SELECT PORTFOLIO SERVICING, INC
Consumer Complaints
There are over 9109 complaints on file for SELECT PORTFOLIO SERVICING, INC. Dated between 2019-12-06 and 2012-02-28.
Complaints Page 41
2019-02-13
Cordova, TN
Took or threatened to take negative or legal action
Debt collection: I do not know
Sued you without properly notifying you of lawsuit
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-13
Bothell, WA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-13
Beyersville, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: XX/XX/XXXX RE : Written notice of unauthorized debit To Whom It May Concern : My account statement and my online account information shows a payment that should not have been made.
I am writing to tell you the payment was an unauthorized transfer. My bank account number is XXXX. My XX/XX/XXXX account statement and other notifications online shows an automatic payment was made to Select Portfolio Servicing , Inc . However this payment was unauthorized.
My Name : XXXX XXXX Checking Account Number : Payee Company Name : _ Select Portfolio Servicing , Inc .
Payment amount : _____ {$1400.00} Date the payment ( s ) appeared on my account statement : XX/XX/XXXX Specifically : I never authorized the debit to this company.
Select Portfolio Servicing, Inc., took over my mortgage from XXXX XXXX in XX/XX/XXXX. We didnt know anything about them. They are a small regional firm located in Utah. We didn't trust them. Our mis-trust turned out to be well founded.
Each payment we made was done with a physical check and sent via USPS Certified Mail. My check # XXXX was sent this way, and cashed XX/XX/XXXX. Minutes later, Select Portfolio Servicing, Inc. made a second, unauthorized electronic withdrawal of funds from my account in the amount of {$1400.00}.
I want Select Portfolio Servicing, Inc., to make this right, pay any fines + overdraft fees.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-13
N Highlands, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-13
La Habra, CA
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-13
Discovery Bay, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Select Portfolio Serving has denied my modification request. I believe I deserve a modification because of my monthly mortgage payment is unaffordable. My monthly payment jumped from {$1600.00} to {$3300.00} a month.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-12
OH
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: On XX/XX/XXXX, we received notification from XXXX XXXX XXXX that our mortgage servicing was transitioning to Select Portfolio Servicing effective XX/XX/XXXX. On XX/XX/XXXX, once we verified the mortgage service moved, we paid our mortgage in the amount of {$1600.00} which they deposited on XX/XX/XXXX. We have paid our mortgage on XX/XX/XXXX and you deposited it on XX/XX/XXXX in the amount of {$1500.00} and on XX/XX/XXXX we paid {$1600.00} and on XX/XX/XXXX we paid {$1700.00} and our mortgage remains current and paid according to the invoices they send out on a monthly basis.
On XX/XX/XXXX, SPS transferred {$1900.00} to XXXX XXXX for our homeowners insurance that they labeled as hazard insurance In XXXX, we moved our servicing of our homeowners insurance to XXXX XXXX and informed XXXX XXXX that we would be paying directly to XXXX XXXX to earn discounts as we arranged all our insurance needs under one umbrella. XXXX XXXX is our insurer today. The payment SPS sent on XX/XX/XXXX from our escrow was made in error, we pay XXXX XXXX directly. Our XXXX XXXX agent confirmed that on XX/XX/XXXX they returned the funds to SPS Select Portfolio Servicing. Those funds were returned to SPS in XXXX and they withheld the funds from our account for 3 months.
On XX/XX/XXXX, SPS sent a refund check in the amount of {$1300.00} which is {$620.00} short of the overpayment. We have served SPS with 2 notices of error regarding this matter. SPS fraudulently took money from us that was an overpayment of our Homeowners Insurance when we owed nothing to them as our mortgage and escrow accounts were 100 % current based on their billing. We believe that SPS took {$620.00} in funds, without explanation, to insert into an Escrow account and boost the value of the account ahead of schedule and we believe this a breach of contract on our mortgage.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-12
South Florida, FL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-12
Tarzana, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I applied for a home loan modification and was denied. In XXXX I was going through a divorce.. That same year I was diagnosed with XXXX. The XXXX treatment ended up causing a XXXX XXXX. Between not being able to XXXX and the the XXXX treatment I was unable to work for years and was unable to pay my mortgage.
