SELECT PORTFOLIO SERVICING, INC

2017-08-02

Pomona, CA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-08-01

Liverpool, TX

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-01

Chicago, IL

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: I applied for a loan modification from my present mortgage company. I submitted all the necessary documents to the loan company. They are not answering my calls or processing the loan modification documents. The company is Select Portfolio Servicing , INC .
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-08-01

Berkley, IA

Closing on a mortgage

Mortgage: Other type of mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-08-01

Atlanta, GA

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: During my short sale closing on XX/XX/XXXX the following was discovered : I informed SPS, the selling and buying agents and the closing attorney that the Georgia Tax liens and the IRS liens where not addressed in the closing documents. I believe that the closing attorney and real estate agents failed to perform and speak to the State of Georgia and IRS directly as I requested prior to the sell. The agents exploited administrative deficiency at the tax authority to show less tax due on liens and obligation. SPS owes the State of Georgia {$32000.00}. The agents and attorney revealed several short comings at closing SPS had not provided funds for home repairs ( XXXX ) the sale. SPS was deficient on paying taxes owed to the IRS and/or the State of Georgia ( I had contacted SPS of this deficiency prior to the sale ). The sale was delayed for hours due to the reduction of payments to the State of Georgia Department of Revenue. This was the result of the State retaining my XXXX tax refund of {$1800.00} instead of filing sufficient liens to notify SPS of all tax liabilities. The real estate agents had created a surplus payment for the seller for the buyer, which was used to pay the buyer interest on a Credit Union Mortgage. All was said to be approved by SPS. I am requesting that SPS pay the State of Georgia the complete tax bill forward prior to the closing immediate and reclaim the payment of the buyer interest and pay my home repairs. Sincerely, XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX, GA XXXX XXXX XXXX, Director Of Tax Service GEORGIA DEPARTMENT OF REVENUE XXXX XXXX XXXX XXXX XXXX, GA XXXX XXXX : XXXX Response To Letter : XXXX I have completed the required XXXX and XXXX tax returns for the State of Georgia. I am in the process of selling my home for a loss {$400000.00}. I have negotiated loss mitigation in my short sell. The funds will be forwarded to the Department of Revenue in good faith : Totaled Owed {$43.00}, 326 Penalties 8,728 Interest 12,715 I am requesting the Georgia Department of Revenue waive the interest and penalties to me as the compromise. I continue to be XXXX and unable to work after the documented medical challenges. I require funds for my XXXX relocation after losing my home. In this process I will wire funds in good faith to the Department of Revenues. Sincerely, XXXX XXXX CC : XXXX XXXX XXXX XXXX XXXX XXXX Department of Revenue XXXX XXXX XXXX XXXX, GA XXXX XXXX XXXX/fax Background I have had three XXXX XXXX in the past three years I experience a XXXX XXXX on XX/XX/XXXX. I did not work in XXXX. I was in the hospital or therapy for nine months I am not working now and need my XXXX to pay rent. Have lived and worked in XXXX XXXX from XXXX to XX/XX/XXXX Income reported on XXXX in the past has been discontinued. This income was the fulfillment of prior contracts. My client did not want to abandon me in the hospital. This was charity and royalties. The funds were used for my hospital bills and living expense exceeding {$1.00} million. I am in in the process of moving to a care facility or senior condo. I have submitted my medical records and doctors contacts previously Background Please allow me to introduce myself. My name is XXXX XXXX and I a XXXX. I have had their XXXX XXXX in the past three years. I previously sent you information on those XXXX. I do not work and can not work. I have sold my writings and research, which are my life possessions and savings. I have no real financial resources. Please review a sample of a children story. This has allowed me to pay medical bills and living expenses and my XXXX kids college tuition. I have exhausted these resources ( past writings, research etc. ) and have had difficulty writing from my bed since an oxygen loss during a XXXX XXXX XX/XX/XXXX. My doctors say I XXXX XX/XX/XXXX and was lucky that my wife found me. Again, on XX/XX/XXXX I had a XXXX XXXX. The XXXX XXXX XXXX XXXX XXXX XXXX for quite some time and has had an unfavorable impact on me with respect to XXXX XXXX I was in the hospitalize most of XXXX and people continued to pay me income out of charity and not work. They reported the incomes as historically as a XXXX form. I have been told that this was wrong and that I sold have created a trust or nonprofit for the writings and research and the payments. I plan to restate these taxes and create a trust. This has been charity not work. They did not want to be accused of taking advantage of my illness. Further, I lived and worked in XXXX XXXX from XXXX Please review the hospital stay and therapy time in XXXX. I previously mailed a {$1.00} XXXX dollar bill for my stay. My XXXX XXXX rate is at 20 %, which does not allow me to XXXX XXXX XXXX XXXX. I have not traveled into to an office to work since XXXX. I was admitted to hospitals four times in XXXX : XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX And XXXX XXXX XXXX, XXXX XXXX I am prone to XXXX, XXXX XXXX and have XXXX XXXX. When I first became ill in about XXXX I did not have heath insurance with an employer. Many friends paid me funds in order for me to keep my home and pay my medical bills. One was XXXX XXXX XXXX ( XXXX ), which has since gone out of business, gave a severance package in a XXXX. In turn gave the company my client list and investment research and writings in return. I have XXXX from XXXX, a company based in Philadelphias for my past peers and research and my client network. I have not been in an office since XXXX. They like it this way for their records and they dont want to just give me a gift. I report it to the IRS because I dont want to get in trouble. I have never paid taxes on it. I have submitted an offer compromise and request to reclassify these funds in an amended return for prior years. I was in the hospital or home bed for most of XXXX and people continued to give me XXXX. In fact my condition has changed since my first XXXX claim. This activity has been discontinued since my recent XX/XX/XXXX XXXX. I have been under doctors order not to travel and work since XXXX I am in the process of selling my home in order to avoid foreclosure and moving to an apartment friendly to XXXX. I have no other further income in the future. I have sold all of my research, data network, art and furniture. The only income that I have is the XXXX. I apologize for this confusion. I have compacted the IRS in order to reclassify these funds as charity and gifts due to hospitalization. I plan to pay the taxes from the sell of my home and move to a senior apartment by XXXX. I need my XXXX to qualify because they agree that this is not income. I realize that this is a unique case. I have no savings. I have had to sell all property to survive. As opposed to challenging my XXXX, I would like to learn how to get help to pay for my XXXX medications and it would help if I was refunded for paying for medical insurance that I have not used and did not agree to. Sincerely, XXXX XXXX, XXXX XXXX. Below are my medical XXXX contacts and attached is additional info : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, GA XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, GA XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX XXXX Primary Physician XXXX XXXX XXXX, MD XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-31

