SLM CORPORATION
Consumer Complaints
There are over 1991 complaints on file for SLM CORPORATION. Dated between 2019-11-26 and 2012-03-06.
Complaints Page 58
2015-04-08
Bedford, TX
Dealing with my lender or servicer
Student loan: Non-federal student loan
Don't agree with fees charged
Complaint: I attempted to pay off my student loan with Sallie Mae. During this process I used the system to view the current balance/payoff amount of my loan and checked that option on the payment form. I specifically chose this option and not Last Statement Balance since the statement balance may have possibly been not current. After submitting the proper amount for the current balance/payoff amount the institution billed me for additional expenses. There was no disclaimer or information shared with me that they would process any additional charges and since I selected to pay off the loan it, to my knowledge, payed off the full loan.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief
2015-04-08
Savannah, GA
Dealing with my lender or servicer
Student loan: Non-federal student loan
Having problems with customer service
Complaint: To Whom It May Concern : I am writing to express my extreme concern at Sallie Mae 's abhorrent customer service and loan application process. I was accepted into an XXXX program ( XXXX XXXX ). As such, Sallie Mae was the only XXXX loan servicing option. As far as I can tell, Sallie Mae has virtually no accountability to its customers- the students and parent borrowers shoulder all the responsibility for ensuring the proper handling of the loan application in a timely and polite manner. On no less than XXXX occasions, I have been deliberately mislead by Sallie Mae staff- not only does this slow down my application and distribution of a loan, but it decreases my belief that Sallie Mae can in fact handle my personal information with any security. My future is at risk- in more ways than XXXX, and that is simply unacceptable. Although students and parents are borrowing from Sallie Mae, we are still your clients and repaying that amount with interest.
In no particular order, please find a list of grave mistakes that potentially impact the credit decision:1. Deliberate misinformation by Sallie Mae staff : a ) Sallie Mae staff upon requesting additional information, told us to fax a XXXX. When I called to determine if it were in the system, I was told it should have been uploaded. The staff member never mention uploading as an option. So now there is a faxed XXXX floating around in Sallie Mae HQ.
b ) 3-5 business days ''. Each time I called, I was told it would be 3-5 business days, after 5 days I called and was again told " 3-5 business days ''. At this point in time I discovered that Sallie Mae staff had not even reviewed my file ; after review more information was needed causing an additional 3-5 day delay.
c ) Not being truthful about opening hours. In a one week period, Sallie Mae staff mislead me about their offices being open XXXX. XXXX Further, the " days off on Sallie Mae 's websites, are in fact incorrect ''.
2. In a decision letter, the reason cited was " non payment of student loans, serious delinquencies of 30 days ''. After a careful review of my credit history, this is nowhere to be found. My student loans are paid in full each month, except when in deferment - which should not be held against me. I am curious who 's information this was and why it was affecting my loan decision.
3. Refusal to give extensions, every employee has a new answer. I have spoken to over XXXX employees. Each one has asked new questions, the same questions, and there never seems to be a record. This is a waste of time. Customers can not reach certain departments without being transferred. It seems that Sallie Mae wants to discourage customers from speaking to certain departments as much as possible.
4. Inability to accurately record the personal information of loan applicants : in XXXX phone call, I learned that Sallie Mae staff had incorrectly input my information. Obviously, this can impact credit decisions.
I am unclear about what type of training Sallie Mae employees go through, however, they all have access to social security numbers and other personally identifiable information ( PII ). Due to the lack of competence overall I have seen, I am unconvinced that my information and that of my co-signers is safe.
At the very least, Sallie Mae owes it to its consumers to ensure person information is secure, the loan process is transparent, and that each loan applicant is receiving accurate information about deadlines, decisions, and opening hours.
XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-04-07
Three Bridges, NJ
Communication tactics
Debt collection: Non-federal student loan
Frequent or repeated calls
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief
2015-04-06
TN
Can't repay my loan
Student loan: Non-federal student loan
Can't get flexible payment options
Complaint: I have XXXX student loans. The first XXXX are in ok shape because they are federal loans with XXXX. I currently do an income based repayment with the federal loans and my payment is {$0.00} a month. However I have a private loan through Sallie Mae that is about to go into default because I ca n't afford to pay the minimum payment. Sallie Mae continues to hound me for money because my account is past due but still refuse to work with me on repayment. I am seriously considering filing bankruptcy because I do n't know what else to do.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-04-06
Dealing with my lender or servicer
Student loan: Non-federal student loan
Trouble with how payments are handled
Complaint: I have been attempting to make payments to my private loans with Sallie Mae since XXXX/XXXX/XX/XX/XXXX and in each instance the payment I had submitted has been reversed, therefore incomplete. the total payment amounts have been amassing to ridiculous totals since no payments have been processed by Sallie Mae, and because of this, in XXXX XX/XX/XXXX I was forced into forbearance as this was the only solution they could offer me. Now, in XXXX XX/XX/XXXX I am STILL experiencing the same issue after many hours spent dealing with Sallie Mae customer service and reaching no solution. I do not wish to enter forbearance again, I simply wish to be able to make my payments in good faith as I have been trying to do so for quite some time. My interest continues to increase while Sallie Mae can not resolve the issue. Insufficient funds on the payment card is NOT the reason for this. I am a military wife living overseas with my husband and I can not afford to pay thousands of dollars towards my loans each month with building interest because Sallie Mae is unfit to handle and process my loans on time.
Company Response: Company disputes the facts presented in the complaint Closed with explanation
2015-04-03
Sierra Madre, CA
Can't repay my loan
Student loan: Non-federal student loan
Can't temporarily postpone payments
Complaint: I attended a years worth of training at the XXXX school XXXX XXXX XXXX, out in XXXX XXXX, California, as well as an additional 4 months of training specifically for XXXX, under the same institution. For a small portion of my tuition, I was able to receive federal loans, but the majority I had to apply for private loans - this goes for the original years worth of standard training, as well as my extended training. My only choice at the time was to go through SallieMae, and I had cosigners who helped me attain the loans. Upon graduation I was able to enjoy the grace period and began making payments afterwards. I worked for about 4 months before I lost my XXXX job. I was able to get a job by the end of the same month, but was making substantially less. I was making payments to SallieMae at the time without issue. Times grew harder, and the decreased pay really began to catch up with me. I picked up a XXXX job, but was still struggling to make payments on all my loans, as well as necessities for daily living. I requested forbearance with SallieMae, to which they complied. I was given 3 months grace until I had to make payments again. During those three months, I received multiple calls with SallieMae telling me that I was past due by one full month, or two full months, and they were demanding payment. Each time I would inform them that I had already signed up for forbearance and that I was n't to make payments until the end of that period. They would tell me that they would make note of it and the call would end. I received these calls XXXX or XXXX a month during the forbearance period, and worse, so did my cosigners. My cosigners would be forced into making payments because they were unaware of the conditions of the forbearance. I would call SallieMae and request that they stop collecting payment and asked why they were doing so when my loans were clearly in forbearance, even my online profile listed the document that explained the terms and conditions of the forbearance.
After that period of forbearance ended, I made payments for month but still needed more time and reenlisted in forbearance for a XXXX time. Another XXXX months with the same issues - debt collection calls, claims that I am past due and have a delinquent account, and my cosigners would also receive the same calls. The issues persisted throughout the forbearance and after the last month I began to make payments again, as necessary, for 4 months. At this time, I received a degradation to my pay, and was earning even less money. I could not comfortably meet the payment requirements and requested an additional forbearance period. I was informed this was the last time I could enroll in forbearance, but I had no choice and agreed. At this time, I enlisted XXXX loans under SallieMae at the same time. My cosigner received many calls stating that I was delinquent on the account and payment was necessary, to which they would pay, and I was misinformed in the fact that XXXX loan was put into forbearance before the other. To my understanding I had to make a payment on XXXX loans and that XXXX would go into forbearance at the same time, and payments would resume in XXXX. After XXXX, my account was listed as delinquent with a past due payment of {$500.00}, which I could not pay at the time and was far above my standard payment. I inquired to it and was given the explanation that XXXX loan went into forbearance before the other and that my only option was to pay off the amount. I had received no statement for the account for the month of XXXX, and a statement is n't even listed on my SallieMae account profile. The same goes for XXXX. I am now {$1000.00} behind and am given no options other than SallieMae demanding repayment. I am at a loss and can not make this payment. I am in dire need of assistance.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-04-02
Lk Buena Vis, FL
Can't repay my loan
Student loan: Non-federal student loan
Can't get flexible payment options
Complaint: I have a Sallie Mae student loan, I had made my monthly payment on XXXX/XXXX/15 in full, {$130.00} and I requested a Forbearance at that time. I was told by XXXX in customer service that my Forbearance was indeed processed and I had nothing to worry about, as it was for ( 3 ) months. A few days later, I started receiving calls from Sallie Mae stating that my payment was past due for XXXX 2015. I called them and was told that There was never a forbearance placed on my account and that I would be going into collections if they did n't receive another payment for {$130.00}. I advised that I could n't afford another payment and that was why I asked on the last call. They took a financial stmt from me and said there was nothing that could be done. I called back on XXXX/XXXX/15 spoke to XXXX # XXXX and advised of all my prior calls and issues, he stated that he got permission from a supervisor to override the {$50.00} forbearance fee and process the forbearance through XXXX/XXXX/15 and if I wanted to request another XXXX, I 'd have to call back prior to that date and pay another {$50.00} to have it processed again. I called back that same day and spoke to XXXX to re-confirm that the forbearance was in effect, XXXX stated that it was and that he not only spoke to XXXX, but that he looked at my acct and it was showing there. Today is XXXX/XXXX/15, I started receiving calls from Sallie Mae stating that my acct was seriously past due and that I was headed to collections if they did n't receive a payment of {$270.00} before XXXX/XXXX/15. I called today and spoke to a supervisor # XXXX, she stated that none of the forbearance went through because I was past due in collections and had not paid the {$50.00}. I advised my entire situation and she said that there was nothing she could do and said for me to make the Min payment and come out of " collections, '' but I explained that was n't possible as I had trusted the Reps that I had spoken to at Sallie Mae and they mislead me to believe that my acct was in good standing in Forbearance. I am currently in an economic deferment with XXXX for my federal loans, and I advised that to the Supervisor.
I do not know what to do and I have already paid off XXXX Sallie Mae loan last year, I have an impeccable credit report, am a single mother and do not want this to affect me negatively.
Please help me!
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2015-03-31
Keytesville, MO
Dealing with my lender or servicer
Student loan: Non-federal student loan
Trouble with how payments are handled
Complaint: I had XXXX private student loans with Sallie Mae while I was in school. I refinanced these loans in XX/XX/XXXX with XXXX, XXXX XXXX sent Sallie Mae payments on XX/XX/XXXX and sent me a receipt for payment. Sallie Mae had n't processed the payment on XX/XX/XXXX and wanted me to pay them for a loan that was already paid off. I called and they told me I would have to pay a {$50.00} fee to be put in forbearance so they could research the issue, the issue was their fault from their company splitting in fall XX/XX/XXXX and they should have it resolved in a week or XXXX. I paid the fee and waited and then I received a bill in XXXX telling me I still had a payment due. I called and they had no record of my dispute from XXXX, and told me the only way they would research their mistake is if I electronically sent them proof of payment from XXXX or if I conferenced called them with a XXXX representative. Also, XXXX had overpaid in XXXX so Sallie Mae was actually holding over {$350.00} of my money.
Company Response: Company believes complaint is the result of an isolated error Closed with monetary relief
2015-03-30
Woodland, WA
Dealing with my lender or servicer
Student loan: Non-federal student loan
Trouble with how payments are handled
Complaint: I cosigned XXXX student loans at SallieMae for my son. For the last XXXX years I have made the {$25.00} required minimum payment. Over time as the number of loans grew, so did the payment. I currently send XXXX check for all XXXX loans in the amount of {$100.00}. Suddenly last month they credited the full payment to just XXXX loan and then put the other XXXX loans into a late payment status with extra fees. This happened XXXX other time and they gladly reversed it for me. This time however they tell me it 's just too bad. That I will have to make the late payments and fees on the other loans to get caught up. She said even though it 's their rule I make {$25.00} each they ca n't be expected to know how to credit my account correctly unless I send in XXXX separate payments or detailed instructions on how I want the payment to be credited to each loan. Seriously, it 's simple math XXXX loans x {$25.00} = {$100.00}. Seriously? I should not have to send XXXX checks, nor should I have to write detailed instructions.
Company Response: Company believes complaint is the result of an isolated error Closed with monetary relief
2015-03-25
Bellevue, WI
Dealing with my lender or servicer
Student loan: Non-federal student loan
Trouble with how payments are handled
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-03-25
Charlotte, NC
Dealing with my lender or servicer
Student loan: Non-federal student loan
Trouble with how payments are handled
Complaint: Request for Credit Reversal and DisputeMy name is__ and I am a United States XXXX XXXX XXXX XXXX Veteran who is appalled at the treatment that I have been receiving from Sallie Mae , Inc . I 've served my country honorably as an officer for 21 years and never thought that my financial future would be scarred by a student loan company. My XXXX credit has been damaged due to errors and misinformation given by Sallie Mae loan representatives. As the cosigner on my niece 's student loans, I am requesting a credit reversal of the derogatory information that have stained my credit reports. I 've also discovered that there are thousands of online customer complaints documenting the same errors, inefficiencies and misinformation made by Sallie Mae employees.
On XXXX XXXX, 2015, I spoke to XXXX ( Sallie Mae representative ) regarding loan __. I told him that my niece and her family were undergoing economic hardship and that my retired status, along with the care of my Mom placed me in a difficult position in terms of repayment of the loans. XXXX mentioned a forbearance option. I stated to him that my niece and her father had been granted the maximum in forbearances stated by Sallie Mae. He then stated that since the family was still undergoing economic hardship that he would appeal to management for another forbearance, provided that I would pay a {$50.00} fee and give him a financial statement over the phone. I asked if deferment was an option, and he said no because my niece was not in school. I gave him the information, paid the {$50.00} fee, XXXX assured me again that he would do everything he could to get a favorable answer from management regarding the forbearance request and to keep my credit from being negatively affected at XXXX. He said if he was n't able to do it, I would receive a call. I never received any follow up calls stating that the forbearance was not approved.
On the XXXX of XXXX, I called Sallie Mae 's military division to inquire about additional programs for veterans and it was there that I was told that the forbearance that XXXX had processed was denied and the derogatory information was reported to the credit bureaus. The representative said that XXXX should have told me that it was not likely that another forbearance would be granted because of the XXXX opportunities had been exhausted. I also discovered that with the approved forbearance in the past, that Sallie Mae never went back to re-adjust the days past due and those were also on my credit reports. I paid the {$50.00} in good faith and was misinformed and disregarded.
On XXXX XXXX, 2015, my niece and her father called and spoke with XXXX ( Sallie Mae representative ) to request a forbearance for loan__. XXXX took their financial information and said that he would push for a 60-day forbearance, however he could n't guarantee it but would work hard to get it approved. They called back after not hearing from Sallie Mae on that day and was told by a Sallie Mae assistant that nothing was done yet. They were then transferred back to the forbearance department and XXXX took the call and said that everything had been take care of and that someone would call. When the payments were late, I received numerous calls throughout the day. Each time I called Sallie Mae and was told that a follow up call would be made, no one called me, regarding a status update.
During the early part of XXXX, I spoke with XXXX ( Sallie Mae representative ) and was given information that was reported after the previous forbearance had been approved. My niece and father were told by XXXX that with each and every forbearance, that it should have been only XXXX 30-day late reported. Sallie Mae dropped the ball several times and we were penalized for the misinformation and faulty loan servicing The derogatory late payment information damaged my credit-a credit reversal is requested.
Company Response: Company believes complaint is the result of an isolated error Closed with non-monetary relief
2015-03-25
PA
Dealing with my lender or servicer
Student loan: Non-federal student loan
Having problems with customer service
Complaint: the Sallie Mae web site is difficult to make online payments. The loan account numbers do not all show up in loan summary. I have to click on other loans to have them appear. Then the previous loans disappear. This site is difficult for me, and I have had too may years of experience with student loans. My last month payment was reversed, I did n't reverse it, the bank did n't and Sallie Mae did n't either. But, I paid a late fee because of it!! HELP!!! I fear that when my son graduates in XXXX, the site will be difficult for him and could result in loan default. PLEASE help fix this mess. I dislike having to work with these private loan companies. Then, trying to get an answer from customer service is exhausting. I asked to speak to a supervisor and was put on hold for 30 minutes. I HUNG UP! I have better things to do with my time.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with monetary relief
2015-03-24
Stevenson, MD
Taking/threatening an illegal action
Debt collection: Non-federal student loan
Threatened arrest/jail if do not pay
Complaint: I get harnessing calls from Sallie Mae any time of the day or night on weekend, Sunday all day. I am a XXXX treatment patient currently and I explained this to them. I know i owe this debt. I give them what I can afford and they still state they want more. My co signer is my XXXX Dad who did n't know that i would have went through such medical problems. I XXXX in XX/XX/XXXX and in XX/XX/XXXX diagnosed with XXXX XXXX. I am paying this bill of {$30.00} a month of what I can afford out of {$180.00} a month check. I just want them to set up a payment plan of {$30.00} a month something I can afford and stop calling and telling me I can pay more. Today i spoke to XXXX XXXX, floor supervisor XXXX XXXX. Sallie Mae knows all the people that I have spoke with to come to some type of agreement of this matter.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-03-24
Portland, OR
Can't repay my loan
Student loan: Non-federal student loan
Can't decrease my monthly payments
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with monetary relief
2015-03-23
Burlingame, CA
Dealing with my lender or servicer
Student loan: Non-federal student loan
Having problems with customer service
Complaint: After working very hard to pay off my Sallie Mae XXXX loan in full XXXX XXXX, they promised that a payoff letter would arrive within XXXX days. No letter was ever received. Each time I call back the customer-no-service promises that a letter will be sent soon. It has now been XXXX days and the account is STILL OPEN! I called today and asked to speak to a manager. When I insisted that they close out the account or else a formal complaint would be filed they hung up!
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation
2015-03-23
Gulfport, FL
Can't repay my loan
Student loan: Non-federal student loan
Can't decrease my monthly payments
Complaint: To whom it may concern, I called Sallie Mae to proactively figure out a rate reduction plan that would help me pay less per month with a lower interest rate due to increasing living expenses. I have good credit and I have been making my payments -- I 'm actually ahead right now because I started paying large sums per month before my loans went into repayment. My Sallie Mae loans will soon require I pay a hefty {$350.00} per month ; this is on top of my other Federal loans and living expenses. My Sallie Mae loans are for less than my federal loans, but I pay more for them per month.
The Sallie Mae representative told me that the only way I could potentially work out a rate reduction or refinancing plan with them is if I am currently under hardship. I explained that I am not, necessarily, under hardship -- though I do n't know what qualifies as " hardship '' -- but that I will soon be due to changes in my living situation. I will not be able to afford a {$350.00} to Sallie Mae and also pay for rent, utilities, insurance, etc ...
The Sallie Mae representative seemed to sympathize with me, but she also seemed bound to an unspoken rule that disallowed her from helping a borrower who was looking to proactively take steps in order to not become delinquent on their loans.
I need to figure out a refinancing or rate reduction plan with Sallie Mae before I suffer from delinquency, which could happen as soon as XXXX months from now when I move and settle in a different area.
I 'm filing this complaint because Sallie Mae is not willing to work proactively with me as a borrower to stop delinquency, forbearance, or bankruptcy from happening.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-03-20
Amherst, OH
Dealing with my lender or servicer
Student loan: Non-federal student loan
Trouble with how payments are handled
Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation
2015-03-20
Dallas, TX
Dealing with my lender or servicer
Student loan: Non-federal student loan
Having problems with customer service
Company Response: Company disputes the facts presented in the complaint Closed with explanation
2015-03-20
Dalton, MN
Dealing with my lender or servicer
Student loan: Non-federal student loan
Keep getting calls about my loan
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-03-20
OH
Can't repay my loan
Student loan: Non-federal student loan
Can't temporarily postpone payments
Complaint: Hello, I am a XXXX XXXX XXXX from the University XXXX XXXX XXXX in XXXX XXXX, Ohio.
I am writing to inquire about what the terms or grounds for harassment are regarding a student loan lending company? I am struggling to find a stable and secure position within my degree field and I have every intention of paying back what I owe in debt. However I am in a position that I do not possess the financial means to pay the lump sum they are demanding.
I have pleaded for a deferment so that I can find a job and not have the added stress that they are burdening me with. They call my house dozens of times a day, at all hours of the day from very early morning till XXXX or later. They have also called my grandparents yesterday, and today have contacted a close friend from XXXX.
I am a XXXX and have no knowledge of law when it comes to something that pertains to this predicament, I am just at wits end and plan to pay most of what I have in savings just to get them to subside for the time being so that I can devote more of my time to finding a stable job.
Thank You.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-03-19
CA
Can't repay my loan
Student loan: Non-federal student loan
Can't get flexible payment options
Complaint: I have a private loan with Sallie Mae. I called them to try to get them to lower my payment or interest rate due to my income. I have XXXX children and only made a small on my taxes last year I need help with my payment or it will ruin my credit. They REFUSED to help me at all.
I am VERY unhappy.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-03-18
Cascade, MI
Dealing with my lender or servicer
Student loan: Non-federal student loan
Trouble with how payments are handled
Company Response: Closed with monetary relief
2015-03-18
Dalton, MN
Communication tactics
Debt collection: Non-federal student loan
Frequent or repeated calls
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-03-17
Boston, MA
Dealing with my lender or servicer
Student loan: Non-federal student loan
Received bad information about my loan
Company Response: Closed with monetary relief
2015-03-17
7 Corners, VA
Dealing with my lender or servicer
Student loan: Non-federal student loan
Keep getting calls about my loan
Company Response: Closed with explanation