Sortis Financial, Inc

2017-11-25

City Industry, CA

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2017-11-09

WA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: In XXXX XXXX our mortgage was transferred to this company from XXXX We went 4 months without receiving a statement. The loan was paid off. XXXX incorrectly reported to the credit bureaus that the loan was over 120 days late over {$1.00}. We have repeatedly contacted XXXX and they agreed to remove all aspects of any reporting to any credit bureau. As of todays date, XXXX and XXXX are still reporting this account. We simply want it removed. XXXX agreed to remove this. See attached letter. Yet it has not happened.
Company Response: Closed with explanation

Timely Response

2017-10-25

Longview, WA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-10-16

Pinellas Park, FL

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt was paid
Complaint: ClearSpring Loan Services provided a mortgage payoff statement showing {$68000.00} was due in order to complete a refinance of the mortgage and pay off the existing loan. The payoff was provided on XXXX/XXXX/XXXX and was good through XXXX/XXXX/XXXX. The refinance closed on XXXX/XXXX/XXXX and the full amount XXXX {$68000.00} XXXX was sent to ClearSpring Loan Services. A few weeks later they began calling me saying i still owed $ XXXX. However, they will not provide details as to what that $ XXXX relates to. They wont provide a detailed statement, but instead are requesting payment in order to prevent my account going to collections and negatively impacting my credit score. I just called them again today in return to another one of their calls and they are still unable to say what the $ XXXX due relates to. I have a copy of the payoff statement they provided and proof those funds were provided to ClearSprings. At this point i dont know what else to do.
Company Response: Closed with explanation

Timely Response

2017-10-12

Encino, CA

Problem when making payments

Payday loan, title loan, or personal loan: Installment loan

Company Response: Closed with explanation

Timely Response

2017-10-10

Katonah, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: In XXXX I took out a mortgage loan with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX for {$480000.00}. I was promised a low interest rate and a low monthly payment, as advertised. On XXXX XXXX, XXXX, there was an assignment of mortgage filed with XXXX XXXX XXXX 's office. The assignment of mortgage assigned the mortgage from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX to XXXX, XXXX XXXX XXXX, XXXX, XXXX started a foreclosure against me for the amount of XXXX, which is about {$91.00} from the original mortgage 3 years earlier but I already had paid over {$160000.00}. How is that possible? I am a victim of the housing crisis and I feel that there is fraudulent element to what is happening to my mortgage loan.
Company Response: Closed with explanation

Timely Response

2017-09-22

Fort Lauderdale, FL

Took or threatened to take negative or legal action

Debt collection: I do not know

Threatened or suggested your credit would be damaged
Complaint: InXX/XX/XXXXXXXX 2017, I entered a written dispute with CLEAR SPRING LOAN SERVICING reference account number XXXX as contained on my consumer credit profile at XXXX, XXXX and XXXX XXXX. Specifically alleged, CLEAR SPRING LOAN SERVICING was attempting to collect a debt for which antiquated my credit profile by more than XXXX years. Moreover, said account appears twice on my consumer credit profile notwithstanding the allegation of a single debt owed. CLEAR SPRING LOAN SERVICING failed to investigate, verify, or validate said debt. Although I also filed a cease and desist demand with CLEAR SPRING LOAN SERVICING an absolute requirement of the Fair Credit Reporting Act is to report said debt as disputed pending resolution of an investigation. CLEAR SPRING LOAN SERVICING failed to report said debt as disputed and failed to conduct an investigation into my allegations of antiquated credit reporting. As such, my credit worthiness has been negatively impacted by the erroneous reporting of this account. A review of records compiled by the state Division of Financial Services in Florida indicates that CLEAR SPRING LOAN SERVICING is not currently licensed to conduct business pursuant to section 559, Florida statute. As such, the imposition of this debt and the erroneous reporting to XXXX, XXXX and XXXX XXXX is an unfair and deceptive trade practice. Several phone calls to CLEAR SPRING LOAN SERVICING have met upon deaf ears. When I called to inquire on the status of the disputed account, I was advised that Florida licensing was not required. I was further advised that the debt remained due notwithstanding a lack of validation and claim of antiquated reporting. At this point the call was terminated. My written dispute remains outstanding. Said account remains on my XXXX, XXXX and XXXX XXXX notwithstanding the existence of a dispute, lack of validation, and my allegations of antiquated reporting.
Company Response: Closed with explanation

Timely Response

2017-09-20

Brawley, CA

Written notification about debt

Debt collection: Mortgage debt

Didn't receive notice of right to dispute
Company Response: Closed with explanation

Timely Response

2017-08-18

MS

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: When I signed the paperwork to get this mortgage I was informed by the loan rep it would never be a problem to renew the interest loan. The Clear Spring was very misleading and they would not allow me to continue with an interest only and advised I would have to refinance which was not what they originally told me when signing the loan.I did receive paperwork for a modification but then they advised they would not live up to what they said they would. The company mailed me modification paperwork and would not accept it when it was sent to them as they agreed it would not be a problem to modify the loan to smaller payments or interest only. I tried several times to work things out with the finance company XXXX and Clear Spring. I signed the loan based on false information given from the finance XXXX and their employees at XXXX who worked there. When I advised them of this in several of my emails from the loan company which I do have copies of no one was concerned about the deliberate false and misleading information given. I am now in default of a loan that is more than 4 times the amount owed with no concern from the original lender who has deliberately mislead me into a loan that they knew they were never going to renew without a refinance due to personal opinion and not due to payment history. Let the record show that during the interest only period I was never late until the original lender increased the terms and refused to live up to what they advised also the finance company refused to live up to what they wrote in the paperwork sent to renew on an interest only basis. Clear Spring agreed to modify send paperwork then advised they were not going to live up to their agreement.
Company Response: Closed with explanation

Timely Response

2017-07-31

Wonder Lake, IL

Attempts to collect debt not owed

Debt collection: Auto debt

Debt is not yours
Complaint: I first received a letter from Clear Spring Loan Services , Inc. in XXXX of 2017, their letter which is attached was dated XX/XX/2017, and immediately sent them a letter disputing this alleged debt and asking for them to verify it. I received nothing back until just recently, letter dated XX/XX/2017, which clearly shows they totally ignored my letter which they received on XX/XX/2017 and was sent USPS Certified Mail with Return Receipt. I am asking Clear Spring Loan Services , Inc. to either verify this alleged debt or delete this from their records and from my credit report if it was reported. They also have n't proved to have any right to be on my credit report because I know for a fact I 've never contracted with them nor consented them to be able tomake any communication on my credit reports. Clear Spring Loan Services , Inc. is also violating the FDCPA by continuing collection activity when they can not provide any documentation to prove I owe them anything.
Company Response: Closed with explanation

Timely Response

2017-07-14

Juniper Hills, CA

Improper use of your report

Mortgage: Conventional home mortgage

Complaint: Second trust deed against my primary residence that was foreclosed in 2014. They continue to call and send letters and improperly reports to the credit bureaus
Company Response: Closed with explanation

Timely Response

2017-06-29

New Orleans, LA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I purchased a house on XX/XX/XXXX. I used visio lender for a 1yr interest only loan for {$48000.00}. I made payments on time or early every month and never heard from them or had to contact them. On XX/XX/XXXX the loan service provider changed hands to clearspringls. I starting having problems immediately. Their website is bery difficult. My id and password rarely worked and i would get locked out of the site. In ended up just started an autodraft so i wouldnt have to deal with the site. But the payments would rarely be taken out on time so i would have to call to get it straighted out regularly. Then i started getting letters saying they didnt have my insurance info. So i had my insurance agent send it to them but i still would get the same letters. So i called again and they said everything was fine and i should ignore the letters. Then i received a letter saying that they had to force pay for insurance. I called again and again i had the insurance agent send the paperwork stating that i already had insurance. Clearspringls said they fixed the issue and my ecrow account wouldnt be charged. And i continued getting the insurance letters from clearspringls. In XX/XX/XXXX and XX/XX/XXXX i start looking to refinance. Having a little trouble finding a loan. Clearspring calls me in the beginning of XX/XX/XXXX and offers me an extension on the loan. All i have to do is sign an extension agreement and pay 1 % ( XXXX ) of the loan for processing and the note will not change just the maturity date will go from XX/XX/XXXX to XX/XX/XXXX. Great i send them the signed paperwork and the XXXX i get a call later that month ( approxXX/XX/XXXX ) they say that my loan will be maturing soon and need to pay it in full on XX/XX/XXXX. I explain that i have an extension agreement but they say they dont have it on record and i have to submit it again. So i do and they say the extension is good going forward. The first week of XXXX i get a letter from my bank ( capitalone ) that states that {$48000.00} was autodrafted out of my account which overdrafted me causing a fee of {$35.00}. I call clearpringls and they say it was a mistake and i wont be charged the {$25.00} returned check fee. Then i notice that the monthly payment has not been taken out of my account so i call again and they say i cant make my payments with auto draft during the extension period as i was told before. So i make a payment over the phone. A week later i still notice that my payment hadnt been taken out. This time they tell me i cant make a payment til XX/XX/XXXX because it takes 30 days to process the extension ( this is the first i hear about this ) this also makes my payment late. On XX/XX/XXXX i call in and make XX/XX/XXXX and XX/XX/XXXX payment all at once. But by XX/XX/XXXX ive received countless calls from clearspringls by people that have no idea about the extension. I get fed up and ask for a payoff statement. The payoff statement states that i owe for the mistakenly forced insurance which adds up to {$4100.00}. I had my insurance agent make a three way call to clearspringls to explain that they shouldnt if forced placed insurance. Clearspringls says they will be refunding the money but i still have to pay the money upfront. The payoff statement also said i owed {$1200.00} for interest and {$620.00} misc fee which i was told was also interest because i didnt pay off the loan on XX/XX/XXXX. I was told the note would stay the same and i would be charged additional fees during the extension period. There is also a calculated late charge of {$24.00} ( due to payoff date ). It also has a fee for {$2000.00} for " deferred principal balance '' ( this is the first time i hear of this fee ) but they refer me to my promissory note line XXXX that states that a XXXX $ fee will be assesed if i dont pay off the full loan by the end of the sixth month on my 1yr loan. ( this doesnt sound right. Is that normal for a 1year loan? ) And low and behold the {$25.00} returned check fee fir when they autodrafted the full loan amount on XX/XX/XXXX. They later said they would remove that fee and send a new payoff statement ( this call was around XX/XX/XXXX ). The previous payoff statement said it was good til XX/XX/XXXX and showed up a day after requesting it. I wait and wait for the new statement. I call worried that they would hit me with more fees if they dont get the statement to me by XX/XX/XXXX. So on XX/XX/XXXX i wire them the principle balance of the loan ( XXXX ) and state on the additional info line payoff on principal balance only no fees should be paid with the funds from this transfer. The amended payoff statement came via email on XX/XX/XXXX. It states i owe XXXX in principal, an additional XXXX in interest and the {$2000.00} deferred principal balance. I wired XXXX on XX/XX/XXXX in protest. They also said they are charging me {$32.00} per day in " misc fee assessment ''
Company Response: Closed with explanation

Timely Response

2017-06-21

Laurel, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-05-31

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2017-05-20

Upland, CA

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt was paid
Company Response: Closed with explanation

Timely Response

2017-05-10

Winton, CA

Struggling to pay mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: Following up on complaint No. XXXX . Please reference all documents and summary regarding this claim. Unfortunately, we just received notice by email from you it has been closed due to receipt from Clear Springs ( response attached ). This was just a paper shuffle. I would appreciate the opportunity to speak to a member of your staff to discuss the avoidan ce by Clear Springs to settle this short sale. XXXX XXXX XXXX has offered {$8000.00} to payoff the 2nd ( HELOCK ) and close out this file. Clear Springs would rather have foreclosure filed by XXXX and wipe out their receipt of any payoff amount. Very conceited approach. Homeowner distressed by this process! Please phone my on my cell at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Closed with explanation

Timely Response

2017-05-04

Madison, WI

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-04-21

Hempstead, NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Untimely Response

2017-04-19

Turlock, CA

Loan modification,collection,foreclosure

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: No Untimely Response

2017-04-19

Scottsdale, AZ

False statements or representation

Debt collection: Mortgage

Attempted to collect wrong amount
Complaint: In the process of selling my home, I discovered that a loan I thought had been discharged was actually being serviced by ClearSpring Loan Services. I had never received any correspondence from them in the nearly 10 years since I had m y 1st mortgage modified. Regardless, I contacted them and they said I could settle at 50 % of the debt which came to around {$26000.00}. I raised this money within 2 days of contacting them and made arrangements and paid them. I am needing the lien released so that I can finish selling my home. It has been a month now and I still do not have the lien release. I call every single day and they tell me they ca n't give me any updates. They often telling me conflicting information such as the lien needs to be released by the original mortgage company, XXXX . I called XXXX and they said they do not do the release, ClearSpring does it. It 's 100 % internal but then they will tell me they sent it to so me 3rd-party compan y to process and could take 90 days. I do n't have 90 days - I 'm trying to close on the sale of my house! I need this resolved ASAP. I have satisfied everything they asked of me and they are holding my title hostage.
Company Response: Closed with explanation

Disputed: No Untimely Response

2017-04-17

Tarzana, CA

Credit decision / Underwriting

Mortgage: Other mortgage

Complaint: By XXXX/XXXX/XXXX, XXXX XXXX XXXX XXXX ( XXXX ), which held a 2nd Against our home, had gone out of business. Four for years ( since XX/XX/XXXX ), not a single legal entity contacted my for payment for this the 2nd lien ; thereby surpassing the four year statute of limitations as defined by California State Law ( California Code of Civil Procedure 312-366 ). To wit, the 2nd Lien Held by XXXX XXXX XXXX XXXX is mute as it was never collected upon during that four year period after the company went bankrupt due to many of the company executives being found guilty of embezzlement and perjury in Federal Court ( see the attached documents for a complete explanation ).
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-14

Carol City, FL

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-10

Alta, CA

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2017-04-10

Alta, CA

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-06

Colts Neck, NJ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response