TD BANK US HOLDING COMPANY

2019-09-26

Flushing, NY

Closing your account

Credit card or prepaid card: Store credit card

Company closed your account
Company Response: Closed with explanation

Timely Response

2019-09-26

Bergenline, NJ

Closing on a mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-09-26

Vero Beach, FL

Incorrect information on your report

Credit card or prepaid card: General-purpose credit card or charge card

Account status incorrect
Company Response: Closed with monetary relief

Timely Response

2019-09-25

Brooklyn, NY

False statements or representation

Debt collection: Auto debt

Told you not to respond to a lawsuit they filed against you
Complaint: I purchased a vehicle in 2012. The vehicle was almost paid off, due to an injury I fell behind however I did begin to resume making the payments. I made an agreement with the debt collector for the amount of {$4500.00} of which {$2000.00} was paid. The creditor sold the loan without my knowledge and I sent payments to the original company. I was then sent a law suit letter stating I now owe {$10000.00}. I was not given any written notice that this loan/debt was sold and that payments should be sent to another company.
Company Response: Closed with explanation

Timely Response

2019-09-25

Hawthorne, NY

Managing the loan or lease

Vehicle loan or lease: Loan

Billing problem
Company Response: Closed with explanation

Timely Response

2019-09-25

Colts Neck, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: XXXX lost his job XX/XX/XXXX and is now back to work. He started XX/XX/XXXX. I applied for a mortgage modification on his behalf XX/XX/XXXX. We were informed on XX/XX/XXXX that the bank will not even look at the application. We were informed that their policy is no more than 2 modifications with in a 5 year period, and that I can not qualify for a modification until XX/XX/XXXX. The application was submitted by a 3rd person from a HUD certified Housing Counseling Agency.
Company Response: Closed with explanation

Timely Response

2019-09-25

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with monetary relief

Timely Response

2019-09-25

Raymond, NH

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: TD bank holds account deposits for an long time, they do not allow the money to be available to you according to their policy, their policy states that the first XXXX would be available and the rest of the amount up to XXXX will be available the next business day. This isn't case, they do not deposit checks in a timely manner, they will then clear a check and post it to the account to reflect the same date as deposit while adding additional fees. Our accounts have suffered numerous over draft fees because of them holding checks on an existing account through them for over a year. The deny cash with drawls on the accounts along with Not processing checks- I have had to call in a panic because the funds have taken an extensive amount of time and i was unable to get my medications. I have tried to reach for a resolution with them and i have not gotten anywhere they refuse to change any of this and consistantly blame this on the " Back Office '' stating they dont have control- They have also Made " Authorized phone transfers from one account to another with out speaking with my husband or i they jsut removed money from an account with out our permission. ) we never authorized a phone transfer to clear account from being negative as i was waiting in your company to release my funds. MY ACCOUNT wouldn't have been in a negative state because of your " polices '' THIS IS FOR ALL 3 accounts that are listed on this complaint. I want all accounts to be combed though and all fees returned. as your poor business has cost us a lot of hard ship. I would like this investigated ( this bank TD bank has had numerous Class action lawsuits against them for excessive fees ) I believe what they're doing is illegal and i would like a proper resolution fees and penalties and money returned. An example would be deposit on XX/XX/XXXX XXXX XXXX not available- on XX/XX/XXXX XXXX was added for over draft. but the account wasn't over drawn. once the check cleared it reflected the XX/XX/2019 date. statements and notices are attached. this has been going on for a year. you will be that the fees are not for out fault but for the company as these charges were cleared. they decide what to pay and when to pay it on their terms so see how much they can make off of a fee. they will deny a XXXX transaction but they will approve 5 small transactions so they can assess more fees.
Company Response: Closed with monetary relief

Timely Response

2019-09-25

East Elmhurst, NY

Managing an account

Checking or savings account: Other banking product or service

Funds not handled or disbursed as instructed
Company Response: Closed with explanation

Timely Response

2019-09-25

Chestnut, NJ

Fees or interest

Credit card or prepaid card: Store credit card

Problem with fees
Company Response: Closed with explanation

Timely Response

2019-09-25

Mashpee, MA

Incorrect information on your report

Credit card or prepaid card: General-purpose credit card or charge card

Account status incorrect
Company Response: Closed with monetary relief

Timely Response

2019-09-25

Bronx, NY

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-09-25

Russell, IA

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Closed with non-monetary relief

Timely Response

2019-09-24

Eastchester, NY

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

You never received your bill or did not know a payment was due
Complaint: Hello, I recently went through a financial hardship this summer. I am a XXXX XXXX XXXX who works only on commission and because it's getting more and more challenging to find clients I was late on making my XXXX credit card payment.
Company Response: Closed with monetary relief

Timely Response

2019-09-24

South Florida, FL

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Complaint: I used TD bank years ago. There were charges that didnt belong to me and poor customer service. It made my account in the rears as I am on XXXX. The total of my account was much less than they claim. I also am not familiar with any of the transactions on the following pages. I would like them all removed from my report.
Company Response: Closed with monetary relief

Timely Response

2019-09-24

Boston, MA

Problems at the end of the loan or lease

Vehicle loan or lease: Loan

Problem related to refinancing
Company Response: Closed with monetary relief

Timely Response

2019-09-24

Barnsboro, NJ

Closing an account

Checking or savings account: Checking account

Can't close your account
Company Response: Closed with monetary relief

Timely Response

2019-09-24

Other features, terms, or problems

Credit card or prepaid card: Store credit card

Problem with rewards from credit card
Company Response: Closed with explanation

Timely Response

2019-09-24

W Chester, PA

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with monetary relief

Timely Response

2019-09-24

Blackbird, DE

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with customer service
Complaint: Hello, I recently took out a new TD Cash card. My new account number ends in -XXXX. I have another TD Cash card that was closed due to inactivity ; that card ends in -XXXX. I activated my new card today -XXXX. When I logged into my online account, my old closed card -XXXX appears instead of my new one. I called customer service to get my new card -XXXX added to my online account. My username is XXXX. They advised that I would need to create a whole new account for my new card, which I don't think is right.
Company Response: Closed with non-monetary relief

Timely Response

2019-09-24

Maplecrest, NJ

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Can't close your account
Company Response: Closed with explanation

Timely Response

2019-09-24

Queens, NY

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Application denied
Complaint: this bank is crazy they dont call me from executive to hear my concerns im having with my secured card i applied for the unsecured card as told and was declined which makes no sense on their letter it just states PAYMENTS WERE RETURNED FOR INSUFICIENT FUNDS OVER THE PAST 12 MONTHS AND TO CALL CUSTOMER SERVICE WHEN I DO THEY CANT FIND THIS INFORMATION THIS IS NOT A VALID REASON TO DECLINE ME WHEN IM APPLYING FOR ANOTHER ACCOUNT THEIR USING MY CURRENT ACCOUNT AGAINST ME IVE BEEN WAITING YEARS FOR GRADUATION AND THEY TOLD ME TO APPLY IF I DONT WANT TO CONTINUE TO WAIT FOR SO LONG
Company Response: Closed with explanation

Timely Response

2019-09-24

Sierra Madre, CA

Problem when making payments

Credit card or prepaid card: Store credit card

Problem during payment process
Complaint: XX/XX/2019 Dear Sir or Madam : I have attempted to make several payments, 21 of them and not until the 22nd payment it went through. There was an error in my account number so the payments kept getting declined but unaware of because I was in the process of moving addresses. The card company only attempted to contact me twice and one of the calls was to see a payment in which I made. If I have known the account number was incorrect I wouldve resolved it immediately since my credit score was good before the charge backs. These 21 attempts are what put my credit score to a major decrease. I would always make a payment a week before due date or on time for the card. My latest payment paid the card entirely because I didnt want to deal with the card again. When I made the payment via phone call the employee never informed me the account number was wrong nor did the website it stated my bank. I had months in which I ways making payments unknowingly having them declined because of an error not stated with the website nor the employees. I would like these payments to be dismissed or decreased if possible. Thank you,
Company Response: Closed with explanation

Timely Response

2019-09-24

Foothill Ranch, CA

Incorrect information on your report

Credit card or prepaid card: Store credit card

Old information reappears or never goes away
Company Response: Closed with explanation

Timely Response

2019-09-23

Houston, TX

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with monetary relief

Timely Response