I am now fine and have been working since the end of XXXX. My income is enough to pay my mortgage payments.
My request for mortgage assistance was to defer my payments. I just wanted to make good on the payments but just push them to the back of the loan. I wasn't requesting a payment reduction but was still denied.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-12
Fort Worth, TX
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-11
Bradenton, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-11
Salem, NH
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-11
Norwalk, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-11
Palm Harbor, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-11
Warrenton, VA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: we have had 2 medical hardships that have caused us to fall behind on our mortgage. we've been trying to work through this. we keep requesting mortgage assistance from Select portfolio servicing they deny us every time with a very broad reason. we offered to make a large lump sum payment and then make payments to sps but they declined stating they can not accept any payments. they sent us a repayment plan which doubled our mortgage to XXXX per month for 12 months then they have a huge balloon payment at the end of the 12 months. sps switched our loan counselors every month,
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-09
Greenwood, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Hi my is name XXXX XXXX. I have some concerns with my servicer Select Portfolio Servicing. I have a scheduled foreclosure sale schedule soon on XX/XX/2019. Recently I have faxed and mailed in a loan modification Request for Mortgage Assistance form along with all the necessary documents that are essential to having a complete packet. SPS have received a complete Request for Mortgage Assistance packet and its under review.
Im still just worried that they will play some game right before the sale and foreclosure on my home. They still have not cancelled or postponed the sale even though they have a complete loan modification packet and its still in underwriting review. This is a continuous game they play and always are putting me on the edge and fear that I will lose my home. Can they just cancel the sale and work with me. Give me a good loan modification with a principal reduction or something that I could afford monthly.
However number of financial factors that make it more profitable for a mortgage servicer avoid modification and to continue to keep a mortgage in a state of default or distress and to push loans toward foreclosure. This is especially true in cases where the mortgage is owned by a third-party investor and is merely serviced by the servicer. However, this is countered by a number of financial factors that make it more profitable for a mortgage servicer such as Select portfolio Servicing to avoid modification and to continue to keep a mortgage in a state of default or distress and to push loans toward foreclosure. This is especially true in cases where the mortgage is owned by a third-party investor and is merely serviced by Service companies because Service companies do not carry a significant risk of loss in the event of foreclosure.
California Business and Professions Code 17200 et seq., also known as the California Unfair Competition Law ( UCL ), prohibits acts of unfair competition, including any unlawful, unfair, or deceptive business act or practice as well as unfair, deceptive, untrue or misleading advertising. Select portfolio Servicing and all other previous servicers and their Investors conduct was unlawful in that : They engaged in the uniform practice of requesting unnecessary documentation, seeking repetitive submissions of the same documents, and never rendering a decision, and in doing so, such activity provides the basis for an unfair inquiry and could deceive the me because it places burdensome requirements on me that served no purpose but to provide a basis for either engaging in Dual Tracking by selling my home and by denying loss mitigation options, such as loan modifications If they proceed with the sale they will be violating the California Homeowners Bill of Rights Act
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-09
Atlanta, GA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My mortgage was transferred to Select Portfolio Servicing ( SPS ) from XXXX on XX/XX/XXXX. When my loan was transferred, there were a lot of problems regarding the interest rate coupled with monies SPS suggested I owed, however SPS has yet to provide documentation for the amounts in question.
I contacted Select Portfolio Servicing shortly after my loan was transferred and adv. that my interest rate was incorrect. XXXX offered a rewards program ( XXXX XXXX XXXX XXXX ). Details below.
XXXX XXXX XXXX XXXX program provides you with the opportunity to lower your interest rate. After a customer makes 12 consecutive months of on-time payments, the interest rate is reduced by one quarter of one percent ( .25 % ) each year. This rate reduction is available up to 12 times, which means that a customer can achieve up to a 3 percent rate reduction in a minimum of 12 years. This program applies only to closed-end real estate loans. The rate reduction is disclosed in your loan agreement ( not including all states and for all loan programs ).
I made timely payments for the first 2 years thereby my interest rate should have been reduced from 11.2 % to 10.7 %.
I submitted a copy of the XXXX loan documentation to SPS. Although SPS has yet to provide documentation regarding the outstanding amounts, it was suggested that the interest rate inquiry was resolved.
While speaking with a representative on XX/XX/XXXX, she suggested that the effective interest rate on my account was 11.20 %. This was extremely disheartening.
Indubitably, I am writing to file a formal grievance against SPS for not honoring the terms and conditions of my mortgage contract.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-09
Manchester, CT
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I acquired the home that i had lived in for 15 years via a divorce. Ex husband gave me the house and a gift of equity and deed was transferred. I had contacted SPS in late XX/XX/2018 after my divorce in XX/XX/2018 to begin to assume the mortgage. The plan according to them was to Assumption of mortgage 1st then a Modification. SINCE submitted all required documents early XX/XX/XXXX i have been in constant communications with them every week since early XX/XX/XXXX. I have submitted and re-submitted documents. They alleged they did not receive certain documents or they will ask me to submit documents because they need certain numbers CIRCLED on my bank statements. I just resubmitted for the 2nd time my childrens income that i get due to my XXXX, even thought all of this was submitted in the initial application. I was originally told mid XX/XX/XXXX that it will be 30 days. It is now XX/XX/XXXX-nearly 2 months later and i am still getting the run around submitting documents all over. I am on social security XXXX and get child support and alimony. all that was documented. this run around has caused me alot of stress-not knowing whether i will wake up with a foreclosure sign on my front lawn.
In addition, ex husband gets periodically phone calls from SPS ( the Florida location ) not Utah ) stating NONE of the documents and the application has been submitted. THis is a typical case of the right hand does not know what the left hand is doing. Just too many people handling my case and no resolution. I have also sent emails to Ombudsman over at SPS and that has never been answered. I also sent emails to the agent that is suppose to be handling the case 2 times and he has not answer neither of my emails.
Select Portfolio Services is essentially bleeding the equity of my home. i only owe XXXX. but since my ex husband left we are behind. I have since acquiring the home been sending XXXX dollars to cover some mortgage in hopes that i don't fall too far behind. But as far as i can see the money that i am sending is not getting applied and i am now behind XXXX. Of which XXXX or so is late fees and application fees.
I would really appreciate some help in this matter / suggestions. The loan is still currently under my ex husbands name due to lack of follow through from SPS.
THanks XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-08
Carver, MA
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: On XX/XX/18 I XXXX XXXX sent demanded letter to Select Portfolio Services inc demand to see the mortgage note, therefore, request under the statue that you provide the note wet ink in its present condition for our viewing till you provide evidence that you are agent of the note owner that is party legally being the person entitled to enforce under MGL chapter 106 the statutory version of the uniform commercial code Select Portfolio told us if we want to see the note we have to buy airline ticket to XXXX XXXX XXXX Ut All we demand so that we may schedule for our expert to view the wet ink note please assist us in any way you can resolve these issues
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-08
TX
Closing on a mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: in XX/XX/2008 we decided to refinance our home so we chose XXXX well instead of a refinance we where pushed into a home equity loan little did we know the rest of our life would be turned upside down we ended up with a bad deed of trust a cloudy title and numerous other issues we have been fighting with the bank for almost 10 years with many attorneys with know out come they have stopped accepting payments and put us in foreclosure status the statue of limitations is up on the forclosure yet they keep on and even trying to sue us this has been an absolute nightmare fist XXXX then XXXX XXXX XXXX And now XXXX XXXX XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-08
Portland, OR
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: I received an offer for Mediation through the State of Oregon Foreclosure Prevention program.
