Specialized Loan Servicing LLC

2016-10-04

Anaheim, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-04

Manchester, NH

Loan modification,collection,foreclosure

Mortgage: Home equity loan or line of credit

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-04

VA

Settlement process and costs

Mortgage: Other mortgage

Complaint: XXXX XXXX, XXXX - Received Specialized Loan Servicing LLC 's ( SLS ) Short Sale requirements XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX " I talked to SLS and they asked me to get a full loan payoff from XXXX. I have ordered it. They also want your XXXX bank statement, have you received it yet? Once I fax all of that in, they said it should be about 72 business hours for a decision. '' XXXX XXXX, XXXX - Requested Short Sale Information was provided to SLS XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX " I am expecting a call from our negotiator today. '' XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX " SLS is asking for a bank statement for account ending in XXXX. They said there are transfers going from XXXX into that account. If you have a current statement for XXXX, they want an updated one for that account too. '' XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX " SLS needs a certified market analysis. '' Requested Short Sale Information was provided to SLS - I stated that I do not have an account ending in XXXX and " XXXX '' is a transaction code generated when performing an online transfer. XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX " I am expecting to hear from the 2nd lien negotiator today. I had left a message yesterday for an update '' " The XXXX lien negotiator said management is still asking for clarification on deposits coming from an account ending in XXXX. They went into the XXXX account ending in XXXX on XXXX/XXXX/XXXX and XXXX/XXXX/XXXX for {$200.00}. '' XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX '' I know this is XXXX and frustrating. We have to send the negotiator a letter signed by you explaining the transfers. He said they just want to be sure there are no accounts they are n't aware of. '' " they are also asking for XXXX, XXXX and XXXX bank statements for all of your bank accounts '' Requested Short Sale Information was provided to SLS - I repeated that I do not have an account ending in XXXX. I highlighted transaction code " XXXX '' which is generated when performing an online transfer. XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX '' I am sorry to bother you but SLS is asking for more information. Have you received your quarterly statement for account ending in XXXX? And they want the XXXX and XXXX statement for Account ending in XXXX. '' Requested Short Sale Information was provided to SLS XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX " I know you are beyond frustrated, I understand. SLS told me in XXXX we would have a decision in 72 hours and each time I have called since then they ask for more stuff. And then want another 72 business hours to review the info we send. It 's a vicious circle they have us going in. Requested Short Sale Information was provided to SLS XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX '' XXXX from SLS just called me on your file. He said that upper management pushed the file back to him as a decline because they want another 30 days of paystubs. '' Requested Short Sale Information was provided to SLS XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX " SLS needs XXXX and XXXX bank statements. They also need paystubs or a current year to date profit and loss. '' Requested Short Sale Information was provided to SLS XXXX XXXX, XXXX - from XXXX - XXXX '' They ( SLS ) asked for an updated HUD and XXXX lien approval. I sent them a HUD and reminded them that our XXXX lien approval expired while waiting on them. '' XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX " I 'm waiting on XXXX from SLS to get back to me. '' No response from SLS XXXX XXXX, XXXX & XXXX XXXX, XXXX more requests from SLS
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-04

San Diego, CA

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Complaint: Since XXXX, Specialized Loan Servicing has been " losing '' my monthly payments and not applying them correctly to my account. These payments are sent electronically directly from XXXX XXXX XXXX ( not US mail or paper check ), and I have proof of payments. Every month I have to print out a proof of payment ( to mail since they do n't accept email ) and call them and ask them to correct their records. They never correct them until I file a complaint with the CFPB.For example, Prior complaints are [ Case XXXX and XXXX. Every month my HELOC payment is electronically sent directly from XXXX XXXX XXXX to SLS for the monthly. I have been using this same process since the day SLS purchased by loan from XXXX. I received my statement for XX/XX/XXXX, dated XXXX/XXXX/XXXX and they are stating that I did not submit payment that was due on XXXX/XXXX/XXXX. The payment of {$190.00} ( ref # XXXX ) was delivered on XXXX/XXXX/XXXX because XXXX/XXXX/XXXX was a Saturday. I even called ahead and spoke with XXXX and told her that I would be sending the payment and it was scheduled to arrive on XXXX/XXXX/XXXX so it would not be late and that it should be applied to the monthly payment due ( it is not an " extra '' payment to be applied to principal ) .SLS needs to find this lost payment and remove reporting of late payments. I have NEVER been late with a payment, but my online profile now shows that I have a record of late payments. I know that late payments impact a person 's credit score. I am tired of wasting my time having to call them every month and spending money on paper, ink and postage to submit proofs of payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-10-03

Chino Hills, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-03

Carson, IA

Loan modification,collection,foreclosure

Mortgage: Home equity loan or line of credit

Complaint: I was divorced XX/XX/2016. During our marriage, my husband would not allow me to pay more towards this HELOC. XX/XX/2016, he brought me a letter he received from SLS that he received XX/XX/XXXX. They changed the conditions of the loan, I am assuming, to finally get the balance of their money. We had only been paying interest on the loan. The payment jumped from $ XXXX/mon. to {$380.00} a month. I contacted SLS and applied for a Loan Modification, which after completing the significantly long application and submitting it with the {$500.00} loan modification fee ( cashier 's check ), the modification was approved and lowered to {$280.00} a month for 5 yrs.. Still a lot of money for a XXXX-year single women trying to keep her home, but I was going to manage. The first payment was due out of my bank account on XX/XX/2016. They took the same " old '' payment out ; I contacted them and they assured me that the new payment amt. would come out XX/XX/XXXX. It did not, they sent me a bill for {$490.00}! I freaked out and called right away to try and figure out what went wrong. SLS had applied my {$500.00} Loan Modification Fee towards my account like a payment! They took the {$490.00} out of my bank acct. XX/XX/XXXX. Since XX/XX/XXXX, I have battled to try and get my account corrected. I called many times and was reassured they had corrected the issue. To this date, they still have not. I sent them a letter telling them I was contacting your agency to try and get things straightened out and then received a letter from them saying they would get it figured out within the time limits your agency imposes. I have not heard anything further. The XXXX. monthly payment came out of my account 6 days late ; however, it was for the new amount and I have received no communication in writing that they have corrected my account. I will be uploading probably too much information, but I believe you will see after a review, why I am pulling my hair out that these " supposed '' professionals are unable to make a simple correction to my acct. It might be a " mute point '' at this time, but I wanted to give it one last try before I accept my " fate '' of paying these people their money so that I can hopefully then get my house refinanced at a lower rate ( if the mortgage industry does not try the XXXX they did in the movie " XXXX '' within the next five years ). I should have gotten this information to you much sooner, but I have had a personal emergency and work a job with long hours in summer months. I just can not understand their stance ; if I handled a customer the way they have handled my account, I would have been fired. I work as an XXXX at a XXXX and provide XXXX daily to my internal/external customers. My boss would have had my head on a plate if I treated one of our customers this way. However, it appears that this is how SLS is doing business. I must have talked with at least XXXX different people in the company and still no help. I even got ahold of an " internal number '' that one of the agents gave me because I was being so persistent and after they reviewed all the info on my " acct screens, '' I think this person knew I was in the right. It did no go good ; I never received the promised call back. I gave up XX/XX/XXXX, because of my work load and health issues. I pray that CFPB will help me correct my account. Thank you for listening.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-30

Los Angeles, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-09-30

Hilo, HI

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-30

Washington, DC

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-30

Tampa, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: In XXXX XXXX I submitted a complaint similar to the XXXX today. SLS my servicer responded and alleged I had missed my XXXX XXXX payment, and that I did not make this payment until XXXX XXXX. If you will review attached proof of payment made you will clearly see I did not miss this payment. SLS ( my original complaint ) has been misapplying my monthly mortgage payments regularly. I do not know who can audit their files regarding my payments and unapplied payments but this is highly suggested. I have incurred late fees after late fees and now SLS has me in foreclosure.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-30

