TD BANK US HOLDING COMPANY

2017-11-14

Staten Island, NY

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Can't stop withdrawals from your account
Company Response: Closed with monetary relief

Timely Response

2017-11-14

Deerfield Bch, FL

Communication tactics

Debt collection: Auto debt

Frequent or repeated calls
Company Response: Closed with explanation

Timely Response

2017-11-14

Opening an account

Checking or savings account: Other banking product or service

Account opened as a result of fraud
Company Response: Closed with explanation

Timely Response

2017-11-14

College Park, SC

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2017-11-13

Ft Belvoir, VA

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: I have HELOC and a checking account with TD Bank for past 8 years. I have been paying on time via online banking schedule. In XXXX of 2017, for some reasons, TD bank received online banking check on XXXX, which was the due date, but TD bank decided to draw money from my checking account leaving balance in RED. When I called the bank, they looked everything and said you have been paying ontime and recommended to pay one or two days early so if there is a delay, it can be accommodated. So I changed my payments to 3 days in advance. For next three months everything was fine. In XXXX, TD Bank received the check on XXXX but their system decided to charge me again on XXXX leaving my checking in RED. So I called them. This time, I was told that 8 years ago I signed a paper and allowed TD to have direct deposit. When I argued that if I am paying in advance should bank be doing that. Customer support agree but could not move my money back to checking account. So I spoke with their supervisor and demanded to send me papers that shows if customer is paying in advance, TD is still authorized to have direct deposit. I was assured that I will receive these papers. I have NEVER received these papers. Meanwhile they continue to charge me illegal overdraft fee, maintenance fee etc. So I went to their branch in XXXX. After several days, I was told that I am responsible for the mistakes of their system. I do not mind paying fee if it is my fault. But it is banks fault and they are accepting mistake but refusing to waive illegal fee.
Company Response: Closed with explanation

Timely Response

2017-11-13

Jupiter, FL

Unable to get your credit report or credit score

Credit card or prepaid card: General-purpose credit card or charge card

Other problem getting your report or credit score
Complaint: ON OR ABOUT XX/XX/XXXX AND XX/XX/XXXX. WE FILE A COMPLAINT Against TD.Bank about Problem that they need to fix we send our finical statement to the NJ XXXX XXXX XXXX. the report number was CFPB # XXXX And on or about XX/XX/XXXX respond back to consumer Financial protection Bureau CFPB ) states that they has correct the problem but failed to increase the credit that we request XXXX to fix the problem by increase line. yes they gave us our line back of XXXX but that did not fix the problem. this is not a credit bureau problem this is a T.D Bank problem iam request a XXXX increase to fix the problem and the bank do not need to pull the credit because they already pull the credit to cause the problem. in a Letter date XX/XX/XXXX from T.D.Bank they did not address the issue. the after problem from the damage that done. for drop the limit to XXXX
Company Response: Closed with explanation

Timely Response

2017-11-13

Rex, GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: I do NOT have a signed contract nor any contract with Target. I have never done business with this company. They failed to provide me with a signed contract that validates them to collect this debt. I am not liable for these collections. I should not be responsible for a debt that I did not do. I am a victim of identity theft and I had to submit a police report and FTC aftidavits the credit bureau for proof that my identity was stolen and these companies are still is saying that I owe them. My next steps will be to get an attorney and sue because they are calling me after a do not call letter had been sent. They are destroying my credit with these false accusation of these accounts. I sent them a letter requesting proof any contracts, signatures, a copy of my id anythings that shows I opened these accounts and all they sent me was a bill which only shows me that someone went shopping.
Company Response: Closed with non-monetary relief

Timely Response

2017-11-13

E Lansdowne, PA

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Company Response: Closed with monetary relief

Timely Response

2017-11-13

Everett, WA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2017-11-13

Sandy Hook, CT

Charged fees or interest you didn't expect

Payday loan, title loan, or personal loan: Personal line of credit

Complaint: Hello, In XXXX I was approved for 3 separate products, One a Home Equity, A personal loan in which I paid off and a business line of credit. The business line of credit is the product I have an issue with. The manager of the bank that processed the loan stated that the business loan did not have to be paid but that the interest of the loan would have to be paid on a monthly basis. I was paying the interest with no problem. If TD Bank needed payment for the loan why did n't anyone contact me with that request? I was taken to court back in XXXX and again in XXXX by the banks Law counsel. We sat down with their lawyer and a Judicial administrator to come to a mutual agreement. I brought all my documents as proof to me paying the interest and in the document it states the amount in which I owed. The administrator wanted to see her /counsels documents. for the amount she was demanding for the bank. according to my records the balance was XXXX. TD Bank charged off on my loan back in XXXX XXXX, XXXX. On XXXX XXXX, XXXX The TD bank recovery team went into my business account and withdrew XXXX I was n't notified on this. I was doing business at DMV and my bank card declined 2 times. So I called the bank and they could n't give me any information. Since then, I had numerous return check fees, I was in the negative. The first representative in the recovery dept I owed {$2900.00} on the account I spoke with Mr XXXX of the recovery team and he demanded I pay well over XXXX dollars per month. I explained that I had been a good customer of TD bank and that i could n't afford to pay that. I also mentioned the XXXX amount he said I owed a lot more than that. I was willing to pay {$170.00} He told me NO. I 'm curious to know why they need more money when in fact my balance was XXXX and they took XXXX which leaves XXXX, On XXXX XXXX XXXX XXXX XXXX from the recovery dept took another XXXX from my account. That total is now an additional {$1800.00}. To my knowledge a charge off is insurance paid to cover the loan. Now the bank is double dipping sending the loan to their in house recovery team. They have received their money twice and are trying to get more, in which as a tax paying citizen is unlawful and quite fraudulent on their part. I have documents attached for your review.
Company Response: Closed with monetary relief

Timely Response

2017-11-13

Bayway, NJ

Took or threatened to take negative or legal action

Debt collection: Credit card debt

Threatened or suggested your credit would be damaged
Complaint: Hi NORDSTROM CLOSED MY ACCOUNT. I 'VE LEARNED TO START WITH COMPANIES LIKE CFPB RIGHT AWAY BEFORE 30DAYS FROM NOW ON. EVERYTHING IS DOWNLOADED STARTING XX/XX/XXXX TO XX/XX/XXXX- RE : CLOSED CREDIT CARD IN MIDST OF UNRESOLVED CHARGES. WITH XXXX XXXX IN CUSTOMER RELATIONS FOR 1YEAR VIA PHONE AND EMAIL. RESULTING IN HORRENDOUS DAMAGE TO MY CREDIT SCORE. IT WAS AGAINST MY WILL AND FORCED UPON ME DUE TO THERE NEGLIGENCE. XXXX XXXX DOWNLOADS START WITH XXXX CANCELATION OF XXXX SNEAKERS EMAILED TO ME FROM NORDSTROM-1ST REP ACCUSED ME OF HAVING ITEM. HAD TO CALL OHIO AND REPORT-WASNT WARE UNTIL XX/XX/XXXX XXXX XXXX WAS'NT MANAGEMENT. THEREFORE, MANAGEMENT XXXX XXXX ADMITS IN MEMO YOU WILL READ SHE WAS AWARE OF XXXX XXXX YEAR LONG HANDLING OF MY ISSUE BEFORE THEY AUDACIOUSLY CLOSED CREDIT CARD AND DAMAGED MY CREDIT. NORDSTROM COULD NOT LOCATE CANCELATION ON THERE END EITHER- TOLD ITEM WAS RETURNED-WOULD NOT REMOVE FROM ACCOUNT- XXXX XXXX XXXX LOCATE IT EITHER NO ONE MADE NO SENSE TO ME. I KNEW IT WAS CANCELED. LOW AND BEHOLD MY NEICE FOUND EMAIL. FORWARDED TO XXXX. PRIOR TO THAT XXXX RESOLVE WAS CREDIT. I WANTED AN ANSWER. NOT LOCATING A TRANSACTION WAS VERY CREDIBLE FOR ME. THIS WAS NORDSTROM. XX/XX/XXXX. AND XX/XX/XXXX ORDERED KEPT RETURNING 3 PAIRS OF BLK 1 MAUVE XXXX XXXX SHOES-THEY WERE USED, VISIBLY WORN, STORE WAS AWARE- XX/XX/XXXX RECEIPTS WITH TRANSACTION NUMBER {$33.00} DISCOUNT AMT INFORMATION I TRANSCRIBED TO XXXX XXXX- XX/XX/XXXX LIST XXXX SENT ME STILL SHOWS {$42.00} XXXX SHOES NOT DISCOUNTED. XX/XX/XXXX {$45.00} BODY SHAPER PURCHASED IN XX/XX/XXXX TOLD TO XXXX VIA PHONE AND EMAIL DOWNLOADED SEVERAL TIMES CONSTANTLY IN XX/XX/XXXX AND XX/XX/XXXX ON XX/XX/XXXX LIST SHE SENT ME. BUT THEY DAMAGE MY CREDIT. XX/XX/XXXX MY RECEIPT CANCELATION OF XX/XX/XXXX XXXX FROM NORDSTROM I HAD TO EMAIL TO XXXX. PROOF OF THERE INCOMPETENCE FAILURE TO LEGALLY CORRECT DISCREPANCIES IN TIMELY MANNER. XX/XX/XXXX REDUNDANT DISCUSSION WITH XXXX. RETURN ITEMS STILL FROM LAST YEAR STILL ON MY CARD. MARKDOWNS ARE N'T BEING DONE REPORTING EACH ITEM TO XXXX. MONTHS WOULD PASS. IF I DID'NT STAY ON XXXX SHE WOULD NOT DO HER JOB. AT STORE WITH RECEIPT IN HAND, MAN IN WHEEL CHAIR CAN NOT PULL UP RECEIPT AT ALL. RECEIPT IS LEGIBLE, I 'M A PROFESSIONAL, WELL DRESSED, NO DECEPTION IN MIND, VERY EMBARRASSED WAITING. HE HAD TO FORCE RECEIPT TO DO RETURN. REPORTED TO XXXX. CALL IN MARKDOWN ARE BE OMITTED. WHEN DISCOVERED REPORTED TO ITEMS XXXX. BLACK MAXI DRESS, DENIM JUMPSUIT ETC. ITEMS LISTED IN MEMO 'S MONTH AFTER MONTH AND TOLD TO XXXX. STILL ON HER XX/XX/XXXX LIST TO ME. AFTER THEY CLOSE MY CARD? XXXX STORE RETURN REPORTED TO XXXX ANOTHER ITEM XXXX TEE SIZE NOT FOUND RECEIPT IN HAND. CASHIER WAS REFUSING TO TAKE, HAD TO CALL CORPORATE. CASHIER HAD TO DO WHATEVER TO RETURN ITEM. NO FRAUD GOING HAPPENING ON MY BEHALF. SERIOUS EMBARRASSMENT. HOW IS THIS HAPPENING CLEARING ON THERE END MY THOUGHTS ARE. XX/XX/XXXX MORE INCORRECT INFORMATION FROM XXXX WHICH I TAKE RESPONSIBILITY FOR BECAUSE AFTER 30 DAYS THIS WAS TO BE STOPPED. XXXX XXXX AND THEE ENTIRE STAFF AT NORDSTROM KNOWS I THEY PASSED TIME REGULATED BY LAW TO RESOLVE WHAT YOU WILL FURTHER SEE. XXXX XXXX AS YOU WILL SEE IN DOWNLOADS AND MEMOS AFTER THE AUDACITY OF XXXX XXXX AND XXXX XXXX TO THINK A POLICY IS IN PLACE AT NORDSTROM TO NOT RESOLVE MATTERS ON CONSUMERS CREDIT CARD FOR 1 YEAR, GET ANGST AND CLOSE IT BECAUSE YOU FEEL 1 YEAR WAS TO MUCH TIME WELL LET CFPB AND OTHERS DECIDE. THIS WAS ILLEGAL FOR NORDSTROM TO ALLOW THIS TO GO ON. I BEFRIENDED AND WAS PATIENT WITH XXXX XXXX AS SHE DID NOTHING BUT CHARACTER ASSASSINATE ME, BRUSHED THINGS, MARKDOWNS, RETURNS ETC, UNDER RUG AND THREW MY CASE THE SIDE. IT 'S PREJUDICE AND BIAS FOR ANY COMPANY TO THINK THEY HAVE POWER TO RUIN PEOPLE OUT OF SPITE OR WANTING THEM TO JUST GO AWAY. NO NORDSTROM I WAS FAIR, PATIENT, KIND AND GOT PLAYED. JOKES ON YOU NOW. THIS IS AGAINST THE LAW. I HAVE EVERY CALL AND EMAIL WITH YOU XXXX. CONTACT ME FOR FURTHER INFORMATION XXXX I HAVE A MULTITUDE TO PROVE GROSS VIOLATION OF MISTAKES NORDSTROM WOULD NOT ADMIT TO. XXXX WORDS ARE THEY SPENT HOURS TRYING TO SATISFY ME!!!! HA NO THEY TOOK A YEAR TO CALL ME AFTER I CALL THEM -- PICK UP WERE I LEFT OF!! - XXXX XXXX ALLLLWAAAYS!!! ASKED ME TO RESEND MY INFORMATION!!! I HAVE WITNESS ON WITNESS TO THAT. XXXX XXXX WAS NEGLIGENT LOST OR MISPLACED HAD LITTLE CONCERN WHICH WE FIND BIAS DAMAGING MY CREDIT DUE TO HER INCOMPETENCE- ASK XXXX AND XXXX WHAT GAVE THEM THE RIGHT TO TAKE 30, 60 OR 90 TO COMPLETE? WHY DID I HAVE TO RESEND INFO SHE DILIGENTLY AS XXXX XXXX SAT BESIDE XXXX LISTENING AND WATCHING HER SPEND HOURS THAT TOOK A YEAR.? WELL AS XXXX STATED SHE DID SO IN MEMO SHE 'S LIABLE FOR XXXX SINCE XXXX HER SUBORDINATE. THE RESOLUTION IS NEVER TO SIMPLY BE MALIGN, INJURIOUS TO ANYONE OTHER THAN CREDIT MONEY NORDSTROM FRAUDULENTLY WAS IN THE HABIT OFF PLACING ON MY CARD THINKING IT WOULD GO UNNOTICED. I HAPPEN TO BE AN HONEST AND THOROUGH CONSUMER. NOTHING IS AGAINST THE LAW BEING THAT WAY. I WANTED TO PAY THE REST OFF MY DEBT. NOT THE ENDING HOSTILE, UNSYMPATHETIC, UNFRIENDLY, COLD ENDING IMPOSED ON ME BY EVERYONE I SPOKE TO.
Company Response: Closed with explanation

Timely Response

2017-11-13

HI

Getting a credit card

Credit card or prepaid card: Store credit card

Card opened as result of identity theft or fraud
Complaint: On XX/XX/XXXX at XXXX XXXX I was checking out at the XXXX, XXXX, XXXX XXXX store and I got " slammed '' by the cashier said, " Do you have a XXXX discount card? '' I said, " What? '' She said, " Do you have a discount card? '' I said, " No. '' She continued, " Would you like a discount card? '' I asked her what did she mean, and she said I could get a discount card that I could use " today. '' I was n't sure what she was talking about so I asked her to be more specific. The cashier said that I could simply " fill out a form and get a " discount '' card to use at XXXX. '' to clarify, I replied, " you mean like a XXXX or XXXX club card? '' and she answered " Yes. And you get free shipping on the XXXX online orders. '' I shopped fairly regularly at XXXX and I really did n't want to waste a lot of time, but she popped up the checkout computer window and said, " just fill in your name and address. '' It did n't sound unreasonable until it asked for my annual income. I said to the cashier, " Why is this asking for annual income? '' The cashier ignored me and continued ringing up my order. I knew she heard me and I asked again ( there was a line of people behind me and I did n't want to be rude ). I then said, " Hey, I do n't want this. '' And the cashier continued to ignore me. At that point I could n't cancel out or move back or forward of the software program, so I put 2 numbers ( 42 ) in the box and hit next, it asked for my social security number and by that time I was getting really upset. The cashier continued to ignore me until I raised my voice and said, " I do NOT want this '' and she finally came to the end of the counter and said, " you 'll have to enter your information in order to end the program. '' I entered my social security number under duress in order to end the process, and used my own credit card to pay for the items. The cashier handed me my receipts and said, " you 'll be getting a letter about your " discount card '' in about 10 days. '' And handed me a booklet called " REDcard Agreement Information and Program Rules. I opened it up and saw this was a CREDIT CARD! At that point I went to find a supervisor. I told the supervisor what had happened and she said it was a CREDIT CARD application. I would NEVER have applied for a XXXX credit card if the cashier had been honest. This was not a " DISCOUNT CARD '' - this was a slam for a credit card. I told the supervisor the same thing and she said, " I 'll make a note and we 'll talk to the cashier. '' The next day, I called XXXX in the number in the booklet and lodged a complaint. It took me 20 minutes to get the operator to finally open a case # XXXX and that was only after I explained I was a paralegal for a litigation attorney. The operator told me to call the same number ( after he originally told me I was in the wrong department and called the wrong number ) in about a week to check on the status of the case. I called on XX/XX/XXXX, at XXXX XXXX HST and after waiting 30-40 mins the XXXX operator said there was no case found. I asked to be transferred to a supervisor. The supervisor came online and " claimed '' she could not hear me - and hung up. On or about XX/XX/XXXX, I received a letter from XXXX dated XX/XX/XXXX denying my application " based on the annual income '' ( because I did not complete my income and just wanted to end the process ). Now, my credit had been dinged for a " slammed '' credit card that I would never have applied for in the first place had the cashier been honest in the first place. This was not a " DISCOUNT CARD ''! And XXXX should retrain their employees and CFPB should mandate that any type of credit card process be clearly stated upfront by employees and in their software system. I 'm a senior citizen and I work very hard to keep my credit intact. I want any negativity that this may have caused on my credit report expunged.
Company Response: Closed with non-monetary relief

Timely Response

2017-11-12

Chicago, IL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: I have called Target to rectify my issue. Target closed my account and I paid them off. It still shows as a balance on my current credit report as if it still is an active account, but the same account also shows under my closed accounts as well. Target stated that they seen on their end that the account was closed and had a {$0.00} balance. But my credit report is reporting a balance.
Company Response: Closed with explanation

Timely Response

2017-11-12

Seneca, SC

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: On XXXX XXXX XXXX TD Bank Locked My Account Holding Electronic ACH Deposits, I Have Made At Least 10 Phone Calls With No Resolution To This. My Debit Card IS Also Locked They Refuse To Let Me Close My Accounts and continue to charge a monthly fee depleting my balance the balance they wont let me access they tell me they dont know how to fix it and have given me no means to resolve it
Company Response: Closed with monetary relief

Timely Response

2017-11-11

Houston, TX

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2017-11-10

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-11-10

Bronx, NY

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Complaint: On XXXX/XXXX/XXXX I got a call from TD Bank informing me that they observed questionable ATM/ Debit transactions that were conducted using my debit card and that these transactions might be fraudulent. I assured the representative that I did not make those transactions, that I had my debit card on my person and that I in no way, had knowledge, consented, authorized the use of or given my debit card or pin to anyone.Neither have I received any proceeds or benefited in any way from these transactions and that indeed I was a victim of fraud. He told me that they would be investigating the matter. I immediately went to TD Bank branch located at XXXX XXXX XXXX, XXXX XXXX NY XXXX where I spoke with a customer service representative and explained the situation. I closed out the old debit card and received a new one that same day. I also filed a claim for the transactions that were done on XXXX/XXXX/XXXX, which were in the amounts of XXXX and XXXX. There were two other transactions that were conducted on XXXX/XXXX/XXXX in the amounts of XXXX and {XXXX} that I wanted to file a claim for which the representative told me that would have to wait until the transactions cleared because they were still pending. I went back to the bank the following day and filed a claim for those transaction which had now cleared. The customer representative filled out the Reg-E Claim paperwork, gave me a copy and told me that an investigation into the matter would be done and that I should be hearing from the bank within 10 business days.When 10 business days had passed and I did hear from the bank, I went back to the branch mentioned above to find out what was happening. In my meeting with the customer service representative she informed me that there was a notation on my paperwork that my claim was denied and that I needed to speak directly with the branch manager XXXX XXXX concerning the matter. He was not in at that time. On XXXX/XXXX/XXXX I met with the branch manger who informed me that they had denied my claim and sighted 4-5 reasons why I was denied. I became very angry because I felt that I was being victimized the second time. firstly, by thieves who hacked my account and secondly by TD Bank who should be protecting and looking out for ultimate good of their customers, of whom I was. I reiterated my position that I was a victim in this matter and that I would not settle for the decision that the bank had made of not honoring my claim. He then said he would refile the claim and that I would be hearing from him within 10 business days. He also told me to file a police report, which I did at the XXXX precinct in the XXXX on XXXX/XXXX/XXXX. I followed-up at the XXXX precinct by requesting a copy of the police report, which I was told by 2 detectives from the fraud department that they could not issue me a copy of the police report, but that they would be investigating the matter and that they would be contacting me within the next few days. I have made several inquiries since then and have not received a response from the police. I have since received letters from TD Bank stating the reasons they have denied my claim. In the mean time they have debited my account in the amount of XXXX which includes overdraft and banking fees of which I am not responsible for. I am hereby filing this complaint against TD Bank and vehemently protest the treatment I have received as a customer. I am dissatisfied and totally disagree with their questionable and inconclusive investigation process. I have not seen any pictures, videos or surveillance. I have received no information on the merchant, location and who conducted these fraudulent transactions using my information. If I was held up at XXXX point and robbed, I would not feel as badly as I feel at this present moment. I felt like I was violated by TD Bank and I plan to pursue this matter to the fullest extent until I am credited all the funds that they have taken from me.
Company Response: Closed with monetary relief

Timely Response

2017-11-10

Alton, NH

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2017-11-09

Brooklyn, NY

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2017-11-09

Jamaica, NY

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with monetary relief

Timely Response

2017-11-09

Fort Pierce, FL

Closing an account

Checking or savings account: Checking account

Can't close your account
Company Response: Closed with explanation

Timely Response

2017-11-09

Hialeah, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2017-11-08

Rehoboth Bch, DE

Managing an account

Checking or savings account: Checking account

Fee problem
Complaint: My account was not overdrawn and yet I have been charged a XXXX} overdraft fee. TD Bank is currently fighting a class action lawsuit for their fee behavior and I have say I 'm very disappointed with their poor behavior toward my account.
Company Response: Closed with monetary relief

Timely Response

2017-11-08

Hillsdale, NJ

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: I was contacted via mail by TD bank as " pre-approved '' for a HELOC. One XX/XX/XXXX, I called TD and applied for a {$200000.00} HELOC over the phone. My application was taken by a mortgage specialist. Over the subsequent days my loan went to an underwriter and a hard credit check was performed. On XX/XX/XXXX, I received a call from TD Bank informing me that my application was declined because my primary mortgage with XXXX XXXX XXXX is an Interest Only mortgage and that TD does not provide HELOC loans behind I/O first mortgages. My issue is that I disclosed the XXXX XXXX XXXX I/O loan during the application process and TD should have informed me then of their policy. Instead, they proceeded with an application they would never approve which had a negative impact on my credit score for no reason.
Company Response: Closed with explanation

Timely Response

2017-11-08

Bundyville, NY

Incorrect information on your report

Credit card or prepaid card: Store credit card

Account information incorrect
Company Response: Closed with explanation

Timely Response