SELECT PORTFOLIO SERVICING, INC

2017-07-27

Lucas, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-26

Joliet, IL

Struggling to pay mortgage

Mortgage: VA mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-26

Atlanta, GA

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt was already discharged in bankruptcy and is no longer owed
Complaint: I faxed the mortgage company Select Portfolio Services the 2011 Chapter XXXX discharge court case last week. Select Portfolio Services continue to report the mortgage loan on my credit report, and I was called today about the mortgage payment for the month of XXXX. They informed me that they are attempting to collect a debt. This liability was never reaffirmed and was included in Chapter XXXX, which as discharged in 2011. The representative from Select Portfolio Services informed me that they are aware of the Chapter XXXX discharge, but that I still owe the debt since they hold the lien to the property.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-26

Marlboro, MD

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-26

San Jacinto, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I am writing in regarding the recent modification proposal we received from Select Portfolio Servicing dated XXXX/XXXX/2017. We find the proposed modification to be predatory based on the following. We were originally approved for a principal reduction with XXXX XXXX prior to our loan being transfer to SPS under the MHA streamline program. Our loan was subsequently transferred to a new MBS as a means of not finalizing our government backed modification. The original loan was entered into by my wife under duress while I was deployed to XXXX with the United States XXXX XXXX. Due to the recovery period from my injuries and my inability to fully understand and respond to this process effectively we have been exploited in regards to this loan. The modification paperwork covers up the fact the our principal balance is increasing by {$2500.00} in fees. The loan is being recast from roughly 220 months to 393 months. The LTV on the home is roughly 158 % after the modification. While the modification lowers our current payment in drives us further into debt.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-26

CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: This loan is on a forbearance plan for the months indicated for late Never been late, they put me on a FEMA plan forbearance. Then have been reporting me late for 7 months straight. I 've given the credit reporting the forbearance plan the lender has not cleared this for the 7th month in a row. Called again today XX/XX/XXXX could take another 60 days. They can expedite this is their error we have to pay for there error. I can not apply for credit with this on my report and I have business that needs to be done Please include all recordings as proof with select portfolio servicing
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-26

Fairhope, OH

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-26

Fresno, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I refinanced into my current loan in XX/XX/XXXX. We were very conservative when taking out this new loan because our home is our families biggest investment. At that time we were a 2 income household and the increased payment was very affordable. Several years later, my loan was assigned over and over again to many banks due to them going out of business after the mortgage industry imploded. We stayed current and always communicated with our new banks. A couple years ago my husband was laid off from his job of several years and our now adult children were able to help out with our household expenses. We maintained until my son was in a car accident and was unable to work. We incurred expensive medical bills associated from this accident. This along with lessened work hours for me at work and the lack of income from my husband caused us to fall behind. We were now with SPS and this is when our troubles began. We reached out for help with our missed mortgage payments and in XX/XX/XXXX we applied for a modification. I was unable to complete the application due to not having the documents they were requesting. Our hardship was still very present-my husband still looking for work and my son 's therapy expenses taking a big chunk of my now full time income. As of today we are all doing much better. My Husband has found a great job and I am full time, my son is almost back to his old self. We reapplied for a modification on XX/XX/XXXX and shortly after I received a letter from SPS denying me for all retention options because we have a foreclosure sale within 27 days of the date of our application. This letter was dated XX/XX/XXXX, one day after they received our application- it was not reviewed at all just denied. When I called into SPS to go over the details of the denial I encountered a very rude representative that was just compassion-less. She was very difficult to speak with and combative when I asked her basic questions about my application. Again I am just seeking clarity on this denial as I do not do this for a living. I was reminded about how we applied last year and the file was incomplete. The representative basically advised that they are unwilling to help me today because there is a sale date on my property, that they already offered me a review and I didnt complete it. That was last year and my circumstances today are better than they were last year. I felt as though this person was very unnecessarily rude towards a homeowner that is only seeking to keep their home. I submitted a complete package and it wasnt even reviewed by them after all of our troubles this was very un-expected.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-25

