Specialized Loan Servicing LLC
Consumer Complaints
There are over 4954 complaints on file for Specialized Loan Servicing LLC. Dated between 2019-12-06 and 2012-04-23.
Complaints Page 39
2018-10-23
Granada Hills, CA
Closing on a mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-23
Mem, TN
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-22
Warren, RI
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Sometime in XX/XX/XXXX I filed a complaint with XXXX XXXX and through his office the complaint was filed with CFPB ( complaint # XXXX ). My main complaint was against Bank XXXX XXXX as they had taken all the bad loans from XXXX XXXX XXXX XXXX XXXX. CFPB closed my complaint as BOA claimed that XXXX XXXX XXXX XXXX XXXX has ownership of my property. On XX/XX/XXXX I purchased the property the mortgage was recorded on XX/XX/XXXX, Book XXXX @ Page XXXX. The mortgagee was XXXX XXXX XXXX , XXXX, XXXX MIN # XXXX, the Lender was XXXX XXXX XXXX , XXXX An Assignment of mortgage was prepared on XX/XX/XXXX, by XXXX XXXX XXXX assigning the loan from XXXX XXXX XXXX , XXXX to the XXXX XXXX XXXX XXXX XXXX , the assignment was executed by XXXX XXXX who acted as a secretary of MERS when in fact, XXXX XXXX is an Assistant Vice-President of XXXX XXXX XXXX , her signature was notarized by XXXX XXXX who also is a SAenior Business Analyst for XXXX XXXX XXXX . The assignment was recorded on XX/XX/XXXX in Book XXXX @ Page XXXX. Since XXXX XXXX is not an employee of MERS and does not have the authority to sign in their behalf this automatically prove fraudulent robosigning and faulty loan ownership documentation which is against the XXXX XXXX XXXX and the Regulation X of CFPB. XXXX XXXX XXXX , XXXX has full ownership of the property as the original Promissory Note was not endorsed at all ; the securitization of the mortgage has been violated by mortgage transfer, for that XXXX XXXX XXXX , XXXX is the ONLY one who has the authority to foreclose the property. I requested a modification in XX/XX/XXXX and in XX/XX/XXXX I was awarded with a Home Affordable Modification, which was in violation of Making Home Affordable, the loan was to be modified for 40 years, instead was modified for 26 years, also under Making Home Affordable Guidelines I would have qualified for a Loan reduction as my property was under water instead I ended up with a deferred principal balance and a balloon payment in the amount of XXXX. On XX/XX/XXXX XXXX XXXX XXXX transferred the loan to SLS who has refused to work with me as I am going through a divorce and I am a self-supporter. On XX/XX/XXXX XXXX XXXX and XXXX XXXX XXXX issued a check payable to me and my X-husband in the amount of {$10000.00} for fire damage. MY divorce attorney forwarded the check to SLS, on XX/XX/XXXX, up to date, I do not know what happened to this money as I never received the check back or SLS applied the money to the outstanding balance of which would have brought the loan current at that time. I am requesting for this case to be reopened and bank regulators to be assigned to this fraudulent case, and I hope that this time that I will get the help I deserve, need and justice for all.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-22
Conyers, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-22
NC
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: In XX/XX/2018 The Company executed the foreclosure on the DEED AND TRUST of my late father 's home.
I have reason to believe that the company did not have possession of the NOTE to enforce the foreclosure on the DEED AND TRUST.
The home was foreclosed on and I am still searching for the NOTE.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-19
NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I have submitted several requests for a adjournment and keep getting denied for not being more then 37 days from the sale date.
Called both SLS and the attoney XXXX XXXX XXXX XXXX, XXXX.. SLS tells me they can not speak about the foreclosure and can not postpone the Original Date of XX/XX/XXXX. They stated I have to call the attorney to speak about it further. I called XXXX XXXX XXXX XXXX , XXXX. and have never received a return call. I received a document on XX/XX/XXXX stating that they can not postpone the sale date.
Upon my persistence of trying to just have a FAIR review and Request for Mortgage Assistance, I learned my foreclosure date was moved to XX/XX/XXXX.
1. No correspondence was given with this change and again results in loss of days to have the review.
2. They take the time to postpone the date from XX/XX/XXXX to XX/XX/XXXX but a SLS rep XXXX said yes it was postponed but it is still not 37 days out for the review of the RMA Request.
Why would they take the time to move it still less then 37 days? This is not only again UNFAIR and prejudice against my situation for having developed a financial hardship over the last 3 years and now you wont even help to review my RMA request.
I am trying to start paying for my mortgage and correct and better my life for my children and family.
They sent in a response to my original complaint with not accurate information. See Below and attached XX/XX/XXXX XXXX XXXX Re : SLS Loan No. : XXXX XXXX XXXX XXXX. CFPB Case No. : XXXX XXXX XXXX, NJ XXXX Dear Ms. XXXX, We are writing in response to the dispute that you filed with the Consumer Financial Protection Bureau ( CFPB ) with regard to the servicing of the above-referenced mortgage loan account.
Due to the severity of the delinquency, the account was referred for foreclosure on XX/XX/XXXX. The foreclosure sale is scheduled for XX/XX/XXXX. ( NEW DATE XX/XX/XXXX ) FALSE Our records indicate that SLS sent numerous correspondences in an attempt to assist you in resolving the delinquency of the account. Our records indicate that you contacted SLS on XX/XX/XXXX regarding the account, and advised that you were in the process of finalizing a divorce from Mr. XXXX, but that you wished to retain the property. TRUE An SLS agent advised at that time to submit a Request for Mortgage Assistance ( RMA ) and accompanying financial documentation for review. FALSE Our records indicate that, on XX/XX/XXXX, SLS sent the enclosed correspondence advising that you had been pre-selected to participate in a trial period plan as the initial step towards a permanent loan modification, with trial period payments in the amount of {$2400.00} to be remitted on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. Our records do not reflect receipt of any of the trial period payments. FALSE I NEVER RECEIVED THIS ...
XXXX XXXX WHO WAS TO HANDLE THE LOAN ASSISTANCE. I DID NOT KNOW THIS WAS A SCAM!
Our records indicate that, on XX/XX/XXXX, SLS sent the enclosed correspondence advising that we had been instructed by the investor/owner of the account to offer you the opportunity to pay off the loan for less than what you owed. Our records do not reflect any response to that settlement offer. FALSE NEVER RECEIVED ANY SUCH OFFER.
Our records indicate that Authorized Third Party XXXX XXXX contacted SLS on XX/XX/XXXX to discuss the trial period plan offered on XX/XX/XXXX. An SLS agent advised that we would still honor the plan provided the initial trial period payment was received before the end of XX/XX/XXXX. Ms. XXXX indicated that she would advise you to remit the initial trial period payment. As indicated above, our records do not reflect receipt of any of the trial period payments.
XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CO XXXX www.SLS.net FALSE. - I HAVE NEVER MET A FEMAL THAT WORKED FOR XXXX XXXX. I ONLY SPOKE TO SOMEONE NAMED XXXX.
Specialized Loan Servicing LLC NMLS ID XXXX Our records reflect that Ms. XXXX contacted SLS on XX/XX/XXXX to inquire if the XX/XX/XXXX, FALSE - I WAS NO LONGER WORKING WITH THE XXXX MANAGEMENT MALE XXXX SINCE XX/XX/XXXX. THIS WAS BASED OFF WRONGFUL REQUESTS AND NONE ACTIONS TAKEN OR CORRESPONDENCE TO ME REGARDING MY LOAN.
XX/XX/XXXX foreclosure sale date could be postponed if an RMA and accompanying financial documentation was submitted. An SLS agent advised that there was insufficient time to evaluate the account for any loss mitigation option prior to the scheduled foreclosure sale date.
Our records further reflect that you contacted SLS on XX/XX/XXXX and indicated that you were going to submit an RMA for a permanent loan modification review ; an SLS agent advised you that there was insufficient time to complete a review for loss mitigation prior to the scheduled foreclosure sale date. FASLE THEY TOLD ME NO SUCH THING. I WOULD HAVE NEVER SUBMITTED THE REQUEST.
Please know that SLS requires that a complete financial package be received no later than 37 days prior to any scheduled foreclosure sale date in order to complete a loss mitigation review.
Our records indicate that an RMA and accompanying financial documentation in support of a request for a permanent loan modification was received on XX/XX/XXXX. On XX/XX/XXXX, SLS sent the enclosed correspondence indicating that there was not sufficient time to complete a loss mitigation review prior to the scheduled foreclosure sale date. Our records reflect that we received additional financial documentation on XX/XX/XXXX, and the enclosed correspondence indicating that there was insufficient time to evaluate the account for loss mitigation assistance was sent on that same day, Our records reflect that you contacted SLS on XX/XX/XXXX requesting a postponement of the foreclosure sale in order to allow time to review the account for a permanent loan modification. An SLS agent advised that there was insufficient time to evaluate the account for any loss mitigation option.
SLS respectfully denies the request for a postponement of the foreclosure sale. HEY CANT DENY THE REQUEST AND ONLY THEIR ATTORNEY CAN.
We trust that we have responded to your concerns. If you have any additional questions regarding this matter, please contact Executive Services toll free at XXXX, Monday through Friday, XXXX XXXX
until XXXX XXXX MT. XXXX accepts calls from relay services on behalf of hearing-impaired borrowers.
Sincerely, XXXX XXXX ID # XXXX Specialized Loan Servicing LLC Enclosure ( s ) cc : Consumer Financial Protection Bureau PLEASE
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-19
La Habra, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-10-19
Schuylkill Haven, PA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-18
Three Bridges, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-18
CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Back in XX/XX/XXXX I was late on my mortgage payments which is a Making Home Affordable Modified loan as of XX/XX/XXXX. The investor is XXXX XXXX. I received a Notice of Default in XX/XX/XXXX. I was given 90 days to reinstate my loan before a sale date to be assigned. I was able to reinstate my loan on XX/XX/XXXX.
I contacted the trustee who filed the notice of default XXXX XXXX XXXX the Foreclosure Manager several times during the month of XX/XX/XXXX to make arrangement for the total payment to reinstate my loan. On XX/XX/XXXX Ms. XXXX calculated the attorney fees and foreclosure fees and told me because of XXXX XXXX guidelines there will be no other charges after I pay the total amount to reinstate my loan. On XX/XX/XXXX I paid {$20000.00} which included {$670.00} foreclosure and filing fee to reinstate my loan. On XX/XX/XXXX There was a notice of rescission filed in XXXX XXXX County recorder office.
SLS has charged me additional below fees with no explanation XX/XX/XXXX {$29.00} Fee Billed XX/XX/XXXX {$440.00} Fee Billed XX/XX/XXXX {$24.00} Fee Billed XX/XX/XXXX {$17.00} Fee Billed XX/XX/XXXX {$93.00} Fee Billed XX/XX/XXXX {$440.00} Fee Billed I have asked SLS for explanation of these charges and they say is part of foreclosure charges which i paid when I reinstated my loan in XX/XX/XXXX. They are not reversing this charges or show me any proof for these charges.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-18
LA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My loan payments with Specialized Loan Servicing ( SLS ) was paid current through XX/XX/2018. I sent in the XXXX payment in the amount of {$550.00} on XX/XX/XXXX and 18 days later, the check still had not cleared the bank. The bank advised me to stop payment on the check, which I did. SLS contacted me shortly thereafter asking about the payment and I informed them about the stop payment. A couple weeks later, I tried contacting them with the phone number they provided me so that I could pay the XXXX payment by phone. I could never get through to them. Nothing was done in XXXX because I was unable to contact them. On XX/XX/XXXX, my daughter was able to contact them and talked to someone regarding the back payments. They told her a phone payment could be made and we provided them with the checking account no. and routing no. A payment was made over the phone and a confirmation no. was provided us. As of today, XXXX XXXX ( 12 days ) they still have not received payment and the money is still in my checking account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-17
Bonham, TX
Written notification about debt
Debt collection: Mortgage debt
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-17
Gloucester City, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-17
Oxford, GA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I obtained a payoff amount ( through XX/XX/2018 ). Paid the amount through Bill Pay ( XX/XX/2018 ), ( same way I've paid every payment previously ). Those funds come out of my checking account immediately. Specialized Loan Servicing ( XXXX XXXX, CO XXXX ), returned the entire amount. Never notified me. Instead I received my next month 's statement ( reflecting no payment made ). It was then that I checked my checking account & saw they had returned the funds to my bank on XX/XX/2018. So, I sent another payment of the entire amount reflected on the statement (XX/XX/2018 ) & they just returned it. It's outrageous. These folks won't let me payoff this mortgage.
I believe they hate losing a client who has paid off their mortgage & want to continue to charge interest. It is obvious to everybody that Bill Pay only issues payments where the funds have already been drawn ( good float for banks ). Therefore, the mortgage company has no risk by applying the funds.
BillPay should be no different than a wire or bank funds, because, they ARE bank funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-17
Aurora, CO
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-17
FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Received Escrow Account Disclosure Statement via mail on XX/XX/2018 for tax and insurance payments. Based on their analysis a have a shortage of {$1500.00}. Therefore, my monthly payment was increase.
I regularly paid my monthly mortgage payments and I pay extra amount for the principal balance. The company did not apply my payment to the mortgage.The money they received was placed in suspended accounts. They are asking for escrow account and charging me with late charges.
My note during the closing of the mortgage does not require to have an escrow account for the taxes and insurance premium because it was agreed that I will be responsible for paying for it.Since that time I am the one who paid the taxes and property insurance.
I called several times and spoke to customer service with out result.On XX/XX/18 I spoke to XXXX specifically. I wrote them letters but still no result. I still received statements stating that my account is past due.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-16
NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I submitted a previous complaint on XX/XX/18 stating all the previous information : Complaint # XXXX about SPECIALIZED LOAN SERVICING LLC.
I have asked since XXXX for a postponement to get the review and assistance from the Mortgage company and to work with XXXX XXXX XXXX XXXX. They have been not giving answers and keep saying they can not postpone the foreclosure. This is a false statement according to New Jersey Statute NJSA 2A:17-36. Adjournments of sale of real estate.
NJSA 2A:17-36. Adjournments of sale of real estate provides that a sheriff or other officer selling real estate by virtue of an execution may make two adjournments of the sale, and no more, to any time, not exceeding 14 calendar days for each adjournment. However, a court of competent jurisdiction may, for cause, order further adjournments.
In New Jersey, a Sheriffs sale of a foreclosure property can be adjourned ( fancy for postponed ) twice by the Sheriff at the request of the homeowner for any reason. Each of these adjournment shall be for not more than 14 days. The lender may request an adjournment as many times as it wants without reason. Once the two free adjournments have been exhausted, the homeowner may apply to the Court by Motion for further adjournments provided good cause has been shown to the Court.
For assistance in obtaining an adjournment of a sheriffs sale of a foreclosure home, contact your local Sheriff department or a qualified NJ foreclosure lawyer in New Jersey.
I wanted them to postpone to review my file to see that I can make the mortgage payments and we can come to a solution for the back payments owed.
I need for them to postpone as I never received documentation on a foreclosure fromt he Sheriffs office and I had the Urban League not do anything in XXXX and this is why I am beyond the 37 days.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-15
Chiriaco Smt, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-15
Miami, FL
Closing on a mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-15
East Selah, WA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-15
Key Biscayne, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I am currently working with XXXX XXXX, XXXX, Realtor from XXXX XXXX XXXX on a short sale on my property.
On or about XX/XX/2018 her negotiator, XXXX XXXX from XXXX XXXX XXXX prior filed the short sale request and all the documents with Specialized Loan Servicing ( aka XXXX ). XXXX XXXX received a confirmation / acknowledgement e-mail from Specialized Loan Servicing regarding the short sale. The file was assigned to XXXX at Specialized Loan Servicing ( aka XXXX ).
Although we filed for short sale and Specialized Loan Servicing ( aka XXXX ) acknowledged receipt of such on XX/XX/2018, XXXX XXXX XXXX for bank/servicer/trustee filed a Motion to Reschedule Foreclosure Sale on XX/XX/2018 and set it for hearing on XX/XX/2018. ( See attached documents ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-12
VA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Hello, I just called XXXX regarding late fees that are still being applied to my account. My initial concern was that when i was with XXXX they allowed me to pay my payments by splitting it by 1/2 due on the XXXX and remaining 1/2 due at the XXXX. I attempted to do this with SLS but their system was unable to process these types of payments which resulted in me having to call in monthly to have my 2 payments combined to be applied to what was currently due. I this this for a few years. Recently ( ~XX/XX/2018 I started making just 1 payment monthly as they noted so that I would no longer incur any fees or have my partial payments applied to principal erroneously ) and I am still getting late fees incurred. In my recent conversation today, they noted that it appeared i was still behind, but based off my history of paying twice monthly and now recently monthly on the same dates, i fail to see where and how i could be behind. In the past, when i have called, they noted that they see where some XXXX payments were applied to principal. I advised this should never have occurred and thought all prior misapplied funds were applied accurately. I need help to fix this since late fees are continuously being applied and i refuse to pay them until this gets cleared up.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-12
Soquel, CA
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: XXXX XXXX XXXX ( Part of the XXXX XXXX ) charged me an additional {$50.00} in fees to generate payoff amount requests which were produced online. There was no mention of these fees when it was requested, via online account access. Besides, the payoff request was generated on their website which I printed out after the 2nd attempt, but they also sent me mailed copies. The first attempt, the website was unresponsive, but SLS still managed to charge me for that request. This is a deceptive practice and I should not be held liable for these extra fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-12
Discovery Bay, CA
Closing on a mortgage
Mortgage: FHA mortgage
Complaint: I recently paid off my Mortgage Account with Specialized Loan Servicing XXXX XXXX XXXX XXXX XXXX, XXXX, CO XXXX. My Account Number XXXX.
I received a refund back from Specialized Loan Servicing for the amount of {$2300.00} regarding Escrow Account. The check was made to XXXX XXXX XXXX and XXXX XXXX.
My husband and I recently divorced on XX/XX/2018. XXXX XXXX XXXX moved out of state to Washington and I mailed him the check to sign over to me since I made all payments on the loan and the house is legally in my name only. I took the endorsed check to my bank XXXX XXXX and they had told me that they could not accept the check without XXXX XXXX XXXX being present. I explained to the bank the reason he signed it was that he was out of state. They stated because the check was made out to XXXX XXXX XXXX " and '' XXXX XXXX that both parties needed to be present and to ask the issuing bank to make the check out to XXXX XXXX XXXX, XXXX XXXX and they would be able to cash the check.
I contacted SLS on XX/XX/2018 via email per their request it needed to be done in writing ( see attachment ). I called and spoke to Floor Supervisor XXXX on XX/XX/2018 who stated he would place the request to the Refund/Credit department and to call back on XX/XX/2018. I called back XX/XX/2018 and was told XXXX was out of the office. I called back on XX/XX/2018 and was told XXXX was busy on the floor and would call me back. I called back on XX/XX/2018 XXXX said that XXXX was on a phone call and I stated that I would hold after 10 mins XXXX came back on the phone and said XXXX was training and would call me back at the end of business day. I never received a call. I'm holding onto a check {$2300.00} that will no longer be valid.
I'm requesting a new check to be issued by SLS for the amount of {$2300.00} made payable to XXXX XXXX XXXX, XXXX XXXX ( without the " and '' ) so I can present it to my bank to be deposited into my account.
Please assist me with my request.
Thank you in advance for your prompt attention to this matter.
XXXX XXXX, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-11
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation