SELECT PORTFOLIO SERVICING, INC

2017-11-13

Soquel, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-13

Charlotte, NC

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-12

Cadwell, GA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-11

MI

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: SElect Portfolio Servicing has posted the notice of foreclosure and will be held for sale on XXXX/XXXX/XXXX. I called and spoke to the loss mitigation dept to apply for a modification of my XXXX interest only mtg I have paid for 10 years and they claim Im to late to modify my home loan. Their policy states that this must be done 37 days before the date of the sale. This is not what my attorney says nor the State of Michigan laws, I have to file for this before the sale date of XXXX/XXXX/XXXX. The person at select portfolio servicing says I can only pay in full or get up to XXXX cash for keys. They refuse to help me. My husband has not been able to work much due to a back injury and XXXX XXXX. The mortgage company sent me an appraisal of a value of XXXX. I owe XXXX. This home never regained equity. I had to file XXXX in XXXX due to the economy and the career I had. I worked for a Builder for 10 years and my income was XXXX per year, lost my job due to the builder losing everything. However I did go back to work at my old place of employment. My income dropped from the XXXX to XXXX. I have done the best I can to keep my home. I have been turned down twice for a modification in the past. They say I dont qualify. This is not a XXXX XXXX or XXXX XXXX loan. I am being refused the option to modify my mortgage.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-10

Newark, NJ

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-10

AZ

Trouble during payment process

Mortgage: Other type of mortgage

Complaint: I have a loan modification with XXXX XXXX XXXX loan # XXXX effective XXXX XXXX, XXXX that I have been paying on for 5 years. My loan had been at the same interest rate and same payment for all these years and provides for an interest rate adjustment as of XXXX XXXX, XXXX. At that time, my payments which had been {$1400.00} were supposed to change to {$1400.00}. The breakdown for this payment is listed on the BAC statement date XXXX/XXXX/XXXX as follows : Principal and/or interest {$1100.00} Escrow payment : Tax {$310.00} Insurance {$54.00} Optional Products {$0.00} Buydown assistance {$0.00} This information was sent to me in writing from XXXX XXXX XXXX and is attached. I was notified this month that the loan servicing was being transferred to XXXX XXXX Processing with the new loan number XXXX. They called me today and told me that my new loan payment effective XXXX XXXX, would be {$1500.00}, an increase of almost {$100.00} for no reason. I told them this was the wrong amount, and they refused to acknowledge the last payment calculated by XXXX XXXX XXXX and change the amount to the proper payment.. Instead they tried to convince me that because of the interest rate change, the payment had gone up.. I tried to explain to them that the {$1400.00} reflected the interest rate change they were referring to but they refused to hear me. I called XXXX today and they told me that XXXX does not even have all the information about my account sent over yet and they should NOT be calling me with new payment information XXXX XXXX tells me this is done to try to exact higher payments from customers in advance of getting the information, which is illegal.! I belive that XXXX is acting fraudulently in trying to advise me that my payment amount is greater than it should be and they should be sanctioned. Nothing about my loan or escrow has changed since the XXXX XXXX escrow analysis. The loan payment calculated by XXXX for the loan modification I signed a contract with them for should be the payment amount due. I would appreciate any help in resolving this issue. Meanwhile I will make my payment of {$1400.00} to XXXX processing and I want them to mark it as CURRENT and PAID IN FULL until this is resolved and they properly update their files.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-09

Grant, FL

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-08

Antioch, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-07

Memphis, TN

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-07

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-07

Avondale, AZ

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-07

Fred, VA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-07

Rancho California, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-06

Foothill Ranch, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: We have been trying to resolve an incorrect late payment issue with Select Portfolio Servicing for several months but have been unsuccessful. When our loan modification was transferred from XXXX to SPS, SPS sent us a Trial Modification Plan to make payments for the months of XXXX, XXXX, and XXXX XXXX. Our payments for these 3 months were sent as the requested cashier 's checks. We did not receive any notification from SPS that the payments were not received, even though the cashier 's checks were cashed by the company. When checking our credit report, SPS had submitted incorrect information to the credit bureaus that we had not submitted payment for the months of XXXX, XXXX, and XXXX XXXX as well as for XXXX XXXX, which was not a month listed on the Trial Modification Plan. In addition, our loan modification with SPS began in XXXX, not XXXX. We sent a letter to SPS on XXXX XXXX, XXXX notifying them of an inaccurate claim sent to CRAs about the 3 late payments in XXXX, XXXX, and XXXX of XXXX. The letter was sent along with copies of the checks that were sent and have been cashed by SPS for each month 's payment. We received a letter from Select Portfolio Servicing on XXXX XXXX, XXXX indicating that within 60 days SPS will update the inaccurate 3 late payments claim with the CRAs. We received our credit report from XXXX on XXXX XXXX, XXXX and it 's still showing the 3 late payments for the month of XXXX, XXXX, and XXXX of XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-06

Berkeley Lake, GA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-04

Tarzana, CA

Took or threatened to take negative or legal action

Debt collection: Mortgage debt

Seized or attempted to seize your property
Complaint: I purchased my home in XXXX XXXX. Shortly after acquiring this property, Select Portfolio Servicing out of Utah started harassing me with notices they have a messenger of some sort ( always a different individual ) hang on my front door. It makes me tremendously uncomfortable to have these messengers on my property during the day when I 'm not home. For months, now years, I have sent back their notices indicating that I do not have a mortgage on this property with Select Portfolio Servicing. They have been mailing things to a " XXXX XXXX '' for years now. I have returned dozens of pieces of their mail, each time marking " No longer resides here. '' I have told their messengers over and over that XXXX XXXX does not live here and has n't for at least 9 years, given the gentleman that resided, thru a Lease, in this property for the previous 5 years to my owning it was a friend of mine. I have called Select Portfolio Servicing Dept over and over and explained this to them ... .that I purchased the property in XXXX and have a Policy of Title Insurance that reflects that. I asked them over and over to pull of a Chain of Title to confirm that. Each time they tell me " That 's your responsibility to prove this to us. We are not in a position to pull that information. '' This is alarming, given they are a Servicing company and this information is all of public record. A few months ago, Select Portfolio Servicing hired a law firm, XXXX XXXX XXXX, out of XXXX, Ca that began harassing me. I called this law firm three times and explained the situation, asking them to pull up a Chain of Title. This is when I learned the debt that Select Portfolio Servicing is attempting to collect is for a mortgage going back to XXXX. This property has changed ownership at least twice since then. I pleaded with this law firm to stop harassing me and sending me notices that they are going to foreclose on my home and that it was extremely upsetting. They send me Notices of Default as well threatening to take my home. They also refuse to research this to confirm. I have called Select Portfolio Servicing again and again, after going thru their very time-consuming phone system each time, and explained all of this, pleading for them to research the Chain of Title. I got to a Supervisor that said he would investigate. When I tried to reach him a week later, he will not return my call. My name has now also been transmitted to 100 's of companies that are now mailing me information to offer to assist with debt collection. One of my neighbors received a notice by mistake and brought it to me ; now they think I 'm being foreclosed upon. I am also getting phone calls now from random vendors. This can damage my reputation as I have worked in the XXXX XXXX for 25+ years and know people in various companies throughout the country. No matter who I call and explain this to, no matter how many times I explain I have had Title to this property for 4 years now, and have refinanced it subsequently, Select Portfolio Servicing nor XXXX XXXX XXXX will stop harassing me. I get 3 - 5 pieces of mail per day now from various companies all over the country. This has upset me to no end, making me sick at times, as I have always handled financial obligations responsibly, know how serious a foreclosure is, and I am deeply concerned this is going to affect me personally and that they are somehow going to figure out a way to put my house up for sale, damage my credit, etc. I have had to take hours away from work to continue to contact them. After all of this, they continue to refuse to research the Chain of Title, help me, stop harassing me, etc. Further in today 's world with all the cyber fraud, the fact that my personal info is being distributed to vendors all over the country, for erroneous reasons, is highly alarming. I need some help please and some counsel as to how to proceed to get Select Portfolio Servicing and XXXX XXXX XXXX to stop harassing me. Thank you, XXXX XXXX ( XXXX ) XXXX-XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-04

Chardon, OH

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-03

Fayetteville, GA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Today, XXXX XXXX, XXXX, I have included by voluntary dismissal filed in XXXX County Georgia litigation against SPS. I really would like SPS to answer my questions before we attempt to negotiate a settlement. So please answer my questions. I am again requesting a criminal investigation with you, among other investigative institutions for breaches of contracts well before you started servicing this loan. This request for investigation is based on tax evasion, money laundering, predatory lending, deceptive trade practices and fraud. I requested the name of the Securitized Trust that my note was in, and have not received it yet. XXXX XXXX XXXX XXXX XXXX XXXX was the original lender on my note, not XXXX XXXX XXXX Company as illegally placed at the lender on my note. With this Deed and note publicly recorded, XXXX XXXX XXXX may have committed Fraud, Forgery, Perjury, money laundering, among other crimes. My note has been through Assignments several times ( Attached ), each of which appear to be Fraudulent with signatures of Bank Employees, not XXXX XXXX XXXX XXXX XXXX XXXX employees, which went out of existence on XXXX XXXX, XXXX and could not sign or transfer any documents or Assignments ( As attached ). XXXX XXXX XXXX then with a limited power of attorney from the FDIC than awards my house back to XXXX XXXX XXXX. Signed by XXXX XXXX XXXX employees. Notarized by a XXXX XXXX friendly Notary. Since XXXX XXXX XXXX XXXX XXXX XXXX had no authority to remove or assign my above note after XXXX XXXX, XXXX, why were there Assignments in XXXX and XXXX? Each signatory of each document should be investigated to determine if they were in fact XXXX XXXX XXXX XXXX XXXX XXXXXXXX employees, or Bank Employees creating Legal Documents to Defraud the Homeowner. I have sent a QWR asking basic accounting questions about records which SPS does n't seem to have. I also challenge the P & A agreement Chase uses to validate authority from XXXX to foreclose. I question the assets actually acquired by XXXX which then sold/transferred to SPS. Please answer these questions before the CFPB so that we can move forward one way or another.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-03

Forney, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-03

MI

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: We have been working with SPS since XXXX XXXX on the short sale. They have repeatedly delayed the file and we have lost numerous buyers. We had an offer in XXXX for {$250000.00} - even though the value was only {$240000.00} they countered the buyer. The buyer finally walked in XXXX XXXX just as the bank issued a short sale approval letter. We relisted from XXXX until XXXX when we received an offer for {$230000.00}. SPS rejected the offer. We relisted and obtained and submitted an offer in XXXX XXXX for {$240000.00} - the actual value of the home, per SPS. Today SPS has countered the buyer, advising they require a NET of 95 % of the appraised value. In a short sale the bank ( SPS ) is legally obligated to pay the realtor commission, transfer tax and title insurance. This means unless the buyer pays SUBSTANTIALLY over market value for the home there is no way to get them 95 % of the value as their NET. This is another attempt for SPS to force my client into foreclosure. My client is a double amputee and is wheelchair bound - he can not live in this two story house. This is the second CFPB complaint against SPS on this particular file.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-03

Bayway, NJ

Problem with customer service

Credit reporting, credit repair services, or other personal consumer reports: Credit repair services

Complaint: The homeowner 's house was damage as a result of the storm. Her insurance Company came to appraised the damage and sent the check to SPS Mortgage Servicing Company on XX/XX/XXXX The Homeowner hired a contractor to do the work and papers was filed with SPS by the contractor. The contractor was later dismissed because he was not certified and did not have the proper license. He did not do any work on the house. The homeowner then hired a second contractor who was certified and licensed and the papers were filed with SPS. SPS then required contractor # 1 to sign a paper stating that he is no longer the contractor on the job. He did not sign the paper nor will he cooperate with SPS. The policy of SPS is when this situation occurs they will call the contractor 3 times once per week in the event the contractor does not respond they will forward the insurance check to the homeowner. SPS has had the check in excess of {$7000.00} since XX/XX/XXXX. SPS made the first call to the contractor on XX/XX/XXXXand none after. On XX/XX/XXXXSPS stated that they did not make the second and third call to the contractor and therefore we have to start all over again. Everytime it rains the homeowner 's house is damage as a result. This is a hardship to the homeowner because SPS has had the check sinceXX/XX/XXXX and is intentionally withholding the money from the homeowner so that she can complete the work.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-03

Oxford, GA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: SPS did not tell me ( written or verbally ) that my house was put in foreclosure. I did not recieve any certified letters or anytging. SPS took it upon themselves to notify XXXX XXXX XXXX XXXX an attorney and counselor at law to put my house in foreclosure. I have an attached letter stating that XXXX XXXX sent dated the foreclosure letter for XXXX XXXX2017. I called SPS and they told me they did not know why XXXX XXXX sent the foreclosure letter without their approval or before they informed me of the foreclosure date. I am in a predatory loan and at new law was passed that protects homeowneemrs against predatory lending and any interest rate over 5.5 % is considered predatory. I have a 8 % loan SPS should be informed that it I am a victim of predatory lending I can sue the bank. Please, stop the foreclosure and give me a modification.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-03

Lakewood, WA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: This file has been in review for over 100 days, a complete packet was received/confirmed months ago. However, week after week underwriting requests documents they already have on file or clarification on thing that were already noted and provided. It is one thing after another and zero progress is being made.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-03

NH

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Attempted to assume and receive a mortgage modification after my mothers XXXX XXXX/XXXX/XXXX. Applied through loan servicer ( Select Portfolio Servicing ) on XXXX/XXXX/XXXX. Denial letter received from loan servicer on XXXX/XXXX/XXXX for the following stated reason : Discharged Bankruptcy not Readfirmed Mortgage was already in an active modification and was based on my mother and my income prior to her XXXX XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-03

Church Hill, MS

Took or threatened to take negative or legal action

Debt collection: Mortgage debt

Seized or attempted to seize your property
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response