SELECT PORTFOLIO SERVICING, INC
Consumer Complaints
There are over 9109 complaints on file for SELECT PORTFOLIO SERVICING, INC. Dated between 2019-12-06 and 2012-02-28.
Complaints Page 218
2015-10-27
Box Canyon, CA
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-10-27
San Jose, CA
Loan servicing, payments, escrow account
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: Dear Sir/Mme : This complaint is related to the XXXX you have under # XXXX ( against XXXX XXXX .This complaint is against Select Portfolio Servicing Inc the alleged mortgage servicer.Am currently in bankruptcy ( ProSe ) .My adversary case # XXXX XXXX the Judge granted the Motion for Lift of Stay & I received the order yesterday.The lawyers forXXXXBank and Select Portfolio Servicing Inc are XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX .The lawyers send in a Proof Of Claim ( XXXX XXXX ) with a purported note endorsed in blank by XXXX XXXX for XXXX, XXXX XXXX Thru various depositions XXXX XXXX stated she was laid off in XXXX. My loan closed XX/XX/XXXX.Recently another case that was ongoing for 5.5 years : XXXX XXXX XXXX XXXX XXXX XXXX reported that 90min before Trial XXXX Voluntarily dismissed the case with prejudice, as the case somehow implicated that XXXX used a rubber stamp with XXXX XXXX XXXX name & endorsed XXXX 's XXXX appears that XXXX 's XXXX loan '' closed about XXXX XXXX XXXX.
In my case Select Portfolio Servicing Inc " claims '' that my mortgage loan was securitized into XXXX Thru Series XXXX another case : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX of XXXX XXXX XXXX there is a XXXX XXXX Order/opinion ( by Judge XXXX XXXX XXXX that has a listing of XXXX Trust that investors sold-latest XXXX XXXX and since XXXXBank did not merge Trustee business till XXXX XXXX Trust were not transferred to XXXX Bank as they were sold prior to the merger of XXXXBank with Bank XXXX pass Thru Series XXXX was named as one of those XXXX Trusts. Further from either XXXX or other website when XXXX-surpise : ... '' no transactions in past 12 months.. '' My bankruptcy case is going to be dismissed on XX/XX/XXXX-I probably did not do something right.And now am facing imminent foreclosure by parties that are Not the real parties in interest.It is Theft. I do want to pay the true Beneficiary and holders in due course of my mortgage.
Thank you for your time.
Sincerely, XXXX XXXX
Company Response: Company chooses not to provide a public response Closed with explanation
2015-10-27
Green Acres, FL
Disclosure verification of debt
Debt collection: Mortgage
Not given enough info to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-10-26
Louisville, KY
Loan servicing, payments, escrow account
Mortgage: FHA mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-10-26
Fred, VA
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Complaint: SPS is trying to foreclose on my house and not reading the documentation given to them by the short sale lawyers and the closing company.
XXXX : A voicemail message was left by a XXXX XXXX with SPS which uploaded over the weekend to my voicemail. His phone call was returned this morning after I called the short sale department. The documentation has been confirmed received but not reviewed or accepted. This was confirmed by the short sale team, XXXX in Customer service and by XXXX XXXX in the complaint department. In addition, XXXX has placed a stop on calls to the borrower and to be directed to me. However, all communication can not be interrupted, so you will still receive communication by mail.
I will follow up on Wednesday to see if have finally accepted the buyers bank statement as proof of ability to purchase.
I will be reaching out to you at this time.
Yours, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX, VA XXXX Efax : XXXXXXXXXXXX : XXXX, XXXX XXXX XXXX : XXXXXXXXXXXX ] Sent : Monday, XXXX XXXX, XXXX XXXX XXXXTo : XXXX XXXX XXXX & lt ; XXXXXXXXXXXX XXXX ; Cc : XXXX XXXX XXXX XXXX ; XXXXXXXXXXXX XXXX ; Subject : RE : SPS problem please give them what they need gthis urgent!!!!! ASAPPlease keep me updated and if SPS has contacted you or if you made contact.
ThanksXXXXFrom : XXXX XXXX XXXX [ mailto : XXXXXXXXXXXX ] Sent : Sunday, XXXX XXXX, XXXX XXXX XXXXTo : XXXX, XXXXCc : XXXX XXXX XXXXSubject : Re : SPS problem please give them what they need gthis urgent!!!!! ASAPFollowing. I will contact XXXX tomorrow am.
Sent from my iPhoneXXXX XXXX, XXXX XXXX = direct XXXXXXXXXXXX XXXX XXXX, XXXX, at XXXX XXXX, " XXXX, XXXX '' XXXX ; XXXXXXXXXXXX XXXX ; wrote : I have filed a formal complaint on SPS over this mess I need you both, to work with the buyers and have them send everything to both of you.
Both of you send it to SPS i need to prove that SPS is in the wrong next step is to sue themThanksXXXXXXXXFrom : XXXX, XXXXSent : Sunday, XXXX XXXX, XXXX XXXX XXXXTo : XXXX, XXXX ; XXXX XXXX XXXX ; XXXX XXXX XXXXSubject : RE : SPS problem please give them what they need gthis urgent!!!!! ASAPStatusCompany respondedSPS Select Portfolio Servicing , Inc said : Explanation of closureSPS began servicing your account on XXXX XXXX, XXXX, when it was service transferred from XXXX XXXX. Your account was modified on XXXX XXXX, XXXX, through the U.S. Treasury 's Home Affordable Modification Program ( HAMP ). SPS reviewed your account for all foreclosure prevention option, but we offered you XXXX Repayment Plans, which you did not accept ; however, we were unable to offer you a modification.
On XXXX XXXX, XXXX, SPS submitted your account for a short sale review. On XXXX XXXX, XXXX, we completed our most recent review and it was noted that we need additional documentation to complete the review : Proof of Funding : We received proof of {$180000.00} ; however, as the offer is {$250000.00}, we need proof of the remaining {$62000.00}.
To expedite the review, you may have the documents faxed to ( XXXX ) XXXX or emailed to XXXXXXXXXXXX. We attempted to reach your real estate agent on XXXX XXXX, XXXX, to advise her of the remaining documents. We called the number listed for your realtor ; the call went to you and not your realtor. You provided us with your realtor 's phone number. We updated our system with XXXX XXXX 's phone number. We called her after contacting you and left her a voicemail.
Per the Fair Credit Reporting Act ( FCRA ), SPS is required to accurately report to the credit bureaus. XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-10-26
South Florida, FL
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-10-26
OH
Loan servicing, payments, escrow account
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: . New servicer is reporting a tradeline that was discharged in a Chapter XXXX Bankruptcy. The reporting date is XX/XX/XXXX and Date of last activity is XX/XX/XXXX. This debt was discharged in XX/XX/XXXX and I didnt reaffirm.
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2015-10-25
Fred, VA
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-10-25
Brentwood, NC
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Company chooses not to provide a public response Closed with explanation
2015-10-23
Fort Myers, FL
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-10-23
Portland, OR
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: Hello, My name is XXXX XXXX XXXXMy problem has been going on for sometime. XX/XX/XXXX to be exact my orginal loan was with XXXX, then XXXX XXXX XXXX, and it is presently with HBC and is being serviced by Select Portfolio Servicing Inc, at XXXXXXXXXXXX XXXX XXXX XXXX, the person I am talking with has changed from a man to a woman named XXXX who is the new : XXXXXXXXXXXX My loan number is : XXXX. My address is XXXX XXXX XXXX XXXX, XXXX Or. XXXX, my phone is # is XXXX XXXX XXXX, my email is XXXXXXXXXXXX I have sumbitted the requested documents over and over again for home retention modification. I have participated in foreclosure mediation a year ago. The process was a sham. I have a XXXX in XXXX and XXXX in XXXX XXXX. I took the training for XXXX and observed the process of creating XXXX program and was not allowed in but a student of mine was. I knew that would happen, based on the nature of the mediation system lacking in cultural diversity. It is to much to go into here but to sum it up, banks rule the process and everyone has dance to the tune the Banks play. I found that this new CFPB is the final remaining thing I can do to try and save my home. My interest rate has been 8.99 % since XX/XX/XXXX and even though I have requested relief over the years from this inflated interest rate nothing has been done to provide a fair interest rate at a time when interest rates are a historic low. I lost a lot during the economic downturn, my ex wife died, I became a single parent. I had a XXXX XX/XX/XXXX. I got a on call job at XXXX as XXXX. I am trying to keep my XXXX going which I have had for 15 years. I have worked throughout the world XXXX in the field of XXXX. I am requesting assistance in remaining in my home. I am a XXXX year old XXXX man and it was difficult getting to this point. But here I am with a XXXX year old daughter and dog, and we are able to make it in XXXX after 25 years here I have support system. If I can get a fair loan modification with a fixed Interest rate I should be able to avoid foreclosure. I have tried to submit requested documentation via XXXX as told to and I keep getting the same documentation over and over requesting something I had submitted before. I think it is not a good process how they can just deceptively correpond and drag out my time before foreclosure sale date. I am requesting assistance from the CFPB. They are requesting what a tax request form, a social security award letter my taxes all have been sent in addition to the application for HAMPP modification with all supporting documentation regarding paystubs, bank statements, hardship letter, rental agreements. I am at the end of the line here. I am happy I found this new office of CFPB.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-10-23
CA
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: I have a lawsuit against SPS Inc. ( Select Portfolio Servicing ) for predatory lending, I have been trying to get a fair loan modification and have been unsuccessful. In XX/XX/XXXX I submitted XXXX requests for loan modification TO SPS and was turned down each time. Then I hired an attorney who found fraudulent conduct on the part of XXXX ( original lender ), XXXX and SPS ( who now services the loan. When my lawyer filed the lawsuit, I suddenly received a trial loan modification from SPS, but it was very vague and was not a good deal. And I refused it. I had already suffered at the hands of XXXX with many lies and fraudulent behavior. In XX/XX/XXXX I was in foreclosure and XXXX told me if I could start making payments each month plus extra to catch up my past due payments, I would be okay. In a 5 month period I paid XXXX {$17000.00}. On the 6th month when I went in to make my payment, I was told they could not accept my payment because I was in foreclosure. I was in total shock! From that point on I did not trust anything they told me. Then my loan was " sold '' to SPS. When I called they said they were servicing the loan for XXXX. I did not accept the SPS modification as I did not trust them. There was nothing guaranteeing they would adjust my interest or principal. There were all kinds of late fees, etc added onto my loan balance. SPS. I was paying a lawyer every month to work this out for me ... but to no avail. My house is now scheduled for Trustee Sale on XX/XX/XXXX. I DO NOT want to lose my home. I am at a loss and do n't know what to do. PLEASE HELP ME!
Company Response: Company chooses not to provide a public response Closed with explanation
2015-10-22
South Holland, IL
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-10-22
Thompsons Station, TN
Settlement process and costs
Mortgage: Conventional fixed mortgage
Complaint: On XX/XX/XXXX I rescinded a loan " modification '' that was done by XXXX XXXX that was really a cashout refinance, because XXXX paid off my former first mortgage that was with XXXX XXXX without my knowledge or consent, and included these funds in the modification without disclosing it in any way. The loan has since been transferred to Select Portfolio Services, and I have filed numerous complaints against SPS, as well as a complaint against XXXX, which has not been answered yet. The modification was done in XX/XX/XXXX, which is well within the 3 year recision time allowed since there was no documentation of the additional funds ( no XXXX Statement or anything ) and no right of rescision given to me since it was a cashout refinance and not a straight modification, and I sent notice of rescision on XX/XX/XXXX.
SPS refused to rescind the loan claiming there was no record of XXXX being paid off.
I have ordered a copy of the wire transfer from XXXX to XXXX, which I will forward to the CFPB as soon as I receive it, as well as the payoff letter with XXXX 's fax number on it. The payoff request was done by phone on XXXX 's automated system, or I would also get a copy of the payoff request.
SPS has done no research into the payoff to XXXX, which they should have full access to as the servicer of the loan, but has only kept claiming that there were no funds to XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-10-21
San Jose, CA
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Company chooses not to provide a public response Closed with explanation
2015-10-21
Sparta, NJ
Disclosure verification of debt
Debt collection: Mortgage
Not given enough info to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-10-21
Allentown, PA
Other
Mortgage: Other mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-10-21
Bloomfield, NJ
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-10-21
Mem, TN
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-10-21
Conroe, TX
Loan servicing, payments, escrow account
Mortgage: FHA mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-10-21
Itasca, IL
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-10-21
Florence, KY
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-10-21
Key Biscayne, FL
Settlement process and costs
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: My property was sold on XXXXXXXX2015 after 120 days sending documents to SPS servicer train to qualify for a lone modification., at the same time the bank, SPS servicer continue with the Foreclosure presiding 's, ( Dual Tracking ) at the foreclosure the SPS did not claim as Defendant my wife in the complaint and did not server any liss pendis documents to her, violation of state constitutional law .Art X, & XXXX, Fla.Const ; XXXX XXXX XXXX, XXXX XXXX. XXXX XXXX XXXX XXXX XX/XX/XXXX ). the y have violated her rights to due proses and have violate her XXXX amendment constitutional right., I have file in civil court a Objection to sale, and to the bank SPS servicer a Appeal under the settlement agreement
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-10-21
OR
Application, originator, mortgage broker
Mortgage: Other mortgage
Complaint: My loan has been in some sort of weird status for over 7 years. There are several issues here. One, in dealing with SPS, they have claimed to be 'working ' with me for many years, however no matter how many documents I send to them they respond by saying they always need more documents, even the ones I have sent repeatedly, and it goes nowhere. The main problem is the loan itself, and how I can go about disputing the entire loan. If I can not work out this issue, where they constantly call saying I am deliquent, or saying they have turned it over to a lawyer, or that I am facing foreclosure or I need to sign short sale paperwork, then I need to fight back against them.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-10-21
CA
Loan modification,collection,foreclosure
Mortgage: FHA mortgage
Complaint: I spoke with Senator XXXX XXXX office and they said that I should file a complain with your department.
I am writing to you to request your help. My wife and I are attempting to get a loan modification on our mortgage. We completed a trial modification and made all payments on time. When they sent us a final offer, it included the principle balance which was {$360000.00} plus an {$80000.00} balloon payment that covers interest that accrued when I was unemployed. The house is currently worth {$300.00}. I told them that we would accept an offer to pay {$360000.00} with no balloon payment. I believe this is fair as it is XXXX % above market value. They rejected this offer and put us back in foreclosure.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation