Seterus, Inc.

2015-04-23

Antioch, CA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-23

Chicago, IL

Settlement process and costs

Mortgage: Conventional fixed mortgage

Complaint: Seterus has been notoriously slow in processing my client 's loan modification. My client was approved for a HAMP trial modification back in XXXX XXXX to begin XXXX/XXXX/XXXX and end XXXX/XXXX/XXXX. He completed the trial successfully. It then took 5 months for the borrower to receive permanent modification documents. We signed and returned them in the beginning of XXXX XXXX. Ever since, I have been trying to ensure the modification is processed and finalized before closing the file of this case. I make weekly calls to Seterus and each time I call the call is at least an hour in duration, most of that being time on hold. Needless to say that we still have not reached a resolution. In my latest phone call today I was told that during the drawing up of the modification documents there was an error with the title portion, that is potentially going to force Seterus to redo the mod documents and my client will need to sign and return the documents again. My first problem with this is that if it took them 5 months to draw up the documents manually in the first place, then how could there be an error and why is it taking MONTHS to correct this issue? Every time I call Seterus about this client, I always speak to someone different and no one ever gives me any answers. I find this very discouraging to my client. He is elderly and thought he was finally at the end of this process. only for the delay to continue for no reason.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-23

Oxford, GA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Complaint: I have a mortgage loan with XXXX XXXX in which I received a loan modification. The mortgage servicer is Seterus. In XXXX I filed for bankruptcy in court with my lawyer. My lawyer asked for a reaffirmation for the mortgage because I did not file the residence as part of the bankruptcy. I want to continue to live in my condo and pay my payments. The lawyer has not been able to get them to send the reaffirmation papers so the we filed a continuance on the Bankruptcy until those papers could be presented to the Court. We can not give them a date to complete the hearing without the reaffirmation papers. The lawyer has called several times with no response. I have also filed a complaint with XXXX XXXX on the mortgage servicer ( Seterus ) handling of this issue. The lawyer said he never saw any papers take that long or any company not respond they way they have. I am hoping to put this behind me soon. Can you help by getting Seterus to send the lawyer the papers. They have all the information to get the papers in the mail. Thank you. XXXX XXXX XXXX XXXX XXXX, GA ( XXXX ) XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-23

Atlanta, GA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I have made my payments on time to Seterus Inc since they took over my loan from XXXX XXXX. I closed on the home in XX/XX/XXXX. I have lost my job and now need them to fax me documentation so I can get into a state group with Georgia that helps people behind in their loans. Seterus blocked my access to print out loan documentation online because I am behind on my payments. Hence, I can not print out my tax form or current month 's statement. I have asked since XX/XX/XXXX for paperwork to be faxed to me and they have not completed the process.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-22

Fort Lauderdale, FL

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-22

Cambridge, MA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-22

Mebane, NC

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-22

Cowan Heights, CA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-22

East Windsor, NJ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-22

Rncho Domingz, CA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I am going through bankruptcy and I am trying to rent the house, like I told the court I was going to do- otherwise I will lose my house. There was bad damage caused by vandalism and I filed a claim with XXXX. They paid the Loan Servicer money for the repairs, but the servicer refuses to release the money. There was a second claim filed with the lender place policy, by the bank for further damage, but they denied the claim. I filed a claim and they have ignored my repeated calls. I have been getting the run around about this money for nearly 2 years. I am in foreclosure and bankruptcy, if the bank continues to ignore me and refusing to release funds issued for repairs, I will lose my home. Please help me. They have had me resend documents, in order to release the funds SEVERAL times. They keep asking for the same documents, claiming they were not received or something is missing.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-22

East Troy, WI

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I am the personal representative for my fathers estate. Seterus is telling me it will take 8 days to verify that I am the responsible party before they will give me the payoff information. It will take up to 8 days after that for them to process the payoff. I need the payoff by XXXX XXXX for the real estate to close. I have been trying to get the payoff since XXXX/XXXX/2015
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-22

New Port Richey, FL

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-21

Charlotte, NC

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-21

Jamaica, NY

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-21

Bremen, GA

Settlement process and costs

Mortgage: Other mortgage

Complaint: Seterus offered me a no-doc loan modification in XXXX XXXX with the 3-month trial period from Oct-Dec., which I accepted. This was on a condo I own. XXXX immediately set up bank drafts for the three months. I was quite pleased that they reached out to me to help save the property from foreclosure. The property had sat vacant for several months because I could not afford the mortgage payments. In XXXX I secured a tenant in the condo and was certain of the mortgage payments. In XXXX Seterus sent me the agreement dated XXXX/XXXX/XXXX, to sign. I signed/notarized the docs on XXXX/XXXX/XXXX and immediately sent them back. I was told that only my signature was needed. Upon receipt, Seterus called stating that my spouse must sign the loan modification docs. I informed them that I was since divorced and that the property was awarded to me via the divorce agreement. Seterus informed me that I would need to provide a Quit Claim Deed for the property showing that it belonged solely to me. They agreed to extend the modification for another three months, XXXX - XXXX XXXX, to give me time to obtain that Quit Claim document and immediately set up auto bank drafts for another 3-month trial period. This, Seterus confirmed, will allow them to revise the modification and send me new ones for my signature only. Seterus agreed that once the Quit Claim was received they would send a new loan modification agreement for my signature. They informed me that my ex-spouse 's name will always be on the mortgage so all I need to do was to ignore his name and sign and return the agreement. Sometime between XXXX XXXX I finally received the recorded Quit Claim deed and faxed it to Seterus who confirmed receipt. I never received the loan modification documents, so at the beginning of XXXX I called to inquire and to set up for automatic mortgage payments. It is from that time I started getting the runaround. They refused to take any type of payments from me, because, as I was told by numerous reps, the Quit Claim deed was received 2 days late! " You would now have to start the modification application all over again and we would need several docs from you ''. I tried to reason with them that it was received by them within the 3-month time frame specified and that there should be no problem. After continuous back and forth, with each rep telling me something new each day, I spoke to " XXXX ' ( I was told that she was a supervisor ) who informed me that she would send an email to XXXX administrators who would be able to address the issue and that she had seen this happen before where it was resolved. XXXX asked that I call her back on XXXX XXXX. When I did I was informed that she was not in and that they would have her call me back. I again inquired about continuing to make the agreed upon payments which they had been accepting since XXXX/XXXX/XXXX - XXXX/XXXX/XXXX. They refused to accept any more payments and I was informed that the property will be headed to foreclosure. I was quite confused by this turn of events. To date, XXXX XXXX, neither XXXX nor anyone else from Seterus have called to remedy the situation and to get me back on track in saving my property. I have made XXXX calls since then trying to set up automatic payments, but each time it was refused. As a XXXX who complied with everything Seterus requested, I believe that I have not been treated fairly. I have signed modification documents in my possession which Seterus, Inc. is now refusing to honor. I am now extremely stressed and though my intent is to keep the property and not ruin my credit there seems to be no other option. I am reaching out to you, and I do hope you can help. I have looked on consumer complaints websites and I was amazed to find so many complaints of the same type on Seterus, Inc. Something needs to be done!
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-21

Canaan Lake, NY

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-20

Dix Hills, NY

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-20

Richardson, TX

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-20

Bowie, MD

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-20

Inglewood, CA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: My XXXX mortgage statement had the incorrect XXXX interest an principal paid. I called Seterus on XXXX/XXXX/15 and was told they would send out a corrected statement, but they never did. I received my XXXX stmt, and the information is still incorrect. I called and spoke with someone today XXXX/XXXX/15 who was not able to give me any information and said that her supervisor was unavailable. I would like my statements to reflect the correct amounts of interest and principal paid on my mortgage to date. I have documentation of each person I spoke with and the date.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-19

Sacramento, CA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: We have been unable to obtain a monthly mortgage statement from Seterus for over 2 years. We are presently in a financial hardship due to XXXX and any assistance programs require a statement. We have contacted Seterus numerous times by phone to request a statement by mail, fax, email, Fed Ex, or whatever possible means. They state they have submitted the request, but nothing happens. They have blamed the XXXX Postal Service, but we have lived in our home 20 years and receive plenty of mail. We have received other documents from Seterus such as tax documents or notices sent by certified mail. They are completely incompetent. I just want a statement as is my right as a consumer.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-18

CA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: THIS LOAN WAS SOLD TO SETERUS BY XXXX. THE STATEMENTS WERE MAILED TO MY ADDRESS INSTEAD OF MY PO BOX IN XXXX. THERE IS NO MAIL DELIVERY TO MY ADDRESS OR ANY IN THE TOWN OF XXXX, ONLY PO BOX DELIVERY. I DID NOT GET THE STATEMENTS AND, THEREFORE COULD NOT PAY THE BILL. I WAS NEVER LATE ANY OTHER TIME. IT SHOULD NOT BE REPORTED AS A LATE PAYMENT.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-18

Billerica, MA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Hi.. This is a 5 year horror show. My loan was never late. It was paid from an automatic pay directly from my bank account. I was struck with XXXX in XXXX. I asked XXXX/Seterus about a mod. They said I 'd have to fall behind 2 months to apply. ( another story ). So after several months of trying to get off auto-pay, I finally feel behind. $ XXXX/month and I paid my taxes and Ins. Well since then I 've had several Mods. Some were voided because of incorrect info from XXXX XXXX XXXX, others were voided after I successfully made my Trial Payments. They added all kinds of Fee 's and my Priciple and Interest went up approx. {$15.00}. After XXXX years of paying my mortgage, my P and I is {$2000.00} more than when I started.. Now they have offered me another Mod. thru my HUD councillor. I 'm making these Trial payments now, so as to not forclose me. They added 10 years to my mortgage. 10 years. From a 30 year to a 40 years.. I need help.. XXXX XXXX XXXX XXXX XXXX. XXXX, XXXX. XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-18

Portland, OR

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-18

Ardsley, PA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response