I filled it out and sent it back there was some confusion with my understanding of this process. I do have a XXXX XXXX XXXX as a result of an accident. This s part of the problem.
The concern I have is that I sent in the reply for mediation, without the fee, as I don't have the money. I explained on the phone to XXXX. XXXX a case manager for the State Program.
She told me they never received my reply with the money by the deadline. Okay, I told her I had read on the form that if I was low income or having financial difficulty the fee could be waived. She told me No, it could be reduced.
I asked why they didn't respond to my request for a waiver. Then she said they never got the reply. I asked since they are an earlier file why did they email me. She told me they can not email people without permission. How baffling, I can't believe it.
She emailed a copy of our conversation which I will include. I need to get a mediation for my situation. I have a job as a XXXX XXXX XXXX now but due to a XXXX XXXX problem, I am undergoing a test to address it. Therefore, I am not able to XXXX XXXX XXXX until it is corrected.
Also, I am on appeal for the Stolen Car Hit and Run while on the job. I do not expect to lose my appeal but who knows. The date is XX/XX/XXXX. I am trying to find another job in the meantime. I have been doing XXXX XXXX XXXX for 20 years until my XXXX and lost my income. I am a XXXX XXXX with a XXXX daughter. I have 19 years of education and I am plan on working more, I just need to get more time to get back on my feet and this is why I needed the foreclosure avoidance. I can't believe this rationale from the State of Oregon that there is nothing they can do. I was in the meeting that created the program. The people who are maning the mediation program seem all to ready to throw the homeowner under the bus and give the banks a run on homeowners, again.
Thank you XXXX XXXX CASE # XXXX XXXX XXXX XXXX Attachments XXXX XXXX ( 37 minutes ago ) to me Dear XXXX. XXXX : Thank you for contacting Mediation Case Manager in regards to receiving a copy of the Certificate of Compliance for your file.
I am truly sorry that you are dissatisfied with the OFA Program. To be clear, Oregon law requires MCM to issue a certificate of compliance to a beneficiary that meets certain narrow requirements. The beneficiary met those requirements in this case. MCM does not have any legal authority to reopen your case.
Per our conversation today, as I understood you, you stated you were not informed that you had to send a fee. You also told me that you mailed our notices back. You feel that a Certificate of Compliance should not have been issued and you feel that since you did not understand the notices and the requirement to pay a fee by the deadline of XX/XX/XXXX, that you should be allowed to participate in the Oregon Foreclosure Avoidance Program and meet with Select Portfolio Servicing , Inc .
Per your request I have attached the notices, the State of Oregon Foreclosure Avoidance Program Notice of Resolution Conference dated XX/XX/XXXX and the Final Notice dated XX/XX/XXXX. Those notices were mailed to you as of the date on the notices. I have included the additional documents that were included in your initial notice, the Notice of Resolution Conference. As you can see, the information on how to participate and the deadline date are there as well as our contact information.
I am sorry that you missed your deadline. Please continue to work with XXXX who can assist you to evaluate your options and work with you and your lender.
You may also reach out to the Oregon DOJ. You may do so online at : XXXX XXXX XXXX.
You can also contact XXXX XXXX at XXXX or email at XXXX at the Department of Justice. XXXX is my point of contact for consumer complaints in the OFA program.
Kind regards, XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-07
Cape Coral, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-07
Akron Canton Region Airport, OH
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-07
Soquel, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I have a loan with SELECT PORTFOLIO SV CIN. I have always made all of my payments on time. One day I decided to check my fico scores with all 3 major credit bureaus, and I realized that there was a late payment on my XXXX credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting XXXX and SELECT PORTFOLIO SV CIN with no successful resolution. XXXX only reporting me late on my account which stopped recording payment information since XX/XX/2013, that is 6 years ago! There was definitely an error on their part, as I was never 90 days late for four times, and 120 days late for five times.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-02-06
Akron Canton Region Airport, OH
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation