SELECT PORTFOLIO SERVICING, INC

2016-04-12

Chesapeake, VA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-04-12

Santa Ysabel, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: SPS Loan Number XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX # XXXX, XXXX XXXX CA XXXX This short sale was started XXXX/XXXX/2016 with SPS. SPS has been repeatedly obstructive to the short sale process since the beginning. There have been other issues to which I should have filed a CFPB complaint in XXXX, but did not. However, their obstruction of this short sale has not ceased and I am compelled to file this complaint. SPS 's 'new issue ' with this short sale is claiming that they must have an authorization that matches the listing agreement, the addendum, and XXXX TD approval. Requiring an addendum that matches the listing agreement is not only NOT a valid requirement for a short sale, but this has ALREADY been sent to them. It was sent to them on XXXX. We have since confirmed FOUR TIMES with the negotiator that the authorization IS IN FACT in their system. SEVEN times we have confirmed with the negotiators at SPS that they have received the addendum. Then we follow-up three days later, and EACH OF THE SEVEN TIMES we are told that the underwriters are STILL missing the addendum. SPS claims they will move the XXXX XXXX approval requirement to a prior-to-close condition. I have no faith they will do this without further obstruction. SPS will continue to behave in an obstructive and fraudulent manner in this short sale process until someone makes them stop. To the CPFB I request that you PLEASE do something about this.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-04-08

Foothill Ranch, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-04-08

Phila, PA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-04-08

Havana, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-04-08

Soquel, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-04-08

Corona, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-04-08

Orlando, FL

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-04-07

Warren, NJ

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-04-07

San Francisco, CA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-04-07

Santa Barbara, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-04-07

Pasadena, CA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: SPS claims to be a recipient of disputes received from XXXX XXXX and stands firmly holding on to their position. XXXX XXXX does not agree with SPS : She is not missing 46 payments and can prove it. The comment about XXXX XXXX being " dissatisfied with SPS proceedings '' is unprofessional and child like. SPS, now sued in class action, must comprehend the consequence of their mistakes ( s ) by putting XXXX XXXX in fraudulent foreclosure and more, without any surplus or moral awareness, claims XXXX XXXX is at fault by missing 46 payments. This position taken by SPS calls to do a court proceeding. XXXX XXXX received XXXX offers and XXXX sets of modification documents dated : XXXX XXXX, XXXX ( paid fees for modification - and made payments but modification never took place due to the bank 's error, XXXX XXXX, XXXX made payments to the bank based on the modification agreement and bank 's requests modification never took place due to the bank 's error and final one in XXXX XXXX that XXXX also made all the payments ) .In XXXX XXXX took over XXXX during the time their accounting was inconsistent and chaotic and a total mess. Still, XXXX XXXX was making payments in XXXX but never got documents from the bank confirming modification was legal. It was illegal modifications, investor decided to back -up and there was no investor but modification that was never signed by the bank and although I paid as per modification agreement : there was no modification! XXXX agreed to a XXXX modification offered to her, along with and apologies for previous ill failed modifications of badly handled accounting and other mistakes. [ XXXX XXXX spoke with XXXX XXXX ( got a letter from him XXXX/XXXX/XXXX ) a rep. from XXXX in XXXX and agreed to modification with a new principle balance of {$940000.00} and XXXX making adjustments adding {$17000.00} and {$20000.00} that brought the balance up to a high sum of {$940000.00} with the first payment due XXXX XXXX, XXXX. Modification did not state in the document that escrow account was created although XXXX claims to make an escrow account in XXXX due to a lack of insurance. It is false claim and XXXX credits back money to the account ( see payment history XXXX. XXXX XXXX told XXXX XXXX to be getting her own insurance while he will collecting money up front for future taxes the bank was going to pay .Bank took XXXX for taxes alone but not insurance. Insurance, he said, was optional. SPS claims that during the time from XXXX to XXXX there are 46 payments missed. SPS is wrong. XXXX XXXX XXXX responded through their legal counsel : XXXX XXXX, XXXX that XXXX XXXX defaulted Loan Modification Agreement on XXXX XXXX [ a copy that they enclosed ] ... and the Loan was due for XXXX XXXX, XXXX installment and all installments thereafter at the time of the transfer of servicing. XXXX denies allegation of defaulting the loan due for XX/XX/XXXX.She made all the payments from XXXX XXXX until XXXX XXXX and thereafter until put in fraudulent default status in XXXX and band from making her payments to the XXXX ( see attached ). SPS, on the other hand, claims that modification in XXXX was updated in XXXX XXXX and the loan was brought current, however, as per court ordering and courts ratification the loan was modified with new principle as of XXXX XXXX with the first payment on XXXX XXXX. ( see attached XXXX XXXX XXXX never missed any of her payments but was put in default and therefore not able to make payments. XXXX XXXX made all the payments since modification with due date of XXXX XXXX XXXX until she was stopped by the bank that claimed she missed her payments .In XXXX she, XXXX XXXX was in default, according to the bank, and was not allowed to make her payments as of XX/XX/XXXX while in a default.She sued the bank and the bank offered her money and went forward with fouclousure.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-04-07

Foothill Ranch, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I have been trying to come to a resolution for loan XXXX since it was transferred to Select Portfolio Servicing from XXXX XXXX XXXX XXXX XXXX. It is now XXXX XXXX and I still can not come to a resolution with my servicer. My main complaints are ignored each and every time. I have sent several Qualified Written Requests and Letters of Explanation to Select Portfolio regarding the following disputes and the responses are vague. The servicer has a trustee sale date scheduled for XXXX XXXX, XXXX and they are not legally bind to foreclose. Disputes : 1. I was approved by Keeping Home California / Hardest Hits Funds for the Principal Reduction Program that Select Portfolio participates in. The agency has sent several notices to Select and all have been ignored. I have stated this approval in all written documents to my servicer and all attempts to get an answer is ignored. 2. I am repeatedly told by my servicer that the investor on my loan ( XXXX XXXX XXXX ) will not approve loan modifications on the account. The servicer advised that the loan is owned by XXXX XXXX XXXX XXXX. I checked the trust and my loan is not shown in the list of loans and loan amounts. After further research, I find my home loan in the XXXX XXXX XXXX XXXX with a completely different investor shown. I provide this proof to my servicer in written document and all attempts have been ignored. 3. I have not been offered alternative programs to avoid foreclosure. 4. Single point of contacts at the servicer has been changed practically every month. XXXX representatives on file, XXXX XXXX and XXXX XXXX have tried to talk me into allowing the servicer to foreclose on the property. My last phone conversation with XXXX XXXX resulted in her offering me a cash payout. 5. The current mortgage loan is not the same loan before it was sold to my servicer. The servicer advised that the loan was modified but the modification was canceled by my previous servicer. Select Portfolio will not recognization nor assist with a resolution on this matter. The due diligence on my file has not been done and I am outraged that my numerous requests have not been correctly answered. I am seeking assistance from OCC to have the upcoming sale date of XXXX XXXX, XXXX to be halted and an investigation done on my account. I received a Notice of Rescission of Declaration of Default and Election to Sell from XXXX XXXX XXXX XXXX XXXX, XXXX stating that the loan is indeed questionable and wrongful foreclosure was attempted. I have tried to get Select Portfolio Servicing to assist me with this research but all attempts by mail, fax, and email have been ignored. I have every intention of keeping my home. Your assistance with this matter is greatly appreciated.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-04-06

Mountain View, CA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-04-06

PA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I 'm on my second modification request with Select portfolio servicing/XXXX XXXX Bank regarding my mortgage. I have submitted XXXX full applications for modification/resume mortgage over the last 2 years. XXXX was turned down for " not enough income '' and the other was approved but again the income calculations were drastically incorrect. Our request to modify or resume was so we could continue making my current XXXX per month payment or something close to that. This time they came back with an income calculation of over {$15000.00} per month. They offer to have me make and payments of over $ XXXX per month for the first 4 months followed by $ XXXX per month for the life of the loan. The income was again calculated incorrectly. The proof provided via tax returns, paycheck stubs and bank statements clearly shows a monthly gross income of between $ XXXX per month. Now, after waiting several months, actually a year for an answer thay have pulled the offer for review which will no doubt take several months. Meanwhile arrearages and fees add up and get added to my balance for mistakes they have made. My wife and I have lost several days from work providing paperwork to the mortgage company, appointments with a counselor at XXXX and court dates with more to come. I have answered every question, provided every document and fielded phone calls " attempting to collect a debt '' of which they will not accept payment on unless it 's full payment. I finally have a job where I make sufficient income to pay all of my bills and I see tremendous progress. I just want to pay my mortgage! Our family is under tremendous stress not knowing where we will be living and all we want to do is resume our mortgage payments and live in our home.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-04-06

Santa Ysabel, CA

Application, originator, mortgage broker

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Sir, I am REQUESTING COPIES OF THE FOLLOWING DOCUMENTATION : 1. OFFER LETTER OF Treasury 's Home Affordable Program ( HAMP ) by SPS on XXXX XXXX. 2. OFFER LETTER OF modification resolution offered by XXXX, XXXX XXXX XXXX on XXXX XXXX. SPS contacted me 3 times on XXXX XXXX ; urging/pushing me to switch to a " New program which I qualified for and would better suit my case!! ". The new program was the National Mortgage Settlement modification. NEVER, during any of the phone conversations did the representative provide me information of a HAMP offer on the table. Nor did I receive any documentation by mail of a HAMP offer. Contrarily, the response was that my loan modification was still under review. NONETHELESS, my understanding was that my account would be reviewed for ALL and/or ANY program available to assist me in saving my home. Respectfully, SPS began servicing the account on XXXX XXXX, XXXX, when it was service transferred from XXXX XXXX XXXX. On XXXX XXXX, XXXX, SPS submitted the account for a review of the U.S. Treasury 's Home Affordable Modification Program ( HAMP ). On XXXX XXXX, XXXX, you contacted us and we closed the HAMP review to allow for the National Mortgage Settlement modification ( NMS ) review, which upon approval, could allow for principal forgiveness. On XXXX XXXX, XXXX, we sent you the notice advising of the submission for the NMS review ( enclosed ). We have reviewed your inquiry, and it appears that it is similar to your previous inquiries which were responded to in XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, and XXXX XXXX. From our review, we believe our prior responses fully respond to your requests. SPS is confident that the servicing of the account by SPS has been compliant with state and federal regulations. SPS began servicing the account on XXXX XXXX, XXXX, when it was service transferred from XXXX XXXX XXXX. On XXXX XXXX, XXXX, SPS submitted the account for a review of the U.S. Treasury 's Home Affordable Modification Program ( HAMP ). On XXXX XXXX, XXXX, you contacted us and we closed the HAMP review to allow for the National Mortgage Settlement modification ( NMS ) review, which upon approval, could allow for principal forgiveness. On XXXX XXXX, XXXX, we sent you the notice advising of the submission for the NMS review ( enclosed ). We have reviewed your inquiry, and it appears that it is similar to your previous inquiries which were responded to in XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, and XXXX XXXX. From our review, we believe our prior responses fully respond to your requests. SPS is confident that the servicing of the account by SPS has been compliant with state and federal regulations.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-04-05

Marlboro, MD

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-04-05

Foothill Ranch, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-04-05

Ft Lauderdale, FL

Loan servicing, payments, escrow account

Mortgage: VA mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-04-05

Clinton, NC

Settlement process and costs

Mortgage: Conventional fixed mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-04-05

Lb, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I have been attempting to refinance my home for over two years. The servicing company select portfolio servicing has been giving me the runaround consistently for this entire time. I have submitted and resubmitted paperwork in various forms for them over and over again with no true excuse as to why they were needed submitted in another manner. They hide behind " the program requires that we ... '' And continue to ask me to provide different information. Frankly, I am uncomfortable that they do not even own the right to collect my mortgage and have contacted them requesting a QIR. I have done so by certified mail and they have not met their obligation of even answering this request. They have however sent me a paid off quote that I did not request. This was a predatory loan to begin with, and I am trying to resolve the XXXX that I have been feeling for several years.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-04-05

Federal Way, WA

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Complaint: In my recent attempt to buy a home with my partner we were trying to get pre-approved for a mortgage loan. Due to jumbo regulations here in XXXX you must have pristine 24 month payment history with all mortgage servicers. I had a single 30-60 delinquent mark with Select Portfolio Servicing. I had no history of being late with that payment since the loan modification after my startup failed and my home went under-water XX/XX/XXXX / XX/XX/XXXX. I had worked hard to rebuild my credit and was current on all other payments. I contacted SPS on XXXX XXXX and indicated through their voice prompts that I would like the conversation recorded. When the agent picked up I explained my situation outlined above and confusion as to why I had this late payment for XXXX primary reasons : * I always pre-paid 3 month payments consistently for many years with no issue * In an effort to more quickly pay down the loan I had decided to add additional payments starting in XXXX XXXX. I made that first additional payment to my former servicer Roundpoint mortgage. That payment should have been forwarded to the new servicer SPS but was not and was instead credited back to my account 30+ days later with no other notification. also : In a 12 month period I had paid {$1800.00} vs. an expected {$340.00} required in the same period. In short, I have never been late on this account since my primary modification which required I make no payments for a fixed amount in order to modify. In fact I had worked earnestly to pay it off much more quickly then requested. During the call the agent went to her supervisor several times and eventually came back and indicated that my request had been approved and she had been given the go ahead to submit the change request to the credit agencies. She then proceeded to process the form while I was on the line and submit them. In addition she was able to generate a copy of the request that was to be sent to my address. She indicated the process guaranteed removal of the deliquency mark within 60 days. I asked if there was any further action required on my part and she indicated everything was complete. On XXXX XXXX after having not received a copy letter I called back into the call center and this agent indicated there was no letter available and was unsure why I had been given a guarantee but could indicate no problem with my account. This completely contrasted with my initial conversation and guarantees. The agent then disconnected our conversation when I indicated my continued confusion. I also requested this conversation be recorded at the beginning. Since I can not get pre-approved for a home in my desired location and school district I am now stuck. My mortgage brokers and bankers have told me until this mark is resolved I can not qualify for conventional loan products even though I have all the other qualifications. In an effort to have this inaccuracy removed I have now created disputes with all XXXX credit agencies XXXX, XXXX and XXXX. I have sent these via certified mail today XXXX/XXXX/XXXX with delivery receipt. I have included the following evidence with each request. a 12-month payment report from bank 's bill pay service showing frequency of {$100.00} advanced payments and additional payments starting in XX/XX/XXXX. detailed XX/XX/XXXX payment and return credit. SPS statement showing amount of payment, individual credit reports showing discrepancy. I also received postal mail on XXXX from SPS that their 30 day review period for this issue began on XXXX XXXX ( instead of the guaranteed removal given on first direct call ). I would like SPS to correct this discrepancy as soon as possible so I XXXX move forward with purchasing a new home. Thank you for your assistance with this matter.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-04-05

Chicago, IL

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I am contacting you because I have nowhere else to turn, I have SPS as my mortgage company and they have been giving me the run around. They are not giving me a fair review even though I have sent them sufficient proof for them to review my loan for a modification. I had submitted a recent application for a loan modification but it came back with a negative result. They denied me because they verified my income to be low. I will be attaching all those documents with my complaint. My gross income is XXXX and my expenses are XXXX, I have a surplus of XXXX. The income that they verified is XXXX, how did they come to this income? I have sent an appeal with them and I know they are going to have me resubmit again, but why? when it was their error, I need help.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-04-04

Montclair, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-04-04

Oxford, GA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I made on time payment and the bank is saying, my $ XXXX a months mortgages payment funds will not be applied to my account, plus they trying to force me to modify but I 'm very happy with my 3.250 % fixed interest rate.The Bank is SPS Select Porfolio Servicing, Inc
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response