SELECT PORTFOLIO SERVICING, INC

2019-06-18

Atl, GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information is missing that should be on the report
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-06-18

Chester, VA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I spoke with SPS on several occasions and the calls were recorded. I was approved for a loan modification and was told that funds held in my suspense account would be applied to the first trial payment. I have spoken with several reps since then, now they are stating that the funds can not be applied until after the modification.
Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Timely Response

2019-06-18

MA

Incorrect information on your report

Mortgage: Conventional home mortgage

Complaint: Our mortgage fell into default due to missed payments. On XX/XX/2019, we cured the default by making our account current. On XX/XX/XXXX, the mortgage company reported to the credit bureaus inaccurate information regarding our account. After speaking with the mortgagor, I was informed that they reported the status of our account correctly as of XXXX XXXX, 30 days prior to the date they submitted our information. Currently, any review of my credit report shows that as of XX/XX/XXXX, we are past due on our mortgage and the last payment made was in XXXX, and the balance is {$300000.00}. None of that information is correct as of XX/XX/XXXX, or even as of XX/XX/XXXX. This is not that status for our account as of any date in XXXX and should not be reported as such. This information is extremely damaging to our credit profile with the three agencies and has been attributed by multiple financial institutions as the reason for negative action on our accounts. The mortgage states that they can not update the credit bureaus until XXXX with 30-say aged information regarding our account, or in other words the XX/XX/XXXX status of our account. This reporting practice is punitive and I believe intentionally so.
Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Timely Response

2019-06-18

Euclid, OH

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Purchased home for {$39000.00} in XX/XX/XXXX. Refinanced in XX/XX/XXXX, victim of predatory and subprime lending practices. Paid mortgage for 12 yrs., eligible and received HAMP modification with XXXX then mortgage was sold to investor group ( s ). I continued paying even while mortgage servicing change to 3 different companies. Mortgage debt amount forgiven on ( - {$44.00} ) in XX/XX/XXXX. New Servicer : Select Portfolio Servicing ( SPS ) has mortgage with a balance of {$35000.00} with a mature date of XX/XX/XXXX! I have little equity, even though I have been paying off mortgage 22 years! do I have ANY recourse? What should I do short of foreclosure? Mortgage Holder : XXXX XXXX : XXXX XXXX, XXXX XXXX XXXX XXXX XXXX., XXXX XXXX , NY Select Portfolio Servicing ( SPS ) XXXX XXXX XXXX XXXX XXXX XXXX , Utah XXXX Loan # XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-06-18

Marlboro, MD

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-06-17

Cheverly, MD

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-06-17

MS

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Requested mortgage assistance with my property I have submitted financials to the mortgage service Select Port Folio. Please Help I don't want to lose my property. The bank is very difficult to work with. I reside in the property to assist my elderly Mom whom need my help.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-06-17

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-06-17

Murray, UT

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: XXXX XXXX is stated to be my " relationship manager '', but every time I try and reach this person they do not return my call or email. They have been my " relationship manager '' since the case began in the beginning of 2018. XXXX 's phone number is XXXX XXXX XXXX ext XXXX and email is XXXX. XXXX has not directly reached out to me at all. It is also instructed to contact XXXX if you can't reach XXXX. However, that email provides only a receipt that email was sent and then they do not respond either. Each time I try and reach them, there is no response from either Mr. XXXX or any of his colleagues.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-06-17

Murray, UT

Problem with a credit reporting company's investigation into an existing problem

Mortgage: Conventional home mortgage

Complaint: As of today XX/XX/XXXX an according to XXXX XXXX in the " ombudsman '' office which is an internal department of SPS, Select Portfolio Services has not processed the Deferral Agreement that I signed and was received by SPS on XX/XX/XXXX and the loan continues to negatively report on my credit although I have paid the payments we agreed to on time. Select Portfolio Serving told me that it would be report current in the beginning of XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-06-17

Murray, UT

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: I entered into a payment arrangement and contract with Select Portfolio Servicing in the beginning of XXXX and have made the payments on time, however SPS has been reporting my payments as delinquent and that is an error. The arrangement was to lower the monthly payment temporarily and SPS agreed to this, but reported to the credit bureaus in error and did not report to the credit bureaus accurately reflecting this change. The payment plan we have in place has been paid on time and the loan is being reported as delinquent when it is in fact current with our existing agreement and has been. All letters I have asked for verifying this have come without company letter head and also state the original monthly payment amount which is not relative to our payment agreement or my on time payments which are NOT delinquent as erroneously reported. Your letters say that I am past due, however the payment plan was paid as agreed and that is misleading information. The letter also does not reflect the on time payments for six month unemployment plan. I have never missed a payment as agreed with your company and yet you are still reporting me as delinquent. All payments under the new agreement have been made as agreed and SPS is not reporting the loan unfairly and unethically to the credit bureaus as delinquent which reflects as if I am not paying the loan at all, which is not true because I am current with our agreement. A new agreement was made to defer payments on XX/XX/XXXX and it is still being reported as delinquent. It is not fair to report the payments as delinquent when the payment plan is paid as agreed. My credit score has went from the 600s to the 400s because SPS is reporting the monthly payments as delinquent and that is FALSE. The monthly payments are current according to our agreement and I would like SPS to current the false reporting and backdate the delinquent payments as current according to our plan.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-06-14

Apple Valley, CA

Threatened to contact someone or share information improperly

Debt collection: Mortgage debt

Contacted your employer
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-06-14

Apple Valley, CA

Closing on a mortgage

Mortgage: Other type of mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-06-14

Irmo, SC

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-06-14

Goodison, MI

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-06-14

Bethesda, MD

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-06-14

Itasca, IL

Trouble during payment process

Mortgage: FHA mortgage

Complaint: As per Home Owner 's Protection Act the Private Mortgage Insurance will automatically terminated when the principal balance of loan reaches 78 % of the original value of the property. HPA disclosure attached from XXXX Bank ( my previous loan service provider ). My loan service provider confirmed that my loan is 64.60 %. I requested them to terminate PMI automatically as I qualify as per HPA but they refused to terminate.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-06-14

Oxford, GA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I am complaining about SPS because I sent in a RMA form for a loan modification in XX/XX/2019 and they refused to send me a loan modification package. They refused to give me a package and told me they were going to call XXXX XXXX and put my house in foreclosure on XX/XX/2019. SPS is committing dual tracking and I want them to give me a loan modification as soon as possible. They must follow government guidelines. I have an attorney.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-06-13

Teaneck, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-06-13

Galena, OH

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-06-13

Hanceville, AL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-06-13

Bay Point, CA

Closing on a mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-06-13

Palos Verdes Estates, CA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-06-13

VA

Communication tactics

Debt collection: Mortgage debt

Frequent or repeated calls
Complaint: XX/XX/2019 Select Portfolio Servicing forced a call thru our company switchboard to harass me over my account. I instructed them they are not permitted to call me at my work and requested they contact me at home. They refused and stated they will continue to harass me at my place of employment!
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-06-13

TN

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: My home is set for a property foreclosure sale, I have tried to acquire mortgage assistance from my mortgage servicer Select Port Folio. I don't want to lose my home I submitted a mortgage assistance request with financials XX/XX/2019 I would appreciate your help with helping me keep my home. My mortgage servicer is very difficult to work with. The foreclosure notice I received for the sale dates of my home was XX/XX/2019 from XXXX XXXX XXXX. I read that Tennessee law says the homeowner is to received notice of sale date 30 business days before foreclosure. The attorney and my mortgage company is not complying with Tennessee state law
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response