Specialized Loan Servicing LLC
Consumer Complaints
There are over 4954 complaints on file for Specialized Loan Servicing LLC. Dated between 2019-12-06 and 2012-04-23.
Complaints Page 6
2019-10-17
Bohemia, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: We were offered a trial modification in XX/XX/XXXXof which we accepted. The trial payments as stated in the offer requested three ( 3 ) payments, but we received a letter to continue making the payments until we received the final modification documents.
We made five ( 5 ) payments of {$2600.00}.
XX/XX/XXXX - Debit - Transaction-XXXX XXXX, XXXX - Debit - Transaction XXXX XX/XX/XXXX - Debit - Transaction - XXXX XX/XX/XXXX Pmt Made with Representative - Comf . XXXX XX/XX/XXXX Pmt Made qith representative - Comf. XXXX As of XX/XX/XXXX There was a suspense amount on the account of {$42000.00}.
XXXX XXXX we called to make the XX/XX/XXXX payment, we could not make any payment.
Why? we asked but we were told that they were waiting because the modification was complete, and there was in fact a suspense amount ( {$42000.00} ) on the account that would be applied for XX/XX/XXXX payment.
We waited all of XX/XX/XXXX, we did not receive any documents as promised. We kept in touch to make sure we were getting the modification and they assured us it was complete. Finally on XX/XX/XXXX, we received the modification documents with a request to return them by XX/XX/XXXX.
According to the Modification documents, Our first mortgage payment was due on XX/XX/XXXX, however we received a Notice of Default on our Mortgage before we received the executed Modification Agreement, from that point on we have to fight to make the payments. We had to call in to make the payments and get a supervisor to ok the payment. We mailed in some of the payments.
Then starting XX/XX/XXXX received a default statement showing that we owed {$12000.00} XX/XX/XXXX {$2000.00} XX/XX/XXXX {$3100.00} XX/XX/XXXX {$3100.00} XXXX XXXX {$3100.00} According to the Modification Agreement our payment was {$2600.00}, when did the payment change?
The second statement for XX/XX/XXXX came stating that we owed {$8900.00} showing payments of : XX/XX/XXXX - {$2500.00} XX/XX/XXXX - {$3100.00} XX/XX/XXXX - {$2600.00} With a suspense amount of {$610.00} We have tried, over and over again, each representative we have spoken to has advised us to have the situation investigated, they could not see any reason why the account has so many changes in the amount of the payments.
There is noting in the modification agreement that shows the payments will change each month.
We received another statement XX/XX/XXXX XX/XX/XXXX - payment {$3000.00} XX/XX/XXXX - payment {$2600.00} List of all payment from bank receipts will follow by fax.
Thank You
Company Response: Closed with explanation
2019-10-16
St Heights, MI
Incorrect information on your report
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-16
Jensen Beach, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-15
CT
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: On XX/XX/2019, I received a notification via US Mail from XXXX XXXX that they were transferring my home mortgage to SLS, Specialized Loan Servicing effective XX/XX/2019. On XX/XX/2019 SLS notified me that due to an escrow shortage, my monthly mortgage payments would be increasing from {$2400.00}, ( which I had been paying to XXXX XXXX ), to {$3100.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-15
Arco, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I contacted SLS, the 2nd mortgage on my home & told them I was affected by the National Disaster of XX/XX/XXXX & XX/XX/XXXX, CA wildfires. I requested assistance, but received no reply. I then applied for assistance in XX/XX/XXXX/XX/XX/XXXX. My request was denied on XX/XX/XXXX, see attached letter, bc a payment w in the guidelines could not be calculated, HOWEVER, XXXX, the account rep for my loan told me on XX/XX/19, that no package was received & that my financials were not used in the review. This is upsetting bc how could it be properly reviewed. I resent the package along w the appeal of the denial on XX/XX/19- the deadline was XX/XX/19. I was waiting for the outcome & at the same time received a sale date for XX/XX/19. I resubmitted the attached package on XX/XX/19 & on XX/XX/19.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-15
Key Biscayne, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: On XX/XX/XXXX I sent a response e-mail to XXXX ( Teller ID XXXX ) from Specialized Loan Servicing. ( see attached documents for the e-mail and the documents attached to the e-mail. ) In this e-mail I advised XXXX that I was in receipt of her letter dated XX/XX/XXXX regarding the available options to me for mortgage relief.
