Specialized Loan Servicing LLC

2018-12-11

Grand Prairie, TX

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-11

Highland Park, IL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-11

Forked River, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-10

San Francisco, CA

Written notification about debt

Debt collection: Mortgage debt

Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-09

Phila, PA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-07

Fort Pierce, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-07

FL

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Our home mortgage was sold by XXXX XXXX to a company called Specialized Loan Servicing LLC on XX/XX/2018. To date we have not received any information or paperwork from Specialized Loan Servicing. Today is XX/XX/2018. Nor has any payment information been sent to us from SLS. I have called to set up payments and SLS will not even speak with me regarding this note which I have authorization to speak on.When I call SLS the call is picked up in a call center in which a person can hear many conversations going on in the background. In this day and age no person wants to speak about their home mortgage in such an atmosphere. I wis to know where I stand legally before we are called late with our payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-07

Brentwood, NC

False statements or representation

Debt collection: I do not know

Attempted to collect wrong amount
Complaint: XXXX XXXX has informed me to contact the Servicer ( SLS ) and now I have been declined information from both the so called Servicer SLS so called owner XXXX XXXX. XXXX XXXX stated SLS in fact is not affiliated with XXXX XXXX in anyway ( per the 4 letter attached from XXXX XXXX ). These statements from XXXX XXXX & SLS are misleading, deceptive and confusing. Per Servicer : ( SLS ) Specialized Loan Servicer is unable to comment on concerns regarding the servicing of the account with the prior servicer ( s ) as we stated " they ( SLS ) are not a party to the transactions. '' Further, SLS is unable to comment on concerns regarding the origination of the account, the underwriting of the account, the clear chain of title and ownership, and the subsequent bill of sale of each mortgage assignment on my property deed. SLS is unable to release the lien on the account as balances remain at this time. PLEASE NOTE THIS IS NOT A DUPLICATE COMPLAINT
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-07

Mission Viejo, CA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-06

Cedar Run, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: XXXX, XXXX and the agent sent to do a Price Opinion KNOWINGLY made a false Appraisal Price reprot on the property so the terms of the loan would not be changed. -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXX XXXX XXXX XXXX Date : Thu, XX/XX/XXXX at XXXX XXXX Subject : Fwd : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis - -- -- -- - XXXX -- -- XXXX-, -- -- -- -- -- -- -- -Attached reports To : <XXXX>, <XXXX>, <XXXX>, <XXXX>, <XXXX XXXX XXXX XXXX XXXX XXXX> Cc : XXXX XXXX XXXX XXXX Hello Mr. XXXX, Your email was being bounced back so I resized the photos to make sure you received this, and XXXX has receipt of the information and correspondence, as well as record of the phone conversation with SLS. PLEASE SEE below yesterday with XXXX of SLS, as well as photos of current damage the agent witnessed and photographed on his visit to the home but yet that agent and XXXX purposely left out of your report. I WOULD call that DELIBERATELY done and FRAUDULENT on both their actions and those that directed them to do so. As disclosed by that agent there is a history of doing this with damaged homes. That is not honest or ethical by those directing those activities as well as the agent carring that out and making inaccurate false reports. As mentioned and we discussed, SLS is supposed to be dealing with the issue with your higher management to reflect the correct value on the BPO report, and have changes to the mortgage terms, interest-rate reflected accordingly. As XXXX of SLS mentioned, I will wait to hear from you later today on new documents to reflect those changes in interest rate and not send the current documents as we discussed. I look forward to hearing from you. Thank you XXXX -- -- -- -- - -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX Date : Thu, XX/XX/XXXX, XXXX XXXX Subject : Fwd : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis - -- -- -- -- -- XXXX -- -- -- -- -- XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- Attached reports To : <XXXX>, <XXXX>, <XXXX>, <XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX>, Cc : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Hello XXXX, It was nice speaking with you late this afternoon. To recap that conversation, it was nice to see that you are aware of the issues of that fraudulent property report done and that excluded the damage sustained to the home in the Gas main explosion, as well, how that agent under direction from XXXX, removed from your report all photos and referrence to the damage throught the entire home, that you are taking steps to have that value an report corrected. PLEASE SEE photos of current damage the agent witnessed and photographed on his visit to the home but yet that agent and XXXX purposely left out of your report. I WOULD call that DELIBERATELY done and FRAUDULENT on both their actions and those that directed them to do so. As you mentioned and we discussed you are addressing the issue with your higher management to reflect the correct value an report an have changes to the mortgage terms, interest-rate reflected accordingly. As you mentioned I will wait to hear from you later today on new documents to reflect those changes in interest rate and not send the current documents as we discussed. I look forward to hearing from you. Thank you XXXX -- -- -- -- -- - -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX -- -- -- -- -- -- -- -- -- -- Date : Fri, XX/XX/XXXX, XXXX XXXX Subject : Fwd : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis -- -- -- -- -- -- - XXXX -- -- -- XXXX -- -- -- -- -- -- -- -- -- Attached reports To : <XXXX>, Cc : XXXX -- -- -- -- -- -- -- -- Hello XXXX, Please see bellow. Thank you XXXX -- -- -- -- -- - -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX -- -- -- -- -- -- -- - Date : Fri, XX/XX/XXXX at XXXX XXXX Subject : Fwd : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis - -- -- -- -- -- -- XXXX -- -- -XXXX-, -- -- -- -- -- -- -- - Attached reports To : <XXXX>, <XXXX> Cc : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, <XXXX XXXX XXXX XXXX XXXX>, Hello Mr. XXXX, Thank you for your time and efforts. As we discussed together on previous phone calls, and you and XXXX are aware the Broker Price Opinion ( BPO ) you had received from XXXX XXXX XXXX Realtor Associate of XXXX XXXX XXXX is 100 % FALSE and entirely misleading. Furthermore THERE WERE DETAILED discussions with the agent XXXX XXXX XXXX, that XXXX sent, that there would be. or could be interference, either by XXXX or this Lender-Service Provider, SLS known as Specialized Loan Services that as XXXX XXXX XXXX, stated, he is NOT ALLOWED to photograph or include photographs showing damage or negative features and properties next door that are similar and like negatively impacted by the Gas main explosion would not be used to determine value. I personally stated to XXXX, to do otherwise would be 100 % FALSE and entirely misleading. IN FACT, it is 100 % fraudulent to do otherwise, as is the report written by XXXX XXXX XXXX XXXX XXXX of XXXX XXXX XXXX. So when I use language that this Lender-Services Provider, SLS known as Specialized Loan Services behaves significantly as a predatory lender, that is not said lightly. The ( BPO ) Broker Price Opinion that was order is 100 % completely false, it did not include similar and like properties to ours and as well extensively damaged homes and homes sales by the gas main explosion. To use properties as shown in the attached report 3/4 of a mile away is not valid to do so. What is valid especially in a court of law is a CMA Current Market Analysis or also BMA Broker Market Analysis based on comparable properties that are similar-and-like to each other. Attached are : 1. CMA report based off of the sales immediately next door to us that are our true comparable and also similarly impacted by the GAS Explosion. My neighbors next door to me in the rear of our home that recently SOLD are ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX sold for {$11000.00} reported on XX/XX/XXXX, 1,830 sq ft. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX sold for {$150000.00} reported on XX/XX/XXXX is similar 2,100sq ft Both suffered similar property damage to us. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX you see in the photo is my neighbor in the -- -- -- -- -- -- -- of our home where you see our home in the back ground. 2. Pulled out of the CMA, page 6 of that report is our homes appraised market value {$160000.00} to {$160000.00}. 3. Independent Structural Engineers report from -- -- -- -- -- -- -- -- -- -. All Engineers reports done by the insurance company and -- -- -- -- -- -- -- e acknowledged ALL the homes interior floors needs to be gutted down to the floor joist, the roof needs to be gutted down to the roof rafters and ALL sheetrock and exterior siding needs to be removed down to the wall joists- beams to make necessary structural repairs. 4. Independent assessment of damages and costs involved to fix visible damage done by -- -- -- -- -- -- -- -- -- -- --, Public Adjusters. PLEASE NOTE, Further repair and structural repair will be required once walls and floors are opened up to expose the structural damage and necessary structural repairs. 5. From 2 independent Engineer 's reports as well as Public Adjusters and Insurance Adjusters reports, we have over $ XXXX in visible damages to the home from the Gas main explosion. 6. -- -- -- -- - -- -- -- -- -- -- 4 beds 2.5 baths 1,988 sqft IDENTICAL TO OUR HOME CLOSED prior to the Gas main explosion ; Sold $ -- -- XXXX XXXX8.8 % Public Record Mr. XXXX, again thank you for your time and we need to have these photographs and information immediately today as you know it is time sensitive. XXXX -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX <XXXX> Date : Sat, XX/XX/XXXX at XXXX XXXX Subject : Re : XXXX and I need today the interior photos you had taken / Regarding Mortgage Modification and Photos and Market Analysis -- - XXXX -- - XXXX, -- -- -- -- -- -- - To : XXXX XXXX XXXX XXXX I have completed the report and submitted it to XXXX. You will need to contact them for this information. ( XXXX ) XXXX - XXXX XXXX. Please do not email, call or text me about this report anymore. I am finished with my part it is all on XXXX. , XXXX XXXX XXXX Realtor Associate Cell : XXXX Office : XXXX Email : XXXX Website : XXXX License XXXX -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXX XXXX XXXX Date : Sat, XX/XX/XXXX at XXXX XXXX Subject : XXXX and I need today the interior photos you had taken / Regarding Mortgage Modification and Photos and Market Analysis - -- -- - XXXX -- -- XXXX --, -- -- -- -- - To : <XXXX>, XXXX XXXX <XXXX> Cc : XXXX XXXX XXXX XXXX XXXX XXXX Hello Mr. XXXX and XXXX, Thank you for your time and efforts. XXXX, XXXX XXXX of XXXX that called you and I need this morning the photos of the damaged you photographed and witnessed on your visit to our home. Mr. XXXX and I discussed together on previous phone call, XXXX who called you personally on this and whom hired your for your report, we both need and have to have TODAY the interior photos you had taken showing ; 1. The living room floor in front of the TV showing the floor-joists that pushed and moved upwards pushing the sub-floor upwards and are now protruding upwards of a 1/2 inch plus, that you Photographed. 2. The Kitchen floor SHOWING the cabinet bases with the water damage by the bases and floor, that you Photographed. 3. The Living Room vaulted ceiling by the front entry foyer area that water is coming from the outside siding and roof moving down the wall that you had seen and we discussed that you photographed that exterior/interior wall showing that. 4. The Living room / Dining room showing the floor-joists that moved upwards pushing the sub-floor upwards, that you Photographed. 5. Master Bathroom floor showing the approx 2 foot long crack spanning across several tiles, that you Photographed. 6. Second hallway bathroom floor upstairs showing the complete cracking and popping of almost all ceramic tile, that you Photographed. 7. The downstairs hall bathroom showing the cracked floor tiles, that you Photographed Again thank you for your time and we need to have these immediately as it is time sensitive. XXXX -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX Date : Fri, XX/XX/XXXX, XXXX XXXX Subject : Re : Mortgage Modification and Photos and Market Analysis - -- -- XXXX -- -XXXX -- -, -- -- -- -- -- -- -- -- -- -- -- -- To : <XXXX> Cc : XXXX XXXX XXXX XXXX XXXX Hello Mr. XXXX, Please find attached Independent House Damage and Engineers Report. Thank you, XXXX -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX, XXXX <XXXX> Date : Fri, XX/XX/XXXX at XXXX XXXX Subject : RE : Mortgage Modification and Photos and Market Analysis - -- -- -- -- -- -- -- -- -- -- -- - To : -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Greetings, XXXX XXXX has launched a request for an Interior BPO at no cost the homeowner. The vendor is instructed to contact -- -- -- -- -- -- -- -- -- to gain access to the property. We have requested this BPO action be escalated. Best regards. XXXX Mailbox Customer and Business Management Single Family Division XXXX XXXX Option XXXX cid : XXXX The information transmitted in this e-mail is for the exclusive use of the person or entity to which it is addressed and may contain legally privileged or confidential information. If you are not the intended recipient of this e-mail, you are prohibited from reading, printing, duplicating, disseminating or otherwise using or acting in reliance upon this information. If you have received this information in error, please notify the sender at XXXX XXXX immediately, delete this information from your computer and destroy all copies of the information. From : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Sent : Wednesday, XX/XX/XXXX XXXX XXXX To : XXXX XXXX XXXX XXXX <XXXX> Cc : XXXX XXXX Subject : Re : Mortgage Modification and Photos and Market Analysis - -- -- -- XXXX -- -- -XXXX -- - -- -- -- -- -- -- -- -- -- -- - Attached reports Please see attached Current Market Valuation report. Thank you, -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXX Date : Wed, XX/XX/XXXX at XXXX XXXX Subject : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis - -- -- - XXXX -- -- - XXXX -- -, -- -- -- -- -- -- -- - Attached reports To : <XXXX>, <XXXX> Cc : XXXX XXXX Specialized Loan Servicing LLC To Whom it may Concern, Regarding Mortgage Modification for -- - XXXX -- -- - XXXX -- --, -- -- -- -- -- -- -- -, we 100 % categorically dispute the home value and basis used in the mortgage modification sent to us by SLS and XXXX XXXX. Please advise the steps further involved. Attached are photos showing our home, as well Screen shots from XXXX showing homes sales next door to us and our homes location in relation to the home and Gas Main Explosion, along with a independent Realtor market analysis of the ACTUAL homes that sold next door to our home that were impacted by the Gas Main Explosion. As ACTUAL recent closed sales were used of similar size sq ft homes that are directly next door to us and directly next to the home and Gas Main Explosion, as we are, the XXXX and Realtor current market valuation reports the ACTUAL reflective market value of our home as shown by those closed sales as we discussed and not the inflated value used from homes outside of our immediate area in town and homes not impacted by the Gas Main Explosion. Please note I haven't heard back from XXXX the supervisor with SLS, regarding this and the modification plan. Again please note that the terms are not acceptable and what remedies are available to us regarding this matter. Thank you, XXXX -- -- -- -- -- Forwarded message -- -- -- -- - From : Date : Wed, XX/XX/XXXX at XXXX XXXX Subject : Mortgage Modification and Photos and Market Analysis - XXXX -- -- XXXX --, -- -- -- -- -- -- -- - Attached reports To : <XXXX> Cc : XXXX -- -- -- -- -- Hello Mr. XXXX, Regarding Mortgage for -- -- XXXX -- -- -- XXXX -- -- -- -- -- -, -- -- -- -- -- -- -- we 100 % categorically dispute the home value and basis used in the mortgage modification sent to us by SLS and XXXX XXXX . Please advise the steps further involved. Attached are photos showing our home, as well Screen shots from XXXX showing homes sales next door to us and our homes location in relation to the home and Gas Main Explosion, along with a independent Realtor market analysis of the ACTUAL homes that sold next door to our home that were impacted by the Gas Main Explosion. As ACTUAL recent closed sales were used of similar size sq ft homes that are directly next door to us and directly next to the home and Gas Main Explosion, as we are, the XXXX and Realtor current market valuation reports the ACTUAL reflective market value of our home as shown by those closed sales as we discussed and not the inflated value used from homes outside of our immediate area in town and homes not impacted by the Gas Main Explosion. Please note I haven't heard back from XXXX the supervisor with SLS, regarding this and the modification plan. Again please note that the terms are not acceptable and what remedies are available to us regarding this matter. Thank you, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-06

Andover, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-06

NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I FELL BEHIND PAYING MY MORTGAGE XX/XX/2016, I HIRED THIS ATTORNEY IN XX/XX/2016 XXXX XXXX XXXX XXXX XXXX XXXX. THE MORTG. SERVICER IS SLS OF XXXX XXXX XXXX. XXXX COLORADO.THIS COMPANY HAS NOT SENT ME ANY MORTGAGE STATEMENTS AFTER XX/XX/2016, THEY FORGED A ROBO-SIGNATURE ON ALL THERE DOCS TO MY ATTORNEY AND MY SIGNATURE ON PAPERWORK THEY SENT TO MY ATTORNEY IS NOT MINE. ALSO THEY REFUSE TO SETTLE OR GIVE ME A MORTG MOTIFY, BECAUSE OF MY AGE/XXXX, AND THEY ARE DRAGGING THIS OUT ADJORNING THIS CASE AS A RETALIATION AND CAUSING MY DEFAULT TO MY MORTGAGE SIGNIFICANTLY SO I COULD NEVER PAY THE ARRERS OF MY DEFAULT AND FORCE ME TO CLAIM A CHAPTER XXXX BANKRUPTCY.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-04

Wilmington, DE

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: My mortgage servicer, SLS Servicing sold my mortgage to XXXX XXXX on XX/XX/18. I made my mortgage payment to my new provider. SLS Servicing had been withdrawing my mortgage payment from my checking account on the XXXX of each month. On XXXX XX/XX/18 they withdrew {$1400.00} ( mortgage payment ) from my checking account, which is after my account was closed with them. I have made numerous phones calls and have received a different story from each employee of this company that I spoke to. This withdraw has caused a negative balance in my account and I have accrued overdraft fees. To date, after 11 days has passed since they withdrew this money, I still do not have it back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-04

TN

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: My loan with XXXX XXXX was sold XX/XX/XXXX. SLS sent a statement with an amount past due for {$2400.00}, XXXX not knowing what this is for, looking at the XXXX XXXX statement sent for the same XX/XX/XXXX month, .. This is reflected as an XXXX -- I have equity in my home that could have absorbed this 'buffer ''. No statement, no detail, nothing billed to me BY XXXX for such XXXX charges, .. now this loan was sold to SLS, and the same XXXX charges rolled and are considered past due..?? This is a double dip. XXXX on XXXX XXXX Statement, and on the SLS Statement. I did not receive notice of the transfer/sale.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-03

Mason, OH

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-03

NC

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: XXXX sold my loan as of XX/XX/2018 i received a letter middle XXXX stating such, They sold my loan to Specialized Loan Service LLC XXXX this company has not only never sent me any info, ,After many calls to XXXX XXXX i got the new loan number and just mail certified mail, Ive called for 5 days never to chat went on line like XXXX XXXX told to do to XXXX sight says i dont have a account,, The rules state they suppose to contact me within 15 days of date new service. They did not. The complaints on ; line scare me, and 364.., They should be check out,, When i phone got code and said i have not paid XXXX payment ... I paid XXXX this payment and have print out to prove this,,, ,XXXX XXXX got my loan XX/XX/2018 But wouild not even take a payment stating my account was not active///// ... Please help me i dont want the company to mess up my go credit,, XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-01

Hilltop Mall, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information is missing that should be on the report
Company Response: Closed with explanation

Untimely Response

2018-12-01

Atlanta, GA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: XX/XX/18-Called Specialized Loan Servicing to inquire why I am not receiving payment coupons. The Representative XXXX # XXXX said my loan was put into 'fourth position '' and this is happening to a lot of customers but the company does not know why. They are in the process of taking each loan number as Customers call to investigate. XXXX could not tell me why the loan status was moved. When I requested an explanation letter from the company explaining what has happened over the last several months of payment coupons stopping, she said the company would not do that. Unbelievable! This is unacceptable. I asked XXXX who or what company made the decision to place 3 other debts in front of my loan and to identify the debts. I have no liens. She said SLS does not tell them and she could not tell me, and they would not send me a letter of explanation. I did pay my current amount due over the phone with XXXX who said she would waive the fee. I need the help of cfpb because SLS continues in bad behavior and gets away with it. I say this because below are previous cfpb complaint # XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXXXXXX XXXX # XXXXXX/XX/XXXX XXXX # XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-11-30

Stevenson, MD

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: On XX/XX/XXXX, we received a letter from XXXX XXXX, Subject : Transfer of the servicing of you mortgage loan. The letter states Effective XX/XX/2018, the servicing of your mortgage is being transferred to Specialized Loan Servicing LLC. The letter further states Specialized Loan Serbicing LLC will be sending you a letter that will include payment instruction and an updated loan number. We know there is a legal requirement for both the mortgage originator and new servicer to send letters within 15 days of a mortgage transfer becoming effective. In this case, Specialized Loan Servicing did not. We waited until today, XX/XX/XXXX, to give the mail plenty of delivery time and nothing was received. When we spoke with their customer service today ( XX/XX/XXXX ) a friendly woman said they wouldnt have complete loan information until Monday, XX/XX/XXXX and didnt offer to resend the notification letter. Though, she did provide the new account number.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-11-30

Federal Way, WA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Formal written complaint : We have not received our scheduled periodic mortgage statement form the mortgage Servicer since XXXX XXXX. Change went into effect in XX/XX/XXXX across to entire organization that NO STATE Monthly Mortgage Statements would be sent to anyone where Specialized Loan Servicing was the servicer on any junior lien position. Called on XX/XX/XXXX XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX XX/XX/XXXX XXXX, XX/XX/XXXX XXXX, XX/XX/XXXX XXXX and XXXX-There were other calls from my Wife on this account and we are deeply concerned. Have still not provided the requested payoff statement nor are they sending us our monthly schedule periodic payment statements. Their address on their prior statements does not match the P.O. BOX address they gave us over the phone to send payments. Show they are 4th in lien and thats why they are not sending mortgage statements. Spoke to XXXX XXXX- Company Policy. XXXX-Escalations This is the response I get when I try and to download the payoff quote. To date they have not sent me any payoff statement or scheduled periodic payments. XXXX stated they did not send mortgage statements any longer for loans in 4th position. This loan is in second positon as I explained to XXXX and told him that I had refinanced about a year ago and even paid the subordination fee to Specialized Loan Servicing. To date no scheduled periodic payment statements, no payoff, and the complete run around. XXXX the Supervisor stated that the company had changed its billing center from Georgia and they should have sent us notices about that. After hours of efforts we are no closer to getting resolution. Solution : Investigate Specialized Loan Servicing and bring an action for failing to send scheduled periodic payments. Compel them to fix their payoff request process, have them retract and reimburse all late fees for the period of time they have been gaming borrowers such as me and my Wife. Have them recalculate my loan from its inception and credit all overpaid interest and fees. The payoff shows the per diem interest rate to be 4.3496 % which no way reflects the 10.5 % actual interest rate. XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WA XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-11-29

Goose Creek, SC

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-11-29

Newport, TN

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: My mortgagee " XXXX XXXXXXXX XXXX '' - SLS, was notified in writing by me that my balance was incorrectly increased from $ XXXX to $ XXXX, and that my payment history was incorrectly reported from XX/XX/XXXX to XX/XX/XXXX by showing I was 150+ days delinquent. Received letter from SLS, after filing dispute with XXXX of Colorado, that they made a mistake, and all payments were " Paid as agreed. My credit report was never corrected by SLS as of XX/XX/XXXX. Needs correcting to remove negatives scoring on my FICO reports for both XXXX and XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-11-29

Smoke Rise, GA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-11-29

Blackbird, DE

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-11-28

Inglewood, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response