SELECT PORTFOLIO SERVICING, INC
Consumer Complaints
There are over 9109 complaints on file for SELECT PORTFOLIO SERVICING, INC. Dated between 2019-12-06 and 2012-02-28.
Complaints Page 101
2017-11-16
Warrenton, VA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-11-16
Dallas, GA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-11-16
Cheverly, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: COMPLAINT OF FRAUD WITHIN THE ORDER TO DOCKET BY SELECT PORTFOLIO, ATTORNEYS, XXXX XXXX AND XXXX XXXX XXXX FACTS : My wife and I refinanced our house XXXX of XXXX with XXXX XXXX XXXX XXXX. The amount of the loan was for {$400000.00}. At an interest rate of 7.875 %.
Sometime in XXXX we received notice to pay XXXX of which payments were made Sometime in XXXX we received notice to pay XXXX XXXX XXXX of which payments were made.
Sometime in XXXX we received notice to pay Select Portfolio located in Utah of which payments were made.
Complainant has never paid XXXX XXXX or had any contact with said bank until the foreclosure proceeding.
XXXX XXXX, XXXX XXXX law XXXX located in XXXX XXXX filed an Order to Docket to foreclose on our home.
DOCUMENT # 1 Discloses the notice to the court of the Order to Docket, with the purported required documentation attached. It also contain an Affidavit of notice to foreclose. Said affidavit contain statements, in part that the documents enclosed and sent by Select Portfolio are true and accurate copies of the originals. Also it discloses a Deed of Trust Affidavit that attest to the Deed of Trust being a true and accurate copy.
DOCUMENT # 2 Discloses a purported Assignment of Deed of Trust that suggest that XXXX XXXX XXXX XXXX assigned the Deed of Trust to XXXX XXXX XXXX XXXX XXXX ( XXXX located in XXXX Va.
The agency should note that the document is actually not signed.
Research of XXXX XXXX disclosed that the signature is fraudulent as well as the notary clause at the bottom of the page being omitted.
The agency should also note that the Date Available in the left hand margin discloses a date of XXXX/XXXX/XXXX and was printed XXXX/XXXX/XXXX. Said date in the margin and the date of filing which discloses XXXX/XXXX/XXXX does not correspond as a normal practice of the recorder of deeds.
The agency should also note that this document after a research was not found within the land records.
Further the loan number on all of the assignments does not correspond with the loan number from argent on the deed of trust and the note. The loan number on the copy of the Assignments of Deed of Trust is the same account number assigned by XXXX and XXXX.
DOCUMENT # 3 Discloses an Assignment of Deed of Trust from XXXX to XXXX XXXX. The date of the purported transfer was XXXX/XXXX/XXXX. The agency should note the space above the title on the document and the open space at the bottom of the document under the notary seal.
DOCUMENT # 4 Discloses a copy of the same Assignment of Deed of Trust obtained from the recorder of deeds as Document # 3. However Document # 4 discloses a loan number at the top of the page and a barcode that was omitted from document # 3. Also it discloses that said document should be returned to XXXX XXXX XXXX as well as its initials coupled with XXXX and a barcode.
DOCUMENT # 5 Discloses a copy of the Deed of trust obtained by the complainant on XXXX/XXXX/XXXX. This is evident by said date contained in the left margin of said document. The agency should note the number XXXX appears on every page of the document.
DOCUMENT # 6 Discloses a copy of the Deed of Trust contained in the Order to Docket. The agency should note that the numbers have been omitted on every page as well as a portion of the initials of the signatories.
DOCUMENT # 7 Discloses an affidavit of the ownership of the note. It states XXXX XXXX to be the holder of the note. What it does not state or disclose is the chain of title of said note. Further the note that it refers to in said affidavit is the original note executed by XXXX. Commercial Law 3-203 cmt.2 discloses that a person not identified in a note who is seeking to enforce it as its owner or holder must prove the transfer by which he acquired the note. Said affidavit does not disclose how it obtained the note through transfer.
DOCUMENT # 8 Discloses the notice of impending foreclosure from XXXX XXXX which has merged with XXXX XXXX XXXX the signatory of the Order to Docket.
I have also included for your appraisal the original note and a copy of the note included in the order to Docket. Also find enclosed documents evidencing the relationships with XXXX, XXXX and Select Port Folio.
Senario : Research indicate that XXXX entered into a settlement agreement regarding illegal lending and predatory lending practice involving the prime mortgage market. Further in XXXX XXXX went out of business.
XXXX followed by XXXX purportedly obtained the note and collected upon it. XXXX after merger or purchase of XXXX also entered into settlement agreements with various states and federal agencies concerning the same issues that plagued XXXX.