I informed XXXX that I wanted Specialized Loan Servicing to be aware that my mortgage which is under the XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX ) was part of a settlement agreement with the Department of Justice. With this said, said settlement agreement stated that XXXX XXXX XXXX must provide relief to consumers. Some of that relief would be in the form of principal reduction and loan modification that would result in numerous homeowners no longer being underwater on their mortgages and finally having substantial equity in their homes.
While I was in negotiations with Specialized Loan Servicing they only thing they offered me was to modify my loan with a lower interest rate and putting all past dues amount, fees, etc. and the principal amount to the end of the loan as a balloon payment. Also, the terms of my loan where not extended they remained with the same end date as the original loan.
XXXX XXXX XXXX/XXXX XXXX / Specialized Loan Servicing have not complied with the Department of Justices Settlement Agreement of XX/XX/XXXX nor have they complied with responding to my first letter to them regarding the consumer relief that is owed to me under the said settlement agreement. They have violated their agreement with the Department of Justice and have failed to provide me with all the allowed relief for my mortgage loan.
I request that they provide me with answers and with the consumer relief that is due to me under their agreement with the Department of Justice Settlement Agreement of XX/XX/XXXX. The relief is not only a lower interest rate, a loan modification but also principal reduction, forbearance or forgiveness of first lien. Please see in the attached document Page # 5 Consumer Relief for further information on the consumer relief that is to be provided to homeowners.
Also be aware that Specialized Loan Servicing as the Servicer has to this date never provided me an answer to my original letter to them regarding this issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-15
FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: So I wanted to make my mortgage payment online with XXXX XXXX XXXX - I could not. The option was no longer available. Upon calling they told me my servicer has changed to Specialized Loan Servicing LLC. Never heard from them before. Never got the monthly bill. Never got a welcome letter from them. I could not open an online account, because it would not accept my social security number or loan number - the field went blank as soon as I hit submit. Their website does not seem to be functioning properly ( sls.net ). On the login site it tells you, you can call them for {$12.00} and that you can pay online, but a fee might apply. I called them and they graciously allowed me to pay on the phone - but only this one time. I am now supposed to jump through hoops to make my monthly mortgage payments?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-14
Indianapolis, IN
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-14
Staten Island, NY
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: My name is XXXX XXXX and I currently have a home equity line of credit with SLS. In XXXX I lost my job and fell 2 months behind on my payments in XXXX. After several discussions with personnel at SLS I understood that if I added additional money to my monthly payments that money would be held in an unapplied funds account until such a time that a full payment could be made. I started adding additional money over and above my monthly payments and soon realized the money wasn't being held in an unapplied funds account. I immediately started calling SLS to straighten everything out. Attached you will find notes of who I spoke to, dates and times. You'll also see that on multiple occasions commitments were made to straighten everything out.After 4 years and a formal complete I was told that SLS wouldn't apply any additional funds over the mortgage payments to the 2 back payments. I was also told that from that point on if I called my in payment monthly and specified the additional funds were to be held in unapplied funds they would then be held until a full payment could be made. On XX/XX/XXXX I made a payment of {$700.00}. XXXX for the mortgage payment and {$100.00} to be added to the unapplied funds account. Confirmed by XXXX of the Customer Service Team. On XX/XX/XXXX I spoke to XXXX paid {$610.00} and {$100.00} and {$12.00} Fee to pay over the phone. {$200.00} will remain in unapplied funds ( from XX/XX/XXXX & XX/XX/XXXX ) {$720.00}. Confirmation # XXXX. On XX/XX/XXXX I checked my account and noticed the money was missing from unapplied funds. After many calls I was told several times a supervisor would call back. I never received a call from a supervisor. I did start receiving endless collection calls. Today I checked my SLS account and noticed my unapplied funds account is negative over {$500.00}. My payment of {$720.00} is listed as {$500.00}. Please see attached notes. The annotation takes a few seconds to open so please be patient. Attached is a personal call log documenting much of my communication with SLS with dates and times. I've also attached a spreadsheet showing all payments made to SLS. There is a column showing how much I put into unapplied funds monthly since XXXX when I missed 2 payments. Each month instead of holding the money until a full payment could be made the money would be applied to unpaid principal which left my account perpetually 2 months behind.
XXXX XXXX XXXX XXXX ) XXXX Also, see below last signed on XX/XX/XXXX XXXX Next Payment Due : XX/XX/XXXX Payment Amount : {$1600.00} XXXX XXXX XXXX PRINCIPAL & INT PAYMENT : {$590.00} CURRENT ESCROW PAYMENT : {$0.00} TOTAL PAST DUE : {$1500.00} TOTAL AMOUNT DUE : {$2100.00} UNAPPLIED : ( {$500.00} ) TOTAL PAYMENT AMOUNT : {$1600.00} LAST PAYMENT RECEIVED : XX/XX/XXXX LAST PAYMENT AMOUNT : PAYMENTS MAXIMUM CREDIT LIMIT : {$100000.00} ACCOUNT BALANCE : {$58000.00} AVAILABLE BALANCE : {$0.00} GO PAPERLESS : AUTOMATIC PAYMENTS : INELIGIBLE Please note, additional loan details are viewable by clicking the Loan Details tab at the top of this screen.
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Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-14
Lena, OH
Closing on a mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: After.SLS LLC recieved final payment and processed they continued to charge fees and interest and are still charging and have added additional fees I Was assured in 2 seperate calls these late fees and interest were taken care of and taken off but could not produce an email or letter stating so to me till end of month which was XX/XX/XXXX. Now have recieved closing statement with additional interest and late fees attached. This looks like an ongoing issue with this company. I also filed with XXXX I Did send final requested payment in money order ( banks were closed to get certified check ) along with all conflicting documents and proof they processed payment on time. Trying to close out loan without negative repercussions on credit etc. due to their negligence. But honestly do not owe these fees, and have submitted all documentation of whom spoken to etc to company. Want others to beware of this company and read all negative views online. My understanding from paper work this is a subsidiary company of XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-13
Walnut Creek, CA
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: Under certified mail receipt no. XXXX I wrote a letter to Specialized Loan Servicing, dated XX/XX/2019, received by Specialized on XX/XX/2019. This letter concerned Final Payment of this Loan, Release of any Liens related to this loan, my dispute of two charges to my account in the amount of {$25.00} for each of the two charges, recording fee in the amount of {$92.00} and the amount of {$130.00} held in suspense. To date I have had no response to this letter. Previous correspondance on the final payments to my account had been sent on XX/XX/XXXX.
The Statement with Closing Date XX/XX/2019 shows that the loan has been paid in full, does not explain the XXXX amount shown in the previous balance and does not explain the status of XXXX amount that was classified as suspense on the Statement with Closing Date XX/XX/2019.
The XX/XX/2019 Statement showed a balance due to me in the amount of XXXX. The XX/XX/2019 does not account for the XXXX suspense amount and does not explain how the XXXX credit amount became XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-12
Three Bridges, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-12
Spring Hill, FL
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
Ft Belvoir, VA
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: I am filing this complain about the mortgage company known as " Specialized Loan Servicing '' ( SLS ). Their address is Specialized Loan Servicing LLC, XXXX. XXXX XXXX, XXXX, CO, XXXX.
The reason for this complain : This company bought my mortgage from XXXX XXXX in XX/XX/XXXX. After a few months, I sold my house on XX/XX/XXXX. After the sale of the house, their was a remaining balance of {$1700.00} which should have been sent to me via check. This amount was a refund from the XXXX county for property tax and was paid on my behalf to SLS to my escrow account. I have called the customer services many times and have spent countless hours with different representative but am not getting the remaining amount which is due to me. Most of the times, either the agents either tell me that they have taken care of it or send me to next person on the phone line which ends up in a wasted call.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
Mabank, TX
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: Unbelievable! URGENT!
Please refer to my previous case # XXXX. This case was resolved and correct by Specialized Loan Services on XX/XX/2019. I received a confirmation letter as proof ( attached ).
The correct report was correct for about 1 month. Unfortunately as I am at the end of my Closing Process with my Mortgage Company, this error reappeared, yes WOW!
I made an emergency call to Specialized Loan Service to let them know of the situation. I was connected to XXXX in the Escalation Department who was involved in the resolution of my previous case. She express her apologies and said the she would immediately sent an alert to XXXX that day to correct this before my closing date, XX/XX/2019. A correction of some sort was made by it was INCORRECT! I had to withdraw from the closing process because this error put me back at square one.
