TD BANK US HOLDING COMPANY

2015-11-18

Cheverly, MD

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: XXXX/XXXX/15 - TD Bank assessed a {$35.00} OD Paid fee due to PENDING debits reducing my balance to less than what was available for items posting. TD 's response " While you are not charged an overdraft fee for a pending authorization, even if it brings your balance negative, the authorized funds are deducted from your available funds. '' It seems that the consumer IS being charged for pending transactions. Technically those funds should still be available for use for other transactions since the merchant has not sent it through for payment and IF when those pending items come to post in the future they THEN should be assessed fees should funds be unavailable.I was told it was assessed to a {$10.00} transfer to my other TD Bank account I share with my son. XX/XX/XXXX Same scenario. A {$5.00} pending transaction and a recurring XXXX transaction that brought the account over by XXXX CENTS ( additional debit card transactions totaling {$10.00} over drafted the account further, even though the XXXX online statement shows my ending balance being - {$5.00} ). XX/XX/XXXX - When I noticed my account was over drafted in the amount of $ XXXX - which included the ending balance of - {$5.00} from XX/XX/XXXX ( inconsistent from the attached letter from the bank ), along with the following pending items : recurring Debit of {$10.00} from XXXX and that SAME {$5.00} XXXX that was pending on XX/XX/XXXX, and XXXX - {$1.00} gas authorizations - I immediately deposited {$20.00} at the branch and transferred {$14.00} from my other accounts to cover these items before they posted and over-drafted. I contacted the bank and told that II was charged an OD Paid fee for the XXXX transaction according to TD banks representative which brought my negative balance to {$45.00} approximately. XX/XX/XXXX - In reviewing my account this morning, I see that due to TD bank assessing the OD Paid fee, my deposits were wiped out and I have been assessed yet ANOTHER OD Paid fee for the {$10.00} XXXX charge - even though I took measures to ensure it was covered. I have requested from the bank the {$100.00} in fees be refunded as the information that I see online is inconsistent with the information they communicate AFTER they 're assessed the fee. They have refused. Also, they are charging fees based on the deduction of PENDING charges - money that has NOT been paid out to the merchant. I did not want to take these drastic measures for fear of them closing my account, but I feel I have no choice as the customer service representatives obviously simply do not care.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-11-18

Cheverly, MD

Cont'd attempts collect debt not owed

Debt collection: Credit card

Debt resulted from identity theft
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2015-11-17

Fairfield, CT

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-11-17

Lk Buena Vis, FL

Application, originator, mortgage broker

Mortgage: Home equity loan or line of credit

Complaint: This is an ongoing issue with TD Bank. The Bank is refusing to accept a CERTIFICATION OF TRUST in Lieu of a Trust Agreement despite a Florida law ( XXXX ) to the contrary. Please investigate the business practices of TD Bank, specifically in Mortgage Origination as it pertains to Trust requirements.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-11-17

Sangerville, ME

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-11-17

Euclid, OH

Cont'd attempts collect debt not owed

Debt collection: Credit card

Debt is not mine
Complaint: As I viewed my credit report, I noticed an unknown credit card account that does not belong to me. So I called the credit card company to clarify the situation and to resolve the issue. The company could not find any record of me having an account with them, however, they continue to lodge a negative item on my XXXX report.
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2015-11-17

Coral Springs, FL

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-11-16

Colts Neck, NJ

Application, originator, mortgage broker

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-11-16

Brooklyn, NY

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2015-11-16

Naples, FL

Account opening, closing, or management

Bank account or service: Savings account

Complaint: I filed a CFPB complaint against TD Bank on XXXX XXXX, 2015 -- Case number XXXX. TD Bank 's reply was not at all satisfactory. Aside from the reply 's failure to address the issues I raised in my complaint, it claimed that TD deposited {$30.00} to my account as compensation. However, I never received any such deposit -- in any of my TD accounts. Therefore, I filed a dispute on XXXX. I still have never received the said {$30.00} deposit, nor any communication directly from TD. I believe that their actions, as described in my original XXXX XXXX complaint and XXXX XXXX dispute, constitute unfair and deceptive practices. Given the absolute black and white nature of whether or not they made the said compensatory deposit to my account, in addition to the many other issues regarding crediting my savings account with the wrong interest rate multiple times, I believe that it is appropriate for me to file this new complaint, as was suggested to me by a CFPB phone representative. As detailed in my original complaint and dispute, I fear that countless other TD customers are being paid far less interest than what they are entitled to, and that they are not aware of the situation and/or do not have the ability to deal with the problem. Also, I am amazed that TD stated to your Bureau that they made a deposit to my account which, now, weeks later, still has not been made. Please note that I just moved to XXXX FL from XXXX MA a few days ago. My original address was XXXX XXXX XXXX # XXXX, XXXX, MA XXXX ; my original phone was XXXX.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-11-15

Brooklyn, NY

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-11-15

FL

Credit card protection / Debt protection

Credit card:

