TD BANK US HOLDING COMPANY
Consumer Complaints
There are over 10902 complaints on file for TD BANK US HOLDING COMPANY. Dated between 2019-12-04 and 2011-12-01.
Complaints Page 52
2019-04-11
North Hollywood, CA
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was result of identity theft
Complaint: I have contacted this company through the credit bureaus multiple times to have this invalid account removed from my credit report. They are refusing to remove it NOR have they provided me with validation bearing my signature, DESPITE being contacted FOUR times between XX/XX/XXXX and XX/XX/XXXX. It needs to be removed immediately because its affecting my credit report in a negative manner.
Company Response: Closed with non-monetary relief
2019-04-11
Jacksonville, FL
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: I ordered a dress using my TD Bank Debit Card from company online company @ XXXX from their website XXXX on XX/XX/XXXX and paid XXXX. Throughout the course of the next 3 months the company gave numerous excuses via email as to why delivery of my dress was delayed ( I have all emails printed ).
Finally I asked to cancel my order and for the money to be refunded to the card I used when the order was placed. I never received a refund. When I emailed the company again to ask about my refund I had been blocked.
On XX/XX/XXXX after being unable to email the company I filed a dispute with through TD Bank.
On XX/XX/XXXX I sent all necessary information including the emails where the merchant acknowledges they never sent my dress and promised me a refund for my unfulfilled order. I was given a provisional credit and told a thorough investigation would ensue.
Three months later on XX/XX/XXXX TD Bank denied my dispute and reversed the provisional credit causing overdraft fees. I called that weekend as was told a new claim for the same dispute would be opened and to to call back on Monday to find out why initial claim was closed. I resent supporting documents on this day.
On XX/XX/XXXX, at approximately XXXX XXXX I called TD Bank to ask why my dispute was closed. I was transferred to a supervisor named " XXXX '' who first told me my dispute was closed due to not receiving supporting documents. Supervisor XXXX later changed the reason the dispute was closed to because the original transaction date of the charge took place more than 60 days ago. Supervisor XXXX was curt and short with inconsistent explanations. Supervisor XXXX stated she can not reverse the provisional credit and refused to waive the overdraft fees caused as a result. I told supervisor XXXX I felt this was unfair and that TD Bank is being negligent by refusing to investigate this matter and adding further hardships by charging me fees.
On XX/XX/XXXX, I entered a TD Bank branch location XXXX XXXX XXXX XXXX, XXXX, FL XXXX and spoke with a branch manager who agreed to waive the over draft fees. The branch manger was unable to provide a provisional credit or provide any insight on the ongoing dispute.
Company Response: Closed with monetary relief
2019-04-11
Hollywood, FL
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: On XX/XX/XXXX I went to TD Bank to withdrawal a large sum of money. I brought with me all the pertinent documents for which was used to open said account. I was unable to withdrawal funds due to an expired driver 's license. My concern is that the bank was able to take my large amount of money in XX/XX/XXXX.My expired license was not an issue. When going to the Department of Motor Vehicle, I was told my license had expired XX/XX/XXXX. This means my bank account with TD Bank was opened without a valid license. My concern is without having a valid driver 's license upon opening, would this make my account invalid?
It is very difficult for me to get to the bank because of my XXXX. I am moving to Maryland from Florida to be closer to family. I have a lot of expenses coming up in order to make this move happen.
Company Response: Closed with explanation
2019-04-11
Sarasota, FL
Getting a line of credit
Payday loan, title loan, or personal loan: Personal line of credit
Complaint: I qualify for a unsecured personal line of credit and because of insufficient credit history they said that they denied me. I have 11 years of credit history and a qualifying credit score. I determined based off of the systems algorithm that they use that I was denied based off of race. Im a business owner and I make sufficient profits enough to pay back the line of credit monthly. I just wanted to establish more credit. I feel that this is unfair.
Company Response: Closed with explanation
2019-04-11
Glenarden, MD
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2019-04-11
Cherry Brook, MA
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
You never received your bill or did not know a payment was due
Complaint: Good Evening Manager/Executive office ; I dont recall this account ever being late. You are reporting inaccurate information that is ruining my credit and I ask that you remove this inaccurate information immediately from my credit report. I was shocked when I reviewed my credit report and found late payment on the dates below : XX/XX/2018, 30-days late? - how?
I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.
Company Response: Closed with explanation
2019-04-10
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with non-monetary relief
2019-04-10
Cooper City, FL
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Closed with explanation
2019-04-10
Los Angeles, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2019-04-10
Columbus, OH
Closing an account
Checking or savings account: Other banking product or service
Company closed your account
Company Response: Closed with monetary relief
2019-04-10
Bergenline, NJ
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2019-04-10
WA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: In XX/XX/XXXX, I notified Nordstrom/TD Bank that I am a victim of identity theft and my personal information was used to open an a fraudulent account. I requested that the fraudulent account be closed immediately and remove any charges on the unauthorized account. I also asked them to send me a written confirmation that I am not responsible for the charges on this account and take appropriate steps to remove information about this account from my credit files.
I sent Nordstrom Bank a copy of my FTC Identity Theft Report, personal statement, police report, Proof of identity and Notice to Furnishers of Information.
I still have not received a response from the company so I sent a follow up letter on XX/XX/XXXX via certified mail.
Company Response: Closed with explanation
2019-04-10
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: I sent my money {$15000.00} to my sister 's account at XXXX XXXX XXXX from my account at TD bank ( branch Number:XXXX ) on XXXX XXXX 2019, but still now she hasn't gotten them yet. According to XXXX XXXX XXXX, they don't even get a data for sending.