At this point I am demanding that this error is PERMANENTLY FIXED IN THE SPECIALIZED LOAN SERVICE DATABASE and that I am reimburse the appraisal cost {$540.00} and the emotional stress this experienced has caused me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
Hercules, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
Highland, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: XXXX/XXXX/19 WE JUST GOT A LETTER IN THE MAIL STATING THAT WE WERE DENIED A MODIFICATION BECAUSE THEY SAID THE DOCUMENTS WERENT SENT IN ON TIME!!! LIARS!! IF YOU LOOK AT ALL THE COMPLAINTS YOU WILL SEE THAT WE SENT IN ALL DOCUMENTS BY THE DUE DATE XXXX/XXXX/19 BUT WE WERE TOLD THAT THE NOTARY DIDNT SIGN THE CORRECT LINE! SO THE MODIFICATION SENT OUT ANOTHER SET BY EMAIL AND WERE SIGN CORRECTLY BY THE NOTARY THEY WERE SENT BACK BUT WHEN MY WIFE CALLED SLS TO MAKE SURE EVERYTHING WAS SIGNED RIGHT THEY SAID THEY DIDNT RECIEVED THE HARD COPIES AND THEY WERE SHREDDED!!!! WHY??? SO NOW ITS THE END OF XXXX SO I TALKED TO A SUPERVISOR AND SHE SAID SHE IS SENDING A NEW MODIFICATION DOCUMENTS BY UPS WE DID AND WE SIGNED THEM AND WERE SENT BACK AND THEY RECIEVED THEM ON XXXX/XXXX/19! WE WERE TOLD THEY WILL FINALIZE THE DOCUMENTS BUT WE MUST MAKE XXXX PAYMENT WHICH WE DID! NOW WE GET THESE PAPERS IN THE MAIL SAYING WE DIDNT SEND THEM IN BY THE DUE DATE! LIARS WE HAVE THE THE RECIPTS FROM WHEN EVERYTHING WAS MAILED ON ALL 3!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
Bassett, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
Bellingham, WA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-10-11
NH
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: Re : Specialized Loan Servicing Co., HELOC loan I am paying off a HELOC. The payoff statement that was sent to me is incorrect. The calculated interest due is incorrect. Specialized Loan Servicing is either unwilling or unable to fix the payoff amount. I have spoken to several representatives who agree that the interest calculation is incorrect, but even after waiting two weeks, I have been unable to get them to send me a new payoff statement.
Specifically, my Daily Per Diem Interest is 2.8892 %, times 45 days outstanding, = {$130.00} On my payoff statement, the amount is incorrectly calculated as {$180.00} NOTE : if they are incorrectly calculating my interest due they are likely incorrectly calculating other payoff statements as incorrect.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-10
Byhalia, MS
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt was paid
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-10
Oak Grove, MO
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I keep getting robo calls from a specialized loan servicing vendor at XXXX : " Hello this is specialized loan servicing this attempt is to confirm whether or not you have have been affected by the recent disaster in your area please contact our customer care department at XXXX we are available Monday through Friday XXXX XXXX to XXXX XXXX mountain time. '' XX/XX/XXXX they have called seventeen times and left seventeen voicemails.
The dates and times of these calls are : XX/XX/XXXX @ XXXX XXXX.
XX/XX/XXXX @ XXXX XXXX.
XX/XX/XXXX @ XXXX XXXX.
XX/XX/XXXX @ XXXX XXXX.
XX/XX/XXXX @ XXXX XXXX.
XXXX @ XXXX XXXX.
XXXX @ XXXX XXXX.
XX/XX/XXXX @ XXXX XXXX.
XX/XX/XXXX @ XXXX XXXX.
XX/XX/XXXX @ XXXX XXXX.
XX/XX/XXXX @ XXXX XXXX.
XX/XX/XXXX @ XXXX XXXX.
XX/XX/XXXX @ XXXX XXXX.
XXXX @ XXXX XXXX.
XXXX @ XXXX XXXX.
XXXX @ XXXX XXXX.
XXXX @ XXXX XXXX.
This provider is the second mortgage on my XX/XX/XXXX which was originated at the height of the XXXX bubble. The primary lender paid for an inspection of the property and hasn't bothered me. If they want to know if the property has been impacted, they are welcome to coordinate with the primary lender or pay for their own inspection.
These calls need to stop. I'm not calling and waiting on hold to waste my time dealing with this seedy third rate servicer just to save then a few bucks. I continue to make payments on time and as expected. The nonstop calls are annoying and as a result I have today blocked their robo call vendor.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-10
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-10
Zachary, LA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation