SELECT PORTFOLIO SERVICING, INC

2016-11-09

Arlington, NJ

Credit decision / Underwriting

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-11-09

Long Grove, IL

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-11-09

Hamburg, NY

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: Our home of 12 years is in foreclosure. We were part of the sub-prime lending back in the early XXXX 's. I 've managed to keep the home and payments going all these years. In XXXX, the new servicing company, Select Portfolio Servicing ( SPS ), imposed an escrow account without my prior knowledge -- which was perfectly fine with me -- except that they had to 'fill the gap ' and placed the prior year ( that I had n't yet paid on my own ) and the current year of escrow on my account all at once. This left me in arrears by over {$8000.00}, so they raised my monthly payment. My monthly payment went from {$550.00} to {$960.00} with the correct escrow amount, but because of the prior and current year 'gap ' they tacked that on and raised my payment to {$1400.00}. Just like that. In XXXX, I was laid off from my job. I was unable to find new employment for 11 months. I was a single mom and could n't find a new job to support my family. I kept the mortgage stable, albeit a month behind every month, but I was able to catch it back up when taxes came in. I did my best to keep up with that payment, but, I was trying to get caught back up from almost a year of unemployment, so, I did what I thought was best -- I called to ask for an assumption modification on the mortgage. I began this process in XXXX of XXXX. I followed all of their instructions, rules, uploaded every single document they required, called in every few weeks and made the single 'good faith payment ' they required to 'show I was willing to make payments with whatever modification comes through '. I was instructed to not make my regular monthly payments because 'once the modification goes through, my payments would be applied differently '. By XXXX XXXX, I was getting nervous, frustrated, and impatient! I finally got XXXX representative to advise me that all that was left before the modification could go through was the need for a quitclaim deed to be signed between my ex and I which would sign the property over to me. I complied with their request and paid the {$190.00} to file the quitclaim and sent the mortgage processor the copies required. I was informed it would take 30 days for the review to be completed. By the middle of XXXX, after weekly calls requesting updates ( with no communication from them at all ), I was verbally informed that the modification was denied and I was now to pay back all those months of payments they had me not make because they would have been applied incorrectly. I tried to work with them. I tried to get a repayment plan -- they requested a {$10000.00} 'security deposit ' which I did not have. They had me upload all of the same documents I had submitted for the modification, and this time, kept rejecting them for XXXX reason or another. I kept trying to get written notification of the denial, copies of the mortgage documents, and more. All requests went unanswered. I attempted to retain a lawyer, who, XXXX turned me away because without that hard copy denial of modification, he could do nothing to assist me. Fast forward to XXXX/XXXX/XXXX : I was served with foreclosure papers. Now, they refuse to work with me stating that the Pooling Service Agreement prohibits modification. I have jumped through hoops for them to save my home of 12 years. Had they been willing to work with me back in XXXX, my home would not be in foreclosure at this time. They have forced delays failed to provide documents and now there is no way I can clear the exorbitant arrears of payments, miscellaneous fees, and legal fees. It is my belief that this has been done with unclean hands on their behalf. My goal is not to cheat them out of money or default on this debt. My intention has always been to retain our home. The mortgage is in my ex husbands name, but the house and responsibility have been decreed to me via divorce.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-11-09

Oxford, GA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: I purchased my home in 2002 and I have been experiencing major problems with trying to modify my home loan after I was laid off of my job. I have submitted documents over and over again to get a modification, but I was denied time and time again. Please help me with getting a loan modification because I know I will have another foreclosure date next month.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-11-08

Calumet City, IL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-11-08

Kendall, FL

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-11-08

East Windsor, NJ

Other

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-11-08

Moapa, NV

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I fell behind on my mortgage after having to send all of my money to my family in XXXX in order to save their life after the war reached their city in XXXX. My servicer SPS ( Select Portfolio Services ) is only considering my loan for assistance based on affordability and not an actual hardship which caused a gap in income. I hired an attorney to assist me in submitting my request for assistance to SPS. My loan apparently was also recently sold from XXXX to XXXX of Nevada. According to my attorney, XXXX was part of an Attorney General Settlement and this loan is required to be modified as part of that settlement. The fact that it was recently sold should not be an excuse to block me from assistance. My hardship is real and SPS and the new owner of my loan do not care about anyone or actual hardships. They are evading reviewing me for an assistance program that actually looks at gaps in employment. My attorney states SPS does this to everyone. They only review for affordability hardships and ignore actual gaps in income or real hardship cases. My home is only worth about 60 % of what I owe. I truly want to pay the entire amount of my balance, however it appears the new owner of my loan only wants to steal my home.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-11-08

