SELECT PORTFOLIO SERVICING, INC

2016-05-31

Westland, MI

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-05-31

Bethlehem, GA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: Due to family hardship ( husband being diagnosed with a XXXX ( increased medical cost ) and loss of child support income ( $ XXXX/month ), I was not able to pay the mortgage. I applied for a second modification, but did not qualify. I was given XXXX options : short sale or deed in lieu. In XXXX, 2016 after all else had failed, I opted to pursue the deed in lieu. I received a letter dated XXXX XXXX, 2016 outlining the details of a XXXX Deed in Lieu. At that time I had tenants in my home. I sent it the supporting documents ( copy of lease, electric bill and a request for relocation assistance ). My tenants were displeased with having to move and did not cooperate. On XXXX XXXX, 2016, I signed all documents in the presence of a notary ( deed and agreement - attached ). My relocation date was scheduled for XXXX/XXXX/16 by XXXX. I requested additional time due to my tenants failure to move. I was granted time to process an eviction. I contacted SPS regularly to update my progress. On XXXX XXXX, 2016, I called to notify them that the house was vacant and in a broom swept condition as required by the agreement. It was my understanding that after the condition of the house was verified, I would receive notification and a check. ( as noted in the letter dated XXXX/XXXX/16 ). As of XXXX XXXX, 2016, I have not received a check or any written explanation. I have called on multiple occasions and been given different answers. I called several times. On XXXX XXXX, 2016 XXXX XXXX XXXX XXXX the final walk-through to verify the house was vacant had not been completed according to XXXX XXXX, a supervisor and he did n't see why it was taking so long. He called another supervisor who agreed it should n't be taking so long and then said give us a couple of days and check back on Monday or Tuesday. On XXXX XXXX, 2016 XXXX XXXX XXXX - I was told by XXXX XXXX " looks like we are working on recording in the final process '' ... " nothing else is required on your end. '' I requested to speak to a supervisor. I spoke to XXXX XXXX. I asked for a timeline regarding the completion of the process and he refused to give me XXXX. When I told him about the time frame given on the letter I received he still refused saying it could be the end of this week or longer. XXXX XXXX, 2016 I called again XXXX XXXX I spoke to XXXX XXXX - no new information. XXXX XXXX, 2016 XXXX XXXX I spoke to XXXX XXXX XXXX She took some time to research the case. Stated all information had been completed by me and that SPS would honor whatever they sent me in writing. She stated she would put in an escalation request to have my check issued and to see what the time frame was for the process to be completed. On XXXX XXXX, 2016 XXXX XXXX XXXX, I spoke to XXXX XXXX who told me that I did not qualify for XXXX. I asked when was this decision made and what were the terms under the current status. He could not provide me with any information. I hung up and called back. I spoke to XXXX who told me that I did n't qualify for the relocation, but I was under XXXX and a check would be issued once the deed was filed. Supposedly the deed was out for recording. XXXX also said she did not understand why they were only giving me $ XXXX when I qualified for {$10000.00}. No explanation of the process used to calculate it.Today XXXX/XXXX/16 I spoke to XXXX XXXX who said that the deed was actually sent to the attorney on XXXX XXXX, 2016 and she does n't know why it 's taking so long. She also stated the check should be issued as long as the house has been verified vacant. She stated she would Escalate the account to the processing department. I explained that each month this is n't resolved another negative report goes to the credit agency. Response time for escalation is 3 business days. Complaint : Multiple conflicting updates from SPS with no real end in sight. I have fulfilled my requirements under the agreement
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-05-30

Ft Myers, FL

Cont'd attempts collect debt not owed

Debt collection: Mortgage

Debt was paid
Complaint: Complaint against : Select Portfolio Services Address of Foreclosed Property XXXX XXXX XXXX XXXX, FL XXXX SPS Account Number XXXX ENCLOSURES : Verification Letter re : date of original delinquency/Chase Demand Letter to SPS Recently, I applied for a mortgage and was approved. The company in question, Select Portfolio Services ( SPS ) became the servicing agent for mortgage foreclosure that was filed in XXXX, and they took over servicing in XXXX. It is still being reported by them with a date of original delinquency of XXXX I contacted them to let them know that the date of original delinquency predated my dispute by over 7 years and must be deleted. Their response was essentially that it is the date of their last activity, not the date of original delinquency, that determines when the 7 year period begins to run, and that they will continue to report this delinquency until XXXX in direct violation of the FCRA. I sent them a letter demanding that they delete this entry but as of this date I have gotten no response. The loss of the home and other substantial assets, like a pension, a job, etc, were the direct result of the XXXX mortgage debacle. I have already suffered enough loss from that. I believe SOMEBODY has to have some relief for me instead of the banks. I contacted the original creditor, XXXX XXXX XXXX, to verify that the date of original delinquency is over 7 years. Their verification, which I believe is incorrect and I will further investigate, said the date of original delinquency is XXXX. It is my belief that there were several missed payments before that date. Assuming that to be true, any reference to this debt must be deleted in XXXX of XXXX. SPS has refused to acknowledge this and insists that it may report until XXXX. I had a mortgage in place a few days ago, but because of this entry, and the false record of the date of delinquency, the mortgage was declined at the last minute and I was unable to make the purchase. Disputes have been sent to reporting agencies and the response was the same. They believe the date is extended by the date they got the account. Another factor is that when the started servicing the loan, it was to be under the terms and conditions agreed to by XXXX. Part of that agreement was that XXXX would take a deed in lieu of foreclosure. SPS refused to do so and cause more damages because of the time it took to finally get the property out of my name. My concern is not only for my account. If they are following this procedure on all of their accounts, they are undoubtedly reporting countless accounts in error. This is not a clerical mistake. It is their policy and procedure, and it a clear violation of law. They need to stop, and they need to be sanctioned for each and every violation. I have enclosed documentation to support my claim.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-05-29

Beverly Hills, CA

Settlement process and costs

Mortgage: Conventional fixed mortgage

Complaint: SPS has confirmed my investor is not XXXX, f/k/a XXXX ( is Trustee only ) however was vague as who is my actual investor on my mortgage Trust XXXX Mortgage Pass Through Certificates, Series XXXX is the owner of the account letter went on to say loan ownership status may change from time to time? please clarify SPS has been servicing loan since XX/XX/XXXX and should know who the current investor is as of XX/XX/XXXX. As the investor is whom denied my KYHC because it was over XXXX by less than XXXX XXXX dollars. I am sure SPS with removing some servicing fees would have met the XXXX limit to except Keep Your Home California. I have a right to know whom the 1. investor is as of XXXX XXXX XXXX copy of all assignments to make sure SEC guidelines were met XX/XX/XXXX-to XX/XX/XXXX. 3. A complete breakdown of all transactions including insurance, fees, legal cost, and copy of mailing/shipping receipt I have been charged on my account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-05-28

San Francisco, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-05-28

Portland, OR

Settlement process and costs

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-05-28

Calabasas, CA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-05-27

Jacksonville, FL

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-05-27

Lathrop, CA

Other

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-05-27

Gary, IN

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-05-27

Dolton, IL

Disclosure verification of debt

Debt collection: Mortgage

Not given enough info to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-05-26

Staten Island, NY

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-05-26

Washington, DC

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-05-26

MI

Disclosure verification of debt

Debt collection: Mortgage

Not given enough info to verify debt
Complaint: I believe I am victim of Mortgage and Mortgage Servicing Fraud. XXXX XXXX XXXX and Wells Fargo N.A . are both claiming to be the note holder of a loan in my name which is being serviced by a third party entity. I have sent both parties Qualified Written Request and Debt Validation Request and neither have sent adequate responses.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-05-26

Jonesboro, GA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-05-26

Sandy Hook, CT

Problems when you are unable to pay

Consumer Loan: Installment loan

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-05-25

Fort Lauderdale, FL

Other

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-05-25

Huntley, IL

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-05-25

South Florida, FL

Settlement process and costs

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-05-25

Belle Harbor, NY

Credit decision / Underwriting

Mortgage: Conventional fixed mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-05-25

CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: i lost my home as of XX/XX/XXXX.i have hired lawyers to deal with this problem and the problem is that i was sold a predatory loan it had a 20 % pre payment penelty with it XX/XX/XXXX for 3 years when XX/XX/XXXX came i was so under water with the home and my payments went from XXXX a month to XXXX a month and the bank would not work with me.all the lawyers i had hired had failed in there job and cost me about XXXX..if the banks dident want to work with me thay just sold me to another bank and it started all over again with no outcome..there is much more to this than what i can type..the bank [ XXXX XXXX XXXX ] fordged my documents to try to forclose on me [ robo signing ] .i have proof of this from one of the lawyers i hired.and last. the bank offerd me {$4700.00} to be out of the house by XX/XX/XXXX threw a realator and she keep my money for not taking a frezer off the property ... property address is XXXX XXXX XXXX XXXX ca.XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-05-25

Sacramento, CA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-05-25

SC

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Again today We had to send an document that had been previously sent many times. This is causing financial hardship on my mother. She is XXXX and has been trying for three months to get a modification with SP Servicing XXXX Loan number XXXX XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-05-25

Bolling Afb, DC

Disclosure verification of debt

Debt collection: I do not know

Not given enough info to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-05-24

Lathrop, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response