XXXX agreed to a series of actions as part of the settlement. XXXX entered into an agreement with Select Portfolio to service the prime mortgages before reduce exposure and detection of non compliance of the agreement.
Upon default of the loan, Select Portfolio task was to provide the Attorneys with the required documentation for foreclosure. Select Portfolio in this matter needed to establish that XXXX had transferred the note and deed of trust to XXXX before becoming defunct. Hence the purpose of DOCUMENT # 2 was to attempt to establish an assignment to XXXX with XXXX ultimately assigning/transferring the rights or standing to XXXX XXXX.
The purpose for omitting the loan numbers and identifying indicators were to eliminate detection for all the aforementioned parties with legal exposure and non compliance with the entered into settlement agreements.
Noticeably missing is assignments to XXXX and XXXX. Therefore XXXX, XXXX and Select Portfolio illegally collected monies from the complainants since the note was never transferred to them. The fraudulent assignment evidence the criminality. If the documents were proper a clear path of assignments would have been included in the Order to Docket.
As a result of the legal entanglements by XXXX and XXXX, there was a need for a third party which was fulfilled by XXXX XXXX.
As the affidavit disclose, Select Port Folio was a active participant in this scheme from the onset. Therefore a request is made to investigate Select PortfoliXXXX in conjunction with all the aforementioned for financial crimes.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-11-16
San Jose, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-11-16
Fort Washington, MD
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-11-16
Anaheim, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: On XX/XX/XXXX I sent correspondence to Select Portfolio Servicing ( SPS ) notifying them of their violation ; of California Statue Limitations four years and my rights under the Servicemembers Civil Relief Act ( SCRA ). On XX/XX/XXXX responded to my letter stating they would reply ; no response was given except for foreclosure.
First, violation by SPS I have a family member who is Active XXXX XXXX. He was enlisted in XXXX. I notified SPS of our rights under the SCRA and asked for them to stop Foreclosure proceedings on XXXX XXXX XXXX XXXXXXXX CA XXXX. XXXX proceeded with those actions and foreclosed on XXXX. In violation of our rights under the SCRA.
Second, violation by SPS California Statue of Limitations for written contracts is 4 years. The last date of payment on this loan was XXXX. They filed the Notice of Trustee 's Sale on XXXX. In violation of California Code of Civil Procedure 337.2 4-year time limit ; no action shall be brought.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-11-16
Washington, DC
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-11-16
Naples, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-11-15
W Barnstable, MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-11-15
Phoenix, AZ
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: SPS is reporting late payments during the loan modification even though they advised me they would not report late payments. They forced me to go past due and would n't take my payments promising me that it would n't show late on credit.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-11-15
Cheverly, MD
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: I have been working on a loan modification with XXXX XXXX XXXX for over 5 years. I completed numerous RMAs, continuously provided documents, pay stubs, bank statements, tax returns, W2s, letters of hardship, etc. It has been an endless request for and submission of documents. However, no one can tell me the status of the application. They just send me a new RMA to start over. To help us get the modification, we started working with XXXX XXXX, a community housing program in XXXX XXXX. XXXX submitted a modification package for us. Over the last year, XXXX has been in the same perpetual circle that we were in. XXXX has asked XXXX to start over 5 times and like us, they just keep sending in documents with the only response being more of the same documents and then a request for a new RMA and start again. This process is grossly unfair to the consumer.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-11-15
East Carolina Univ, NC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-11-15
Newnan, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Select portfolio is attempting to foreclosure on my home with a fraudulent assignment The assignment was created after the cut off date of the trust filed with the United States Securities Exchanges.The document contain signatures of well known robo signers. I asked for proof of claim because the power of atty I gave to the the origination of loan in 2006 has being rescinded from the borrows waive of rights I appoint my self as Power of Atty.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-11-15
Mcdonough, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-11-15
Fayetteville, NC
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-11-14
Pacifica, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-11-14
Fresno, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-11-14
Patterson, MD
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I am filing this complaint as I feel my property is being foreclose on illegally. I have had this loan since XXXX and have maintained my payments since I obtained it. In XXXX after the mortgage crisis my loan got sold to a servicer which did not contact me for 6 months to let me know they were servicing it and for me to be able to make my payments. The lender I had before went out of business and they sent me a letter to let me know, and that they would be contacting me to advise where my payments could be made. I did not receive any other correspondence for 6 months until the new servicer contacted me for payment to let me know I owed 6 months and that they were my new servicer. At this point being that I did not know who to make payments to, and the new service showed up asking for 6 months of payments which I did not have at once, they put me under a default foreclosure status. I attempted to work with them however, nothing was fixed or solved rather than them contacting me to pay the debt in a Lump sum. To make matters much more difficult, my wife during this time period got diagnosed with a difficult terminal XXXX which caused her to stop working and reduced our household income, which took several years for me to get back up while working an extra job so I could make sure to be able to make good on my expenses including my mortgage.
3 years ago SPS took over the loan and for some reason they were sending all my mail to an address which they claim the previous servicer made up. The address they were sending it to was XXXX XXXX XXXX, XXXX, MD XXXX. This is an address which I ahve never used, nor do I know where it came from, or where that is as that city does not exist. Since then they have been sending my mail there for 3 years until I called in a few months back and I asked about my mail and I had to change my address to property address as it should have always been, being that I never changed it with SPS or my previous servicer, rather it was completely made up on their part and they can not provide a time when it was changed or how it was changed, or why it has a made up city and a made up address which in reality does not exist.
To make matters even more difficult during the past year I have never received any contact form them to try to assist me in getting back on track with the debt, but rather they were just moving forward with foreclosure without any concern of having contacted me or tried to reach me in order to get the account back on track. In speaking to a representative ( CASE MANAGER ) for my case 2 weeks ago when I called in she stated that they did not have a phone number, and that they had 5 different numbers that they were calling but disconnected. When asked were SPS obtained these numbers the representative stated that 1 of them they had from the previous servicer and that the other ones they had researched themselves online and through their means, which basically means they added numbers to my account that they found online without even knowing if it was my number. Once veryfying that these numbers were not mine or were disconnected, they proceed to attempt to call them without ever contacting me or findging a more appropriate way to contact me.
During this time not only were they sending my mail to a mad eup PO Box address with a city that does not exist, but furthermore calling 4 different number that were disconnected that were not my numbers, but numbers they found online that were not my phone numbers.
This all brings the folloqing questions. I have had my property for 10 years and have been working for the same company in the same building for 20 years. If they supposedly researched me to get my number and my job has not changed in 20 years, which means they have my employment informatiion since I got the loan in XXXX and has not changed, why did they not attempt to contact me through there? Why did they not attempt to send me ALL my mail rather than " some '' certified letters to my property address? Where did they come up with the made up PO Box address? who changed? why is the address to a non-existing city?
All of these questions were not able to be answered by the representative of the ombudsman ( advocacy group ) department at SPS. Furthermore in speaking to this department and explaining all these concerns today, the representative explained that they were going to be requesting the postponement as they did not know how that address was placed on filed and could not provide a time of when it was placed or by who. After being told it would be postponed, the representative got back on the line and stated she was sorry but now they would not be postponing it because they saw a couple of certified letter went actually to my property address, even though they had the PO Box on file since they got the loan, all the way to XXXX XXXX when I called in and asked why I was n't getting mail and they actually changed the mailing address. The fact that they go back and forth in one phone call where they are admitting they made a mistake and would postpone, and later in the same phone call they come back and say they did n't make a mistake and they are moving forward with the sale date, makes me feel I am being wronged in the foreclosure process. Furthermore the foreclosure attorneys on file do not seem to have these answer either when I brought the concern to them.
All of these things combined and the fact that I have been doing research on foreclosure being carried out illegally, without taking the necessary steps required by law, makes me feel that my property is being foreclosed on illegal and that I was not given a fair chance at getting this loan back on track. I hope that through this mean I am giving a fair chance at getting my loan back on track as I was not informed or contacted by them as I should be, being that they did not contact the right phone number and sent my mail to a fictitious address, which they can not explain how or when they got.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-11-14
Madison, WI
Incorrect information on your report
Mortgage: Conventional home mortgage
Complaint: XXXX XXXX XXXX reported to the credit bureaus that my XX/XX/XXXX payment was 30 days late and this and untrue and fraudulent. My XX/XX/XXXX payment was paid on XX/XX/XXXX due to health issues with my husband. 27 days does not equal 30 days late. Since then I have paid my mortgage ahead of time to prevent missed payment when life circumstances arise. Select Portfolio states that XX/XX/XXXX was reported late to the credit bureaus because I was late in XX/XX/XXXX this is vengeful and fraudulent. I sent Select Portfolio several payments since XX/XX/XXXX that were well over my monthly, mortgage obligation. I do not understand how I can have a 30 day late when I usually pay more than what is owed. I will like the 30 day late removed from my credit report for XX/XX/XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-11-14
PA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: My wife and I filed a application for mortgage modification XXXX 2017. I was a sent a letter requesting documentation ( please see attached ) I sent the requested information and was informed by Select Portfolio Servicing that no foreclosure proceeding would take place during the modification process. Approximately 2 weeks later we received a Act 91 notice of default and foreclosure. We have provided all the documentation requested as told to me. I have spoken with numerous people and each person request different information in different formats. One person recently informed me she did not know what a COLA ( cost of living increase adjustment ) from Social Security.
