TD BANK US HOLDING COMPANY
Consumer Complaints
There are over 10902 complaints on file for TD BANK US HOLDING COMPANY. Dated between 2019-12-04 and 2011-12-01.
Complaints Page 286
2015-09-12
NJ
Late fee
Credit card:
Complaint: I made a purchase of {$33.00} on XXXX/XXXX/2015 at Target Stores.I did not know that I signed up online statement only. Usually. I do mailing statement for all my credit cards. This is a better way for me to follow up the payments. For this Target bill, I simply forgot to pay even though I got an email from the store because I get a lot of emails from all the department stores. I thought all of them are for advertising, therefore I ignored them.
I know I have to pay some fees and interest, but I do not agree that I have to pay {$95.00} late fees for {$33.00} purchase even though it was XXXX days late. The late fees are almost three times of the purchase. This is definitely not fair to penalize me with a huge fee.
Company Response: Closed with monetary relief
2015-09-11
Manhattan, NY
Deposits and withdrawals
Bank account or service: Other bank product/service
Company Response: Closed with explanation
2015-09-11
Lewisville, TX
Other
Credit card:
Complaint: I looked at my credit report in XXXX. I had a Target charge off for {$860.00}. XXXX also had an account for this listed on my credit report. I had a Target card several years ago but it was a very small limit and nowhere near XXXX. I call Target at XXXX and told the rep what was going on and they told me to contact XXXX. I then contacted XXXX. They had no information on the account and could n't tell me anything about it. From this they removed their entry on my credit report. Since I could n't get any information from XXXX I called Target back at the same number. When I would call the rep would tell me they needed to transfer me to another department. They would transfer me to a line that nobody would ever answer. This was done 5 times and each time I stayed on hold over XXXX minutes and each time I called back I was told I was being transferred to another line and would n't have to wait. Finally I called and a lady gave me a different number to call. It was XXXX. I then called this number and they told me they could n't help me because they could n't find any information so they gave me a different number. This number was XXXX. When I called this number they said they could n't help because they had no information and to call XXXX. I told them XXXX did n't have any information either and removed their entry from my report because of it. After over XXXX calls to Target I was told me to mail them a letter. I forgot to mention this but I had previously disputed this account XXXX. All XXXX said that Target confirmed the debt. I then mailed a letter to Target on XXXX XXXX that they received on XXXX XXXX. This letter informed them of everything that had happened and asked them to investigate the amount owed and it 's validity. I have yet to receive anything from Target. Per the FCRA XXXX Target had 30 days to investigate and respond to this but they have not. I 've given them over XXXX days between phone calls and certified mail. I would like this account removed from my credit reports or I will file suit.
Company Response: Closed with explanation
2015-09-11
Rosenhayn, NJ
Using a debit or ATM card
Bank account or service: Checking account
Complaint: I have a checking account with t d bank, put the money at the atm XXXX took the money posted on my pending checking account and then in my checking account. gave me the white slip and did not give me the money back. there was an error message but the atm still kept my money. I put the money in the t d bank in XXXX, nj and went there in person today and told them and called the XXXX number too. I still do not see my money back. I feel as though the bank stole my money. there should be no issue as to the money because it was put in my account posted and used for my rent. they took it without a word to me. I need it back into my account as I have bills to pay
Company Response: Closed with monetary relief
2015-09-10
Casselberry, FL
Problems caused by my funds being low
Bank account or service: Checking account
Company Response: Closed with monetary relief
2015-09-10
Fort Pierce, FL
Deposits and withdrawals
Bank account or service: Checking account
Company Response: Closed with non-monetary relief
2015-09-10
Lakewood, NJ
Account opening, closing, or management
Bank account or service: Other bank product/service
Company Response: Closed with non-monetary relief
2015-09-10
Santa Ysabel, CA
Identity theft / Fraud / Embezzlement
Credit card:
Complaint: This relates to Target Credit. As stated above our house burned and I do not havve my records but, Target should because we dealt with only XXXX man. The issue was over XXXX fraudulent charged to our Target Card.and was resolved with the removal of the XXXX and we paid account as agreed. The XXXX Credit report shows the matter under " Adverse Accounts '' but I can not understand what was reported but, the settlement was not. Then XXXX reported that a company called " XXXX XXXX was reporting a collection matter with XXXX Target XXXX with an amount of {$3000.00} but, we have never talked or had any communication with this company. The {$3000.00} was the fraud amount that Target said was charged off. There is no address or phone for this company. I think Target should do what they ageed to to and remove this from my Credit Report. It is unfortunate that the fire and burning of our house on XX/XX/2015 took all my records. I am complaining about the difference of the XXXX reports and the information contained in the reports.
Company Response: Closed with explanation
2015-09-10
Brooklyn, NY
Using a debit or ATM card
Bank account or service: Checking account
Company Response: Closed with non-monetary relief
2015-09-09
Riverview, MI
Problems when you are unable to pay
Consumer Loan: Vehicle lease
Company Response: Closed with non-monetary relief
2015-09-09
DE
Deposits and withdrawals
Bank account or service: Checking account
Complaint: On XXXX/XXXX/15 XXXX fraudulent charges occurred on my checking account in the amounts of {$66.00}, {$70.00}, and {$72.00}. A total of {$210.00}. On XXXX/XXXX/15 I noticed the fraudlent charges and reported the matter to TD bank customer services. I explained that I had never lost or misplaced my debit card and that I had never been to the location in which the fraudulent charges occurred. The TD bank representative took my information and said that an investigation would be initiated and I could expect the money to be refunded within 3-5 business days. On XXXX/XXXX/15, six business days later, I called TD bank again to check on the status of the investigation and the TD bank representative said that the person I had spoken to during the initial call had failed to initiate the investigation and I would have to start the process all over and that it would take 7-10 additional business days to resolve. After providing the information for the second time I asked to speak to a supervisor about the difficulty I was having getting the issue resolved. The TD bank representative stated that I could not speak to a supervisor but that if I left my contact information, a supervisor would call me back within 48 hours. I insisted I wanted to speak to a supervisor and was again told that I could not speak to one. Finally I gave in and left my contact information and asked to have a supervisor call me back as soon as possible. I never received a call from a supervisor or any TD bank representative.
As of today the issue remains unresolved and no funds have been refunded to my account. 19 business days since my initial call on XXXX/XXXX/15 and 13 business days since the XXXX call. I have however been charged a {$14.00} maintenance fee because my account dropped below {$100.00}, which would not have occurred if the fraudulent charges had not occurred.
Company Response: Closed with monetary relief
2015-09-09
Alexandria, VA
Credit decision / Underwriting
Mortgage: Home equity loan or line of credit
Company Response: Closed with explanation
2015-09-09
E Fairfield, VT
Problems caused by my funds being low
Bank account or service: Checking account
Company Response: Closed with explanation
2015-09-09
Randolph, MN
Delinquent account
Credit card:
Company Response: Closed with explanation
2015-09-09
Gloucester City, NJ
Deposits and withdrawals
Bank account or service: Checking account
Complaint: I deposited my paycheck into my checking account. I then checked my account later, and it told me that all the funds from the deposit were available. So I proceeded to transfer money into my joint account with my husband, my savings account and my daughters account. I try to only leave enough money in my checking account to pay the current bills. I checked my account this morning to see I was hit with XXXX overdraft fees at {$35.00} a piece, for a total of {$170.00}. This again over drafted my account. I called to speak to someone over the phone only to be told that even though my account said my paycheck deposit was available, it was not available. So I over drafted my account as soon as I had transferred the money, let alone the purchases I had made that day. I was told there was nothing that could be done as I was enrolled in overdraft protection on my debit card, even though in XXXX I had asked them to remove me from it. So now my husband I are going to be late on our mortgage, among other bills, plus I am worried about just getting food for our kids. I would not have transferred the money if I did not think it was available. If I have ever deposited my paycheck and the full amount was not available, it would tell me {$100.00} available from deposit. Not the full amount, which this time it did.
Company Response: Closed with monetary relief
2015-09-08
Belle Harbor, NY
Loan servicing, payments, escrow account
Mortgage: Home equity loan or line of credit
Company Response: Closed with non-monetary relief
2015-09-08
Cross City, FL
Account opening, closing, or management
Bank account or service: Other bank product/service
Company Response: Closed with explanation
2015-09-08
Rehoboth Bch, DE
Application, originator, mortgage broker
Mortgage: Home equity loan or line of credit
Complaint: My current credit rating is between XXXX. We have approximately XXXX in credit on our principle property. I applied for a loan with TD bank in the amount XXXX for debt consildation. The sent me a letter stating I was tentatively approved for the loan. They requested documents pertaining to my existing loan XXXX proof of insurance, XXXX, etc and gave me three days to get paperwork together. XXXX letter wa predated one week prior to receipt ). Once all documents were in place, TD bank requested additional documents not previously documented in letter. My husband and I also own a rental property we are in the process of selling. After two months, I received a call from XXXX XXXX XXXX stating my loan is declined due to loss of money from our rental property. We are renting it at a XXXX loss/month. I strongly believe the denial of this loan is race based. I have a very strong credit rating and have never defaulted on a loan. We also have positive equity with XXXX properties. Their explanation is nothing short of preposterous!
Company Response: Closed with explanation
2015-09-08
Discovery Bay, CA
Transaction issue
Credit card:
Complaint: I have a credit card with td bank. Since XXXX of this year I have tried to set it up so I can have my payment come out automatically each month. Each month it has not come out at all and then I get a late fee. I have contacted the company several times and each time I 'm told try again, its not our fault. Try again try again. They say they will reverse the late fees and do not. I have tried doing it through my bank on bill pay and same thing, the money does n't make it to them or come out of my account. I have tried making it over the phone through their automated system and still nothing. I do n't know what else to do. I refuse to pay late payments when I am trying to make my payment and its not working and they refuse to do anything.
Company Response: Closed with non-monetary relief
2015-09-07
Jersey City, NJ
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Closed with explanation
2015-09-06
Brooklyn, NY
Making/receiving payments, sending money
Bank account or service: Checking account
Company Response: Closed with monetary relief
2015-09-05
Brookside, NJ
Deposits and withdrawals
Bank account or service: Checking account
Company Response: Closed with explanation
2015-09-04
Bear, DE
Deposits and withdrawals
Bank account or service: Checking account
Company Response: Closed with explanation
2015-09-04
Middletown, NY
Improper contact or sharing of info
Debt collection: Other (i.e. phone, health club, etc.)
Contacted me after I asked not to
Company Response: Closed with non-monetary relief
2015-09-04
Ridley Park, PA
Using a debit or ATM card
Bank account or service: Checking account
Company Response: Closed with monetary relief