Specialized Loan Servicing LLC

2015-12-14

Drexel Hill, PA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-14

Scottsdale, AZ

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Complaint: I had a 2nd mortgage, interest only loan, for 10 years with SLS, paid on time every payment. They recently instructed me that the terms of my loan are that I now start paying it off. I applied for modification but was denied. All the while making the payments payments on time with the statements received. Never a late payment. They sent me a new monthly statement for XXXX with the new monthly payment which I paid on time ( well documented bank transfer and even on their web site under my account info shows paid on time. But the XXXX statement shows a late fee being charged. When called they stated they could not change anything although the representative stated she saw that the payment was made. I have never received my new loan documents or a payment schedule from them and really do not know the terms of my continuing loan now.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-14

Staten Island, NY

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I requested pursuant to our CFPB Regulation Z, 12 CFR 1026.39, Mortgage transfer disclosures information on my loan.The mortgage servicer Specialized Loan Servicing is not providing the name of the new investor for the loan. I also request the date the mortgage and note was transferred or placed into the Trust XXXX as Trustee Relating to the XXXX XXXX XXXX XXXX Mortgage Backed Certificates, XXXX XXXX pursuant to CFR 1024.38 ( b ) ( i ) ( ii ) ( iii ) ( iv ) ( v ), Specialized Loan Servicing is not providing this requested information.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-12

Las Vegas, NV

Making/receiving payments, sending money

Bank account or service: Other bank product/service

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-11

Saint Louis, MO

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-11

Saint Louis, MO

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-11

Laguna Beach, CA

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-11

Royal Palm Beach, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-12-11

San Francisco, CA

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-11

MD

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I had a mortgage with XXXX and when they collapsed it was passed on to other lenders without my knowledge and XXXX XXXX XXXX wound up with it and it took several years before i found out where it was going to and a loan servicing company called Specialized Loan Servicing started sending me notices and then it was sold to XXXX XXXX and XXXX XXXX and I had to hire several different law firms for a Modification which XXXX is now the bankrupt law firm XXXX XXXX out of XXXX New York. They had told me that indeed I was the victim of Robo signing and for years I filled out monthly paperwork for SLS whom I found out was working for XXXX and XXXX and they forced me into bankruptcy and my home and my truck were the only debts I had and I am still in the house and there is a serious problem as the house sits on XXXX pieces of property XXXX of which XXXX county and I have a stake in together ... It gets even more twisted as I am still trying to save my house and I am still in it, I need to talk to someone asap .Thank You
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-12-11

Naples, FL

Cont'd attempts collect debt not owed

Debt collection: Mortgage

Debt was discharged in bankruptcy
Complaint: Home mortgage discharged in bankruptcy. Debt collection company sends collection letter. I call and notify them debt is discharged in bankruptcy. Debt collection company tells me I am still responsible for penalties and fees. They refuse to accept validity of bankruptcy discharge. Internet research reveals this company is running a well known scam to illegally collect money that is not owed to them. They are running a con that relies on uniformed consumers fearing them.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-11

Atlanta, GA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I have a mortage with SLS and I and begin force into a foreclosure. I have been trying to do a loan modifcation with no succes, I would send in my documents and when I can they would put me on hold never answer my call, or they would hang the phone up on me. I have tried and tried I even tried to do a short sale there is no working. I am being force out of my house rhat I have with me and my kids, on to the street in the cold. And SLS is being allowed to get away with it, I dont know what to do at this point Im in a loss, loss situation. Sls do not need to be in business, I have been lied to and I am begin force out my home for weeks, I would send in paperwork that they say they never receive, deceive and lied to.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-10

Virginia Bch, VA

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-10

Cliffwood, NJ

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-10

Foothill Ranch, CA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: SLS ( Specialized Loan Servicing ) makes harassing phone calls morning, noon and night if my loan payment is not paid on the XXXX. of every month. My loan payment is due on the XXXX XXXX. and delinquent on the XXXX monthly. I pay it every month on the XXXX yet for the past three months if the loan is not paid on the XXXX. they start calling. even if I answer and tell them I pay every month on the XXXX they keep calling. They told me today they have every right to call as my " investor '' wants to be paid on the XXXX. I made this loan with XXXX XXXX XXXX and they sold it to SLS. I have complained to BofA in the past about this practice. Does SLS have the right to make stressful unwanted phone calls if my loan payment has never been late? They seem to think they do.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-10

Billerica, MA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I am a homeowner in Massachusetts who has tried for over 2.5 year to work with my lender on both a modification and a short sale. There are serious issues with SLS on both accounts. There is NOW an AUCTION on my property on XXXX XXXX, this year. I was not given proper notice, the certified mail informing me of the sale did not arrive until after I spoke with my point of contact, who had informed me that there was still time to pursue a modification. The resolution process switched from a short sale to a modification. As of XXXX/XXXX/XXXX I was informed that there was no sale date scheduled. Although all documents are received by SLS and underwriting has started I am told that the date of sale leaves no time to evaluate my situation. SLS has been unable to contact me directly as the phone numbers on file were incorrect SLS has not had an up to date appraisal and is seriously overvaluing the property. - SLS has turned down XXXX qualified offers for a short sale I was never approved for the modification, so in XXXX of XXXX we decided to sell our family home. From XXXX of XXXX until XXXX of XXXX, we had submitted XXXX offers on our property from different buyers. In each case SLS REJECTED the offer saying it was too low. The highest offer was {$110000.00}. Our house is our family home, but needs work. The first counter we got from SLS was {$180000.00}. The next counter was {$150000.00}, and now in XXXX of XXXX I 'm being told the lowest they will accept is {$130000.00}. They are saying this last amount without having stepped foot inside this home since last XXXX. Where is the regulation on valuations? Why is it we can show proof our house can not fetch the value they want and they are allowed to force a homeowner to foreclosure? At what point over a period of almost two years does the lender realize the home value is not worth their required price? Why are n't we as homeowners allowed copies of their valuations? We are required to get an appraisal to get a loan, so why are n't we privy to valuations when they foreclose on our homes? If their valuation is being used in the determination to foreclose then I feel a citizen I have a right to that information and ANY information being used to make a determination to foreclose upon me. I have tried unsuccessfully for over two years to work with SLS, and before them XXXX XXXX XXXX. My loan was sold from HUD to some XXXX party investor, who has made it very difficult to sell. If my loan was still backed by HUD I would at least be given a copy of the appraisal, and they have clear guidelines as to what they will and wo n't accept for short sales. Since my loan has been sold, I have had no assistance with SLS. I will be forced into foreclosure, and I was never offered a Deed in Lieu, which is no better than the foreclosure, because there is no regulation on lenders over proper valuations. Respectfully XXXX XXXX
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-10

Sandy Hook, CT

Other

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-09

Tracy, CA

Settlement process and costs

Mortgage: Conventional fixed mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-09

Doral, FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-09

Simi Valley, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: Dear XXXX XXXX and CFPB representatives, Our mortgage is currently being services by SLS and there is a sale date scheduled for Friday, XXXX XXXX, 2015, despite the fact that on XXXX XXXX, 2015, a SLS representative advised me that we submitted a complete package and that it was in review for mortgage assistance. On XXXX XXXX, 2015 at XXXX, our consumer rights advocate ( XXXX XXXX at XXXX XXXX XXXX spoke with XXXX XXXX Agent ID # XXXX ) at SLS who confirmed receipt of the missing documents ( pay stubs ) and notified her that we had submitted a complete and full package and that the file was in review with no missing documents. She further notified her that there was a scheduled sale date on the file for XXXX XXXX, 2015, at which time she advised XXXX that having an active sale date after we, the borrowers, had submitted a complete package was in violation of both state and federal dual tracking laws that protect consumers under the California Homeowner Bill of Rights, the Consumer Financial Protection Bureau and the Real Estate Settlement Procedures Act. Yesterday, XXXX XXXX, 2015 at XXXX, our consumer rights advocate called in to SLS to check on the status of the file and was advised by the automated system that all agents were busy and that she could not speak with a live person ( XXXX advised her that all agents were in a meeting at that time ) ; she was asked to schedule a call back from the single point of contact, XXXX ( Agent ID # XXXX ). XXXX called her back to inform her that the pay stubs submitted back on XXXX/XXXX/15 were not legible per a note on the file from underwriting on XXXX/XXXX/15 and that SLS was moving forward with the foreclosure sale scheduled for XXXX XXXX, 2015, since we did not submit a complete RMA package. Furthermore, XXXX stated that it was not the policy of SLS to reach out to the borrower for missing documentation nor was it the policy of SLS to send a missing documentation letter as required under the XXXX program, which is a federal law ; SLS is not following XXXX federal guidelines. XXXX confirmed that SLS would be moving forward with the scheduled sale date of XXXX XXXX, 2015, to which our consumer rights advocate advised her that we would be filing complaints against SLS for dual tracking violations, wrongful and unlawful foreclosure, and UDAAP consumer rights violations. It is appalling that SLS would blatantly and wrongfully move forward with the foreclosure sale under these circumstances. We submitted a complete RMA package as confirmed by an employee of SLS named XXXX ( Agent ID # XXXX ) on XXXX XXXX, 2015 at XXXX. The documentation submitted was legible when submitted and there was no option for us to resubmit the documentation, prior to SLS moving forward with the foreclosure sale, since we were all unaware of any issues and were further advised that there was a complete package submitted 5 days after submitting the supposedly illegible documentation ( pay stubs ). As a result of the aforementioned consumer rights violations, SLS has left us no choice but to submit complaints to the CFPB, the CA AG XXXX XXXX XXXX XXXX, and the CA DFI ( DBO ) for dual tracking, UDAAP and wrongful foreclosure violations at a minimum. We will further escalate this case to the Treasury Department, the XXXX XXXX Escalations Team, the XXXX and the Office of the Comptroller of the Currency ( OCC ). We will do everything in our power to assert and exercise our consumer rights until SLS complies with the state and federal laws that were established to prevent this precise instance of abuse and wrongful foreclosure consumer rights violations. We already resubmitted the supposedly " illegible '' pay stubs today in addition to pay stubs that further validate the steady income that is the same every week for both of us.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-09

Dedham, MA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-08

Bayville, NJ

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-12-06

Hoffman Est, IL

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-04

Jacksonville, FL

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Dear XXXX ID # XXXXThis is another QWR being filed. SLS has not taken care of sending documents to the county for recording and sending us the relocation assistance. In response to your letter dated XX/XX/2015, you made a statement that the paperwork has been internally approved and will be executed and forwarded to the county for recording as soon as possible. SLS is unable to advise as to the time it will take for recording once the document has been forwarded to the county for recording. The funds for the relocation assistance will be provided once we have confirmation of the recording at the county. XXXX, the issues are as follows : ( 1 ) For months I 've been told it has to go to recording. Each time I 've asked your agents and XXXX XXXX, who is the person to talk to, your agents and/or XXXX XXXX would tell me that 's not their department and have a supervisor call me, and a supervisor never calls. ( 2 ) Since SLS has not sent the documents to county for filing, you have not sent the relocation assistance. XXXX, I need for you to tell me the person who 's responsible in having the deed/title processed to go to recording and why is it taking so long for your company to send to the county for recording and send the relocation assistance? For months, I 've been getting bureaucratic answers and no one has sent or processed the documents to go to recording. As you mentioned in your letter, there is no liens on the Deed/Title, so the next step is to go to recording. Now, I know you SLS do not process the recording documents, but I 've talked to the supervisors in county recording, and they told me that it would take XXXX hours to process, once they receive the documents from SLS. Again, I 'm asking you to provide me the name, phone number of the person, who is processing the documents to go to county for recording. SLS has not been truthful with me and sending me through your bureaucratic process, which I should not have to go through. Per your letter dated XX/XX/2015, we have met all of the requirements and the DIL was approved by SLS. Again, I asking for SLS to send the documents immediately to the county for recording and send us the relocation assistance, that we 're entitled too. Awaiting your response. XXXX XXXX
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-03

Bel Alton, MD

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response