Seterus, Inc.

2015-08-24

Antioch, CA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-24

Apopka, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-24

Warren, OH

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-24

Patterson, MD

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: Good day. My mortgage was transferred over to Seterus. I began making my first payment XXXX XXXX. Since that time it has been one problem after another with the financials on my loan. Attached is the complaint letter I sent to XXXX. Since that time nothing has been resolved,. My on line statement tells me one amount due but the statements I receive in the mail give another amount due. I have been speaking with several reps from Sterus and also XXXX from XXXX and nothing seems to change. In the midst of all of these problems I find out that my mortgage payment has went back down to the original amount quoted due to a miscalculation /oversight on Seterus end. I feel as though in the midst of the complaint letter and ALL of the calls, someone from Seterus should have reached out to me by now to assist with this problem to be sure that I am receiving the correct information on my payments. It 's very concerning and frightening to deal with a company who is having difficulty in maintaining my financials on my mortgage payments. XXXX rep tells me they are satisfied with all that has been done but nothing has been done to correct the problems with my account. I have already been through a bad experience once before with XXXX and a loan modification which caused me more problems than good. I just want this resolved and I want to be sure that Seterus is handling my loan the way it should be. At this point if i could switch over loan companies I would because I have NO faith in how they are handling things.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-24

MI

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: Seterus Inc foreclosed on our home in XXXX XXXX and satisfied the entire balance owed in doing so. They continue to report a {$230000.00} open balance on XXXX for our credit report XXXX info below ) although a {$0.00} balance is reported XXXX. Because they continue to report this balance, a loan we are applying for on our present home is being denied XXXX until I can prove that the balance was liquidated at foreclosure by providing a copy of Setrus 's XXXX XXXX XXXX or a correction XXXX. Reporting XXXX is correct. I have waded thru interminable blocking phone menus and interminable CSR wait time to contact Seterus three times. The first time we spoke, XXXX XXXX, XXXX, they refused to talk to me at all because I had been represented by an attorney during the foreclosure. ( Note : this is consistent with their policy in mailing the XXXX in XXXX. They said they would and did only send it to my attorney, which caused significant delay in filing our taxes - he never received it. ), they said my attorney would have to call them XXXX at {$300.00} per hour ). The XXXX time I spoke to them, on XXXX XXXX, XXXX, they allowed that they would speak to me if I faxed a letter stating I was not represented by an attorney. I did so the same day. Today, they will speak to me, and have agreed to provide the XXXX within XXXX - 10 business days and correct the credit bureau report within tbd days. I am seeking XXXX action items:1. Faster response, as in today! I urgently need the XXXX or I will lose my application fee XXXX because the loan will not be completed on time. XXXX. Long term, their policy of not providing me tax forms, info and corrections to my loan without going through the attorney I used XXXX years ago is inane. Every other creditor, for example, provided XXXX directly to me even though they knew I was represented by an attorney. This should be changed at Seterus and across all lenders. Personal info is as follows : Seterus Loan Number : XXXXBorrowers XXXX and XXXX XXXX XXXX XXXX XXXX XXXX telephone and fax : XXXX Property Address : XXXX XXXX XXXX XXXX XXXX XXXX MI XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX MI XXXX balance of {$230000.00} reported to XXXX Credit Reporting Agency
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-22

Pinellas Park, FL

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-22

CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I owned a home in Michigan for XXXX years. Shortly after buying, Seterus became the loan servicer. Difficult company to work with overall, extremely difficult to reach anyone and when you do, they are woefully unable to do anything other than recite information you already have. Most recently, I was lucky enough to find a buyer for my home and moved towards closing it XX/XX/XXXX. I was told the payoff prior to closing and it was approximately {$140000.00}. When I showed up to close, the amount had jumped to {$150000.00}. The main driver for the variance was an amount labeled " Interest Arrearage '' in the amount of {$5200.00}. After numerous calls to Seterus and much time wasted, no one is able to explain this or even provide a simple accounting as to the breakdown of the {$5200.00}. Very unprofessional and possible fraudulent. But par for the course with Seterus overall. I 'm hoping this oversight entity, the CFPB, will carry more weight than a lowly consumer such as myself when asking the same questions. Please help!
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-22

Henderson, NV

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-21

Macon, GA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-21

Oak Ridge N, TX

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-21

FL

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: XXXX/XXXX/2015 I faxed loan modification package to loan servicer, Seterus , Inc . XXXX/XXXX/2015 Spoke with Seterus agent XXXX, she advised they need the long form XXXX for XXXX borrowers. XXXX/XXXX/2015 I faxed lender XXXX form for XXXX borrowers. XXXX/XXXX/15 Spoke with Seterus agent, XXXX XXXX in the Bankruptcy dept, she advised all documents were received and that the file is with the under writer as of today. XXXX/XXXX/2015 Spoke with Sterus agent XXXX XXXX in Bankruptcy dept, she advsied the file is still under review by their, Loss Mit Officer, then it goes to the Investor for approval. XXXX/XXXX/2015 Spoke with Seterus agent XXXX XXXX, in Bankruptcy dept.,, she advised the file is still w/ the underwriter under review. She said she would email the underwriter to ask for update. XXXX/XXXX/2015 Client provided our office with a XXXX 2015 letter from Steterus saying he was offered a loan modification in XXXX of 2015. This came as a surprise to both the borrower and this office, as the aforementioned letter was never received. I called Seterus and spoke with XXXX in the Bankruptcy Dept., she said confirmed there was in deed a modification offer sent to the borrower to an address of : XXXX Florida, which is not the address of this office nor an address connected to the borrower. Furthermore, the offer letter was never sent to the property address. XXXX/XXXX/2015 Spoke with Seterus agent, XXXX XXXX in Bankruptcy Dept whom stated the file is still with the underwriter. He also found a copy of the first trial mod approval from XXXX 2015 with delivery address of, XXXX, of which I requested a copy be faxed to us. He said it would take 7-10 business days. XXXX/XXXX/2015 I spoke with Seterus Agent, XXXX XXXX in delinquency Dept, she stated the file is still with the under writer as they had been waiting for figures from their atty. She advised a decision could be expected within the next two weeks. XXXX/XXXX/2015 Seterus agent XXXX in Strategic Foreclosure dept stated the loan modification is still in review and that she would place a request to have the file reviewed. She said the review has taken so long because they had to wait for the previous streamline modification they previously offered, to expire. XXXX/XXXX/2015 XXXX XXXX in the delinquency dept, stated the file is still with the underwriter. She escalated the file again and advised her supervisor. XXXX/XXXX/2015 I called Seterus and spoke with agent XXXX in Bankruptcy dept., he stated my previous request to get a copy of the XXXX trial offer letter was not completed because the agent did not enter the request correctly. XXXX ordered a copy of the XXXX trial offer letter be sent to our office. He advised the original offer letter sent was out on XXXX/XXXX/15 for a trial period of XXXX, XXXX & XXXX ; sent to : XXXX. XXXX said we should receive the letter by XXXX/XXXX/15. XXXX/XXXX/2015 Spoke with Seterus agent XXXX XXXX, she advised that she sees where they requested a copy of the XXXX Trial offer letter but that it has not been sent out. She put in another request and asked that the letter be faxed instead of being mailed. XXXX/XXXX/2015 XXXX XXXX in Bankruptcy dept. advised file is still under review. XXXX/XXXX/2015 Spoke with Seterus agent, XXXX XXXX, she advised she escalated the file once again and emailed the underwriter to advise that the file has been escalated 3 times already. XXXX/XXXX/15 Spoke with Seterus XXXX XXXX who stated the file was still with the underwriter and that she would escalate the file again.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-21

Detroit, MI

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I received XXXX from Step Forward through the hardest hit fund they approved the money around XXXX 2015. Step forward sent money to Seterus Inc. shortly after and seterus is holding the money and XXXX additional payments -I 've made the money is suspended.. The money is from the hardest hit fund in my because I continue making on time mortgage payments through out the mortgage crisis that left me under water and now have hardship. I have consistently .tried to do the right thing. these people are rude jealous and unprofessional. I would rather keep my house and do right instead of just shutting down and going into foreclosure and asking Step forward to take back the money. MY loan is # XXXX XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-21

Kissimmee, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-20

Plattville, IL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-20

Mboro, TN

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-20

Burr Ridge, IL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-20

Jurupa Valley, CA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-20

Long Beach, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: an insurance company issued payment for flood damage to a home, and listed tthe mortgage holder on the draft. after endorsing the draft and sending it tothe mortgage holder ( seterus / XXXX ), the mortgage holder has committedintentional fraud, and will not refund the money to complete the flood repairs. they continually change criteria for release of the funds, indicate that we haveto complete repairs from money out of our pocket, and has caused loss ofuse of our property.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-20

Gaithersburg, MD

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-20

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-20

Moapa, NV

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: My mortgage was purchased by Seterus some years back, while I was in the middle of a chapter XXXX bankruptcy. Seterus has repeatedly rejected all attempts on my part to communicate with them. They said that I needed my lawyer to send them a permission. I asked my lawyer at least XXXX times to send such a permission, and was informed each time that such a notice had been delivered. My chapter XXXX was discharged successfully in XXXX of this year. I am XXXX of the 35 % who are successful in this regard. I sent notice to Seterus, along with the discharge papers, via fax. I requested information on the status of my account ( Escrow, Suspense Account, and Payment Coupons ). I received no reply. I asked again via e-mail. Again, no reply. Then I checked my credit report and found that Seterus was listing me in their account statement as having declared bankruptcy in XXXX of 2015, rather than having been discharged. Bringing that to their attention resulted in nothing as well.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-19

Farmington, MO

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-19

Commack, NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-19

Harsens Is, MI

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-19

Easton, PA

Credit decision / Underwriting

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response