TD BANK US HOLDING COMPANY
Consumer Complaints
There are over 10902 complaints on file for TD BANK US HOLDING COMPANY. Dated between 2019-12-04 and 2011-12-01.
Complaints Page 54
2019-03-31
Gloucester City, NJ
Charged fees or interest you didn't expect
Payday loan, title loan, or personal loan: Personal line of credit
Complaint: On XXXX I wrote to you and my complaint number was XXXX in reference to a line of credit I have with TD bank. You reached out to them and they informed you they were going to work with me by reviewing my tax returns to either reconsider the loan or convert my line of credit to a lower interest rate using a property of mine that is free and clear as collateral. They ( via conference call XXXX XXXX and XXXX XXXX from TD bank the vice president XXXX and XXXX the Manager ) reached out to me on XXXX offering these options and requested my signature to pull my credit and 2 years tax returns. I gave them both XXXX due to the holiday weekend.
Through a series of emails and phone conversations over a few months, always initiated by me and I have track of them all, they have informed me that the bank did in fact make a mistake that there was no problem with my credit report and in fact the original concern of a XXXX charge off was handled and was not charged off, XXXX removed it from my credit report as it was an error. My credit score was never in question that it was XXXX when the line of credit was opened and has since gone to a XXXX with no deviation in the time frames.
With that being said they never carried out the options they told me they would as per their response to you in my initial complaint. They told me they could not for whatever the internal reasons were re instate the initial line of credit but would then use my property for collateral. They have not done this. I have no idea what they are doing cause every time I call them or email them there is a delay and I believe they are lying to me. The proof is attached cause they have asked me to sign documents sent to me that is stating my loan is XXXX when it is a line of credit for XXXX. They didn't send this to me until XXXX told me I had to have it signed by XXXX. This banking institution cant possibly be following any guidelines and are totally frustrating me as a consumer.They are even charging me over a {$100.00} a month late fees during this process when I am in fact paying on my account. These fees are incorrect. I feel someone should never have to go through this process. If you notice since my last complaint it has taken them 4 months to send something to me of which I thought was relating to my collateral property and that process and it is the original loan I wrote to you about but now at an even higher rate. I please need someone to work with me along with this bank cause nothing is being resolved and I am still paying my monthly interest installment being patient during this whole process.
Company Response: Closed with non-monetary relief
2019-03-30
Berkeley, NJ
False statements or representation
Debt collection: Credit card debt
Attempted to collect wrong amount
Company Response: Closed with explanation
2019-03-30
Bronx, NY
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2019-03-30
Key Biscayne, FL
Opening an account
Checking or savings account: Checking account
Account opened as a result of fraud
Company Response: Closed with explanation
2019-03-29
Three Bridges, NJ
Managing an account
Checking or savings account: Other banking product or service
Problem using a debit or ATM card
Company Response: Closed with explanation
2019-03-29
Silver Spring, MD
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2019-03-29
Marysville, WA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2019-03-29
Denville, NJ
Getting a line of credit
Payday loan, title loan, or personal loan: Personal line of credit
Company Response: Closed with explanation
2019-03-29
Dulles, VA
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Closed with monetary relief
2019-03-29
Niantic, CT
Managing an account
Checking or savings account: Checking account
Banking errors
Complaint: My checking account with TD Bank has been closed and I need statements from the entire period it was open until closing, It was opened in XXXX of XXXX, closed sometime in XXXX or XXXX. These statements are needed for legal purposes. A request was made prior, nothing received.
Company Response: Closed with explanation
2019-03-29
Gloucester City, NJ
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I was charged {$500.00} by someone using a XXXX account my bank never notified me I dont know this person, I filed a dispute before the funds left my account in hopes to stop the bank from paying the money out to a charge I never authorized. The bank has been taking days to refund me my money but has charged me {$70.00} in over draft fees I feel like Im being robbed again first by the thieves who stole my money and second by the bank who is charging me fees still and I call each day and still no one in the fraud or disputes department has viewed my claim.
