Sortis Financial, Inc

2019-05-31

West Side, MA

Written notification about debt

Debt collection: Mortgage debt

Notification didn't disclose it was an attempt to collect a debt
Company Response: Closed with explanation

Timely Response

2019-02-25

Kawaihae, HI

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt was paid
Complaint: I agreed to a settlement with Sortis Financial, on a condominium I purchased in XXXX. I had secured a {$61000.00} HELOC, during the purchase of the condo, but because I lost my job in XXXX, I could not pay the monthly payment. I stopped paying and in XXXX I agreed with Sortis that the loan will be reduced to {$18000.00} and I would make monthly automatic withdrawals payments from my bank account. After about 5 years Sortis stopped collecting the monthly payment. As a result I thought that the agreement was resolved. Unfortunately, I did not know that they stopped collecting because they arrange payments in 48 month increments. Accordingly, I put my property on the market to find that the HELOC was still a debt on the property. I contacted Sortis and found out that of the {$18000.00} agreement I had paid {$17000.00}, 97 % of the agreed amount. Therefore, I asked Sortis if I could pay off the balance on the agreement to resolve this debt. I contacted Sortis XX/XX/XXXX asked for a resolution. Sortis said they needed to contact their client and would get back me and let me know what their client said about the offer to resolve the debt. On XXXX XXXX, XXXX, I had not heard back from Sortis, so I called them myself. They did not have an answer, but they said they would follow up the next, which they did and denied my request to pay the balance from what I previously paid and the agreed amount. I then made an offer to pay {$3000.00} to resolve the matter. One week later, XXXX XXXX, XXXX, I still had not heard from Sortis, so I called them again and they still had no answer to my offer to pay extra to resolve the matter. But Sortis said they would call me on XXXX XXXX, XXXX, today is XXXX XXXX, XXXX and I still have not heard from them. I understand this situation was caused by a misunderstanding or miscommunication but I'm trying with good faith to resolve the matter and they are not acting in good faith.
Company Response: Closed with explanation

Timely Response

2019-02-23

Destin, FL

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-02-05

CA

Attempts to collect debt not owed

Debt collection: I do not know

Debt was paid
Complaint: I received a 1099-C form from a debt collector for a debt that I have tried to get information on but have never received proper verification that I have previously requested. From verbal conversations it appears to be some sort of home loan that I took out in XX/XX/2008 through my mortgage company, XXXX. During the mortgage crisis my home went into foreclosure and the company was sold to XXXX XXXX XXXX. I was able to modify my home loan and refinance all the debts owed at that time. I have since refinanced my home and am in good standing. Any prior home loans were taken out as secured by my lenders and when modified I received reconveyances and title insurance. This appears to be a scam and a modification of my original secured home loan that was refinanced. Apparently, they believe they can collect as unsecured but won't give me any information to date. I dispute taking out any unsecured loan. I have never paid anyone or am I aware that I owed anyone separately. I can get reconveyances and title reports if necessary. I further dispute this debt as they say it was taken out in XX/XX/2008 and is no longer collectible according to a Financial Credit Act. I was in financial distress for years as a result of medical issues and XXXX that left me with an XXXX XXXX XXXX XXXX XXXX/XXXX/and XXXX. I dispute this debt and ask that the 1099-C be voided. Thank You!
Company Response: Closed with explanation

Timely Response

2019-01-24

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Closed with explanation

Timely Response

2018-11-02

Five Points, NC

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: In Short : 1. Obtained a home equity loan in XX/XX/. 2. Paid on loan while it changed hands over and over and over to different entities all owned by the same people. 3. At one point in time there were 2 entities both owned by the same people attempting to collect. found out that the two partners must have ended up parting ways only to sue each other. Furthermore, I asked both entities to provide me with proof that either actually owned the note/loan, neither ever produced the actual note/loan document ( s ) and kept pointing me to the deed showing XXXX XXXX XXXX was the only entity on the deed as lien holder. 4. After doing much research, I found that these entities seemed to be performing fraudulent mortgage practices. This was very common in the State of Florida where these entities existed. 5. To the best of my knowledge the loan was paid in full to XXXX XXXX XXXX, however, we never received any paperwork. More than likely due to all the changing of company names and paperwork getting lost. 6. Searching some years ago when trying to contact XXXX XXXX XXXX to obtain paperwork for closure on the loan, I find that XXXX XXXX XXXX was defunct in XX/XX/XXXX. per the following recording in the State of Florida . -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - XXXX XXXX XXXX filed as a Florida Limited Liability in the State of Florida and is no longer active. This corporate entity was filed approximately fourteen years ago on XX/XX/XXXXas recorded in documents filed with Florida Department of State. There are a couple of officers known to have been associated with this organization. Key People Who own XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Both have been involved in 50-80+ different companies. Source : XXXX XXXX XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - 7. Now after many years of NOT hearing anything from anyone, the XXXX XXXX Law Firm sends two letters on behalf of some company named XXXX XXXX XXXX stating they own the note/loan and are attempting to collect. Owner of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX & searchTerm=XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX 8. As advised by a real estate attorney I am filing this complaint as well as putting a letter together to send via certified mail to both, the XXXX XXXX Law Form and XXXX XXXX XXXX disputing this claim that I owe on this note/loan. 9. I will be requesting proof that XXXX XXXX XXXX owns the note/loan and proof of any balance owed. 10. I have looked at the latest records for my property per thXXXX XXXX County Register of Deeds to find that on XX/XX/XXXX XXXX XXXX XXXX applied for reassignment from XXXX XXXX XXXX. I don't know how a defunct business, XXXX XXXX XXXX could have sold a loan almost 14 years after closing down to XXXX XXXX XXXX 11. Furthermore I find it to be gross negligence of the XXXX County Register of Deeds to process an assignment without performing due diligence to ensure the assignment is LEGAL! As I could file for assignment myself by submitting the proper paperwork and could fraudulently have the lien on the property reassigned to myself. 12. Last but not least ; The primary mortgage, held by Wells Fargo, was paid in full as ofXX/XX/XXXX. I am contesting this suspected fraudulent activity and have all good intentions to dispute the following ; a. XXXX XXXX XXXX actually holds and owns the note/loan to my property. b. The amount owed per the letter ( s ) from XXXX XXXX XXXX XXXX on behalf XXXX XXXX XXXX. Additional Notes : Persons involved from my side are listed below. XXXX XXXX XXXX - Property Owner ( person filing this complaint ) XXXX XXXX XXXX - Property Co-owner untilXX/XX/XXXX ( due to divorce ) XXXX XXXX - Financial Services Representative @ XXXX XXXX XXXX XXXX XXXX - Attorney @ XXXX XXXX XXXX XXXX XXXX
Company Response: Closed with explanation

Timely Response

2018-10-28

Norwalk, CA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-10-23

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-10-21

Philadelphia, PA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Attempt to fraud by ClearSpring/Sortis Financial of 5 payments of {$790.00} each, total {$3900.00} corresponding to the months of XX/XX/XXXX to XX/XX/XXXX. See my Loan History. ___ My new XXXX, XXXX XXXX XXXX, require me to pay them immediately the five behind months plus penalties. Total {$4900.00}. __ I paid these five months with a Bank check ( # XXXX XXXX ) to ClearSpring Loan Services. That was include two months more, XX/XX/XXXX and XX/XX/XXXX In total were 7 months X {$790.00} each, Total {$5500.00}. __ The Company that is attempting to fraud me is ClearSpring Loan Services Inc. / Sortis Financial. __ XXXX XXXX XXXX that is my new Servicer is involved in my problem. This company gave me a new account # XXXX.
Company Response: Closed with explanation

Timely Response

2018-10-12

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-09-30

Philadelphia, PA

Trouble during payment process

Mortgage: FHA mortgage

Complaint: The last 12 months, since XX/XX/XXXX to XX/XX/XXXX of my mortgage payments, no match with the Loan History report on same dates. Payments sent 12 by {$790.00} each, total {$9500.00} VS. The Loan History reported by 12 months, between the balance of XX/XX/XXXX ( {$59000.00} ) to the balance of XX/XX/XXXX ( {$51000.00} ) the amount of {$7400.00} Then, there is a amount of {$2000.00} no accounted. The company involve in this complaint is Sortis Financial/ClearSpring ( Phone, XXXX ) XXXX XXXX XXXX Mortgage, loan account XXXX XXXX Note : for this inconvenience i think that my Loan History have several mistakes. Moreover, i had many payments problems with this company. This Server transferred me to XXXX XXXX XXXX on two dates XX/XX/XXXX and XX/XX/XXXX, and the transference is not finishing so far XX/XX/XXXX. Consequently, I behind of my payments since XXXX. I tried to fix my problem by phone with XXXX XXXX and XXXX XXXX XXXX without success.
Company Response: Closed with explanation

Timely Response

2018-09-27

Chicago Heights, IL

Attempts to collect debt not owed

Debt collection: I do not know

Debt was already discharged in bankruptcy and is no longer owed
Complaint: Company : XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, Tx, XXXX Several Phone calls made to company trying to resolve. Sending certified letter today. Company has listed amount owed on my credit report, {$15000.00}. Amount was discharged in my bankruptcy. Company I assumed purchased debt from the company I owed this amount to after the bankruptcy. Repeated calls from companies representatives or agencies affiliated with this agencies, trying to verify my location or property owned.
Company Response: Closed with explanation

Timely Response

2018-08-23

Escondido, CA

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with explanation

Timely Response

2018-07-30

MD

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I received this document with some projections from Sortis, unsure of why this projection was sent to me. I signed an agreement with Sortis XX/XX/18, that was signed and notorized by both parties as of XX/XX/18, for a loan modification that started XX/XX/18. The first payment of the new loan amount of {$990.00} was sent electronically on XX/XX/18. However this was not reflected on a statement Sortis sent me dated XX/XX/18. As of XX/XX/18 XXXXXXXX XXXX XXXX took over the loan. ( Attached is the signed and notorized by both parties loan modification paper for Sortis, the letter sent from Sortis regarding the change to XXXX XXXX starting XX/XX/18, and the projection document. ) The question is why is Sortis sending a document that was not included in the loan modification.
Company Response: Closed with explanation

Timely Response

2018-07-24

MD

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I signed loan modification papers with soritis for new reduced mortgage interest rate and payment. An electronic payment of {$990.00} was sent to sorits on XX/XX/18 ( prior to the XX/XX/18 due date ). I received a statement on XX/XX/XXXX, dated XXXX as a monthly statement from sortis, that does not reflect that payment the from XX/XX/XXXX. Attached is a copy of that statement.
Company Response: Closed with explanation

Timely Response

2018-07-07

Euclid, OH

Applying for a mortgage

Mortgage: Other type of mortgage

Complaint: Back on XX/XX/2010 I found a house in XXXX Ohio XXXX with a for rent sign in the window. I called the number XXXX and a guy answered by the name of XXXX XXXX and advised me he was with XXXX XXXX at XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX and that I could obtain the property if I could fix the home to live in and pay XXXX down and XXXX a month until I reach XXXX for the deed to be transfer in my name or I could opt to rent the home. Well it sound like a great idea at the time due to my living situation. So he forward me an application I completed it and he sent a notary to me to sign a contract then I sent him XXXX and I paid XXXX for a few months then I went to call the number to ask some questions it was disconnected. Then I started receiving letters from different loan servicing companies. So I started to do some research online and found out it was a scam the taxes were not being paid and the contract was never filed with the state of OHIO as a land contract or anything. I started to read online reviews and it said to just follow the lender so as I am getting letters from different loan servicing companies which was about five I believe telling me to pay. I just started to pay seeing as if I just spent XXXX to fix up the home. Then the amount change when it went to clear spring loan servicing aka sortis financial so I stop making payments and been trying to fight my way out of the home with my good name in tack. Out of all the loan servicing companies who were collecting for whoever this lender is only one has reported to my credit bureau which is clear spring loan aka sortis financial they had reported this is a conventional loan mortgage, and it is close due to transfer with a XXXX balance. I am in the market to try to obtain a rightful loan with a bank and I can not get any assistant from the OHIO HOUSING FINANCE AGENCY. Because its reported on my bureau I have a mortgage. Theres no deed with my name on it from the state of Ohio, I have no rights to obtain anything on this property. This is fraudulent I have contacted an attorney who told me to move and walk away. But its reported to my credit report as if I had a mortgage. I been in contact with SORTIS FINANCIAL AKA CLEARSPRING LOAN and they will not remove this from my CREDIT REPORT they just keep giving a explanation its close as transfer to another lender who has not reported to my credit report. I keep disputing this with the credit bureau and only XXXX has removed the remark. XXXX and XXXX will not remove this remark. Please advised me
Company Response: Closed with explanation

Timely Response

2018-07-06

MD

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I notorized and signed a loan modification agreement with Sortis Financial on XX/XX/18 ; and Sortis signed it on XX/XX/18. The new terms are interest rate of 7.6 % for 25 years with new payment amount of {$990.00} starting on XX/XX/18. The XXXX payment was sent electronically on XX/XX/8 in the amount of {$1100.00}, the old payment amount. On XX/XX/18 an electronic payment for XXXX was sent in the amount of {$990.00}, which is the new payment. Attached is a copy of the loan modification and agreement signed and notorized by both parties, with a copy of the envelope they mailed it in. On XX/XX/18, I received a letter in the mail dated XX/XX/18 from Sortis that my mortgage had been sold to XXXX XXXX XXXX ( payments - XXXX XXXX XXXX XXXX, Tx, XXXX ; correspondence - XXXX XXXX XXXX, XXXX, CA XXXX or XXXX ), effective XX/XX/18. It says that Sortis will receive payments with respect to this loan thru the day before transfer. Something does not sound right regarding this transfer after the loan modification agreement. In addition, I received back from Sortis, the original signed and notorized loan papers, with no explanation or cover letter.
Company Response: Closed with explanation

Timely Response

2018-05-03

Cambridge, MD

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: My mortgage was transferred from XXXX XXXX to Sorits as of XX/XX/XXXX per documentation. I received official letter from Sortis on XX/XX/XXXX regarding the transfer and that my first payment was due on XX/XX/XXXX. I received another letter from Sortis on XX/XX/XXXX in my mail ; it was dated XX/XX/XXXX ; saying that my mortgage payment was more than 30 days past due and my loan was in default. In XX/XX/XXXX my mortgage was transferred from XXXX to XXXX XXXX. In XX/XX/XXXX, I mailed a check for the mortgage to XXXX ; then after that, starting in XX/XX/XXXX, payments were automatically sent from my account. Per the records in that account, XXXX started returning some of those payments back into the accounts. Those automatic payments were mailed consistently until XX/XX/XXXX, when Sortis was taking over the account. I am asking that any back payments prior to XXXX taking over the loan ( then transferring it to Sortis ) be attached to the end of the loan.
Company Response: Closed with explanation

Timely Response

2018-04-30

Cambridge, MD

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: In XX/XX/XXXX my mortgage was transferred from XXXX to XXXX XXXX. In XX/XX/XXXX, I mailed a check for the mortgage to XXXX ; then after that, starting in XX/XX/XXXX, payments were automatically sent from my account. I received a letter from XXXX stating that my mortgage had been transferred to Sortis on XX/XX/XXXX. I received an official letter from Sortis on XX/XX/XXXX. It stated that my first payment was due on XX/XX/XXXX. I am asking that any back payments prior to XXXX taking over the loan ( then transferring it to Sortis ) be attached to the end of the loan.
Company Response: Closed with explanation

Timely Response

2018-04-26

MD

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: XX/XX/XXXX New servicer per letter from XXXX XXXX ( Loan number XXXX ) on XX/XX/XXXX will be Sortis starting XX/XX/XXXX. To date I have not received any official letter from Sortis. ( Sortis Financial Inc, XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, Texas XXXX. I have had a housing counselor since XX/XX/XXXX ; he called Sorits last week on XX/XX/XXXX and was told that my mortgage had not been transferred yet and the information was not in the system ; therefore he could not verify my original loan information : {$120000.00} and payments are {$1100.00}. I was advised to wait until he talked with Sortis before sending a payment. I got a call from my homeowners insurance agency on today stating that Sortis wanted to escrow my account ; but I have not heard from Sortis officially. Spoke to my homeowner policy agency today. The caller to my homeowners policy agency was XXXX XXXX from XXXX XXXX XXXX XXXX or Sortis, at XXXX. They wanted to escrow my account, but they only wanted to pay the only the balance of the account ; not for a full year ; they were going to overnight a check. Still I have not heard from them and I told my homeowners policy agency not to make any changes. I contacted my housing counselor and he was in touch with Sortis and they said they acquired the loan this past Friday, and that is why I had not received anything from them yet. They said my new loan number will be # XXXX. They told the housing counselor to call back in a few days and they will start modification procedures. I am concerned because : # 1 Sortis called my homeowners insurance policy agency before any official paperwork was sent to me ; # 2 XXXX said the loan was transferred on XX/XX/XXXX but Sortis said they did not acquire it until XX/XX/XXXX. I will continue to work with my housing counselor and would like to get a loan modification with a lower interest than 11.2 % and payments less than the {$1100.00} that I am paying currently.
Company Response: Closed with explanation

Timely Response

2018-02-28

Eight Mile, AL

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX Account number XXXX The problem Im having, from the beginning of this loan, i have been told several different things, ok so, it was told to me on several occasions by the employee from XXXX that my daily interest was XXXX cents a day, but now that my loan as matured my account is occurring more fees and my payoff within XXXX weeks has occurred XXXX worth of fees and when i ask what was the other fees besides the daily occurrence fees they say its a computer generated fee they dont know the break down of to tell me exactly what Im been charged, can someone please email me at XXXX or called me at XXXX
Company Response: Closed with explanation

Timely Response

2018-01-12

NY

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt is not yours
Complaint: I have been trying to resolve this Debt as XXXX XXXX XXXX, this is a Bogus Debt from a creditor that some how finds out that you did a mortgage loan refinance and then turns out bills for un contracted or acknowledged fees. I have asked repeatedly for a contract signed by myself and my wife, without success. I am now receiving invoices from Sortis Financial with the same addresses and amounts. I can only assume that this is due to the request to cancel or remove this Debt listed under ClearSpring. Please make every effort to remove this from my and my wife 's Credit Reports at is seriously impairing our ability to secure student loans for our children 's college..
Company Response: Closed with explanation

Timely Response

2018-01-06

NY

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt is not yours
Complaint: I started to receive letters from Clear Spring about 1 year ago asking for payment of {$5300.00} with no explanation of where the debt was incurred, I have asked for signed contracts with no response, I have been fighting to get this removed from my credit reports as I can not cosign student loans for my daughters. I recently received a letter saying I can settle the claim of {$5300.00} for one payment of {$530.00}, this company has provided no documentation nor contract and I am not about to settle on an account that never existed
Company Response: Closed with explanation

Timely Response

2017-12-30

Fayetteville, GA

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Closed with explanation

Untimely Response

2017-12-02

OR

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Complaint: I have received a " Monthly Loan Statement '' from Clear Spring Loan Services each month for several months stating I have an outstanding principle balance of {$70000.00}. This supposed debt/loan is not identified in any way and is addressed with an incorrect middle initial. I have absolutely no outstanding debts that are not current and that I am not fully aware of. Therefore, this loan either belongs to someone else, is a fraud/scam, or is an attempt to collect a debt that has been paid/discharge. Despite the fact that I expressed this to Clear Spring in writing one month ago, I just received another Loan Statement dated XX/XX/2017 and have received absolutely no response to my concerns. I would like this practice to stop immediately.
Company Response: Closed with explanation

Timely Response