MI

Applying for a mortgage

Mortgage: Other type of mortgage

Complaint: XXXX 2017 I applied for a refinance on my primary loan, which I was approved, after being underwater with my mortgage for about 5 years. I have been trying to do this for at least 2 years and finally I could refinance to have my 7.12 % interest rate lowered to 3.65 %. My second mortgage was with XXXX. My broker informed me that they required a subordination agreement from my second mortgage before they could complete my loan. They contacted XXXX in XXXX 2017 and was told it was approved, but my loan was being sold to Select Portfolio Servicing and they would not release the Subordination Agreement, we would have to obtain in from SPS. XXXX 2017 SPS obtained my loan and we were waiting for all the paperwork to come from XXXX, including the Subordination Agreement. They stated after a month they did not receive it. After all the frustration of trying to get this to my title company and the broker, I requested that they start the process all over again the beginning of XXXX 2017. To make a long story short, it is XXXX XXXX, 2017 and I still do not have a Subordination Agreement from SPS. They have resent it back with every excuse, including having me down for a short sale ( A SHORT SALE WAS NEVER DISCUSSED ), the wording is not right, there are blanks that need to be removed, etc. This loan I am trying to obtain is not going to effect this second mortgage at all. But in the meantime I am still paying a 7.12 % interest rate when this should have been taken care of months ago. After about 30 phone calls all I get is I will check into it and call you back. I have never received one call back. I have to continue to call them and still not getting any closer to getting this agreement. My frustration level is an 11, it is costing me close to {$300.00} a month every time I pay on my current mortgage and I get the same response as if they are reading a script. I talk to supervisors and have called the Ombudsman department. Still no further ahead than I was in XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-25

Allenwood, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: The lender has failed to respond to our QWR and Notice of error request sent on XX/XX/XXXX and are proceeding to sale set for XX/XX/XXXX - the lender is in violation of regulation X-12 USC 2605 ( e ) ( 1 ) and the clients right to counsel. Your company also failed to evaluate this borrower for all loss mitigation options available in violation of Regulation X, 12 C.F.R. 1024.41 ( c ) ( 1 ) ( i ).
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-25

Fayetteville, GA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-25

Los Angeles, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-25

Atl, GA

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-24

Detroit, MI

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: In XX/XX/XXXXwe refinanced our home with XXXX XXXX XXXX, making bi-weekly payments throughout the years until XX/XX/XXXX. In XX/XX/XXXX we were advised our mortgage was being transferred to Select Portfolio Servicing ( SPS ) with no interruptions or changes to our current agreement with XXXX. However, in XX/XX/XXXX we contacted Select Portfolio Servicing ( SPS ) after noticing a payment had not been deducted from our bank. We were told at that point by SPS no payment was due until XX/XX/XXXX because we had overpaid XXXX. We requested to continue paying our monthly note and the " over payment '' be applied to the principal balance amount. We were told that was n't possible and the amount due in XX/XX/XXXX would be the daily compounded interest plus the monthly amount due, which will be in excess of over {$2000.00}. We have however continued to pay our monthly note only to have the principal balance increasing monthly. We have contacted several agencies to help with this situation only to be told unless we are at risk for foreclosure or behind in our payments we do n't qualify for any assistance in resolving this matter.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-24

Frenchtown, NJ

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-24

Bostonia, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: SPS is claiming they have responded on XX/XX/17 to the CFPB c omplaint we file d on XX/XX/17 . ( yes they are claiming they responded the same day. i have never seen a lender respond to a CFPB complaint the same day it was filed. ) Neither we, nor the seller, nor the CFPB has received a response from SPS. We spo ke to SPS prior to today they state they must receive a complete short sale package within 30 days of the foreclosure date. And now all of the sudden, today, we have been told they have new guidelines stating they must receive the complete short sale package at least 60 days prior to the foreclosure date. They are claiming this is an investor guideline and it has always been this way. ( I find it funny that SPS can not even keep track of the LIES they tell fro m one ph one call to the next. ) We have just spoken with XXXX , the investor, and they have stated this is not true. In addition, we have closed more th an 2400 short sale SEVERAL HUNDRED of th em with XXXX , and the guidelines have never been 60 days. Wh y is SPS makin g up guidelines? Is this because the seller is XXXX ?
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-24

Silver Spring, MD

Incorrect information on your report

Mortgage: Conventional home mortgage

Complaint: Dear Sir or Madam, This is a follow up to a previous complaint that I filed with the CFPB on or around XX/XX/XXXX regarding my mortgage loans with Select Portfolio Servicing , Inc. ( SPS ). SPS responded to my complaint on or around XX/XX/XXXX. SPS ' response mischaracterized part of my complaint and did not address certain other parts of my complaint. Below is bullet-point summary of my complaint followed by a more detailed background and explanation of the complaint. Summary -My first and second position mortgage loans on my home were sold to SPS several years ago. I wanted to restructure my loan but was not in default of the loans. SPS unfairly declined to consider my HAMP loan modification application for my second position loan, although I applied for HAMP loan modification for both loans simultaneously.. -SPS then considered me for a loan modification through one of its own programs. I WAS NOT IN DEFAULT AT THE TIME AND WAS CURRENT ON BOTH LOANS. As mentioned before, I just wanted to restructure the loans. SPS representatives misled me to believe that by paying the loan modification trial payments on time, I would remain in current status on both loans. For my second position loan, the trial period began XX/XX/XXXX. Before I entered the trial, I spoke to an SPS representative ON A RECORDED CALL, and I SPECIFICALLY ASKED THE REPRESENTATIVE WHETHER I WOULD REMAIN CURRENT ON MY CURRENT LOAN IF I MADE THE TRIAL PAYMENTS IN A TIMELY MANNER. THE REPRESENTATIVE SAID I WOULD INDEED REMAIN CURRENT ON THE CURRENT LOAN. Further, the representative said that I could make the first trial payment with the representative, and I would keep me current through XXXX. However, I was then reported 30 and then 60 days late on my credit that loan. Essentially the same thing happened with my first position loan, for which the trial period commenced on XX/XX/XXXX ( I made the first trial payment in XX/XX/XXXX and was told that I would remain current on my original loan through XXXX ). Further, MORTGAGE STATEMENTS SPS SENT TO ME DURING THE TRIAL PERIODS FOR BOTH LOANS STATE : " Our records indicate that you have entered into a Trial Modification Plan. This plan temporarily supersedes your original loan payment arrangements... Prior to your agreement your contractual monthly payment was {$2200.00}, however, please note that you are required to remit payments in the amounts and o the dates set forth in your Forbearance / Trial Plan Agreement. '' ( See the attached mortgage statement as an example ). SPS thereby clearly represented that each trial plan " supersedes [ my ] original loan payment arrangements, '' which was consistent with the representations that its representatives made to me prior to my entering the trial plans. I discovered I was reported late after making the first trial payments on both loans. I called SPS and the SPS representative said that he/she would initiate the process of removing those late payment marks. THEREAFTER, I PAID THE FULL ORIGINAL MONTHLY LOAN PAYMENT ( NOT THE LOWER TRIAL PAYMENT ) THE REMAINDER OF THE TRIAL PERIOD FOR EACH LOAN, BUT WAS REPORTED LATE ON SOME OF THOSE PAYMENTS. Enclosed with this complaint are payment histories for both loans showing that I consistently made the full original monthly loan payments until the first trial payment on each loan, and then consistently made the full original monthly payments after those first trial payments. -As CFPB knows, SPS is responsible for representations its employees, agents, and representatives make on SPS ' behalf. SPS is responsible for the statements by its representatives that I would remain current on my loans during the trial plans as long as I made the trial payments in a timely manner. SPS is also responsible for the clear statements that each trial plan " supersedes [ my ] current original loan payment arrangements. '' And as mentioned, ( i ) I was current on both loans before I entered the trial plans ; ( ii ) SPS reported me to the credit bureaus as being late on loan payments after I made the first trial payments ; ( iii ) an SPS rep said that those late marks would be removed ; ( iv ) I made the full original monthly payments the remainder of the trial period ; and ( v ) SPS nonetheless reported me late on those latter payments. -After the trial periods, I received notices that SPS approved me for loan modifications. But the modified payment plan for the second position loan -- which was under an SPS loan modification program as opposed to the federal HAMP -- would result in me paying significantly more over the duration of the second position loan than under the current structure of that loan. While the interest rate for that loan would be lowered by two percentage points, the modification plan would add 480 months ( 40 years ) to my loan term, even though I am 12 years into my current loan term. In SPS ' response to my original complaint filed with the CFPB, SPS mischaracterized this aspect of my complaint by indicating that I was asserting that the monthly payment amount would be more under the loan modification as compared to the current loan terms. My complaint is that the total amount that would be paid over the course of the modified loan would be exorbitantly higher ( well-night usurious ) than the total amount paid under the current loan structure. -There are numerous online consumer complaints about SPS that are similar to mine, and many consumers have stated that SPS is trying to drive consumers into default and loan modifications that result in significantly higher total payments by consumers over the course of the loan. -SPSs is engaging in deceptive and unfair acts and practices in violation of the Dodd-Frank Act, and SPS is in violation of the Truth in Lending Act. Detailed Background : I have first and second position mortgage loans on my home that were sold to SPS several years ago. In XX/XX/XXXX, I applied for a loan modification under the federal HAMP. I was not in default on either loan ( see the enclosed bank statements showing my consistent payments to SPS ), but simply wanted to restructure my loan for more affordable payments. In early XX/XX/XXXX, I received a notice from SPS claiming that my application was incomplete for a bogus reason ; specifically, it was either that I needed to provide home owners association fee information or the property was ineligible because its a rental ( I do not pay HOA fees, the property is not a rental property, and nothing on my application indicated either ). I contacted SPS to explain and to ask the basis for determining that I needed to provide HOA info or that my property was a rental. I was given a no valid reason. But by then, the federal HAMP had expired. I believe SPS intentionally delayed my application. I called the federal HAMP line to complain, and after a few days a representative reached out to SPS by phone while I was on the phone with the federal HAMP representative. We spoke with an SPS representative, who said that SPS has comparable loan modification programs and that SPS would consider me for those. Relying on that statement, I decided not to proceed with a complaint and to proceed with being considered for SPSs loan modification programs. Ultimately, SPS considered me for a HAMP loan modification for the first position loan, but not for the second position loan, although my loan modification applications for both loans were virtually identical and filed simultaneously. SPS has no valid basis for not considering my second position loan for modification under HAMP. In XX/XX/XXXX, SPS sent a notice stating that I had been approved for a trial payment period on my second position loan starting XX/XX/XXXX, and that if I make all trial payments in a timely manner, my account would remain in current status and SPS would then propose a loan modification. In XX/XX/XXXX, I accepted the trial payment terms and made the first payment, and was told that the payment would go towards the XX/XX/XXXX payment. In XX/XX/XXXX, SPS sent a notice of approval for a trial payment plan on my first position loan, to start on XX/XX/XXXX. As with my second position loan, I was told that my account would remain in current status as long as I made the trial payments in a time manner. I accepted the trial payment plan and made the first trial payment. At some point in XXXX, I noticed that my both my first position loan was reported as 30 days late to the credit bureaus. I contacted SPS, and eventually a representative stated that he/she would open an internal inquiry / request to remove the derogatory reports from my credit profile. FROM THEM ON, I MADE THE FULL, ORIGINAL ( PRE-TRIAL ) MONTHLY PAYMENT AMOUNTS ON BOTH LOANS TO BE SAFE. However, SPS subsequently reported me as 60 days late for some of those payments on both loans, although I consistently paid the full original monthly amounts due. In addition, after the trial periods, SPS sent notices that I was approved for loan modification programs. However, each loan modification would result in my paying significantly higher total amount over the course of the modified loans than under the current loan terms. Ive looked online at consumer complaints about SPS, and there are numerous complaints that consumers encountered similar deceptive and unfair acts and practices by SPS. As many other consumers have complained, I believe that SPS is deliberately trying to drive consumers into default and loan modifications that result in higher total costs over the course of the loan. XXXX I kindly request that the CFPB inquiry into SPSs practices not only with respect to my mortgage loans, but also SPSs practices with respect to loan modifications in general. I greatly appreciate your consideration of my complaint and request. Best regards, XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-24

