The CBE Group, Inc

2017-11-16

Meadows Dan, VA

Written notification about debt

Debt collection: Medical debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2017-11-16

Missouri City, TX

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Closed with explanation

Timely Response

2017-11-13

OH

Attempts to collect debt not owed

Debt collection: Medical debt

Debt was paid
Complaint: I received a letter from the CBE group today stating I owe {$460.00} for XXXX XXXX Account XXXX with a date of service XX/XX/XXXX. I am contacting a Lawyer tomorrow! I read through this notice and saw on XX/XX/XXXX XXXX XXXX is saying I still owe {$97.00} after {$3400.00} has been paid! I called them and told them I paid this account in full in XX/XX/XXXX by settling with the collection agency. They then REMOVED THE COLLECTION from MY CREDIT! WHY IN THE WORLD ARE THEY NOW TELLING me I owe {$97.00}. This is not all! They send me a notice, same day stating I owe {$370.00} for account XXXX. THIS COMPANY AND XXXX XXXX HAS YET TO PROVDE ME AN ITEMIZED LIST OF WHAT I AM BEING BILLED FOR WHICH IS A VIOLATION OF FDCPA! The have an auto dialer call me with an automated person speaking! I can never speak to anyone! They have time and time again ruin my credit! They place accounts in collections and then after months of fighting to prove them wrong, the accounts are removed. But my CREDIT is already impacted! I have a higher rate on my loans due to their erroneous credit reporting! This is still not all! XXXX also has account XXXX, this is for my Son. I have issued TWO CFPB complaints XXXX, XXXX where XXXX has FAILED TO ISSUE ME WITH AN Itemized list of the charges! Someone really needs to look into the charges for XXXX account XXXX and XXXX!!! There is medical billing fraud with these two accounts. There is also violation of FDCPA and TCPA as well as UDAAP. The department of Justice needs to investigate XXXX XXXX, XXXX XXXX and The CBE Group! I have spent countless hours asking for a list of all charges and disputing the amounts owed and no-one is doing one thing! All they do is call 20 times a day, they are rude and threating! My Husband gets harassing calls every day for account ending XXXX! Again along with ago XXXX, I HAVE PAID FOR THE ACCURATE AMOUNTS OWED! I am being charged for items that I DO NOT OWE!!!! This is being proven by their content lack of ability to provide me a line by line list OF ALL CHARGE! It is really said I am being abused like this! I have XXXX XXXX who NEVER answered my request! They sold the account to XXXX who then sold the accounts to The CBE group! I think they look for Women to take advantage of! I really do!!!! They threaten my Credit when I ask for the itemized list! Again FCDPA violation!
Company Response: Closed with explanation

Timely Response

2017-11-09

Lewiston, NY

Written notification about debt

Debt collection: I do not know

Didn't receive enough information to verify debt
Complaint: This company has reported the alleged collection to all 3 credit reporting agencies without notifying me of the alleged debt. No phone calls, letters etc. I have sent a debt validation letter with zero response yet they are still reporting to the credit reporting agencies.
Company Response: Closed with explanation

Timely Response

2017-11-09

Houma, LA

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Closed with explanation

Timely Response

2017-11-05

Charlotte, NC

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Closed with explanation

Timely Response

2017-11-03

Fernley, NV

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Company Response: Closed with explanation

Timely Response

2017-11-02

Jeffersontown, KY

Communication tactics

Debt collection: I do not know

Called before 8am or after 9pm
Company Response: Closed with explanation

Timely Response

2017-10-30

Cheat Lake, WV

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2017-10-29

North Hollywood, CA

Took or threatened to take negative or legal action

Debt collection: Other debt

Threatened or suggested your credit would be damaged
Complaint: This collection agency called me several times about an unpaid bill from a utility. I informed them each time that my real estate agent had ordered stoppage of service and a final bill that I had paid, but that my request had been ignored. Previously, I had dealt with the utility on the same subject. They called me a liar. All other services had been turned off because we had moved everything out of the home. Again, my real estate agent called them to shut off power and gas. As I had moved out of the home, I was unaware that they had ignored the request. The text of an email from the real estate agent is below: Begin forwarded message: From: XXXX XXXX Subject: XXXX XXXX XXXX XXXX XXXX Date: XX/XX/XXXX at XXXX XXXX PDT To: "XXXX (XXXX)" Good Afternoon XXXX XXXX! We just wanted to let you know that the utilities for your property will be taken out of our name as of tomorrow, XX/XX/XXXX. We will be forwarding the bills to you once we receive them. Thank you very much! XXXX XXXX XXXX XXXX XXXX
Company Response: Closed with explanation

Timely Response

2017-10-26

Queens, NY

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: In XX/XX/XXXX, the XXXX ( XXXX XXXX XXXX ) cable, internet, phone services were cancelled and the account was closed after years of being a loyal customer. This service was at my mother 's home, under my name since I lived there 3 years ago. XXXX account # : XXXX. The reason the services were cancelled was because of an exorbitant change in services and the bill price by an unauthorized upgrade made by a XXXX Sales phone agent. The triple service upgrade was made at my mother 's apartment instead of another location. Overall, the regular bill paid doubled from about {$65.00} per month to over {$120.00} a month and the phone service and upgrades were not utilized. My mother who is senior and only has basic cable and basic internet was upgrades without her knowledge to a promotional triple service package with a phone line she or I never accepted or knew the number to. During this upgrade, the technician took the old equipment and did not properly note this in inventory of his seizing the digital adapter that went missing after. Once the account was closed officially it seems on XX/XX/XXXX, the balance jumped from around {$550.00} down to {$230.00} or so after adjustments and much back and forth with the billing department over the next months. I was told that equipment ( a digital adapter for basic cable channel tuning ) was not returned and that was the reason for the charge. I then received a collections bill from the CBE Group on XX/XX/XXXX indicating the cable bill debt was sent to them to collect under CS-Number : XXXX. I objected to this collections debt and mailed a dispute on XX/XX/XXXX to the CBE Group. I immediately called XXXX again and spoke to a supervisor who then had the issue researched via XXXX program. I was then told shortly after that the equipment research ticket was done and the charges were removed leaving a {$0.00} clean balance after the proratings and incorrect package change chargers. The agent confirmed to me that XXXX would formally reach out to CBE Group to let them know to close the collection and remove my name from their list by mail. In the meantime, I called CBE and informed them that this letter would be arriving and to ensure my credit nor name would be reported. I was told nothing was received or could be done yet. Finally, I received a response from CBE on XX/XX/XXXX indicating the debt was valid along with copies of the last 5 billing cycles from XX/XX/XXXX to XX/XX/XXXX. I called XXXX immediately after and was told mixed answers by various agents. I set up a call back with a supervisor which I never received. At this point, I am being told that the remaining flat {$80.00} balance and collections amount is somehow a valid amount stretching back from the previous months. It is not clear where this balance or flat cent amount comes from especially after being confirmed by an agent that it was in error and brought to {$0.00}. This is notated on the XXXX account memos as I was told. I was not able to confirm if my credit has been affected yet by this invalid and quickly rushed off debt. The amounts kept changing every month after the XX/XX/XXXX closure and after being told the balance was adjusted to {$0.00}, to then hear that I am in collections, is beyond a scam or extortioning manner to collect a balance by ruining a consumer 's credit.
Company Response: Closed with explanation

Timely Response

2017-10-25

Cleveland, OH

Communication tactics

Debt collection: Other debt

Frequent or repeated calls
Company Response: Closed with explanation

Timely Response

2017-10-24

Ft Myers, FL

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Complaint: XXXX called my cell first words were this is recorded then asked for XXXX and i know this is improper no person other than myself on my phone and i own nothing gotten theses calls before called number back owned by CBE GROUP at cbegroup.com and looks like credit collector on fishing call they need to be put out of business
Company Response: Closed with explanation

Timely Response

2017-10-23

Jacksonville, FL

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Company Response: Closed with explanation

Timely Response

2017-10-20

Bluff Estates, SC

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2017-10-20

Bunker Hill Village, TX

Attempts to collect debt not owed

Debt collection: Other debt

Debt was result of identity theft
Company Response: Closed with explanation

Timely Response

2017-10-19

Louisville, KY

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Complaint: Hello. We were unaware that there was a debt with Cbe group as we never received a bill. Now it has shown up on the report. We have since made a payment on the account to avoid collections, but I am not even sure we really owe this bill as we cancelled services with them last year.
Company Response: Closed with explanation

Timely Response

2017-10-18

Detroit, MI

Communication tactics

Debt collection: Other debt

Frequent or repeated calls
Complaint: I used to have a XXXX account, and I left XXXX because my bills were always over XXXX a month just for XXXX phone lines. XXXX XXXX, XXXX I went o XXXX and signed up with XXXX. I understood I had a balance due with XXXX and I tried many time to make arrangements with XXXX to continue t pay XXXX a month until this bill is paid off because as of now that is all I could afford. XXXX itself kept not corporating with me, and on XXXX XXXX, I started receiving calls from a XXXX person saying they are a partner with XXXX and want to collect a debt, I explained my situation to them explaining I am not working right now I am recoving from a XXXX and I can XXXX between XXXX and XXXX a moth. they said if I want to return to XXXX I had to pa XXXX a month, I explained to them again, I can not XXXX this so I will not be returning to XXXX. the person I spoke with was XXXX who said she can set up arrangements and on XXXX XXXX, I paid XXXX to the XXXX PARTNERS OF XXXX. today, XXXX, I received a call from a gentleman from XXXX stating I had to make payments of XXXX. I said I had arrangements set up for the XXXX of every month to pa XXXX or XXXX he said well those are no longer good arrangements and I am only going to accept XXXX or more with new arrangements. that is against the law and I am not going to keep being harassed every day 5 times a day by this company. if I continue to stay under stress the next XXXX will kill me my doctor said. and it is very easy now for me to have another XXXX since I just had XXXX. I thought it was against the law for a company to do this to a consumer. I thought as long as a consumer makes payments a company can not do anything to them or put nasty negative things on their credit report. I want this matter handled immediately.
Company Response: Closed with explanation

Timely Response

2017-10-17

Everett, WA

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Complaint: Hello CFPB, Thank you in advance for reading my complaint, today XXXXXXXXXXXX I was contacted by a company called XXXX XXXX XXXX in XXXX, Iowa. They asked for my name and address and GAVE ME INFORMATION ABOUT THE DEBT ALBEIT did n't disclose they were a debt collections company. Under the FDCPA any debt collector needs to announce " there attempting to collect a debt '' When I let them know the person they were trying to contact was not myself they accused me of lying to them. They are trying to attach a bill that does n't belong to me to my credit report and will not listen. I told them to resolve this matter today or I would file a complaint to consumer protection for harassment. I learned they are a XXXX third party debt collector and do n't have to follow the law. This statement is true fact to the best of my ability. Thanks again, I look forward to hearing from you
Company Response: Closed with explanation

Timely Response

2017-10-17

CO

Communication tactics

Debt collection: Medical debt

Frequent or repeated calls
Complaint: After having XXXX in XXXX XXXX, I received numerous medical bills. I paid all the bills I knew about. Sometime between XXXX and XXXX XXXX I received numerous phone calls each day from the same number. The caller would never leave a voicemail for me to determine the purpose. When I answered the call, the caller stated they were from an institution I had not heard of and that I owed money. They would not discuss the debt with me until I confirmed personal information. I requested their company name and phone number so I could confirm who they were and that it was not a scam prior to providing my personal information. They were not cooperative. I did not hear any more about this debt until my credit was pulled for a new home purchase in XXXX XXXX. This was a stagnant account for a year and a half. I was not contacted in any way during this time. Now, after a year and a half, the debt was sent to collections and last week I was finally told this was a legitimate debt and not a clerical error. I want to pay this bill but have not had cooperation with getting the claim off of my credit history once paid due to the communication being poor about the debt initially.
Company Response: Closed with explanation

Timely Response

2017-10-12

Stamford, CT

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Closed with explanation

Timely Response

2017-10-12

Hi Nella, NJ

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Closed with explanation

Timely Response

2017-10-12

Lakeland, FL

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Company Response: Closed with explanation

Timely Response

2017-10-11

Phoenix, AZ

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Closed with explanation

Timely Response

2017-10-11

TX

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Complaint: CBE collection is reporting an amount of {$200.00} for XXXX XXXX XXXX which is now XXXX. This is false! I paid the {$200.00} to XXXX XXXX last year in XXXX or XXXX to restore my services of which I have cable services with to date. I spoke with XXXX XXXX at XXXX if payment and requested they remove debt the representative called their collections department and assured me it will be taken care of. I called a representative yesterday and explain this and request they take care of ASAP he advised me to call I requested XXXX XXXX call and confirm debt is paid because they are the XXXX that can verify that. Rep stated they will contract CBE and follow up with me. Im not confident this will happen because I was assured it would be taken care of last year.
Company Response: Closed with explanation

Timely Response