Santa Ysabel, CA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: XXXX told me they would take no futher action as long as I did not fall more that 2 months behind on my mortgage. Six days before my monthly payment was due they informed me at my mortgage was given to SLS and they were demanding that I pay 3 payments in 6 days or they were going to put me in default. When I called SLS they told me that they could demand all 3 payments it they wanted to. A couple days later SLS called me again saying to send in one payment by certified check, which I did. A couple weeks later they sent the check back and told me they were going to forclose on my home.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-30

Rncho Domingz, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I 'm a XXXX years old man with a mortgage with loan servicing company Specialized Loan Servicing. Because of a previous illness and financial hardship I became delinquent on my mortgage. However, my financial hardship ended but I did n't have enough to reinstate the delinquency of the loan. Thus, I applied for a loan modification but did n't fill out the paperwork correctly and got denied XX/XX/2016. I found assistance and filled out the documents providing all sources of my income. A full loan workout package was faxed to SLS on XX/XX/2016 and they acknowledged that they received the documents on XX/XX/2016 and processed the documents on XX/XX/2016. A single point of contact was assigned to the account - XXXX and he advised that the file would be sent to an underwriter for further review on XX/XX/2016. On XX/XX/2016, XX/XX/2016, XXXX, XX/XX/2016, XX/XX/2016 and XX/XX/2016 my 3rd party representative called and was told that the file was still in active review for a loan workout. A foreclosure trustee sale was scheduled for XX/XX/2016 but was postponed to XX/XX/2016 to allow SLS underwriters time to evaluate the documents. On XX/XX/2016, I was advised that a " soft denial '' was initiated in the notes due to my failure to provide federal tax returns. However, SPOC XXXX never advised that I needed to provide tax returns. On XX/XX/2016 I submitted tax returns. On XX/XX/2016, SLS said they would not allow the modification to be reviewed because they require 38 days to review documents prior to a foreclosure auction date. They said they will move forward with a foreclosure and repossession of the property
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-29

Vancouver, WA

Loan modification,collection,foreclosure

Mortgage: Home equity loan or line of credit

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-29

Chestertown, MD

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-29

Berkeley, NJ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-29

PA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I have been trying to work with Specialized Loan Servicing company since XX/XX/XXXX on a load modification application. I sent all the papers they have asked for and every time i called them they would ask for the same papers that were sent over and over again. I started calling the lady that is handling my application instead of calling the help line and again i faced the same issues of her asking for the same documents. Last Monday XX/XX/XXXX i called XXXX who said some of the papers were not accepted becasue they were missing little details that i was never told about all the other times i had called. So i lost my cool from being frsutrated and overwhelmed for not getting the help i was asking for and for the process taking for ever before a resoulution is found. After i sent my papers last Friday XX/XX/XXXX i walled again this Monday XXXX and i left a message for that same person to call me back and she never did. So i called the help line and i was told the papers didnt download yet so i thought maye thats why i was not called back. So this morning i called again and left a message to be called back and no one called me yet and it has been 4 hours. In the past it would only take 20min for the call back. I have not paid in 4 months. I am very concerned about loosing my house, time is being waisted and no one seems to care. I need help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-29