Complaint: On XXXX XXXX, 2015, I made an online purchase for a professional exam review course from what appeared to be a reputable website ( XXXX logo was displayed ). Instead of the review course, I received used and outdated books, and merchant was slow to respond. I disputed the charge with my credit card company, TD Bank. The disputed charge was not reversed. After repeated calls, TD Bank told me I would need to fill out a dispute form, which they would send via USPS mail service. It took several weeks - and multiple phone calls to TD Bank - before the dispute form arrived. Meanwhile, I continued attempts to work with the merchant, and on XXXX XXXX, 2015, the merchant stated in an email, " I instructed our Finance department to put the refund through. It usually takes 4-5 business days to process and show on your account. '' TD Bank was provided with a copy the email communication from the merchant. Still the charge was not reversed. TD Bank billed a late fee to my account while the dispute was pending. After another hour on the phone, the bank agreed to reverse the fee. Meanwhile, on XXXX XXXX, multiple fraudulent charges appeared on my TD Bank credit card account. I strongly suspect the scammer-merchant sold my account information. I called TD Bank immediately. TD Bank did not advise me to file a police report, nor did the bank advise me about placing a fraud alert on my account with the credit bureaus. Fortunately, a XXXX search did. I filed police reports with both my local police and police in the state where the charges were made. I also initiated a fraud alert with the credit bureaus. TD Bank took over a week to reverse the fraudulent charges. On XXXX XXXX, 2015, I filed a complaint with the Consumer Finance Protection Bureau ( Case # XXXX ). TD Bank responded by posting a credit to my account for {$1600.00}, the amount of the initial merchant charge. The bank 's response did not mention this was a " conditional '' credit. On XXXX XXXX, 2015, I received a letter from TD Bank which included the following " chargeback response '' from the merchant : " We have not received the books back. Therefore, we have not processed the refund. Customer needs to return the books. '' The merchant had not acknowledged prior requests for return merchandise authorization ( RMA ) or provided an address to which the materials could be returned. On XXXX XXXX, 2015, I mailed all materials back to the merchant at the address provided in TD Bank 's letter ( USPS Tracking No. XXXX ). I faxed ( on XXXX ) and mailed ( on XXXX ) a response to TD Bank, which included a copy of the USPS receipt as evidence that the materials had been returned to the merchant. The merchant accepted delivery of the materials on XXXX XXXX, 2015. TD Bank did not finalize the credit. TD Bank re-charged my account for the full amount of {$1600.00} on XXXX XXXX, 2015. A TD Bank representative told me, on XXXX XXXX, that the merchant alleged a check had been sent to refund the charge, the bank had closed the dispute, and I would need to make any further dispute directly with the merchant. I have not received a check for {$1600.00} from the merchant. I will not accept a check from the merchant, as I would then have no protection should the check turn out to be a " bad check. '' I expect the refund to be processed back to my TD Bank credit card, in the same manner the initial charge was made. TD Bank has not provided useful advice and has not protected me. It has undermined the consumer protection supposedly afforded by using a credit card, abandoning my dispute, choosing to accept false statements made by the merchant without proof or evidence. It has advised me to settle with the merchant, to my loss. My confidence in TD Bank has been seriously eroded by its handling of these events. I am very disturbed about the level of service provided by this bank.
Company Response: Closed with monetary relief

Disputed: Yes Timely Response

2015-11-14

Chelsea, MA

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-11-13

Flushing, NY

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2015-11-13

Flushing, NY

Credit card protection / Debt protection

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-11-13

Franklin Lks, NJ

Using a debit or ATM card

Bank account or service: Other bank product/service

Complaint: I live in XXXX. .On XXXX XXXX 2015 I visited my grandmother in XXXX. I opened a checking account at TD Bank to deposit a gift she gave me. I received a debit XXXX card as well. It was activated on the spot. I put the card in my wallet, returned home to XXXX, put the card in a drawer and never used it. I returned to XXXX yesterday ( XXXX XXXX ) and opened the bank statements that were waiting for me. Someone had gotten into the account and/or stolen the debit card number and made many small purchases ( the largest was about {$440.00} ) from XXXX XXXX until XXXX XXXX. When the balance in the account reached {$280.00} they stopped using the card. I immediately took the statements and went to the bank. I canceled the card and closed the account. The bank refused to help. They said that before they could investigate they would need a police report. However, they also said that since 45 days had past since the theft, I was over the permitted time limit and it was no longer their responsibility. I filed a police report immediately. It will be ready in about 10 days. I also filed an affidavit with the FTC. I called XXXX and they explained that the 60 day limit only applied to card theft - the card was not stolen and therefore there should be no limitation to the bank 's responsibility. I called FTC again and they referred me to you. Please note that I live overseas and would prefer to communicate by email only. Any regular postal mail sent to XXXX XXXX XXXX would require the involvement of my XXXX year old grandmother and I would prefer to deal with this issue myself. Thank you. XXXX XXXX
Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-11-13

NY

Billing disputes

Credit card:

Complaint: Target billed me XXXX on XXXX XXXX with late fees. we paid the bill and have proof the check was paid to target via my bank. My bookkeeper and I have been dealing with target on a weekly basis since then to no avail. They have not process that amount and continue to add finance and late fee charges. We are always put on hold, told they will call us back and this never happens.
Company Response: Closed with monetary relief

Disputed: Yes Timely Response

2015-11-13

Leeton, UT

Problems when you are unable to pay

Consumer Loan: Vehicle loan

Complaint: I have a loan through TD auto finance. I have fallen behind on my car loan with them. I have tried to work arrangements out with them to try to catch up in installments to prevent collection calls but they are refusing to work with me. What is worse they are consistently calling my parents house where I do not live and my parents are not on the loan. I have requested that they stop calling them since I do not live there and they have no part in this loan. The company refused and said they would not remove their number or stop calling them until I brought the loan current.
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2015-11-13

Gloucester City, NJ

Deposits and withdrawals

Bank account or service: Checking account

Complaint: Dear Sir/Madam, Recently, I encountered a situation where a check that was written to a party ( who was a family member ) did a mobile deposit and in person deposit twice w/ XXXX XXXX XXXX . This was a mistake ( human error ). Once the person found out that this was a mistake, he informed his bank - XXXX XXXX XXXX in CA. The bank told the person that it will be taken care of and it will not be submitted. The reality was otherwise. While my bank - TD Bank accepted the check again withdrew money again from my account. I was told that there are XXXX separate processing XXXX for mobile deposit and other is for in person bank deposit. When I questioned my bank what precautions are you taking if I were to write a check to a party that could be substantial amount and that party decides ( because of this loop hole ) to deposit a check multiple times, my bank will withdraw money from my account as many times as the person who tried to deposit. My bank ( TD Bank ) had no answer and there is nothing in their system to detect this scenario. My request to Federal agencies is to mandate and provide guidelines to all banks here in US for all US depositors to be protected against above scenario which is highly likely when it comes to fraud.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-11-13

Garrett Park, MD

Rewards

Credit card:

Complaint: I received an offer by mail from TD Bank to open a credit card account. They promised a cash reward of {$200.00} if I spent {$500.00} using the credit card within 90 days of account opening. I applied for the credit card on XXXX XXXX, 2015 by mail, and spent over {$500.00} by XXXX XXXX. Their rules for the program promise to pay the bonus within 6-8 weeks after the eligibility criteria are met. I have still not received the bonus even though it is now more than 15 weeks since I met the eligibility criteria. I called TD Bank on XXXX XXXX. They insisted that I FAX them a copy of the offer I received, which I did. I called again yesterday. They told me that the reward would be posted to my account by today. It has still not been posted. They continued their runaround today by telling me they mailed my FAX to " corporate '' and were still " investigating ''. The agent offered to let me speak to a supervisor, and then kept me on hold for over XXXX minutes without a supervisor coming on line.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-11-12

NJ

Using a debit or ATM card

Bank account or service: Checking account

Complaint: I OPENED A TD BANK ACCOUNT XXXX XXXX, 2015, WITH {$490.00}, AND SUBSEQUENTLY, TD ASSESSED ME " OVERDRAFT CHARGES, THAT THEY ASSERT I AGREED TO ALLOW, ( I AM A SENIOR XXXX YEARS OLD ). MY N.Y..XXXX. CULTURE SENSED THAT THIS HAD HAPPENED OFTEN TO NEW CUSTOMERS IN THE SAME WAY THAT THEIR REPRESENTATIVES, " DEMANDED '' ' I PAY THESE FEES '', ( MORE THAN {$170.00} THAT WOULD, " ZERO OUT ), MY ACCOUNT. WHEN I WAS PAYING SMALL AMOUNTS TO, MY-TD ), DEBIT CARD ; IT NEVER ADVISED ME THAT OVERDRAFTS WERE BEING MADE AND CHARGES WERE BEING ASSESSED OF {$35.00} EVEN FOR A {$3.00} XXXX ICE CREAM. THEY SAY I AGREED TO THIS AT THE BRANCH BUT I DID N'T UNDERSTAND THAT THEN. WHEN I SAID I WOULD CANCEL MY ACCOUNT THEY SAID, " THAT THEY WOULD NOTIFY EVERY BANK IN THE U.S. NOT TO LET ME OPEN ANOTHER ACCOUNT. CAN THEY DO THIS?.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-11-12

PA

Deposits and withdrawals

Bank account or service: Checking account

Complaint: My bank, TD Bank, keeps holding my paychecks until the end of the next business day and charging me {$35.00} for any debit to my account that is n't covered because they are holding my check. For example, this past week, I deposited my paycheck of {$2300.00} on Saturday, and it cleared and was credited on Monday, making my balance {$2700.00}. My rent check for {$1000.00} also hit the bank and cleared on Monday, as did a loan payment of {$300.00} to my mother. However, the bank charged me {$70.00} - XXXX overdraft charges of {$35.00} each - saying the rent and loan payments hit the bank before the paycheck was credited. I believe this is illegal, or at the very least, dishonest and predatory. I would like them to credit me with the {$70.00} - and with the {$35.00} they charged me last pay period for the same nonsense - and stop doing this.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-11-12

Ferndale, NY

Billing disputes

Credit card:

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-11-10

Raleigh, NC

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-11-10

Gainesville, FL

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response