Vienna, NC

Closing on a mortgage

Mortgage: Other type of mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-23

Las Vegas, NV

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: This complaint has been batted back and forth with SPS saying that they have serviced the loan properly and legally. This entire issue cumulated from an agreement for a Trial Loan Modification that was mediated through Nevada 's required Loan Mediation process. This process took a total of three face to face meetings with a mediator, a SPS representative and myself. During these mediation meetings I provided the mediator and the SPS representative with my income, payments and budget. These meetings formulated the agreed to payment of {$1100.00}. A payment which I would be able to afford. I made this monthly payment, as agreed, to SPS from XX/XX/XXXX thru XX/XX/XXXX, a total of 8 payments. When I had made my 3rd monthly payment in XXXX I figured that the temporary loan modification had automatically became a permanent loan modification. After all I continued to make the agreed payment and SPS continued to accept the payment of {$1100.00} for an additional 5 months beyond the temporary loan modification period that ended in XXXX. I never received any paperwork nor was contacted by SPS stating anything was wrong with my Loan Modification during this 8 month period. With the new year and thinking about taxes and setting budgets and having paid my XXXX payment to SPS, I contacted SPS to see when I would be receiving a statement that would indicate the payments I have paid and if I would be receiving permanent loan modification paperwork for my files. I was shocked to be told that my loan modification had expired back in XX/XX/XXXX and that SPS had sent me my final agreement via overnight mail which shows that it was left at my front door in XXXX and that it was not returned by the due date of XXXX. I advised them that I had not received any piece of mail left at my doorstep in XXXX. SPS advised me that the loan modification that was agreed to was no longer valid and that I would have to contact my Customer Relations Manager. A few days after my phone call I received my Cashiers Check for the XXXX payment of {$1100.00} I filed a complaint thru CFPB just after that and then received a " revised '' temporary loan modification agreement for {$1700.00} approximately several weeks later. This revised payment is above the amount sustainable for me to make and an increase of some 53 % of my originally agreed to amount of {$1100.00} I am of the opinion that SPS has not serviced this loan in good faith, nor acted in good faith and have taken advantage of my current situation. SPS placed all the beans in one basket by sending the one piece of paper that would have made my temporary loan modification into a permanent loan modification and leaving it on my doorstep. Apparently SPS did not feel that this form was that important to require a signature or they hoped that it would just get lost so they could collect more funds out of me while still denying my permanent loan modification. This form apparently only required my signature approving the loan modification. My continued payments in XXXX, XXXX and XXXX were accepted by SPS although according to SPS the loan modification was deemed expired in XXXX. Why then did SPS accept my payment if the loan modification had expired? Does n't SPS and I actually have an agreed to permanent loan modification by having made the payments of {$1100.00} after the temporary period and SPS accepting those payments? How did SPS come up with an increased payment some 53 % higher than what was previously agreed to when nothing in my financial situation has changed since our original mediation meeting?
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-23

Morro Bay, CA

Trouble during payment process

Mortgage: Other type of mortgage

Complaint: I have submitted multiple complaints and select portfolio refuses to address them- they have not provided legal standing to foreclose they have produced false documentation of which I have provided proof that they have forged documents - on XX/XX/XXXX compl # XXXX I provided information that they falsified a deed as well as a California Acknowledgment they still have refused to answers this complaint. Why wo n't they answer this complaint. I also submitted on XX/XX/XXXX and on XX/XX/XXXX # s XXXX and XXXX both complaints were also not addressed they simply provided the same documentation on both complaints however that documentation does NOT answer any of my concerns or complaints they are threatening foreclosure and do not have legal standing- they need to answer why they have falsified documents and produced a fake California acknowledgment they need to redact the foreclosure immediately
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-23

Neotsu, OR

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: My ex-wife was awarded the home in a divorce. She was ordered to sell the home or refinance it and remove my name from the mortgage with in 4 years. She did not do so. She is behind on the mortgage several months. in XXXX of 2017 she entered into an agreement with the bank that she would make 6 months of payments on time. I got control of the house in XXXX 2017 through the contempt order from the court. I have tried to remedy this situation by getting a real estate agency as well as finding an investor for this property. I am not in financial position to be able to carry this loan and am willing to work with the lender to settle this issue with a short sale. The problem that I am having is that Select Portfolio Servicing INC. is the mortgage servicer on the referenced account. I have submitted my proposal for a short sale to Select Portfolio Servicing INC and was told that the investor would not accept a short sale due to the fact that My Ex-wife was in default of her agreement with them. I have spoken to Select Portfolio Servicing INC and requested to speak to the investor and explain my unique situation. They refuse to give me information on the investor and tell me that they do not have that information. My question to them is if you do not have the information then how can you tell me that they will not accept a short sale. I requested information on who they spoke to as well as a phone number and an address of the investor for this account.Select Portfolio Servicing INC will not give me this information so that I can settle this issue with the bank. I feel that this is bad business practice and that they are interfering in a good faith attempt to settle a debt that my Ex-Wife failed to do. I am doing all I can to take care of this and have spent a lot of money in legal fees just to get to this point. Select Portfolio Servicing INC has many complaint filed against them and they need to be looked into!
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-22

Manhattan, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-21

Cutler Bay, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-07-21

Pinellas Park, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: this problem began in XX/XX/XXXX, my wife took out a mortgage with XXXX XXXX XXXX with an interest rate of 10.5 percent and ceiling of 17.5 percent and they quickly sold the mortgage to XXXX XXXX and that is when the problem began. I hired an attorney from XXXX XXXX, XXXX XXXX, and when it came to going to court XXXX XXXX sold the loan the day before the court date to XXXX. to make a long story short the day before XXXX was to show up for court they sold the loan to XXXX XXXX XXXX. and it started all over again and XXXX XXXX XXXX sold the loan to Select Portfolio Service ( SPS ) the day before the court date. SPS has had the loan over 2 years and in trying to modify the loan to get the interest rate in line I have never talked to the same person twice. we filled out all the papers for the modification and before they could get back to us certain parts were outdated and had to be redone. Eventually they accepted the modification after two years of fighting to get it done but we have yet to receive anything in writing pertaining to the modification and have not done anything in a timely manner and the people we spoke to at SPS ( who was never the same person ) never noted the file and we had to repeat everything again. they say they have everything needed for the modification and a decision will be made in 30 days. We hired XXXX XXXX XXXX XXXX out of California who stated they looked at the files and feel it is predatory lending and forclosure fraud by all of these companies. they doubt if any of these companies ever recorded the change in going from one bank to the next.We have been in this house since XX/XX/XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-21

Tannersville, PA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response