Company Response: Closed with monetary relief
2019-03-29
Silver Spring, MD
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was result of identity theft
Company Response: Closed with explanation
2019-03-28
Closing an account
Checking or savings account: Checking account
Can't close your account
Company Response: Closed with explanation
2019-03-28
Visalia, CA
Closing your account
Credit card or prepaid card: Store credit card
Company closed your account
Company Response: Closed with non-monetary relief
2019-03-28
Ridley Park, PA
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Closed with explanation
2019-03-28
Managing an account
Checking or savings account: Checking account
Banking errors
Company Response: Closed with explanation
2019-03-28
Bakersfield, CA
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Unable to receive car title or other problem after the loan is paid off
Complaint: We bought a XXXX XXXX XXXX XXXX from a dealership here in XXXX CA. They used TD Auto for the financing. The SUV was in an accident on XX/XX/XXXX and was deemed to be totaled by our auto Insurance. They XXXX XXXX sent TD Auto a check for $ XXXX. Prior to that, TD Auto went in the dealer reserve funds and took out {$2300.00}. We did not know this until way after the fact with dozens of calls to TD Auto since the accident! My wife called XXXX to cancel the extended warranty or service contract. That refund was sent to TD Auto Finance on XX/XX/XXXX and deposited by them on XX/XX/XXXX. Again dozens of phone calls later TD has maintained they have not received the check. My wife asked for and received proof of the checks from XXXX. TD could not do this on their own. My wife also had to call XXXX to file the GAP claim, because XXXX from TD did not do it as he said he would. When the GAP claim was filed, it was approved very quickly, because my wife did all the leg work for TD. She sent in all required Documents to XXXX. That check was sent out on XX/XX/XXXX and deposited by TD on XXXX XXXX Again, TD has repeatedly maintained they did not receive this check as well. Ally provided me with a copy of the canceled check. She sent it in to TD Auto. She has left repeated messages for the mgr of the Insurance resolution Dept, to which he does not return calls at all.His name is XXXX XXXX. She reached him today by fluke and she asked hi m what is going on? He gives her all kinds of stories and the runaround. She asked for his legal dept, he said they do not deal with the public. My wife asked him, '' so how would our attorney get in touch with them ''? he says oh fax in whatever to your file. Like how she faxed in the proof of the canceled checks to them since XX/XX/XXXX and XXXX and he said he was now seeing them! The biggest issue is an outstanding loan balance, with interest added daily in on my credit and I have been denied three time thus far for an auto loan, to get a replacement vehicle which we need.Each one citing high acct balances. Beside my home, I have three credit cards. I make good money and pay my bills on time. But this runaround is causing me a lot of stress and unnecessary headaches! MY wife is very ill and daily she wakes up at XXXX XXXX our time to reach these people, otherwise it is up to two hours holding to get someone. When she does get through, most are ridiculously rude! They claim they give legendary customer service? They need to change that to we give rude and unprofessional service! We get your payments and don't apply it to your accts. The last thing Mr XXXX said to my wife today is the funds had to be misapplied! One check maybe but what are the odds of two checks being misapplied and what is taking so long to find it and apply it to the right account? Something, just isn't right here.MY WIFE WAS THE ONE IN THE ACCIDENT. I AM ON THE ROAD FOR WORK. SHE IS THE ONE WHO HAS BEEN HANDLING EVERYTHING, SO SHE IS THE ONE YOU WILL SPEAK TO IF NEED BE. HER NAME IS XXXX XXXX. THANK YOU
Company Response: Closed with non-monetary relief
2019-03-28
Staten Island, NY
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with monetary relief
2019-03-28
Managing an account
Checking or savings account: Savings account
Cashing a check
Company Response: Closed with explanation
2019-03-27
Halyoke, MA
Problem with the payoff process at the end of the loan
Payday loan, title loan, or personal loan: Personal line of credit
Company Response: Closed with monetary relief
2019-03-27
Brookside, NJ
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2019-03-27
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with monetary relief
2019-03-27
Syringa, VA
Managing an account
Checking or savings account: Checking account
Problem accessing account
Complaint: My wallet was stolen. I called to close my card and check on activity. I wanted XXXX funds or anything transactional. I only wanted to verify my card was not used, and terminate my card. They stated, my voice was not authenticated. They had no other options to authenticate me. I have all my personal information. They would not assist me. I solely attempting to protect my account and card from fraud use. They would not help or assist. Terrible service.
Company Response: Closed with explanation
2019-03-27
Pinellas Park, FL
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Complaint: I have notified TD BANK, online banking department about a Marketing issue TD Bank and I have collobrated on errors. However, the issue according to TD Bank is " I did '' meet TD BANK marketing qualifications for opening a new Premier Checking Account.
Detailed Summary : [ TD Bank correspondents acknowledges TD Bank has failed to met financial liability of 300.00 usd within the scheduled time frame of 95 to 125 days according to Premier Checking account ending in XXXX under account holder XXXX XXXX XXXX. ] This document officially introduces an correspondence effort in which expresses TD BANK has breach its online Marketing promotion banking agreement and Federal Banking Statute of the United States 25 U. S. CODE 3316 stats ( a ) when an individual enters an agreement for obligated in return for financial assistance in which in this case is financial credits. Also, ( b ) requires a repayment of financial assistance provided, pro-rated for the amount of time obligated to obtain after customers agreement accomplished.
Company Response: Closed with monetary relief
2019-03-27
Lewisville, TX
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: On XX/XX/2019 I went to look at new vehicles at XXXX XXXX in XXXX, TX. I gave the salesman my ID in order to drive a vehicle, but ended up not driving the vehicle after I realized he gave me false information over the phone. About 4 hours after I left the dealership I started getting notifications from credit bureaus that someone ran my credit at the dealership. I never filled out any paper work, never signed anything. In fact, I expressed my displeasure regarding the false information and told them I had no desire to purchase a vehicle from them. So, they ran my credit based on my Drivers License information. I know this because they used the address that was on the DL and it wasn't my current address. They ran it through XXXX XXXX, XXXX XXXX XXXX, TD Auto Financial. I just built a new house and didn't update it yet. I contacted the dealership the next day and they claimed to have mixed up my information with someone else and said they'd submit all the paper work to correct the issue. I've got 10 or so emails from the 'Sales Director ' ( XXXX XXXX ( XXXX ) XXXX ) stating he was taking care of it and he'd follow up. He hasn't followed up any and nothing has been done. I tried submitting disputes to the credit bureau 's, to no avail. This company is extremely dishonest and down right shady! They ran my credit to see if they could make me a good deal on a car, thinking that I'd buy one. Never do business with this company.
Company Response: Closed with explanation