Stallings Financial Group, Inc.

2019-11-04

Written notification about debt

Debt collection: I do not know

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2019-06-14

Oxford, GA

Communication tactics

Debt collection: Medical debt

You told them to stop contacting you, but they keep trying
Complaint: I called them about the debt and they were very rude. They told me to call multiple people. I didn't even call to confirm the Dr . Appointment and they are still charging. I had no phone or transportation. They were rude about that as well
Company Response: Closed with explanation

Timely Response

2019-05-28

GA

Took or threatened to take negative or legal action

Debt collection: Medical debt

Threatened or suggested your credit would be damaged
Complaint: Stallings financial group a collection company sent me a bill saying the creditor : XXXX XXXX XXXX XXXX XXXX that I owe them XXXX dollars I called them it's from a visit from the emergency room doctor I explain to them every month I pay on my hospital bill I haven't received a separate bill from a doctor saying that I owe the doctor that seen me Stalling financial group want me to send them a payment which I don't now anything about I don't old them this company say they got three debts that I suppose to owe I don't now nothing about I haven't received any bills in the mail or phone calls from XXXX XXXX XXXX XXXX XXXX
Company Response: Closed with explanation

Timely Response

2019-02-06

Clarkesville, GA

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Complaint: I have no knowledge of this account, please provide me with the original instrument of debt with my signature on it to verified that this account belong to me in accordance with the FDCPA. And any contractual agreement that proof you have the right to collect this allege debt.
Company Response: Closed with explanation

Timely Response

2018-10-16

Cumming, GA

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2018-04-09

Macon, GA

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Closed with explanation

Timely Response

2018-04-05

Attempts to collect debt not owed

Debt collection: Medical debt

Debt was paid
Company Response: Closed with explanation

Timely Response

2018-03-24

Atl, GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: I paid in full my balance to Stallings Financial on XX/XX/2017. I received aletter with a XXXX balance form the company. The company is reporting to XXXX that this is an unpaid collection. XXXX has attempted to verify the status of this account 5 times and Stalkings is continuously verifying it as an unpaid debt. Attached is the XXXX balance letter, a copy of my bank statement showing when I Paid. I contacted Stallings and they said there is nithng they can do when I asked them to submit the account as paid to XXXX.
Company Response: Closed with explanation

Timely Response

2018-03-06

Atlanta, GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: I've got a collection debt on my credit report for {$4200.00}. I talked to the collection about this account over and over again. They keep telling me that I'm not in their system anymore because the company that I owed, I paid. I never should of been sent to collection in the first place. I talked to the original company that sent me to collection and they said they made a mistake by sending that to collection so they withdrew it. Now the collection agency that they sent it to keep reporting it. They said I'm not in their system but when I talked to XXXX to find out why they keep reporting it, they said it's the collection fault. Every time I talk to the collection agency they hang up in my face or is very rude to me I have recorded calls and all. Now they won't even respond to my dispute and just keep reporting on my credit. I'm so frustrated and don't know what else to do. I ask them to send me information stating that I don't owe them but they keep telling me they can't because I'm not in there system. I don't get it. You report me every month but I'm not in your system? That don't make sense.
Company Response: Closed with explanation

Timely Response

2018-02-28

Crystal Lake, IL

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2018-01-29

Atl, GA

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2017-12-26

Oxford, GA

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Complaint: Stallings financial Group of XXXX Georgia put an erroneous collection item on my credit report. I disputed this through XXXX and the collection agency reaffirmed that I owed the debt. I contacted the original creditor, spoke with their business office and billing service and both confirmed that I was not in their system. I attempted to contact Stallings Financial Group and was unable to reach any individual. This collection agency is located as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, GA XXXX Phone : ( XXXX ) XXXX. I noted that several other people have had similar experiences with this collector.
Company Response: Closed with explanation

Timely Response

2017-12-15

Bremen, GA

Written notification about debt

Debt collection: Medical debt

Didn't receive enough information to verify debt
Complaint: I have been contacted on my cell phone from phone XXXX XXXX XXXX XXXX on Monday XXXX the XXXX and on Wednesday XXXX the XXXX, the person who called asked me to tell him my XXXX and my birthday. he wanted to know my home address. I told him excuse me whom I am speaking to and he claimed to be speaking regarding a medical bill to collect that for a physician office visit. That looked so odd to me since I did not receive any medical bills on my address nor phone calls regarding medical bills to be paid. I told him send me itemized bills and will try to arrange payments after that if those are correct. he tried to give me discounts up to XXXX $ on phone to collect money by any means!! .. He called me twice after that and I blocked his number. Yesterday I received a mailed letter from ( STALLINGS FINANCIAL GROUP INC. ) asking for {$740.00} to be paid to them in 10 days or else? and the language seems abusive and threatening. I contacted the hospital for confirmation of bills and to check for any pending balances. the online account of the company is not a real one and they do not have physical address they only hold a P.O. BOX NUMBER. thank you Yours XXXX XXXX.
Company Response: Closed with explanation

Timely Response

2017-11-14

Bartlett, TN

Written notification about debt

Debt collection: Medical debt

Didn't receive notice of right to dispute
Company Response: Closed with explanation

Timely Response

2017-10-26

Las Vegas, NV

Written notification about debt

Debt collection: Medical debt

Didn't receive notice of right to dispute
Complaint: This is my third complaint about Stallings Financial. I am providing their first response they provided to CFPB where they said they acquired this account on XXXX and sent correspondence to XXXX XXXX XXXX, XXXX Ga etc. Now they responded saying they sent notices on XXXX. I am also providing a rental agreement showing that I live in XXXX XXXX and my current address as of XXXX/XXXX/XXXX. Prior to this address, I was living at another XXXX XXXX address. As I stated before, I did not get mail to dispute this account. Please investigate their false statements. This company is difficult to deal with and I have informed them of my move and not receiving any mail from them to dispute this account in the amount of {$220.00} from XXXX XXXX and XXXX XXXX.
Company Response: Closed with explanation

Timely Response

2017-10-21

Las Vegas, NV

Written notification about debt

Debt collection: Medical debt

Didn't receive notice of right to dispute
Complaint: XXXX XXXX {$190.00} has placed another collection account XXXX/XXXX/XXXX. I have not lived in Georgia since XXXX XXXX, XXXX. I am currently residing in XXXX XXXX, Nevada. I have informed them as of last week when I called to dispute another collection with them for XXXX XXXX/XXXX/XXXX from the same medical business. They are rude and refuse to listen to anything you have to say.
Company Response: Closed with explanation

Timely Response

2017-10-11

Atl, GA

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Complaint: This is my third attempt to get this resolved. Stallings Financial continues to leave on my XXXX report a medical debt that is owed by my insurance company, despite my sending a letter to them with this information. I have now reached the next stage of having my insurance company pay this debt, despite Stallings continued reporting on my credit report. I am attaching the paperwork sent to XXXX XXXX XXXX towards my efforts to get my health insurance company to pay this debt. This should not be reporting on my credit report and I once again demand XXXX cease all attempts to collect a debt that I do not owe and have repeatedly advised is owed by my insurance company.
Company Response: Closed with explanation

Timely Response

2017-10-06

Las Vegas, NV

Written notification about debt

Debt collection: Medical debt

Didn't receive notice of right to dispute
Complaint: I was NEVER notified of debt!! According to credit report debt is {$220.00}. Stallingsfinancial never notified me ... never received any correspondence of debt. Stallingsfinancial has now posted debt on my credit report files.
Company Response: Closed with explanation

Timely Response

2017-09-30

Villa Rica, GA

Communication tactics

Debt collection: Other debt

Frequent or repeated calls
Company Response: Closed with explanation

Timely Response

2017-09-17

Atl, GA

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2017-09-11

Atl, GA

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2017-05-22

Clarkesville, GA

Attempts to collect debt not owed

Debt collection: Medical debt

Debt was paid
Complaint: I was contacted by Stallings Financial Group o n Friday, XXXX XXXX 2017 at my place of employment concerning a claim that I owed {$180.00} to XXXX XXXX XXXX XXXX XXXX . I spoke with XXXX XXXX and explained to her that the debt had been paid previously. She stated I would have to have the practice contact her and confirm this. The practice was closed for lunch when I contacted them so I logged onto their patient portal and made the request. This payment had been made on Monday, XXXX XXXX 2017 by means of my XXXX XXXX for which the payment information had been dropped off in-person at the practice. This amount had gone overdue due to the practice sending the invoice to the wrong mailing address. They had the correct mailing address but did not use it. I had not been informed of the debt until the current resident at my old address had provided me with some pieces of mail that they had received for me. I contacted XXXX XXXX by telephone a second time on Friday, XXXX XXXX 2017 an d told her that I had a copy of the XXXX XXXX statement showing the payment had been made a full month earlier. I asked how I could email this to her and was told to email the scanned copy to XXXX , include the Item number and that they would take it from there. On Saturday, XXXX XXXX 2017, I r eceived a letter from Stallings Financial Group demanding payment for this same debt. On Monday, XXXX XXXX 2017 I co ntacted Stallings Financial Group and again spoke with XXXX XXXX . She stated that they had not received the email and to resend it. I told her that I wanted a fax number to send the information to as emailing this information had not been effective previously. I called her back 2 hours later and she stated she had received the fax and that it was being " reviewed '' by her manager. I asked when I would receive a call back or when I should call them back to confirm that the issue was closed. She informed me that I should " give it a week ''.
Company Response: Closed with explanation

Timely Response

2017-04-03

Gainesville, GA

Improper contact or sharing of info

Debt collection: Medical

Talked to a third party about my debt
Complaint: Stallings Financial Group first called my mother about my debt before me. I called them back and the woman, XXXX XXXX, was very rude to me. She would not send me a hard copy of my debt, then she put me down as a refusal to pay and hung up on me. I called back to speak with a manager, XXXX, and she was very rude to me. I asked them not to call me and was very rude about legal terms. Her tone of voice was not what it should have been. I am very upset with debt collectors and how they have handled me. My parents are divorced, my father is the primary holder of my insurance by divorce decree. I have in writing that he has agreed, if sent to him, to pay. No collector will listen to me explain this and send me hard copies from the time I had XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-09-30

Jacksonville, FL

Cont'd attempts collect debt not owed

Debt collection: Medical

Debt is not mine
Complaint: The billed amount was not sent to the insurance company. The doctor office never said it wil be my responsibility. i am a student and cant afford the whole amout
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed

Disputed: Yes Timely Response

2016-09-12

Oxford, GA

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Complaint: This debt was owed to the XXXX XXXX XXXX and XXXX XXXX. I had temporarily moved from my home due to illness and had my water shut off. In 2015, when I requested new service the water authority did not inform me on how they would bill me so I assumed I would get a paper bill. When I never got the paper bill I repeatedly contacted the agency requesting the bill. I even contacted the XXXX XXXX because other mail had been missing from my home. Despite these requests, I never got a paper bill but came home XXXX day to the water being turned off and a hang tag on my door stating I owed over {$200.00} in back water bills. Additionally, at some point after that I started getting collection letters from Stalling Financial Group. I had no idea who this entity was. I immediately contacted the water authority only to find out that they had been sending my water bill to me through e-mail and it had gone into my junk e-mail. At no time did the sewer authority obtain my consent to e-mail me the bill. Through conversations with the sewer authority, they were willing to remove this item from my credit report because I did not get a bill and I had called them regarding the same. However, they did not own the debt and could not recall it and the persons that they spoke to at Stallings Financial refused to even discuss the matter. I believe this issue was handled incorrectly by the sewer authority and Stallings and I would like this matter removed from my credit report.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response