Specialized Loan Servicing LLC

2016-10-18

Wrentham, MA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I have XXXX mortgages with Specialized Lender and I never received my XX/XX/XXXX mortgage statement which is what triggers me to pay them. I opened my XX/XX/XXXX statement on XX/XX/XXXX and realized I never psi for XX/XX/XXXX. I immediately paid for both houses and the late fee for XX/XX/XXXX and they received payment XX/XX/XXXX. I thought I was all set until today when I was declined for credit for a new phone. When I called I found out I went from a near perfect credit score to default. I immediately called the mortgage company and they told me I could fax a letter but usually they never reverse the notification they send to the credit reporting bureau. SLS also do n't thing they needed to contact me before they notified the credit reporting bureau. I have never been late before and had a great credit rating and they ruined it and do n't seem to care to help me clear it up. I did send them a faxed email since that is all I could get to deal with my issue and they told me they would let me know what they will do in 30 days. So they ruined my credit and I ca n't do anything tip I hear from them. XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-17

Grover Beach, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-17

Brooklyn, NY

Other

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-17

Happy Valley, OR

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-17

FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: My home loan went into default XX/XX/2014 with XXXX XXXX, due to a temporary hardship. The hardship was resolved and an application for loan modification was submitted ( XX/XX/2014 ). Since the original submission, and to date, XXXX and its servicers have rotated at least XXXX " Preservation Specialists '' on my applications, lost or arbitrarily rejected multiple loan modification requests, applied arbitrary qualification criteria, transferred servicing to another company, and has repeatedly misrepresented the status of the application and required substantiating documents. After being told by XXXX that the loan was not in active foreclosure and they were working with me, on the same day they filed foreclosure. Defending myself in court has been costly and distractive, as well as a cost in emotional stress and lost wages. Meanwhile, the finance charges grow and related administrative fees increase. My consumer credit counseling representative suggested a complaint is in order. I have also filed civil counter claims.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-17

Juniper Hills, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: I applied for a loan modification in 2014 with SLS ( Specialized Loan Servicing LLC ) after mortgage loan was transferred from XXXX Mortgage to XXXX XXXX XXXX. I diligently providing all documents requested by them ( SLS ), at least two dozen times by fax, USPS and XXXX, in an effort to have the modification approved. Each time documentation packages were submitted, a call by a SLS representative would state 1 or 2 items ( documents were missing ) I was advised early on in the process that I qualified for the loan modification and the eligibility to qualify for foreclosure prevention was a shoe in, to include an option for the Home Affordable Modification Programs ( HAMP ). The result from SLS home modification and mortgage assistance failed resulting in foreclosure. In the multiple repeated phone calls to SLS they have not had the same individual answer the phone and I keep getting different stories from whatever representative I speak with. This company has been impossible to deal with and is going to cause me to lose the property that I was seeking the modification for due to their inordinate delay and complete inability to respond to this request in a reasonable manner. I have recently, attempted to contact the company requesting an offical letter stating my foreclosure was redeemed and my property was sold. This required by my present employer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-17

Keyport, WA

Loan modification,collection,foreclosure

Mortgage: Home equity loan or line of credit

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-14

Westfield Ctr, OH

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: We had a modification plan and an agreement with the prior lender just before this loan was assigned to another lender, which engaged Specialized Loan Services to service the mortgage. SLS ignored the agreed modification amount and demanded a higher amount. We paid that amount rather than go into default. Now, SLS has increased the mortage without explanation by more than {$460.00} a month. In a statement dated XXXX/XXXX/2016, SLS without explanation increased monthly mortgage payments to {$1700.00} ( XXXX ) from {$1200.00} ( XXXX ), an increase of {$460.00} ( XXXX ). Before SLS began servicing this loan I had executed a modification plan with XXXX, the original owners of the above mortgage loan, in which I was to pay {$1100.00} ( XXXX ) monthly. After it began servicing the loan, SLS ignored the terms of the modification agreement and increased my monthly payments to {$1200.00} ( XXXX ). After that increase, I spoke with SLS representatives for weeks and remained confused about how payments to SLS were credited to my account. To date, I have gotten conflicting and confusing answers from SLS representatives. My total annual Real Estate County Tax payments is {$6100.00} ( XXXX ) ; total annual homeowners insurance is {$2300.00} ( XXXX ), for a total of {$8500.00} ( XXXX ). The escrow increase of {$460.00} a month amounts to an annual amount of {$5500.00} ( XXXX ). My current escrow payment is {$550.00} ( XXXX ) a month or {$6600.00} ( XXXX ) a year. Added together, the escrow increase by SLS amounts to {$12000.00} ( XXXX ) to cover expenses of {$8500.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-13

Brooklyn, NY

Other

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-13

Manhattan, NY

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-12

City Industry, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-12

Addisleigh Park, NY

Other

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-12

Berkeley, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-11

Ocala, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-11

Hillsdale, NJ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-11

Chester, NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: On XXXX/XXXX/2016 I requested XXXX and its XXXX.to review my file and consider a resolution through a complaint I file on above mentioned date. I am now employed and have established myself again and I am able to retain my home. My complaint ID is XXXX. The reason for my default has to do with the loss of my job. XXXX XXXX was consistently informed of the progress I have made. We are in foreclosure and looking for a sale day. I am want to retain my home for us and our XXXX children. Please I have now send another package to the new servicing co by th e name of XXXX. I have also done a forensic review of my file and found discrepancy 's. I am attaching it for your review. I need to keep my home I would appreciate a quick response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-10

Bigmount, PA

Settlement process and costs

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-10

Okc, OK

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-07

Marina Del Rey, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-10-07

Pacific City, OR

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: refused loan payment, misinformation trying to charge me to make a payment
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-07

WA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: In XXXX, we began to try to acquire a Loan Modification. We started to work directly with XXXX, who recommended we stop making our house payment so we could qualify for the modification. It was a very stressful process because it was explained multiple times that another department might have gotten the information -- it seemed one department did n't know what the other one was doing. I would always respond with whatever information was requested. In XXXX XXXX, we were put on a trial program and we paid each and every payment on time and in full. I have documentation of all the check numbers that were given, amounts and when they were given. However, in the spring of XXXX, I was told we had been denied the Loan modification! I did n't understand because I had sent in all documents and performed as requested, but the representative assured me the appeal would be accepted if I just kept making the payments on time, so I continued making payments. Both my husband and I were employed and in XXXX XXXX, I called to finalize our Loan Modification. The lender requested our pay stubs and asked that we write another Hardship letter ( which we did ), and meet with a credit counselor, which we did in XXXX XXXX. We felt we were getting very close to finalizing our Loan Modification. But, we received no paperwork from the lender, and when we called, no one seemed to know anything, and just advised us to continue to pay our trial payment, which we did. By XXXX XXXX, the company I was working for had to downsize and laid-off many of the sales staff, including me. I went on unemployment. At this time, however, XXXX was working more and XXXX, our loan contact, stated that all she needed was XXXX more paystubs, which we provided. We faxed his pay stubs as requested, and a letter from XXXX 's employer. In addition, we faxed my unemployment information. I never heard from XXXX again. In XXXX XXXX, I was told we had been denied our modification and that we would have to reapply. In addition, you sent back part of our trial payment for that month, and said the lender could not accept these payments anymore. At this time SLS became involved in the situation. When I gave our information to reapply, I was told that the lender could take only one source of income per phone call and, therefore, we did not qualify for Making Home Affordable. It was crazy-making and completely ridiculous that we could not give you ALL of our financial information at one time so we would qualify. In XXXX, we decided to go to an attorney to follow-up on our Trial Loan Modification payments. We were told that none of the trial payments went to the principle of our loan. In other words, none of the 16 months of payments, at $ XXXX ( almost {$34000.00} ), were applied to our mortgage. We checked our statement and, sure enough, you showed we had not paid on our mortgage since XXXX! We tried to sell our home in a short sale, and listed it in XXXX. Since that time, we have submitted XXXX ( XXXX ) offers, and the first XXXX were turned away by SLS 's refusal to cooperate timely, or at all. We have filed prior complaints about this with the CFPB. We currently have a valid offer on the property and have again sent in all required documentation for underwriting. We are prepared to close Escrow in 45 days from lender approval. Our contact, XXXX, ID # XXXX, said that our short sale was denied because their XXXX agent is backlogged, and because " the file has been open too long. '' These are not valid reasons to decline a short sale with full documentation and a live offer. We are concerned that the lenders have simply been taking money from us all of these years with no intention of modifying or loan or following through on workout options.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-06