Company Response: Closed with explanation
2019-04-09
Flushing, NY
Problem with a purchase or transfer
Credit card or prepaid card: Gift card
Charged for a purchase or transfer you did not make with the card
Company Response: Closed with monetary relief
2019-04-09
Penn Hills, PA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Closed with explanation
2019-04-09
Flushing, NY
Problem caused by your funds being low
Checking or savings account: Savings account
Non-sufficient funds and associated fees
Company Response: Closed with monetary relief
2019-04-09
Lexington, MA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with non-monetary relief
2019-04-08
Miami, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: SOMEONE ORDERED A NEW TD BANK CREDIT CARD AND TRIED TO SEND It TO ANY OTHER ADDRESS THAT WAS NOT MINE. ONCE THE CARD WAS CANCELLED I WASNT ABLE TO SEE It ON MY ONLINE PROFILE ANYMORE TO MAKE SIMPLE TRANSFER PAYMENTS AND I WSNT NOTIFIED. I HAVE HAD THE CARD OPEN SINCE XX/XX/2016 AND NEVER MISSED A PAYMENT. I HAD TO GO INTO THE TD BANK BRANCH TO VERIFY MY ID AND THEY ORDERED ANOTHER REPLACEMENT CARD AND CHANGED/VERIFIED MY INFORMATION. I DIDNT HAVE A CARD AND WASNT ABLE TO USE FOR 2 MONTHS. I PULLED MY CREDIT TODAY AND ITS SHOWING UP AS A LATE PAYMENT BUT I HAD ALREADY MADE A PAYMENT AT THE BRANCH OFFICE AND THEY TOLD ME It WOULDNT SHOW UP AS LATE BECAUSE THEY DIDNT HAVE THE RIGHT ADDRESS ON FILE TO SEND THE BILLING AND THE OTHER CARD WAS ISSUED OUT OF FRAUD. ALSO BECAUSE OF ALL THE WRONG INFORMATION AND CONFUSION.
Company Response: Closed with non-monetary relief
2019-04-08
VA
Charged fees or interest you didn't expect
Payday loan, title loan, or personal loan: Installment loan
Complaint: None of your categories fit my issue. But I financed a loan for a XXXX bike in XX/XX/XXXX and paid it off in summer XXXX. The bike broke and in XX/XX/XXXX XXXX sent a {$2000.00} credit back to TD Bank. Ive been calling TD for 3 months and they wont give me information about payment of the credit they owe me.
Company Response: Closed with monetary relief
2019-04-08
Foothill Ranch, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I was on auto pay for the full balance on my Nordstrom account as the card was only used sporadically. I then began using the card and switched to the minimum payment for the XX/XX/2019 payment. However, they attempted to take out the full payment against my request. The payment account was linked to a checking account that was no longer my primary account and therefore came back insufficient funds. I went on their website again and changed to the minimum payment and paid a {$200.00} payment. Subsequently, I went on their website and it showed no back due payments. In XX/XX/XXXX, they again tried to take out the full payment against my settings and request. I once again logged into their website changed it to the minimum payment and made another {$200.00} payment. I then had to log in again and make the change to the minimum payment for a third time. It's bad enough that they kept trying to take out the incorrect amount against my stated requests. However, it turns out that they failed to process the {$200.00} payment in XX/XX/XXXX and are reporting me 30 days late. They did not call, mail, or email me on a payment issue and their website showed that I was on time in XX/XX/XXXX. I notified Nordstrom and they are refusing to correct the situation and report the proper information to the credit bureaus.
Company Response: Closed with explanation
2019-04-07
Bronx, NY
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Closed with monetary relief
2019-04-06
Somers Point, NJ
Managing an account
Checking or savings account: Other banking product or service
Problem accessing account
Complaint: I have made complaints regarding this issue several times yet TD Bank fixes it and than changes my address on its own. I am starting to get very annoyed with the level of incompetence of TD Bank. I don't understand why they keep changing my mailing address without my authorization. I write a lot of checks and online banking checks and TD Bank continues to change my Po Box info to my home address.
I am getting extremely frustrated with this at this point. I don't want people knowing where I live. I don't understand why this bank keeps changing my mailing address.
This is a huge invasion of privacy issue. They keep fixing it and than a month or 2 later change my address in the system on its own. I deal with tenants and other businesses and I have a business address for a reason.
If anything were to happen because of XXXX XXXX continued negligence, I will hold them responsible.
For the last time, stop changing my address without my authorization.
A TD Bank employee stole XXXX dollars from my account last year and she was arrested and charged for doing so.
TD Bank must protect my privacy and stop changing my XXXX address for no XXXX reason. After the bank employee stole my personal info TD Bank has done nothing to protect my privacy.
Company Response: Closed with non-monetary relief
2019-04-05
Ft Lauderdale, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information is missing that should be on the report
Company Response: Closed with explanation
2019-04-05
Deer Park, WA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Old information reappears or never goes away
Company Response: Closed with explanation
2019-04-05
Chicago, IL
Getting a loan or lease
Vehicle loan or lease: Loan
High-pressure sales tactics
Complaint: On Wednesday XX/XX/2017 I went to test drive a vehicle at XXXX XXXX in XXXX, IL. Upon checking my XXXX today I noticed XXXX hard inquiries for the date listed above. However, I never personally applied for credit with these creditors listed : Td Auto Fina, XXXX XXXX I, XXXX XXXX, XXXX XXXX, and XXXX XXXX.
Company Response: Closed with explanation