FL

Taking/threatening an illegal action

Debt collection: Mortgage

Threatened to sue on too old debt
Complaint: To Servicing Bank : SELECT PORFOLIO SERVICING XXXX XXXX XXXX XXXX XXXX XXXX XXXX, UT XXXX Select Portfolio Servicing Acc # XXXX Ref : Property : XXXX XXXX XXXX XXXX XXXX, Fl XXXX NOTICE OF STATUS OF LIMITATION AND VOID MORTGAGE LOAN In response to your inappropriate, harassing and misleading letter of " Notice of Default '', dated XXXX XXXX, XXXX, Select Portfolio Servicing Inc. ( SPS ) assert The mortgage is defaulted as a result of a failure to make payment as require by the Deed of the Trust of Mortgage ( Security Instrument ). Also, it threaten homeowner to foreclose, under fraudulent conditions intended to commit fraud and mislead. This Notice of Default has several violations : Be aware that you letter of " Notice of Default '' failed to establish the date that mortgage get defaulted. Our Records show that Mortgage was default on XXXX/XXXX/XXXX. It mean you are in violation of the Status of Limitation. Exhibit 1 As lenders know, Florida has a five year statute of limitations for mortgage foreclosures. Threatened to sue me on debt that is too old to be sued on. Select Portfolio Servicing Inc, s Notice of Default constitute a violation of Debtor Discharge. Bankruptcy Discharge prohibits against attempts to collect discharged debts, including lawsuits, demand letters and telephone calls. " The Default ... This letter is a formal demand for payment. '' XXXX XXXX XXXX XXXX started recently XXXX ( XXXX ) instant foreclosure action XXXX and XXXX style XXXX XXXX XXXX as Trustee that were dismissed. Those Wrong Foreclosure were brought using bogus, purported assignment and false billing statements to mislead homeowner and justice. Exhibit 2 On the fact, claims of fraud, the victim has the choice of seeking either to affirm the contract and claim money damages, or claim rescission. Therefore, a party seeking to avoid the obligation under loan documents must pursue a remedy of cancellation. XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX ) SPS claim to act on behalf of its investors XXXX XXXX XXXX XXXX AND XXXX, with has been in criminal activities of fraudulent billing in connection of this disputed mortgage. Recently, XXXX XXXX XXXX has closed all doors to correct and fix fraudulent over charges after transferring the servicing to SPS, on XXXX XXXX XXXX for more than {$20000.00} dollars of fake charges. The undersigned, pursuant Section 6, The Real Estate Settlement Procedures Act ( RESPA ) Select Portfolio Servicing , Inc., have also failed to produce/disclose the following information : 1. Release all charges regarding Acc # XXXX from XXXX XXXX, XXXX to XXXX, but not limit records of Attorney fees, legal charges of Foreclosure # XXXX, property inspections, maintenance and others charges. A third attend to foreclose and harass homeowner of the above property after XXXX ( XXXX ) dismissed previous foreclosure actions on XXXX and XXXX using purported and fraudulent Assignment Mortgage will be prosecuted. Also, any lawyer working on behalf of SPS and its criminal activities will be reported to Florida Bar. In other hand, Mortgage Loan on the reference above property was rescinded on XXXX, followings notice were given XXXX and XXXX to the servicing banks XXXX XXXX XXXX, Select Portfolio Servicing and XXXX as recorded in Official Record in XXXX County, Florida. There is not mortgage to foreclose. For SPS best interest and its " supposed investors '', it better SPS and XXXX XXXX XXXX return release Mortgage Loan and return the Note to the homeowner or pay for all damages cause for those malicious prosecutions falsely claiming third party interest. XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Fl XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-11-07

Nyc, NY

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-11-06

Anaheim, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I applied for modification 8 months ago and have not received any results i submitted documetion each time requested. On XXXX to XXXX different occasions i was told to refax documents because they claimed they were not received, i think the servicer not completely honest about this process. I spoked with XXXX different supervisorsrs and received no results. I need yOUR HELP PLS,
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-11-04

