There are over 1941 complaints on file for Southwest Credit Systems, L.P. Dated between 2019-12-12 and 2013-07-19.
2015-06-03
Taft, OH
Right to dispute notice not received
Complaint: On XXXX XXXX I received an alert that a new account had been added to my credit report. I immediately disputed with all three credit agencies and sent out a debt validation letter to XXXX XXXX. One week later I receive a print out on their letter head ( unacceptable since this is not my debt ) XXXX deleted the account but XXXX and XXXX did n't budge. The last name on the account is XXXX ( not my name ) I never received a dunning letter, a phone call, a bill Nothing. Just a surprise account that was previously deleted because the collection agency before could not validate this bill. This has caused tremendous backlash on my credit report.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed
2015-06-03
Santa Barbara, CA
Threatened to take legal action
Complaint: They have listed on my Credit Report that the debt was incurred in XX/XX/XXXX.
This is impossible since I have not been a member of XXXX XXXX XXXX California since XX/XX/XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed
2015-05-27
Itasca, IL
Not given enough info to verify debt
Complaint: Southwest Credit has been reporting a debt originally owed to XXXX that I do n't owe. I have tried disputing this several times directly with them, and the credit bureaus aswell. my last attempt was on XXXX XXXX, 2015. I honestly do n't think they are even reading the supporting documents or my letter. I received a response from them on XXXX XXXX, 2015 that '' once again they have updated my account accordingly '' Southwest Credit or comcast have yet to prove that this debt is owed to XXXX. I have clearly outlined in my supporting documents that I do n't owe this debt! Ive requested supporting documents from both XXXX and southwest validating what they claim I owe, and they have yet been able to do so. I 'm hoping you can help me put this debt to rest. Thanks in Advance for your help!
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-05-22
Brentwood, TN
Debt is not mine
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-05-20
Charlotte, NC
Debt was paid
Complaint: ALREADY ENTERED INTO A PAYMENT AGREEMENT hello, My name is XXXX XXXX and I am writing because I was recently made aware that you have submitted my name and address to the CRA 's in regards to a debit of : {$140.00}. I recently, about a month ago, contacted your company in regards to not having this item listed on my credit reports, and entered into an agreement to pay off the debt within 6 months with my credit card. Your company has since lied to me about this not being reported. I DEMAND that this entry be stricken from all the CRA records IMMEDIATELY or you can CANCEL the payment arrangement. If any payments hit my credit card, and you have not requested your trade-line removed from all XXXX agencies, I will report the payment as fraud! THIS IS NOTICE TO REMOVE THE TRADE-LINES OR CANCEL ANY AND ALL PAYMENT ARRANGEMENTS!
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-05-19
Bratton, PA
Right to dispute notice not received
Company Response: Company chooses not to provide a public response Closed with explanation
2015-05-18
Havana, FL
Debt is not mine
Complaint: Southwest Credit Systems sent several harassing phone calls to my parents and, a few weeks later, sent me a bill saying I owe XXXX {$400.00}. I contacted XXXX which confirmed that my balance was paid and that I did not owe anything. XXXX faxed confirmation of this to SCS. SCS refuses to confirm that they received fax and insists I pay this bill that I do not owe.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-05-18
Hendersonville, TN
Frequent or repeated calls
Complaint: Below is what you submitted on Friday, XX/XX/XXXX at XXXXXXXXnext : XXXX : XXXX XXXXstreetaddress : XXXX XXXX XXXX : XXXXState : TNXXXXXXXXZIP : XXXXCounty : XXXXHome_Telephone : XXXX ( non working ) XXXXWork_Telephone : XXXXemail : XXXXXXXXXXXXContact_time : XXXX to XXXXcomplaint_company : XXXX XXXXcontacted_util : yesNOW ( as of XX/XX/XXXX ) I HAVE DAMAGED CREDIT AFTER THIS UNRESOLVED XXXX REPAIR ISSUE , HAD XXXX OF HARRASSING COLLECTION CALLS, the last of which I was told that they would enter into the system that I would not pay due to repair issues, but my credit report shows refusal to pay- see belowXXXX_complaint_descript : XXXX XX/XX/XXXX I have had a problem with XXXX going back to mid-XX/XX/XXXX when I had to have XXXX technicians make service calls regarding phone and internet service to never have an issue completely resolved, costing me at least XXXX hours