WA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: In XXXX I took a 1st & 2nd loan with XXXX. I paid both off, Deed of Reconveyance was filed on first on XXXX/XXXX/XXXX. XXXX transposed XXXX numbers in the recording number to me, plus the XXXX County Auditors miss filed the Deed of Reconveyance for almost 2 years. During this time XXXX demanded payments, after getting bad legal advice I made payments to them ~ 2 years, until they got proof my loan was paid off & had a full accounting of the loan. Litigation followed, XXXX could not produce a full accounting of the loan or provide proof they were the note holder. They abandoned their collection efforts & refused to refund my {$120000.00}. Than XXXX XXXX XXXX did the same things. Once again litigation followed & they could not prove they were the note holder & could not produce a full accounting of the loan from it 's inception either. I refused to make any payments to them. They too abandoned their collection efforts. Now in XXXX XXXX, XXXX illegally acting as a trustee for a make believe trust called : XXXX XXXX ARM TRUST, MORTGAGE PASS-THROUGH CERTIFICATES, XXXX XXXX, ( XXXX XXXX ). This was delisted on XXXX/XXXX/XXXX. See XXXX Also in XXXX XXXX, XXXX did a illegal Assignment of Deed to Trust to Wells as the trustee for XXXX XXXX & the address they used : XXXX, SC XXXX has been another business for 20 years! The trustee who is acting on XXXX behalf, is : XXXX, WA XXXX. Phone : XXXX. Washington : XXXX California : XXXX Nevada : XXXX filed an illegal Notice of Trustee Sale ( NTS ) on my chain of title on XXXX/XXXX/XXXX. He violating the Deeds of Trust Act in Washington, XXXX XXXX by NOT validating that it was a true debt, by NOT serving pre forclusre statements & by NOT serving a Notice of Default. I immediately sent a Cease & Desist and a 10 day Demand for Debt Validation, this is also a Qualified Written Request, ( QWR ) under and I Fully Dispute said debt under : 1 ) Real Estate Settlement Procedures Act, ( RESPA ) 12 USC Chapter 27, section 2605 ( e ) ( 1 ) ( B ). 2 ) Fair Debt Collection Practice Act, ( FDCPA ) 15 USC Chapter 41, section 1692g ( a ) ( 4 ) ( 5 ) & ( b ). And I demanded Presentment under the UCC to see the original note. Therefore ; I demand a PRESENTMENT AND VALIDATION of the original Note & debt in person within 10 days of your earliest receipt of this Demand letter/ QWR, per U.C.C. , RCW XXXX, Presentment. Id, ( 2 ) ( i ) is very clear, you must exhibit original instrument to me. Also under the U.C.C., RCW 62A.9A-406 ( 3 ) ( C ) ( c ) Proof of Assignment. You must clearly show the full privity and each assignment from XXXX to XXXX XXXX. Failure to do so allows me to as the " alleged account debtor '' to DISCHARGE " my obligation '' and pay the true assignor. " IF '' any debt truly exists! Within this presentment, I demand to see proof of all assignments of said note, with full privity from XXXX to XXXX XXXX, along with any alonges to note as well, under Id. Also I demand a certified true copy of said note with a proper Deceleration of it 's authenticity per the FRCP of the note and any alonges as well. Along with a full accounting of ALL money transactions on said note including any monies ( considerations ) in the purchase and transfers of said Note and Deed of Trust to all parities in privity. This was sent to XXXX XXXX and XXXX. Both ignored. XXXX & Specialized Loan Servicing ( SLS ) are continuing with this illegal foreclosure. SLS # XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-09-29

CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: My loan was transferred to SLS while at the very end of a modification review. I was in foreclosure, but did not have a sale date. I would call to check the status and for months I was told that the documents were still being reviewed. I then received a letter requesting additional documents by XXXX/XXXX/16, I met the deadline by mailing in the documents before the date on XXXX/XXXX/16. I called to follow up and was told that the documents were not yet received, but not to worry and it was normal. I was nervous, so I resubmitted the documents via email on XXXX/XXXX/16, to the point of contact I was given. When I got through to him to discuss the application, he told me that the documents were not received & that only a limited number of pages could be accepted via fax or email. This was not indicated in the package, where the acceptable methods to submit documents are explained. He told me my review was closed. He said SLS would reopen my review & likely reassign him. In the meantime, he asked that I submit updated documents. I submitted the documents. I then received a letter dated XXXX/XXXX/16, indicating that the initial submission was received and requesting additional documents by XXXX/XXXX/16. I know this is confusing, basically SLS said they did not receive documents by XXXX/XXXX/16, however sent me a letter indicating that they did. I was given the wrong information. I was gathering the additional requested documents, again & at the same time just received a Notice of Sale date for XXXX/XXXX/16. I have followed all of the requests by SLS, yet while working on my modification I was given a sale date notice less than a month away. I have a difficult time getting through, I have updated my number several times and they still have the wrong information. I am told different things via mail and on the phone. I am now worried that I am not getting a fair chance at a review, and have incurred more fees associated with the foreclosure. Please help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-09-29

Seattle, WA

Settlement process and costs

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-28

Brooklyn, NY

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-28

Winthrop, MA

Disclosure verification of debt

Debt collection: Mortgage

Not given enough info to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-28

Belott, TX

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-28

Eden, PA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-28

Salton City, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-28

San Gabriel, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I have been dealing with Specialized Loan Servicing for a number of years when XXXX XXXX XXXX transferred my loan to SLS. I was trying to get a loan modification from B of A when they transferred my loan to them. I dealt with SLS for over 15 months, submitting the same documents over and over before finally getting a modification. Although I feel I qualified for a government loan program to help me in a time when I was dealing with a work-related injury, they offered me an adjustable rate mortgage. I was so tired of dealing with them, I took the ARM. I have not recovered form my financial issues and I have been trying to qualify for a modification through a government program. My loan payment has increased {$500.00} in the last 6 months. I was denied a modification due to not completing their process of submitting new paperwork every 30 days and started the modification process again. I have been submitting applications and paperwork for the past 12 months and SLS keeps requesting more documentation and information from me. The latest issue is when I refused to submit bank statements from my boyfriend who lives with me and contributes to my household. I do n't feel it is necessary to submit his bank statements since he is not being added to the loan. I have submitted his pay check stubs and they ran his credit and they were still requesting bank statements. I resubmitted a new application with my boyfriend as a renter. That was on XXXX XXXX, 2016, they said they had everything they needed to submit it to underwriting. I called them on XXXX XXXX, 2016 because they robo called me to say they needed to talk to me. I called them and they said they have everything they need and they would submit it to underwriting. I said that I submitted everything over a month ago and no one has asked for any other paperwork, why did n't it get submitted a month ago. The representative said she did n't know why it was n't submitted but it was now being submitted. I called XXXX XXXX XXXX to ask what I should do about the fact that they had n't submitted it a month ago and the rep said she would call them and find out that information. When we called them back together, the SLS rep said they were missing a tax document that was filled out incorrectly. I told them I filled it out months ago accurately and he said, " Oh, I see that you did resubmit it they right way. '' I said that was months ago. He said he had everything he needed and he would be submitting it to underwriting. I asked why it had n't been submitted to underwriting before XXXX XXXX, 2016. He stated that they did n't have all of the correct paperwork to submit it and I reminded him that I actually did have all of the paperwork submitted. He said that as of XXXX XXXX, 2016 they had all of the correct paperwork ( even though I faxed it on XXXX XXXX ). I asked why it was n't submitted for review on XXXX XXXX then? He said he was submitting it the day I called which was XXXX XXXX. I contacted the escalation department for XXXX and they started an escalation on Monday XXXX XXXX. I checked my email today, XXXX XXXX and there was a message from SLS stating that they needed 2 months bank statements from my contributor. I called XXXX to record the call and I told SLS that I filled out a whole new application and submitted it on XXXX XXXX with no contributor and my boyfriend listed as a renter. The rep said she would submit a letter to underwriting for this. I am completely frustrated and disgusted with the way SLS has handled this modification and all of the modification attempts before this. There are so many complaints against this organization and it is extremely disturbing that the government has n't done something about this company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response