Flushing, NY

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-31

Oxford, GA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: My complaint concerns my mortgage servicer Select Portfolio Servicing. In the past I have had many accounting issues with this servicing company. I am currently many payments behind on my loan due to their modification process and subsequent denials. I have recently been approved by Select Portfolio Servicing for a Repayment Plan. The plan consists of 12 payments of {$2700.00} with a balloon payment of {$83000.00} after the 12 payments. My Concern yet again is with their accounting. I need to know before I make these payments where this money is going. I need the breakdown of what is going towards fees, what is going towards principle, and what is going towards interest. I need a break down also of the balloon payment. I need to know what I will owe after this plan is completed. What will the remainder of the mortgage be?, unfortunately if you do any kind of research online of this company you will see that they have some shady practices. I could refer you to many websites with hundreds of complaints all referring to the same problems I 've been having. XXXX XXXX XXXX XXXX I have many times tried to suggest to the that they work with me on a Priciple reduction so that I could have everything under one payment. That to me would make things much easier and affordable to me. I 've been struggling with this Servicer since XXXX 2013 when I first tried to get a modification. I refer you to how much money they got during the bailout of mortgage companies. XXXX XXXX XXXX I was never offered any kind of principle reduction and was lied to during the modification process leading me to fall far behind on my payments. I want to clear this up and retain my home but I also do n't want to be lied to or tricked out of money again. I need to know exactly how these payments are going to be processed even before I make the first payment. They are denying me this saying I need to make the first payment before they know. I do n't trust them.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-31

Orlando, FL

False statements or representation

Debt collection: Mortgage debt

Attempted to collect wrong amount
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-31

Addisleigh Park, NY

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-31

Tulsa, OK

Written notification about debt

Debt collection: Mortgage debt

Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-31

Addisleigh Park, NY

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-31

Tarpon Spgs, FL

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-30

Deltona, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-29

Parlin, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I have already submitted a complaint to the CFPB ( XXXX ). After doing so, SPS decided onXX/XX/XXXX to outright deny the offer they 've had for 6 months instead of requesting the correct adjustments. They responded to my inquiry on XX/XX/XXXX. All of the information placed on the HUD was entered as a result of misinformation given by SPS. I am not only dissatisfied with the decision to deny the offer, but I feel that this entire process has been dishonest. At this point, I am requesting additional assistance with the process as I have no trust for the company I am involuntarily dealing with ( XXXX turned my loan over to SPS ). SPS employees have lied and provided incorrect information for months from the time they became the servicer of the loan. Phone records will indicate that they have not provided the correct information and would like access to the review of those records. Do I need to obtain a lawyer in order to have those records reviewed? The letter attached to the CFPB inquiry response further indicates dishonesty on behalf of SPS. The letter indicates that SPS spoke with me with regards to my inquiry - I never mentioned the CFPB inquiry to any SPS employee. I called SPS on XX/XX/XXXX for an update on my account and was informed at that time that the offer was denied. I then requested to speak with a manager. I was transferred to XXXX XXXX ( for over 90 minutes ) who indicated that the offer was not denied but the HUD needed to be corrected. The information is conflicting. The letter explains changes that need to be made on the current offer, but indicates that the offer is denied and that I can submit another offer. This is unclear. Is the current offer still on the table as long as the changes are made? SPS has indicated the following : 1. Remove {$6000.00} seller 's concession - it has been there since the original offer was submitted and was never mentioned in any of the document corrections. 2. Line XXXX - SPS agents indicated on more than one occasion that {$8500.00} was the amount to place on that line. Misinformation. 3. Reduce title fees - why was that never mentioned before? It 's not a problem for the attorney to reduce them - but the fees have been there for several versions of the HUD, including those that were " approved '' except for one outstanding change. Further, after six months ( and my CFPB inquiry was submitted ), on XXXX/XXXX/17 an SPS manager indicated that this particular " investor '' does not offer relocation assistance and that someone there should have told me that. Instead, various SPS agents had previously instructed me to enter an amount ( {$10000.00} ), then reduce ( to {$5600.00} ), then raise ( to {$10000.00} ), then reduce ( to {$0.00} ) the amount for relocation assistance. My attorney did n't initially include any amount until first directed to do so by SPS. At this point, this update seems retaliatory as it came after the complaint to CFPB was filed. The letter from the Ombudsman does not address my concerns about process and honesty. The " I 'm sorry you 're not satisfied with our service '' letter indicates how much control this bank has over its customers. The letter reduces my concerns to the length of time this process has taken which is a trivial misrepresentation of my initial inquiry. There is not just a denial, but a gross ( and potentially illegal ) injustice at play. Short sales are stressful, fine - but the process should be honest, legal, and fair every step of the way. This one has not been. The retaliatory decision to reject the offer is indicative of that. It should also be noted that SPS creatively ran down the clock when the loan was transferred to them last fall. The result of this : I had to submit a new application after XX/XX/XXXX, the sunset date of the HAMP program. XXXX had already provided an approval to do a short sale and yet, SPS took untilXX/XX/XXXX to provide the same approval. They lied and said I did not allow an appraiser into my home and closed my original application with XXXX. Again, I would be happy to review phone records to prove the absolute dishonesty of their claims. Once again, SPS has run down the clock. This decision comes with just 30 days to submit an offer, go through an unreasonable process and sell the property. There is no way this can by done by XX/XX/XXXX, based on SPS ' performance thus far. While I certainly intend to try get an approval and close in just 30 days, I am skeptical about the servicer handling a new or revised offer with the integrity, efficiency, or expedience that will be needed to do so. CFPB, consumers like me need help. Please help.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-28

Irvine, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-28

Hinkley, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Home is in short sale and Select Portfolio Servicing is taking too long to approve current offer. We had prior offer that was canceled XX/XX/XXXX because buyer waited too long for bank to approve. Now afraid current offer received XX/XX/XXXX will be cancelled too because of bank. Bank is requesting documents that have been sent many times for 1st and 2nd loans and they say " not received ''. As of today they say still missing documents for 2nd loan. Realtor has sent many times two sets of documents, one for each loan.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-28

San Gabriel, CA

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: SELPORTSVC ACCT # XXXX I was in a loan modification and was told why I was making the modification payments I would not be reported late.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-28

CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: XX/XX/XXXX the talked to SPS select portfolio services to XXXX and another new rep. We are still having late issues regarding this account and a late reporting with XXXX please fix. XX/XX/XXXX the per attached pictures said late changed to current per SPS Last night XX/XX/XXXX SPS select portfolio services hit my credit with XXXX again saying its late see picture. This is taking tooo much time out of our lives This problem still exists and is not Fixed ... .not an isolated issue this is an ongoing problem
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-28

Okc, OK

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-28

Palmerton, PA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-28

Hinkley, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Select Portfolio Servicing Inc. in conjunction with XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX and XXXX XXXX have engaged in an extensive and pervasive pattern of discriminatory practices. We have been victims of mortgage and modification discrimination. SPS has rejected my multiple attempts to modify my home and refused to accept my KYHC and HAMP Programs imposing different terms and conditions without proper explanation. SPS has even gone to the extent of automatically transferring me to a XXXX speaking representative after stating my name. They once suggested I rent out the rooms to different XXXX families so I can catch up with my payments!! I would like to see a monthly/yearly report of the closed cases of foreclosure to show how SPS Inc. along with the above mentioned Banks discriminate the XXXX consumer and wrongfully denies modifications and forecloses on their homes!!
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-27

Whitman, MA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I have been trying to get a loan modification with select portfolio servicing, every time they say the package complete i call back to follow up always somethng missing this has been going on for over 2 years< i fell behind in XX/XX/XXXX when my brother XXXX XXXX, then i fell behind again when i was layed off, but i manage to make the payments every month ,Last XX/XX/XXXX the interest went up to 3%, and this XX/XX/XXXX is going up to 4%, I believe there not even looking at my modification because i had idenity theft on my tax returns so i just learned that when they request XXXX im the only one that can get it, So every time i call they ask me for updated paperwork, I wish someone could listen to the recorded messages, So i would like to find out whats going on, do they just make people believe they are going to get approved or just wait for them to fall so far behind they forclose on there house. I have owned my house for 41 years, please help XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-27

Frankfort, IN

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-27

Keyport, WA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: XXXX is disputing this repayment plan and the fact that SPS did not do a full review, rather look at income alone and did a repayment plan. It is shocking that SPS is keeping the interest rate at a staggering 11.15 % and raising their payment by 2 times. SPS is increasing their payment by {$2300.00} per month. That is shocking. An interest rate at 11.15 on a first mortgage payment today would fall under section 32 TILA. XXXX is requesting that you establish an affordable payment and take into account the hardship which detailed serious ongoing medical problems for XXXX XXXX. XXXX made their first payment of {$3700.00} on XXXX/XXXX/17. XXXX is respectfully requesting a full review and an affordable payment plan based on their household income minus medical bills that average {$1200.00} per month.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-07-27

Gaithersburg, MD

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response