I am fully XXXX and live on a fixed income, my wife works and her aunt resides with us and pays us monthly rental income. We have every intention of remaining in our home and have no where else to go, our credit is poor and renting will cost us more than our mortgage each month.
I feel that SPS is stalling in order to foreclose and take our property. We have fallen behind on our mortgage due to numerous circumstances primarily my XXXX and inability to work fulltime. I have since obtained XXXX and combined with my wife 's income can now manage our mortgage payments but need the arrearages modified over time. Please help me in getting this resolved.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-11-14
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-11-13
MI
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: We already have a pending CFPB complaint that SPS has not responded to. In addition to that complaint, we are having issues with SPS now fabricating problems with our paperwork so that they can further delay our file. XXXX spoke with XXXX says need XXXX, need XXXX - did XXXX and submitted XXXX. XXXX with XXXX on XXXX - she confirmed XXXX and the " additional expenses ''. I sent in XXXX XXXX. Sent 1st lien approval on XXXX - resent to XXXX on XXXX while on the phone with him. No mention of needing XXXX. Sent in updated HUD XXXX due to SPS delays. XXXX with XXXX on XXXX - says still showing opened for a MOD review?! She was escalating the file on XXXX says we will have a reply in 48 hours. Called today - rep acts like there is no ESC, like file has never been sent to Investor and that no docs have been submitted.
Today the escalations representative XXXX is telling me that they are still missing documents and that there is a pending counter offer. This has already been addressed - so now she says that although we used the SPS form we should have known to insert a signature and date on the pages of the XXXX that do not ask for it. I 'm not sure how we would know to do that or why they would n't put the signature block and date in there if that is what is required.
I am now on the phone with a supervisor XXXX who says that was the wrong form ( although it was on their web site ) and that he will fax and e-mail me the form needed. That the previous rep was incorrect that we do not need to fabricate a section for a signature.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-11-13
NC
Applying for a mortgage
Mortgage: Other type of mortgage
Complaint: XXXX Mortgage inflated my Mortgage Principle balance of {$84000.00} to XXXX. XXXX sold my mortgage to Select Portfolio XXXX XXXX and stated my principle balance was {$130000.00} when the loan was sold. XXXX illegally inflated my principle balance by {$150000.00} dollars incurring fees and mortgage modification in house which was never approved by XXXX. I never received any final agreement from XXXX in XXXX. I received a Military assistance program for 36 months of a fixed rate of XXXX percent and a mortgage payment of {$490.00} I was a victim of the Mortgage crisis bubble of XXXX, XXXX was told by the Federal government when they received the " Bailout Money '' to restore all distress properties to a fix rate under the Home Affordability Program " HARP '' but XXXX instead choose to initiate an in house Loan Modification that was never finalized in XXXX. XXXX made money selling off my mortgage and made a profit of {$150.00} or greater. I have a copy of the Detailed Transaction History that shows no Modification made in XXXX through XXXX XXXX. XXXX added the last two transaction in XXXX XXXX. I want my Principle balance restored back to {$84000.00} which is item number 491 of the Detailed Transaction History
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-11-13
Brooklyn, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Dear CFPB : Please be advised that I represent XXXX XXXX in a modification. She was issued a trial plan which she paid through XX/XX/XXXX when the lender SPS stop taking her payments. At the conclusion of the trial payment in XX/XX/XXXX, my office proceeded to call weekly from XX/XX/XXXX to XX/XX/XXXX2017 being told on 8 different phone calls that the final modification was being generated and would be mailed to XXXX XXXX. In XX/XX/XXXX we were told that there was a problem issuing final modification because someone had registered a contract on the property. XXXX XXXX had no idea who the person was. Upon further investigation, it was discovered that a investor who had previously tried to purchase the property, illegally registered a contract and failed to remove the contract of sale when the short sale was not approve by SPS. SPS was aware of the homeowners attempt to previously short sale the property. My office contacted SPS and informed them we were going to get the contract removed from the title and they informed us final modification would be issued once contract was removed. We have forwarded SPS the documentation showing contract was cancelled and now instead of issuing a final modification, they are attempting to have our client start the entire modification process again.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-13
Ridley Park, PA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation