SELECT PORTFOLIO SERVICING, INC

2016-01-20

Box Canyon, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Disputed: Yes Timely Response

2016-01-20

Doral, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-01-20

New Orleans, LA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-01-20

Carson, MS

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Originally filed for loan modification with XXXX XXXX XXXX in XX/XX/XXXX latter part, they sold mortgage to Select Portfolio servicing but not until they had set a sale date.I filed a complaint with you and once Select picked it up they stopped sale and allowed me to start new modification I immediately sent in all docs, not once but several times I was sent confirmation they received all and that no more was needed.i waited, sent emails to relationship manager unanswered, but received letters stating they received my request for status.Never was there a request for any more info. Then yesterday I received a sale date of XX/XX/XXXX.I immediately phoned and was given the run aaround and a list of docs still needed and was told they tried conacting me by phone to a number I NEVER gave them or ever had ( they have phoned me on line given in modification papers. Was told that I can resubmit but that it WOULD not stop the sale date if not in review and completed. Is this not Duel Tracking?????? I am sick at this point. I have complied with everything from the get go.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-01-19

NY

Settlement process and costs

Mortgage: Conventional fixed mortgage

Complaint: XXXX XXXX XXXX committed fraud and while my payments where XXXX $ dollars after years of payments with fixed rate they increased payments by XXXX $! plus. Then they sold my loan to Select Portforlio Servicing XXXX XXXX XXXX XXXX XXXX. There fax number is XXXX Fax. Select Portforlio Servicing is working along XXXX XXXX XXXX plus my original loan documents loan is not found or they wo n't produce it. Please call me as soon as possible XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-01-19

Paterson, NJ

Loan modification,collection,foreclosure

Mortgage: Home equity loan or line of credit

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-01-18

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-01-18

Thompsons Station, TN

Settlement process and costs

Mortgage: Conventional fixed mortgage

Complaint: This is a follow up complaint to a response on Case # XXXX where Select Portfolio Services virtually admitted to violating RESPA regulations : First, they freely admit that XXXX XXXX ( the mortgage holder before loan was transferred to them ) paid off XXXX. In addition to the fact that this was done without my knowledge or permission, the fact remains that this was in fact a cashout/debt consolidation loan because it paid off MY account with XXXX. In the same response they say they are going to defy RESPA in refusing to rescind my loan. All of the other garbage they are throwing in, such as the state of my what they call delinquency are irrelevant to the issue ; why do they think I 'm not paying them?
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-01-18

Juniper Hills, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I have some major hardships and these hardships goes back to the origination of my loan documents, fraud, games being played, mortgage crumbling. I have gone through the mill with XXXX, XXXX XXXX XXXX and now Select Portfolio Servicing. I have gone through mismanagement of my loan documents, notes, fraud committed by XXXX and XXXX XXXX XXXX, then my loan was sold to SPS and they have increased my original loan from the amount that was provided to me through the DOJ Loan Modification. I have a balloon payment of {$62000.00} and I have behind in my mortgage due to death of my mother, having to pay her funeral expenses, her outstanding bills ; etc., I have been sick and having problems with knees and my back. I am still trying to keep up with the repairs on my home replacing toilets, sinks, faucets, removing the lawn in the backyard to support the California draught, having trees removed and their roots removed that was very costly, plus the removal of carpet and replaced with tile, but I do n't have the money to replace the carpet in my family room that was damaged by the flood, having to pay out money to have my roof repaired due to a major leak that caused my home to be flooded and I have had to constantly pay out of pocket due to those major bills, plus lost of income, car power booster and engine went out in my car so I had to get a new car after replacing the parts that did n't work. I have had some major set backs, plus I sick and I am XXXX years old and unmarried, single female with medical problems. I will be XXXX years of age on XXXX XXXX, XXXX and my eye sight is undergoing some significant changes. I need help, please this is too much to withstand any longer. SPS has raised my monthly mortgage to a higher rate than it was before my loan was sold by XXXX XXXX XXXX. I need to know who is my investor and I would like to review my notes ; etc. I was paying my mortgage on time and I was doing fine up to all of the major bills were thrust upon me that I have had to pay out and plus the burial of my loved one my mother. I would like to have my loan amount forgiven or my mortgage dismissed due to the many primary errors that were caused by XXXX and XXXX XXXX XXXX and now SPS is following suite XXXX they will ignore your calls, they have assigned a relationship manager to me, but he ignores my calls and will not tell me what is really going on whenever I catch up with him, this is a game too, and they are about to foreclose on my loan and take my home from me. I want all foreclosure proceedings to be stopped and the lawyers removed from my file and whatever they have placed on my home for sale to stop all due process. I have received a letter of default back in XXXX, XXXX due to my lack of money to pay my mortgage in full every month, I am behind at least 5 months. I need your help to stop all process until I am able to work things out ; please. I want to keep my home and I would like to resume paying my mortgage and I want the underwriter to review my documents and get back to me very soon, so that I will know my next steps. I want the money owed to put on the back end of the loan or a new modification, so that I am only paying at least {$800.00} per month. I would like to know if you CFPB will assign me a number so that I can get my mortgage back on track and pay and start fresh with my mortgage. I would like for loan to be removed from SPS, they are the worst.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-01-17

Orlando, FL

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-01-16

Pacific Beach, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-01-16

Cottage Lake, WA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-01-16

East Hazel Crest, IL

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-01-16

Bremen, GA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I have mortgage loan with Select Portfolio Loan Servicing or SPS. They had bought my loan from XXXX while it was in the process of a modification. It has been almost 4 years since and my modification keeps being denied on the basis of my self-employment income -- income which they have miscalculated each time. A different income is calculated even when I submit the same income information for my modification. When I finally got XXXX involved to help me, this miscalculation did not stop. As recently as this past XXXX, XXXX had calculated my income to be at 22 % in terms of my expenses ; yet again, my modification is denied due to income calculation. This has been my second denial with XXXX 's help. I just do n't know what to do anymore with SPS. I am trying to keep my home but they are trying to kick out of home. Please help me! XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-01-16

Harrisburg, PA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-01-16

Taft, OH

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-01-15

Bryan, TX

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-01-15

W Sacramento, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-01-15

Orlando, FL

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-01-15

Folsom, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-01-15

NJ

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-01-15

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-01-15

Fort Wayne, IN

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-01-15

Jupiter, FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-01-15

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response