South Florida, FL

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-11-04

Quartzsite, AZ

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-11-04

Lb, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-11-04

Houston, TX

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-11-04

Coral Springs, FL

Other

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-11-04

Placentia, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-11-04

Clementon, NJ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-11-04

CA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I DEMAND THE REDACTION OF THE FORECLOSURE OF MY HOME SCHEDULED FOR A NON JUDICIAL FORECLOSURE ON XX/XX/2016 THE DOCUMENTS TTHEY ARE TRYING TO USE ARE FRAUDULENT, THEY DO NOT HAVE THE CORRECT NOTE OR DEED THE DEMANDED FORECLOSURE AMOUNTS DIFFER FROM SPS AND XXXX -LENDER DOES NOT EXIST ON THE DOCUMENTS THEREFORE I DEMAND THE NAMES AND CONTACT INFORMATION ALONG WITH A DESCRIPTION OF THE SECURITY SOLD, THE ASSIGNMENT MADE, AGREEMENTS SIGNED, BETWEEN ALL OF THE MORTGAGE BROKERS,, MORTGAGE AGGREGATORS, INVESTMENT BANKERS, RETAIL OR OTHER SELLER OF SECURITIES AND THE INVESTORS WHO PURCHASED THE SECURITIES. This will be the third attempt by Select Portfolio Services and XXXX to illegally foreclose- The notice was recorded XX/XX/2016 and I was notified XX/XX/2016 sale date is XX/XX/2016 the following are just some of the actions taken by SPS towards me all of which were designed to take my home and NONE of which to help me stay in my home of 18 years - SPS was notified of my hardship soon after my husband passed away and they have preyed on my situation never intending to help. XXXX ABUSE VIOLATION OF TRUTH IN LENDING ACT Failing to grant me a HAMP loan modifications after the successful completion of trial period plans Repeatedly requesting the same documents and financial information " Losing '' documents Purposely imposing " obstacles '' in the evaluation process to delay or prevent me a permanent loan modification Misrepresenting the status of my loan modification application Failing to keep accurate records on my accounts, which include information on fees, payments, credits, debts, etc. Failing to evaluate my eligibility for permanent loan modification in a proper and timely manner Failing to provide account information as I requested Increasing my debt obligations Failing to apply payments properly Breaching my trial period plan contracts Unlawfully proceeding with foreclosure despite my compliance with the contractual obligations of their trial period plans
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-11-04

Beverly Hills, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: Dear SPS, Per email received below from Alleged owner as stated by SPS - please respond to email as there is a number to contact provided as well as I have providing your information to XXXX XXXX Bank. XXXX XXXX bank is confirming they are not the owner of any note. Who is the actual beneficiary of payments and or foreclosure? SPS - Response to who is the owner of the note Noteholder In your inquiry, you requested clarification regarding your noteholder 's identity. XXXX, XXXX XXXX, as trustee, on behalf of the holders of the XXXX XXXX, Mortgage Pass-Through Certificates, XXXX XXXX is the noteholder of the account, and SPS is the mortgage servicer. As the mortgage servicer, SPS is authorized to collect all payments and administer the terms of the note and security agreement. Questions or disputes regarding the account and any request for mortgage assistance should be directed to SPS in order to ensure a timely response and resolution. XXXX Response - below Thank you for your recent correspondence. As per our database, you will need to contact the servicer for the address ( es ) listed in your email. The servicer info is as follows : Servicer : XXXX XXXX XXXX XXXX, Master Servicer Phone # : XXXX XXXX ( option XXXX ) / XXXX The servicer is the direct and only contact who would have the information you are seeking. XXXX XXXX is not an investor but a Trustee and therefore does not physically own the loan or the property. XXXX XXXX does not have any say in how the property is disposed, loan modifications, etc. This is the responsibility of the Servicer. If you were referred to XXXX XXXX by XXXX XXXX XXXX, please provide the name of XXXX XXXX XXXX representative for our records. Thank you for contacting XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX - Mortgage Backed Securities Fax XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-11-04

Briones, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-11-03

Wallington, NJ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-11-03

Modesto, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-11-03

Homestead, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-11-03

Wascott, WI

Settlement process and costs

Mortgage: Conventional fixed mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response