SELECT PORTFOLIO SERVICING, INC
Consumer Complaints
There are over 9109 complaints on file for SELECT PORTFOLIO SERVICING, INC. Dated between 2019-12-06 and 2012-02-28.
Complaints Page 24
2019-06-12
Moncks Corner, SC
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-12
Allingtown, CT
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-12
Sand Barrens, IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-11
Glendale, AZ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-11
Anaheim, CA
Closing on a mortgage
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-11
Naples, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-11
Freysville, PA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-11
Freysville, PA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-11
WA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I would like to add to my prior complaint.
COMPLAINT ID XXXX SUBMITTED ON XX/XX/XXXX PRODUCT Mortgage SPS ' response is NOT clear and is contradictory. At the time of mediation, over and over, SPS stated they did NOT do a full review as required by Washington State Law. They tried to blame the fact that I had filed a complaint with WA State Attorney General. However, that complaint was closed on XX/XX/XXXX and the mediation did not happen until XX/XX/XXXX. They had 4 months to do a review. Even had our original date of XX/XX/XXXX been in place they would have had over 30 days to do a full account review, which they require per all notifications on their website and their RMA documents.
They state in their response to my above complaint that INCOME was NOT a factor in their review and they didn't require income. The last income statements they had from myself and my husband are dated back to XX/XX/XXXX. They then state they were unable to offer a repayment plan because we didn't have the right income to debt ratio. However, how is that possible if income was not a factor and which is it? They don't need income or we don't show the right amount available? They continue to state that because of our lack of income they could only offer a 12 month repayment plan and require a balloon payment at the end of 12 months of $ XXXX because their offered repayment plan would not repay the back balance due.They never addressed the reason for keeping our repayment plan at 6 % and not doing what everyone else in the industry seems to be doing by offering repayment at recent rates ( approx. 4.25 % ). They seem to be stating one issue then offering a repayment plan that would set us as the homeowner up for failure.
Nothing in their response addresses the discrepancies in dollar figures. I realize that we have a couple more days prior to their noted time to provide that, but it should have been a point that was mentioned as being worked on.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-11
Long Beach, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-11
E Lansdowne, PA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2019-06-11
Long Beach, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-10
Santa Susana, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-10
Lawrenceville, GA
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-10
Freysville, PA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-09
Queens, NY
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-08
KY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: On or about XXXX XXXX the United States District Court of XXXX District of Kentucky issued a Discharged in Re : XXXX XXXX XXXX and XXXX XXXX XXXX Vs. United States Trustee. Upon that discharged I demand that Select Portfolio Service and its affinities to update my crerdit report to all major credit bureaus of my payment history for the last 73 prior months from this date.
They have failed to do this or present me proof update my credit report with respect to my Mortgage History for the last 73 months.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-07
South Gate, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-07
Cordova, TN
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Recently my mortgage servicer returned the mortgage payments they received from me and denied the modification. I resubmitted request for mortgage assistanceXX/XX/2019with financials. My home burned and I had burns over half of my body. I'm still recovering, but I'm working and my home has been rebuilt. Select Port Folio is unwilling to assist me with keeping my home. I would appreciate your assistance with my home.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-07
Colville, WA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-07
Millville, CA
Problem with a credit reporting company's investigation into an existing problem
Mortgage: FHA mortgage
Complaint: I have a mortgage with Select Portfolio Serving, SPS. Several problems with SPS. SPS did not reflect my payments made. When I was on unemployment I requested a modification. SPS was not reflecting my payments on my credit reports, SPS made several credit inquiries both of which reduced my credit scores. I made several phone calls to SPS with no answer to my modification and payments. SPS started a foreclosure on my property and did not notify me properly. Notices of the pending foreclosure were posted on a back gate where no one would see them. I enlisted the services of an attorney to help me with the issues. My attorney phoned and sent many messages to SPS. The attorney for SPS said by law SPS had to respond to our inquiries. No response was made. SPS considers standard cookie cut letters to be communication. No response to numerous attempts of communication by me, or my attorney or even their own attorney. With the advise of my attorney I filed for Chapter XXXX to force SPS to communicate. This caused further damage to my credit score. The chapter XXXX was filed with {$0.00} and dismissed within a couple weeks. Since then SPS has still not responded to direct communication.
I completely believe SPS decided to foreclose because the property was worth more than the mortgage and they were taking advanage of their power.
SPS completely ruined my credit scores by their direct and malicious actions.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-06
Brooklyn, NY
Written notification about debt
Debt collection: Mortgage debt
Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-06
Columbia, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-06
Smyrna, DE
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2019-06-06
Rehoboth Bch, DE
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I am submitting this complaint in regards to a recent change in holder of my mortgage. My mortgage was initially held by XXXX XXXX and was sold to Select Portfolio Services ( SPS ). In doing so, I have experienced nothing but grief from being charged to pay my bill online at staggering rates ( depending on when the payment is scheduled ) to being forced to sign up for auto payments in order to avoid the online payment fee.
At the initiation of the change to this company, I called to obtain information about their company ( who I have never heard of before ), how my loan was going to be handled, etc. It was a poor customer experience from the beginning and I disliked the way that the sell was handled.
Upon my initial call, I specifically asked if I would be able to make a payment towards my late fees. I was told that any amount that I paid over my normal payment would be automatically applied to my late fees due to the payment hierarchy that was in place. To my dismay, this is not the case. I set up auto payments so that I would not have to pay a fee ( even though it nearly took a month for it to be applied to my account ) and included an extra {$20.00} which based on what I was told would apply to my late fees. It took a couple of months for the extra payment to show up online so I was not even sure of where my payment was being applied. On top of that, it was applied to my principal.
On XX/XX/XXXX I made a call to SPS in regards to the misapplied payment. It is at this point that I was again frustrated with this company. The rep told me ( after being put on hold numerous times for over 3min each time ), that there was no way that the extra {$20.00} could be applied to my late fees since I signed up for auto-payment. This feature does not allow for the payment to be applied to my late fees. I instantly was upset because 1 ) this is not what I was initially told, 2 ) I felt as if I was forced to enroll for auto payment in order to not have to pay a variable fee to make a payment online when this is actually the least expensive way to conduct business with your customersit cost pennies, 3 ) There is no way online to make a payment towards the late fees, you either pay all or nothing, 4 ) the person that I spoke to told me that I would have to cancel my auto payment in order to pay on the late fees, againincurring more fees, 5 ) She told me that I could call in a payment for the late fees but there would be a fee for them to process, ( she told me that I could ask for a waiver of the late fees but there was no guarantee ) and lastly 6 ) I could call in every month to ask for them move the funds over to the late fees. At that point what is the use since I would be charged a fee for them to do so.
a. To make a call every month to request for them to fix something that should have been right in the first place is ridiculous.
With this experience I feel as though I am trapped and was not properly informed of all of these nuisances of having an account with this company. On top of all of this on XX/XX/XXXX, SPS hit my credit bureau indicating that my loan was modified. I asked the rep why was they hit my credit bureau and after being put on hold numerous times, she could not answer my question. All she could do is tell me that my loan was modified on XX/XX/XXXX. I told her exactly, if my loan was modified in XXXX why are they reporting it to the bureau five years later. The modification was done with XXXX XXXX and not with their company. She then stated because it was the anniversary of my modification. THIS IS NOT A VALID RESPONSE. I then asked her to verify that what she was telling me was that they will be reporting the modification as if it was new every year. She could not answer my question. I was very upset and told her that I hated that my loan was sold to them. It has been a very bad experience from the beginning. The lack of customer notification of all of these nuisances is unfair treatment and entrapment. From unexplained bureau hits to entrapping customers to pay variable and fees to make payments.
I am very disappointed that a Supervisor or anyone did not review the recorded call and reach back out to aid is resolving these issues.
Company Response: Company believes complaint is the result of an isolated error Closed with explanation