Specialized Loan Servicing LLC

2015-11-04

E Wenatchee, WA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-11-04

W Bloomfield, MI

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-11-04

La Tijera, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-11-04

Howland, OH

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: looking at my second mortgage and I feel it is not legal. on XX/XX/XXXX i obtained a second mortgage " from a friend that was a broker ''. It is from specialized specialized loan servicing in highlands ranch co. the payments are {$330.00} with {$24.00} going to the principal the annual percentage rate is 14.069 % with a balloon payment due XX/XX/XXXX of {$25000.00} finance charge is {$57000.00} the amount financed is {$28000.00} total payments {$85000.00} with a balance due as of today of {$27000.00}.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-11-03

Glendale, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-11-03

Mount Holly, OH

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: In XXXX I liquidated my late parents ' home and rolled over that equity into a property that I would later use for my retirement. I acquired a piece of land that I decided to later build on valued at {$170000.00} and I put approximately $ XXXX down and financed the rest through XXXX ( XXXX ) which has since been seized by the FDIC and sold to XXXX ( XXXX ). At the time that I was looking to finance the lot, the representative at XXXX named XXXX XXXX told me that I could finance it on a five year term amortizing as a 30 year mortgage ( lot loan ). At the end of the five year period, I could either pay the remainder in full or have the bank extend the note for additional five year increments. Further, there was no particular deadline or timeframe on their lot loans for building which represented the most flexible plan I had seen so it enticed me to choose XXXX as my lender. Sometime in XXXX, I received the notice that the note had been transferred XXXX after XXXX was shut down during the financial crisis. The note first came to term with XXXX in XXXX and I decided to get an appraisal get the extension needed with XXXX. A few months before the end of the term in XXXX, they indicated that they had sold the note to another investor who had no interest in retaining any lot loans so they would require I pay the balance in full which at the time was about $ XXXX. In a panic I tried to shop other lenders but they were all saying that they would not do any new lot loans due to the market, and that the only way I would be able to extend a lot loan through them was if they were already holding the note. I continued to pay XXXX the regular monthly payment even after the maturity date figuring that I was out of luck and they would end up foreclosing as I had no hope in selling the property which had greatly devalued since the recession ( dropping nearly $ XXXX in market value ). Around XXXX of XXXX, they sent me a notice that they did decide to allow me to extend for a five year period after all. Now we have come to XXXX and again late in XXXX and a few times earlier this year I tried to reach someone at XXXX regarding an extension or other options knowing that the value of the property has n't increased. They told me that I would actually have to wait and default on the balloon before anyone would be willing to work with me on this. About a month before the XXXX maturity date I received notice that they sold the note to Specialized Loan Services ( SLS ) who is a debt collector. SLS continued to bill me the regular monthly for several months after the maturity date and I thought perhaps my concerns about an extension were answered but this time through an investor who was willing to extend. I receive letter in early XXXX in a letter that I thought was the XXXX invoice stating that I had until XXXX to sign a preapproved extension or I would owe the remaining balance of about $ XXXX. By the time I received the letter ( I was away for a little while in the early part of the month ) it was already after the deadline. I called and they told me that I missed the window and would now have to apply for relief under the XXXX which is completely inappropriate since this is not a mortgage on a primary residence - however they told me it is the only option. I submitted my package on XXXX in full and they are repeatedly coming back to me telling me that I am missing documents even though they have already acknowledged their receipt and they are claiming that I had a XXXX deadline. -XX/XX/XXXX Submitted full app package for extension-XX/XX/XXXX received a letter for IRS form included in initial package-XX/XX/XXXX Resubmitted the requested tax form-XX/XX/XXXX received a letter indicating missing paystubs-XX/XX/XXXX resubmitted paystubs-XX/XX/XXXX received a letter stating they are reviewing-XX/XX/XXXX declination : missing documents
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-11-02

Fairfax, VA

Loan modification,collection,foreclosure

Mortgage: Home equity loan or line of credit

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-10-31

August F. Haw, CA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-31

Washington, DC

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-31

Lafayette Hl, PA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Back into XXXX of 2010 during this mortgage crash me and my wife were part of this with our second home. We tried and did everything the bank ( specialized loan service ( SLS ) wanted us to do. They finally offered us a program called DEED IN LIEU instead of a foreclosure. we accepted this and they even paid us under their cash for keys program which is only given out for deed of lieu or short sales. 5 1/2 years later when we are applying for a new mortgage an open foreclosure is showing up on our credit report instead of deed in lieu from this bank SLS. After numerous talks with different departments within the company, faxes, written requests and a copy of out credit report so this error can be corrected on our credit report, me and my wife are getting nothing but a run around. I had XXXX different customer service reps and a dept manager say that our file looked messed up, that it should be reading one way but reads another way. They all said they do n't know where to begin. We showed them the proof, they saw the proof in their files. The manager even said a deed in lieu was started but never completed. They see the cash for keys check issued ( XXXX XXXX, 2010 ) and a copy of the deeds and verification of mortgage. We really need help with this and have no where else to turn. This is the only thing prohibiting us from obtaining a new mortgage. Our credit is outstanding except for this mark on our credit report. We can not get them to help us fix their error. We are at RISK OF LOSING THIS NEW HOME because of the wording in our credit report. Time is fast approaching for our settlement date. We waiting the 5 years for the XXXX, DEED IN LIEU time, only to be hit with this.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-10-29

Plattekill, NY

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-29

Irvine, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-28

Pilar, NM

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-28

CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: In XXXX 2015 I refinanced my home through XXXX Lender for {$280000.00}. Subsequent to this, the loan was purchased by XXXX and servicing was initially provided by XXXX XXXX Loan Servicing Division. The first payment was due XXXX/XXXX/15 and XXXX serviced the loan through XXXX/XXXX/15. For some unexplained reason when I reviewed my payment history online, {$83000.00} had been added to the principle. It is obvious that something was wrong as the note and all my docs clearly show the borrowed amount as {$280000.00} ; Even XXXX XXXX account history shows the initial {$280000.00} as well as the addition of the {$83000.00} about 2 weeks later. I brought this to their attention and after many, many communications they said they resolved the issue and adjusted my account accordingly on XXXX/XXXX/15 ( I have included a copy of the payment history from Impac ). Their explanation was that somehow my loan docs had been mixed up with another and caused the addition of the {$83000.00}. About the same time they said the matter was resolved, they coincidentally transferred the servicing of my loan to Specialized Loan Servicing ( SLS ) which began on XXXX/XXXX/15. In reviewing my account with the new loan servicing company SLS, the {$83000.00} has been suspiciously attached to my account again. On top of all this, SLS now has my property confused as being in XXXX County instead of XXXX XXXX County for my escrow account tax payments. SLS customer support told me they will look into it, but something is just not right. I feel like someone is trying to hide this {$83000.00} back at XXXX or XXXX, which are both part of the same company. I am very disturbed by all of this and would like some help in finding a resolution. I have attached an account summary from SLS to show the current amounts they list as well as the payment history from XXXX XXXX to show the suspicious addition and deletion of the {$83000.00}. Thank You.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-10-27

Cherry Brook, MA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-27

Santee, CA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-10-26

Enon, VA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-10-26

Rockwell, NC

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: Approximately a year ago I inquired to XXXX about changing my mortgage interest I had since XXXX to a lower rate. I have a [email protected] % & [email protected] %. I have recently retired and my income has been reduced over 60 %. I have never missed a payment and thought they would reduce it to a lesser rate. After numerous calls and filling out the MA form I was told that I did not qualify because I was current on my payments. Also it was for only the 7.25 % loan and they did not look at the 10.5 %. So I missed XXXX payments and they then sent me the forms again. I filled out all of the information again and started the process again. The reasons I feel I qualify for a reduced rate are : 1. Reduction in income. I 'm retired 2. There is a large fracking facility located next door that reduced the property value over 40 %. ( I have appraisal reports ). 3. The XXXX XXXX tax appraisal reduced the property value from {$210000.00} to {$50000.00} in XXXX. 4 : I have records showing where dust, odors, and carcinogenic vapors migrate to my property. 5. It is hard to get the appropriate rent because I have to disclose this information. 6. I purchased the property during the easy qualification standards and probably would not qualify now. I want to fulfill my obligation but on realistic terms. During the next month XXXX kept giving me incorrect & inconsistent information : 1.They did a property analysis on the wrong property and would have used it in the decision making but I caught their error. 2. There comps were way off using houses XXXX miles away in more influent areas. 3. They did another appraisal with other mistakes. When I called them they said they could not send me the report even though I had in my hand. 4. They changed my loan representative 4 times. Every time I called to find the status I would have to explain everything all over again. Each one of them requested different documents. This went on for 9 months and I provided everything to them. The last response was it was in underwriting. After " 2 months '' in underwriting I called them on XXXX/XXXX/XXXX to check on it they told me they sold the loan to SLS. No phone call no letter. I called SLS and they said that they had the loan and all the documentations and they would get back with me. I received letters from them starting XXXX that I was behind, XXXX letter stating they had everything and if they needed anything they would let me know. XXXX letter for me to fill out another modification form. I redid all the information and sent them all the information again that the form asked for. Later I got a letter stating they have received everything except for paystubs/ tax form. I sent that along with my entire tax returns. I got letters stating they had everything. I have called numerous times during the month to talk with my " service representive ''. Each time he is not available. Left message for them to return my call..No response. Received email on XXXX that they are not considering me anymore because I was late giving them the required information. Called on XXXX to SLS again my rep not available & I got XXXX. She went on to say that they have not received the information and that they had tried to call me. When I ask when, they stated on XXXX. I told her that was from my earlier phone call that morning. There was no message, no phone number on my phone saying this. I told her that I even called later that same day because I had not heard from anyone. She went on to say that I needed to provide additional information ( leases ) etc. before they would look at it. These leases have been sent before but because all the time has passed renters have moved out and in making all the numbers not correct. So that night I got everything together again and sent it to her asking once received to call or text me. So far no coorespondance. This has gone on way too long. All I am asking is to lower an interest rate XXXX
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-10-25

Tucson, AZ

Loan modification,collection,foreclosure

Mortgage: Home equity loan or line of credit

Complaint: Not applying whatever payment I send to my account. Holding it so that a full amount is received & then posting it to my account.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-25

VA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: My mortgage was sold to SLS Mortgage in XXXX 2015. For the duration of my mortgage between all the lenders I 've had, my homeowners insurance has been paid from my escrow account. For some reason, this has stopped, and I find out with a letter from my insurance company. I should also mention that my monthly payment has n't changed, so now I 'm suddenly paying the additional cost of my insurance. I called the lender and I called the insurance co. Both bounced me back & forth on this. In the meantime, I 've had to pay a few installments of the insurance to keep it active. But this week, I get a letter from a collection agency from the mortgage company which infuriated me further. All while I am still waiting for SLS to do research on this matter and get back to me on why this happened and what we can do. I take my credit extremely seriously, and I want my mortgage company changed. I did n't pick them, I do n't want them servicing me. I want to make sure my credit is n't impacted. At present both XXXX & XXXX report my credit at over XXXX. I have not missed nor been late with any mortgage payment, and I 'm not happy with the service of this company I 've never heard of.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-24

Vicksburg, MI

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-24

Erial, NJ

Credit decision / Underwriting

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-23

Staten Island, NY

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-23

CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: My loan was originally with XXXX XXXX XXXX and was transferred to XXXX then recently to SLS. Once I received the notification that the loan was transferred once again, I immediately requested a loan modification package and sent in all my documentation a few weeks before the foreclosure sale. I was then contacted by SLS informing me that one page was missing an initial so I immediately faxed it over the same day. When I called to follow up the following day, I was informed from a Customer service representative that it was too late and that I would not be reviewed for a loan modification due to it being too close to the sale date. If this was the case, why did they accept the documents just a few days before instead of telling me it was too late then so I could have sought other options. I understand I am behind and am trying to do everything I can to make my payments again and get some type of foreclosure avoidance but it seems no one wants to assist me.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-23

Lafayette, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response