of my time. Since that time my internet service has been reliable, but my phone service has not, with at least XXXX service interruptions per month since then. I quit calling to notify them of the problem several months back because it did not seem to solve the problem. I moved to a new residence XXXX weeks ago, at which time I requested a transfer of service from my old residence and a credit for the interruptions in service which resulted in further wasted time ( about XXXX minutes ) on the phone. I was informed at that time that they could ( would ) not transfer service unless my bill was paid, BUT THEY WOULD NOT CREDIT MY ACCOUNT FOR SERVICE INTERRUPTIONS. Today I got the following email from XXXX XXXX XXXX ( which I appreciate ) : Billing Account Number : XXXX Thank you for being a valued XXXX XXXX XXXX customer. To ensure that you are enjoying your XXXX XXXX XXXX XXXX ( XXXX ) High Speed Internet to the fullest, we 've set up a special service center in Florida to assist you with questions or technical concerns. If we can help you in any way, for one-on-one support simply call us at XXXX between XXXX and XXXX Eastern Standard Time, Monday-Saturday. We 're happy to work with you to make you a completely satisfied customer. Again, thank you for choosing XXXX XXXX XXXX. We hope special services like this are an indication of how much we appreciate your business. Sincerely, XXXX XXXX XXXX Customer Service I called the number ( and recorded the phone conversation ) to inform them of the problem. They transferred me to billing. The billing department finally credited my account for XXXX service interruptions and then informed me that I NOW ALSO HAVE TO PAY $ XXXX FOR MONTHLY SERVICE SINCE MOVING TO MY NEW RESIDENCE ON XXXX XXXX, AND I HAVE NOT HAD SERVICE INSTALLED YET. I called back the number in the special service center in Florida to assist me. They tell me that the billing department and collections department are the only XXXX departments I can call to get this matter resolved. I have the recorded phone conversations in which I informed them that I would have to charge {$1.00} per minute for my time on the phone, which they ( as I expected ) did not agree to. I just spent XXXX more minutes typing this complaint. I wish to transfer my old phone number to a different company for XXXX phone service, but this is impossibly difficult. I have work to do and do not have time to waste with XXXX ridiculous billing department and customer service. Please help me. Thank you. XXXX XXXX
Company Response: Closed
2015-05-18
East Haven, CT
Debt is not mine
Company Response: Company chooses not to provide a public response Closed with explanation
2015-05-16
Leominster, MA
Attempted to collect wrong amount
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-05-16
Baton Rouge, LA
Indicated committed crime not paying
Complaint: This was a bill from an internet Co. in XXXX AR. The original bill was over 300.00. My daughter talked to them and they agreed to accept a lower amount which she paid. They then said " Paid in full '' and I never heard another word from them.
This COMPANY IS XXXX and they were paid off in full.
My name is XXXX XXXX XXXX XXXX LA XXXX
Company Response: Company chooses not to provide a public response Closed with explanation
2015-05-16
Leominster, MA
Attempted to collect wrong amount
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-05-15
AL
Attempted to collect wrong amount
Complaint: i created this debt along time ago at least 8 years ago an i would like you help on cleaning it up an stop the harassing call from collections ageny
Company Response: Company can't verify or dispute the facts in the complaint Closed
2015-05-14
Hamden, CT
Not given enough info to verify debt
Company Response: Company disputes the facts presented in the complaint Closed with explanation
2015-05-13
Silver Spring, MD
Debt is not mine
Complaint: I would like to report Southwest Credit, which is attempting to collect a debt on behalf of XXXX. I had automatic bill payment with XXXX. I cancelled my XXXX service when I moved, and promptly sent back the equipment. Somehow, XXXX is claiming I have an outstanding debt and is trying to use Southwest Credit to get that back from me. Alternatively, Southwest Credit is purely a scam trying to get my credit card information.
Please instruct XXXX and/or Southwest Credit to leave me alone, as I do not owe them a dime. I am paid in full with XXXX and will mercifully never need to use their services again. Please also let me know if I need to report XXXX 's practices to the FCC, as I know I am not the first person to have an issue with XXXX 's terrible approach to customers.
Company Response: Company chooses not to provide a public response Closed with explanation
2015-05-12
Bosque Real, PR
Debt resulted from identity theft
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-05-11
Sacramento, CA
Debt is not mine
Complaint: I originally signed up for XXXX service on XXXX/XXXX/2015. The service never worked properly and I cancelled my service and returned all the equipment ( I have a receipt for the return of the equipment ) before XXXX XXXX, 2015. Their service never worked properly, and the cancellation falls under XXXX 's publicly advertised " 30-day guarantee, '' as stated below : '' We will give you a 30-day, money-back guarantee.
If you 're not satisfied with our TV, Internet, Voice or Home services and wish to cancel for any reason, you can do so in the first 30 days and get your money back. Simply return all equipment in good working order and we 'll refund the monthly recurring fee for your first 30 days of service, any charges you paid for standard installation and any Home Secure and Control equipment purchased. -XXXX website '' I have called XXXX on XXXX separate occasions in order to resolve this issue. Being XXXX, I recorded the phone conversation, and have retained a copy of the recording. I have copies of all other correspondence with XXXX.
Now they have sent my account to collections with Southwest Credit XXXX XXXX. Since contacting them repeatedly seems to have no effect, I am submitting a formal complaint to CFPB today.
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed
2015-05-06
Cypress, TX
Debt was paid
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed
2015-05-05
Lewisville, TX
Threatened to take legal action
Complaint: I will be attaching my last dispute to communicate best with you what 's going on. However, my main issue is with the XXXX Texas Tolltag Authority. My main XXXX complaints are 1 ) The fees they charge ( {$25.00} per invoice ) are incredibly exhorbatant and 2 ) Their billing makes no sense. They retroactively send invoices for 3+ years in the past with {$25.00} fees attached, having never sent invoices prior, then refuse to remove the fees. I recently received a bill for the first time for {$120.00}, for only {$21.00} worth of actual tolls, from XX/XX/XXXX, having never seen it. Please read the attached dispute to more accurately get a sense of the lengths I have gone to get verification on my debt. My main concern is that there is absolutely no governing body that makes sure the NTTA is within any type of fair billing practices. There is no one to go to when you dispute the charges. They hold you hostage for as long as they like with bills from the past and then if you do n't pay it, threaten with arrest. I have spoken with lawyers who refuse to take my case because " there is no point in fighting with the NTTA. '' I have spoken with so many people who have the same issue but have no where to turn. Someone has to be there for us, to impose some type of rules on them. Their billing has to make more sense, there has to be some type of rules that govern how they can collect and how far back they can go. I just do n't understand how this entity gets away with this and no one questions them. I have paid over {$2500.00} to them for tolls and received another packet for {$12000.00}, only {$1000.00} of it is for tolls. FROM AS FAR BACK AS XX/XX/XXXX! Someone please has to help us Texans, it 's ridiculous.
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed
2015-05-04
Allegheny, PA
Frequent or repeated calls
Company Response: Company chooses not to provide a public response Closed
2015-05-04
Philatelic Center, CA
Debt is not mine
Complaint: I receive a phone call from XXXX saying they are XXXX Credit, that there is a XXXX account in my name, not at my address, that has a bill for {$500.00}. They leave no voicemail, and are never able to answer when you call back. This has been going on for months. I have had my credit checked and fraud alerts on and nothing matches what they are saying is the issue. I need this to stop.
Company Response: Company chooses not to provide a public response Closed with explanation
2015-05-04
Dockweiler, CA
Indicated committed crime not paying
Company Response: Company chooses not to provide a public response Closed with explanation
2015-04-30
Wrentham, MA
Debt is not mine
Company Response: Closed
2015-04-30
Schuylkill Haven, PA
Right to dispute notice not received
Company Response: Company believes it acted appropriately as authorized by contract or law Closed
2015-04-29
Clayton, MO
Debt is not mine
Complaint: On XXXX XXXX, XX/XX/2015 I sent 300.00 to the incorrect credit card company Southwest Credit Card through money gram. I already faxed the company a letter stating I did n't have an account with them and I was wanting my money refunded so I can properly pay my debt that I owe to another company.
Company Response: Company chooses not to provide a public response Closed with explanation