Specialized Loan Servicing LLC
Consumer Complaints
There are over 4954 complaints on file for Specialized Loan Servicing LLC. Dated between 2019-12-06 and 2012-04-23.
Complaints Page 4
2019-10-30
Allen Springs, KY
Closing on a mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: In progress
2019-10-30
Ellenwood, GA
Incorrect information on your report
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-30
San Gabriel, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I received a Home Affordable Modification from my prior servicer, XXXX XXXX XXXX XXXX back in XXXX of XXXX. In the agreement, Recital 3 ( c ) of modification agreement, the total deferment amount of {$38000.00} would be waived in 3rd 's on each anniversary of modification XX/XX/XXXX provided that I maintain a current status. The waiver breakdown is as follows ; XXXX XXXX ( completed by XXXX ) XXXX XXXX ( completed by XXXX ) XXXX XXXX ( not completed by SLS ) I never missed a payment. My prior servicer followed through on 2 of the 3 waivers prior to the transfer to my new servicer, Specialized Loan Servicing. My last waiver should have taken place on XX/XX/XXXX in the amount of XXXX however ; my new servicer has failed to acknowledge or address my concern. I have sent another request to the customer correspondence department however has not received a response. This issue has prevented me from refinancing my home and has caused huge delays and costs.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-30
Henrico, VA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-30
Main Office, VA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Special loan service company, will not let us pay mortgage payments on line since we are on bankruptcy, only on phone and wants to charge us {$10.00} for making the payment. My understanding is that they cant charge people in bankruptcy fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-29
Washington, DC
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: this is my second issue with XXXX, the first one has not been resolved either. XXXX claims they did a review of my escrow account in XXXX and sent me a check for {$2100.00} which I never got and can not get them to respond over the phone. the company is clueless and clearly does not hire or train anybody that can handle this. So for the record this company has stolen from me over {$3500.00} in 4 months and they do not respond. At this point that amount is criminal in many States and would be if I owed it to them? Why is this company allowed to offer consumer products?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-29
RI
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I have two mortgage loans that are currently serviced by Specialized Loan Servicing company ( SLS ), who took over the loans from XXXX XXXX in XX/XX/XXXX. At the time of this transfer, both loans were in good standing, i.e. no defaults, late payments or other derogatory items. When my first statement came from SLS, there were " past due fees '' on both loans in the amount of {$6700.00} for one loan and {$7400.00} for the other. I called SLS in XX/XX/XXXX when my first payment was due to determine what happened. I was told that the past due amounts were a result of " attorney fees, foreclosure fees and overdue penalties ''. I have never been in foreclosure on this or any other property I own, and the only time an attorney was involved was at the closing when I purchased the property. I was told to contact SLS by email with my dispute, and that someone would be in touch to address it. I did so in XX/XX/XXXX. I received no response. In XX/XX/XXXX, I again contacted SLS by phone, and another representative told me he was taking down all the pertinent information and would pass it along to the appropriate department, and that I would hear from someone " soon ''. I heard nothing from SLS. I called again in XX/XX/XXXX, and was told that all complaints need to be submitted in writing - letter, not email. I sent a letter outlining these problems on XX/XX/XXXX, and it was received at SLS on XX/XX/XXXX. I received two letters from SLS dated XX/XX/XXXX indicating that my complaint was received, and that they would be in touch. I called SLS today and was told there are no updates and was unable to get any information on this issue whatsoever. The representative acknowledged that their response timeframe is typically 30 days ; however, we are well past that point now.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-28
Tibbs, MS
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: My husband passed away suddenly in XXXX of 2016. I had to bury him and so I got behind on my Mortgage, I tried to do modifications over 7 times. They kept responding with different answers. I finally had to file a chapter XXXX to stay in my house. I am not on the loan, but I am on the Deed, since I am the surviving spouse. I have 5 acres of land in the middle of my small town, and property is very hot at this time. My real estate lady told me I could sale overnight. I wanted to pay off some of my debt from his funeral and to catch up on my house note.I spoke with a supervisor named XXXX who understood that I did not have the funds to have property surveyed etc. He told me to write a letter to him explaining in detail what I wanted to do. I have faxed 10 pages with death certificate to them on two occasions 1st on on XXXX the XXXX and then again on XX/XX/XXXX from the XXXX store in my town. I paid {$10.00} each time. I them mailed a USPS letter envelope and paid {$7.00} for it. They are telling me they have never received anything from me at all. I need to resolve this issue, due to the fact they are not telling me the truth about anything. I have even asked for upper management, I also left a message for XXXX to call, no call has been made to me at all.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-28
Incorrect information on your report
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-28
Carrollton, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-28
Unity Plaza, CT
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: I am trying desperately to sell my home in a short sale. I am under water as a result of the XXXX crash and I have never been able to regain the value of my home. I have a buyer who is anxious to close. I have a letter from Specialized Loan Servicing stating my application was complete as of XX/XX/XXXX. XXXX XXXX ( the first mortgage ) has given their approval. Specialized Loan Servicing ( the second mortgage ) continues to drag their feet. Every time I call I get the runaround. I have provided them with every requested document in a timely manner. They are well beyond any reasonable period to provide a response. They " escalated '' my complaint on XX/XX/XXXX. I later learned they don't escalate anything. You just have to wait. I have a buyer with good funds who is ready willing and able to close. There is no reasonable excuse for this delay.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-27
Ocklawaha, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: Specialized Loan Servicing is continuing to report my mortgage account as late with all 3 credit bureaus when it was completely paid in XX/XX/XXXX and a satisfaction of mortgage was received by SLS in XX/XX/XXXX. See attached documents.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-27
NY
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: On XX/XX/XXXX I paid the last payment of the loan. On or about XX/XX/XXXX I received another statement that read that I owed {$8.00} because the payment received was not deposited before or on XX/XX/XXXX therefore interest owed was {$8.00} which was due XX/XX/XXXX. I paid the requested amount of {$8.00} on XX/XX/XXXX. The loan Co. did placed the payment for XX/XX/XXXX and did not credited it for XX/XX/XXXX. The Company has now billed me for XXXX, XXXX, XXXX for last charges of {$34.00} and it has increased to over 69.. In addition to those chargesI have being charged {$220.00} for recording fees. All of the charges combined are {$290.00} and they are growing. They have not cooperated, they wrongfully and correctly placed information on my Credit report. I spoke with five or more representatives of Specialized Loan Servicing with no positive results. The recording fees are the highest I have seen and in my opinion are a form of retaliation for my lack of knowlegde about not requesting a Pay Off amount. The Rep. Said that was my only oversight and that she sees not last payments and no balance to accrue late fees. I would like my Credit Report CORRECTED and A LETTER OF THAT THE DEBT HAS BEEN PAID IN FULL. THIS IS THE SECOND TIME I HAVE HAD TO FILLED A COMPLAINT AGAINST THIS COMPANY FOR THEIR INPUTTING ERRORS. PLEASE CHECK.
I have an complaint # XXXX-XXXX, filed on XX/XX/XXXX. I WAS UNABLE TO UPLOAD DOCUMENTS TO SUPPORTS MY COMPLAINT THAT THE REASON FOR THE SECOND COMPLAINT. THE COMPANY KEEPS SENDING LATE FEES BILLS. MY DOCUMENTS WILL PROVE I HAVE PAID IN FULL.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-25
FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-25
Royal Palm Beach, FL
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: In progress
2019-10-25
Amherst, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-25
Amherst, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-24
Tubac, AZ
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: We were trying to refinance our first mortgage to get a lower interest rate which in turn would get us a lower mortgage payment. I was trying to get a VA mortgage so that I could also eliminate the Private Mortgage Insurance or PMI that I am currently paying, which again would help us lower our payment. My wife has health issues and because of this she can no longer work and has been out of work for almost two years. This cut our income in half so we are struggling. I filed for bankruptcy in 2010 at which time I had a second mortgage or home equity line of credit, the bankruptcy forgave this loan and charged off this debt but the second lien remained on my home. The company that now holds this lien is Specialized Loan Servicing or SLS. I was misled by this company when my bankruptcy was discharged they informed me that I had to continue to make payments each month or risk losing my home. I have been making minimal payments on this lien even though it was charged off and I have no legal obligation to pay it and have paid over {$6000.00} on it. The current amount owed is approximately {$27000.00}. Since I could not move forward with my refinance until this lien was removed I asked them ( SLS ) to have it released and of course they refused. My refinance was going to be for {$160000.00} I currently owe {$140000.00} on my first mortgage, this would have left {$20000.00} if I could get a 100 % Loan to Value or LTV type loan. of the remaining {$20000.00} I was informed that the loan costs would be somewhere in the vicinity of {$13000.00}. Therefore I would receive {$7000.00} at closing to pay bills and help us get out of debt it would not be enough to get us completely out of debt but it would help us immensely. I verbally offered SLS {$2000.00} to release the lien at which time I was told that this was way to low of an offer. I might mention that SLS did their own Broker Price Opinion or BPO on my property, they had someone come by my house after I had an appraisal done, take pictures of my home and did their own appraisal so they knew that the max I could get on a 100 % loan was {$160000.00}. So I then offered the entire {$7000.00} that I would have coming to me because even though I may not get any money back, I could still get a lower mortgage payment to help me get caught up. I sent the offer in writing as was requested and they asked me to give them a couple of days to review it even though they already knew what the offer was as I mentioned this to them on the phone. Two day later ( today ) I called back and they asked me to resend it because I didn't put the loan number on the subject line so they don't know where it is. I complied, I resent it via email, gave them a few of hours to review it as they requested. I called them back this afternoon just to be told that my offer was way to low and that the lowest offer they would consider would be {$21000.00} on a loan that I am not obligated by law to pay. These people are not nice, they are ruthless, nasty people. If you go online and see the reviews you'll see what I'm talking about. I believe that {$7000.00} is a very generous and reasonable offer to remove the lien considering I am not obligated to pay it at all. I spoke to my loan officer and we had to stop the whole refinance process because SLS refused to remove the lien and now I am unable to refinance my home thanks to Specialized Loan Servicing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-24
Highland, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I WANT TO SAVE MY HOME I AM BEING PLAYED WITH IF THE LENDING COMPANY DOES NOT WANT TO HELP AND TAKE RESPONSIBILITY THEN I NEED TO SEEK LEGAL ADVICE FOR FILING BANKRUPCTY! THIS LENDER HAS BEEN PLAYING GAMES WITH THE MODIFICATION SINCE LAST YEAR AND IT ROLLED OVER TO 2019 I JUST WANT MY MODIFICATION PLEASE STOP! I HAVE ALL THE RECORED CONVERSATIONS WITH SUPERVISORS -MANAGERS AND THEY EVEN SAID THAT A NEW TRIAL MODIFICATION WILL GO OUT
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-23
Gloucester City, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-10-23
Davis, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-23
Roberts, ID
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Specialize Loan Servicing applied the {$1000.00} payment I sent XX/XX/2019 to the wrong account. I contacted SLS in Mid XXXX to correct the issue. I contacted them again on XX/XX/XXXX and XXXX. On the XXXX the agent told me the account error had been corrected. When I received my XXXX statement it indicated that the accounting error had not been corrected so I again called SLS. This time the agent informed me the the error had not been corrected but was under review. Throughout this process they had asked me to send, via email, evidence of the payment being made. Four separate times I sent an email with the cashed check image attached and a corresponding " email received '' notification back from their address ( XXXX ). During the last time I sent the email I noted a hand written account number ( XXXX ) on the cashed check. It was obviously a SLS mortgage account number but was not my account number. I called SLS, discussed the issue with the agent and gave her the account number. She looked at the account, stated that my payment had indeed been applied to that account and that she would issue an account correction that would take 3 days to process. Three days later I called back, again discussed the issues and was informed by the agent that the account was still under review.
The difficulty correcting this issue caused me to refinance my home mortgage with a new company. Closing took place 2 weeks ago, I am currently waiting for SLS to send me the payoff statement, refund the escrow balance ( approximately {$2000.00} ), and refund the {$1000.00} XXXX payment plus the associated fees they charged for " late payment. '' All resent attempts to contact their customer service have resulted in extremely long wait times that eventually end with and automated teller saying " we are currently closed for a company meeting. Please call back in 30 minutes. ''
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-23
Beverly, NJ
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: About a refinance application to my existing mortgage with interest rate of 7.5 % I tried several times in the last two years to get a refinance lowering the rates to at least 3.8 % but were not successful due to false credit reporting by the present lien holder Specialized Loan Servicing. They reported that I was 30 days late in payments each month, from XX/XX/2019 to the present according to the credit reporting agencies. Before this loan was sold by XXXX to this company I never had a derogatory credit report and my FICO scores run from 600 to 750. I never missed a payment maybe 10 days late but not consecutive 30 days late each month. As I spoke to another mortgage originator today. I was told about this problem. I have statement records of payment from where my account is which is XXXX XXXX that will show I never missed payments to this mortgage.
I really wanted just to refinance and lower the interest on the loan which is extremely high and I could not get it due to this company 's false reporting to the three credit bureau.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-23
Goodfellow Terrace, MO
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-22
AL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: In progress