SANTANDER BANK, NATIONAL ASSOCIATION
Consumer Complaints
There are over 3283 complaints on file for SANTANDER BANK, NATIONAL ASSOCIATION. Dated between 2019-12-04 and 2011-12-15.
Complaints Page 4
2019-09-06
Manhattan, NY
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Problem with fees or penalties
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-05
Allentown, PA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-05
Roselle, NJ
Problem when making payments
Payday loan, title loan, or personal loan: Personal line of credit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-04
Jamesburg, NJ
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Complaint: Om XX/XX/XXXX, after receiving a promotional offer from Santander Bank in the U.S. mail, my wife and I opened a joint checking account at the Santander XXXX branch. Santander promised a {$400.00} bonus if we made {$2000.00} in direct deposits to a new checking account within 90 days of opening the account.
On XX/XX/XXXX, I instructed my XXXX financial advisor, XXXX XXXX, to make a {$2100.00} distribution from my IRA account and directly deposit it to my Santander checking account. Since I am a preferred XXXX client, who is entitled to free wire transfers, XXXX XXXX made the direct deposit by wiring the distribution to my Santander checking account.
On XX/XX/XXXX, I called Santander 's published telephone number, XXXX, to find out how I would receive the {$400.00} bonus. I spoke to XXXX, who checked my account and said that I have met the requirements for the bonus. She said that no action was required on my part and that after 90 days from the account opening date, the {$400.00} would be credited to my checking account.
On XX/XX/XXXX, I accessed my Santander checking account online and found that the bonus had not been deposited. I called the branch and spoke to XXXX, who said that a wire transfer is not considered a direct deposit. I explained that it was a distribution from my IRA and that XXXX made the deposit directly from my IRA to my Santander checking account. I told her that XXXX at the XXXX number said that the requirements were met. However, she insisted that my deposit did not meet the requirements. She transferred me to XXXX, the supervisor, who told me that she would appeal my case to the back office.
Two days later, XXXX informed me that the back office ruled that the {$2100.00} wire transfer made directly from my XXXX IRA to my Santander checking account would not qualify as a direct deposit. Therefore, I would not receive the {$400.00} bonus.
I would appreciate your assistance in convincing Santander Bank to do the right thing. I requested a direct deposit. XXXX felt it was taking the extra step by making a wire transfer to expedite my deposit. By the way, Santander charged me {$13.00} for an incoming wire transfer.
I have included the following attachments : A. Letter from XXXX verifying that I requested a direct deposit and that they directly wired {$2100.00} from IRA directly to Santander checking account.
B. 4 images showing the promotional offer sent to us by Santander.
Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-03
Staten Island, NY
Problem with a lender or other company charging your account
Checking or savings account: Savings account
Transaction was not authorized
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-31
Wilmington, DE
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-30
CT
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-30
Downingtown, PA
Managing an account
Checking or savings account: Checking account
Banking errors
Complaint: I enrolled in a XXXX XXXX Checking account promotion for {$400.00} on XX/XX/2019. The promotion indicated that to qualify I would need to do direct deposit of a total of {$2000.00} or more within 90 days and then the bonus would be applied 30 days later. It is XX/XX/2019 and I have not yet received the bonus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-29
Corbins Corner, CT
Managing an account
Checking or savings account: Other banking product or service
Fee problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-29
Addisleigh Park, NY
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-29
Brooklyn, NY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-28
Morningside, NY
Managing an account
Checking or savings account: Other banking product or service
Problem making or receiving payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-27
College Hill, PA
Managing an account
Checking or savings account: Checking account
Banking errors
Complaint: XXXXVisa XXXX Was suppose to be paid {$330.00} on XX/XX/XXXX. They are denying that a payment was ever receved by XXXX XXXX Visa Credit Card. They have stated that they never received payment documented with online banking as XXXX # XXXX. They are also claiming that they only ever received payments of {$45.00} or less being the minimum account which only brought the account balance down by {$1.00}. XXXX XXXX Visa is claiming non-payment for the duration of the entire account begining XXXX of XXXX. Please send copies of all payments made by me and received or cashed and applied to account XXXX to me and to this creditor. Which is a service that online banking provides when a biller denies having received payment.
Again my account has been taken over by hackers. Most of my emails were deleted and I have been receiving false emails of the same name with emoticons that are not flagged as spam because they cloned and replaced the mail address of the company. Email is disabled and no longer working for me. Please do not send email to me. Only contact me via United States Postal Mail. Since XXXX my outgoing phone calls have been intercepted by a call center of hackers who represented them as businesses that I receive services from. XXXX XXXX /XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-23
Hazlehurst, GA
Closing an account
Checking or savings account: Savings account
Can't close your account
Complaint: On XX/XX/2019 I send a Letter to Santander Bank requesting all accounts associated with my social security number XXXX be closed and all monies be send to my current address. I enclosed a mortgage statement as proof of address.
I am dissappointd because the Santander Bank refuse to close my account. I was told to go to a local branch. There are no branches where I am currently residing.
I am XXXX years old and feel like I am experiencing elder abuse ; because the Santander Bank has denied me access to my account via ATM cards ; but has it open so they can benefit from direct deposits into my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-22
Danvers, MA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Was not notified of investigation status or results
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-21
State College, PA
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-20
San Diego, CA
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Deposits or withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-17
Addisleigh Park, NY
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-15
Dracut, MA
Opening an account
Checking or savings account: Other banking product or service
Didn't receive terms that were advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-14
Philadelphia, PA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: I applied for a modification of the first position mortgage and was approved for a trial modification. I am eligible for a permanent modification if I resolve the liens against the property.
I have entered into a repayment agreement with Santander but they are refusing to issue me proof that they consider their lien subordinate to the XXXX mortgage. They stated that the nature of the lien makes it subordinate and they are refusing to issue a letter or email stating that they are subordinate. I have also sent a subordination form to them that XXXX has drafted and they refuse to complete the form.
If I don't get any help with this, I will lose my home. XXXX issued a denial letter today stating that I was denied based on the fact that I have not resolved my lien.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-13
Wallington, NJ
Managing an account
Checking or savings account: Checking account
Cashing a check
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-09
Somersworth, NH
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I called Santander Mortgage Services on XX/XX/XXXX to insure that my mortgage which would be paid in full on XX/XX/XXXX would not continue to be auto drafted from my checking account. The normal date of the autodraft is XX/XX/XXXX. Santander is also my bank but they do not communicate with each other.
I was told that the because the balance would be paid in full there would be no auto draft.
On XX/XX/XXXX, I called again because I saw a " pending '' auto draft for the mortgage amount showing in my checking account. I was told at this time that the amount would NOT be charged to my account because the balance of my mortgage was paid in full.
On XX/XX/XXXX, I saw that the autodraft for a fully paid mortgage was still taken out. It is over {$1400.00}. I called again and was told the following : Auto draft is prepared by Mortgage services several days in advance. The mortgage wasn't paid in full until the XXXX, and the only way I would be reimbursed would be a check mailed US MAIL to my address and wouldn't occur for 10 - 14 days. I was also told that the first person I spoke to last week gave me wrong information about auto draft coming out. I asked for the amount to be reimbursed to my checking account immediately. I was told that I had to provide by fax or email a copy of my bank statement showing the amount of the mortgage coming out of my account and they would reimburse me directly to my checking account. I did this BOTH by email and by FAX as well as provided them a copy of the address change submitted earlier. It is now XX/XX/XXXX, and I have yet to be reimbursed my overpayment.
I gave the company more than 3 business days to stop auto draft. Furthermore, the closing attorney who handled the sale of my house and the subsequent payoff notified them several WEEKS before the autodraft that the loan would be paid off. It is fairly simple to put an alert on a file and not continue to deduct the mortgage.
It is my opinion that the company does this deliberately because it allows them to continue to earn interest on the amount they withdraw. It is unconscionable that 10 days after identifying the error ( when the autodraft was listed as pending ) I still am not reimbursed. What if this amount had caused me to be over drawn? What if other bills could not be paid? I am lucky that this is not the case for me but I am extremely disappointed at how this company rakes consumers over the coals for the sake of a few dollars.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-09
Wrentham, MA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: FHA mortgage
Complaint: I applied for a loan modification. I submitted the paperwork and they received it on XX/XX/XXXX. On XX/XX/XXXX I got my first packet ( dated XX/XX/XXXX ) in the mail requesting more documentation. I called the company to explain it would take time for me to get these further documents because of my divorce and current restraining order against my husband ( becasue of XXXX XXXX ). They told me the foreclosure was on hold once the application was received and to just get the additional paperwork in as soon as possible. On XX/XX/XXXX I mailed more documents out, due to arrive XXXX. On XX/XX/XXXX I received my second packet ( dated XX/XX/XXXX ) in the mail requesting more documents. On XX/XX/XXXX received an email asking for further documents. I emailed all the documents I could get on XX/XX/XXXX out. That same day I got a call from my fathers wife ( who live XXXX minutes away ) alerting me to foreclosure paperwork ( dated XX/XX/XXXX ) that was left at their house for me. This is duel tracking as I was told foreclosure was on hold when the application arrived, yet the foreclosure was still pushed through.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-02
Manhattan, NY
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Deposits or withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-02
Hulmeville, PA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation