication tactics

Debt collection: Other (i.e. phone, health club, etc.)

Frequent or repeated calls
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-09

Orlando, FL

Disclosure verification of debt

Debt collection: I do not know

Right to dispute notice not received
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-09

PA

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Complaint: This company calls me at least 4 times per day. They call me when I 'm working. They never leave a voicemail advising me who they are. They often call me from different phone numbers each day. They have called me from XXXX, XXXX, ect. They are calling my cell phone.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-08

Wheelersburg, OH

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-06

Alafaya, FL

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-06

Oaklevel, VA

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Complaint: I got a call from CBE Group about a XXXX debt I owe somewhere in XXXX and I live in Virginia. I have only been in the States since XXXX 2015 and this comcast account has been opened for well over 5 years according to the caller from CBE Group. Even after explaining that this is not mine and have other addresses listed on my credit report which I do n't recognize, CBE Group still went ahead and put this on my credit report. I have been denied several credit applications because of this.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-06

Flushing, NY

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-06

Herndon, VA

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt was paid
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-03

Newnan, GA

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt was paid
Complaint: CBE GROUP account number XXXX is reporting on my credit file this account was a XXXX balance when they reported. I paid the original creditor. I am asking that CBE provides me with the contract I have with them that allows the to again access to my credit report or the letter of assignment from the original creditor or where my account was bought by them. 2. I want a complete payment history. 3. and a copy of the notice that this account was in collections and where it was sent and what date.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-02

San Jose, CA

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt resulted from identity theft
Complaint: I have been a victim of Identity Theft since XXXX XXXX, XXXX. Someone stole my personal information such as my name, date of birth, social security number and work information to commit theft. The suspect opened many or numerous fraudulent accounts under my name without my consent. I contacted the XXXX Credit Bureaus such as XXXX, XXXX and XXXX to place a Fraud Alert and Security Freeze. I placed a Security Freeze in order to prevent the suspect from opening other fraudulent accounts. I also filed a XXXX XXXX police report on XXXX XXXX, XXXX in regards to Identity Theft. I contacted or filed a report through the FTC as well on XXXX XXXX. I contacted most or all the credit card companies and disputed the fraudulent charges against me. All the fraudulent charges were dropped in my favor while others were removed or deleted right after noticing a Fraud Alert on my credit report. On XXXX XXXX, I checked my updated credit score. The score went back up to XXXX points ( XXXX ) and XXXX points ( XXXX ). I was happy because I worked so hard in building an excellent score throughout my entire life. I NEVER owed anyone or any companies money because I paid ALL my bills on time. The suspect took away or stole my freedom, my dignity and my good reputation on XXXX XXXX, XXXX. I found out the suspect has been opening the fraudulent accounts dated XXXX XXXX and XXXX XXXX. I was informed by my credit card XXXX XXXX on XXXX XXXX, XXXX that the suspect was stealing my name to open fraudulent accounts without my consent. I thought everything was good or normal when my updated score was XXXX points and XXXX points on XXXX XXXX. However I was upset when I received another updated score on XXXX XXXX, XXXX through XXXX. My score went down to XXXX points. The reason was because CBE Group or XXXX filed a collection against me for the amount of {$840.00}. The account was opened on XXXX XXXX, XXXX. My question to CBE Group or XXXX is " How? '' How did this account was opened when I placed a Security Freeze and Fraud Alert on my report? Did XXXX or CBE Group contacted me as they were instructed on my credit report? I NEVER received a phone call. My contact phone numbers were on my report. I gave specific instructions such as " Do NOT allow further fraudulent accounts to be opened unless I was called or contacted due to a " Fraud Alert. '' XXXX or CBE Group failed to follow these simple instructions on my credit report. And now CBE Group or XXXX wanted to collect {$840.00} against me for something I have NO knowledge of the account. And how can the last XXXX digits of the account be " xxxx? '' I can not read minds or invisible numbers. XXXX and CBE Group should be punished and be jailed for NOT following simple instructions on my report. I tried calling CBE Group at XXXX on XXXX/XXXX/XXXX around XXXX hours, XXXX hours and XXXX hours. I was NOT able to connect with a representative for over 5 minutes wait. I contacted XXXX on XXXX/XXXX/XXXX at approximately XXXX hours. The agent told me he has NO knowledge of the fraudulent account. I told him that I have XXXX since XXXX and NEVER owed any money. My XXXX was paid on time since XXXX and there was NEVER an issue. I do NOT have any other XXXX account other than XXXX in XXXX XXXX. Identity Theft crime is going up. Many companies should take note by investigating the true identity of the person before allowing an account to be opened otherwise the victim will suffer emotional stress. I am suffering emotional stress since XXXX XXXX, XXXX. CBE Group and XXXX should be punished for causing me pain and grief for allowing the suspect to open an account without reading my report for " Fraud Alert. '' Shame on you guys.
Company Response: Closed with explanation

Disputed: No Timely Response