Ocoee, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-06

Clarkesville, GA

Settlement process and costs

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: My loan was transferred to new servicer effective XXXX/XXXX/16. I have sold my house and was scheduled to close today XXXX/XXXX/16 and that has had to be postponed because new servicer says they can not provide payoff info or account info because it is not in their system. They are offering no help and now I can not close and this effects my buyers and their buyers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-06

FL

Loan modification,collection,foreclosure

Mortgage: Home equity loan or line of credit

Complaint: Due to hardship and business loss due to a criminal partner - indicted and later charges dropped due to the defendant 's high level friends, and the loan officer who was the son of then state Senator - and my nearly {$2.00} XXXX loss in assets, and indebted to guarantee on the loans of {$1.00} XXXX, I was unable to pay off the total HELOC - I applied for mortgage assistance with Specialized Loan Servicing and they proceeded only to collect documents and over a prolonged and inefficient ( and intentional ) 4 plus months, I sought another refinance source. The note was due XXXX XXXX, XXXX, and after roughly 2 and half months to that point, I sought alternative mortgage source. I received advisement from XXXX and XXXX XXXX mortgage officer, and was at threshold of a successful refinance, having negotiated and resolved XXXX judgements from the North Carolina business within 40 days, and yet during this actual and productive effort, Specialized Loan Servicing had, after XXXX plus months of " collection and review '' declared me as DECLINED and delinquent - even WHILE I was at the threshold of a successful refinance with XXXX XXXX with the very same data and documents presented to SLS. So SLS dragged the " modification '' effort LONG over the maturity date, AND subverted my successful refinance with alternate sources through XXXX XXXX. They have left me NO alternative while they try to force foreclosure instead of truthful and competent and efficient counsel and " hardship mortgage assistance '' per their false presentation. Also, at no point was any correspondence over email as they do not want ANY exchange in writing that can be reflected on as SLS inducements - while on XXXX separate incidents I was encouraged " If you pay a little in principal, you will probably get the modification because your loan is only interest only '' ; and another occasion, " You will probably qualify for XXXX of XXXX solutions, modification, restructure or ( do n't recall the XXXX ) '' .... so encouraging a needy and nervous citizen to stay with their cumbersome and abusive process. I am income producer, the home has XXXX XXXX appraisal per mortgage notes, I have NEVER MISSED ANY PAYMENTS OF ANY KIND, and I offered a reduction of principal if it would help. I was qualified for a refinance after XXXX XXXX advised a resolution of the NC business judgements, which I resolved within 40 days. I had efficiently with REAL assistance, resolved these matters and was at the brink of successful refi and ready to cure the outstanding HELOC - and SLS through their intentional and burdensome process, and absolute failure at assistance, declared me delinquent and left me unable to refi and cure this matter. I have since sought the help from XXXX sponsored XXXX XXXX XXXX XXXX in a 3rd party effort at a loan restructure. This effort has just begun as XXXX XXXX has initiated the effort as of Tuesday XXXX XXXX. SLS had already declined a first appeal. I am clearly NOT a risk as I have overcome great business hardship, I have personalcash assets to assist in any efforts I must perform, I and wife have a two year averaged {$9.00} plus XXXX per month income .... We have NEVER MISSED A PAYMENT OF ANY KIND. SLS did not assist us as they sought only to have me grovel through a futile document collection to only hang me out past my maturity date, then decline me. It is worthwhile noting too that SLS prompted all of this " delinquency '' effort in XXXX XXXX with a " assistance application package '' mailed me and a phone call declaring ( falsely ) that I had missed a payment and was delinquent. It was not true. So they initiated under false pretenses a " delinquency condition '' that did not then exist. But EVERY effort sice has been simply designed to carry me over maturity date and a delinquency that they could then act on - using folds of regulatory process. CFPB must STOP this sort of operation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-10-05

NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response