RoundPoint Mortgage Servicing Corporation

2015-06-09

Hillsdale, NJ

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company disputes the facts presented in the complaint Closed with explanation

Disputed: No Timely Response

2015-06-07

Brownstown, MI

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Disputed: No Timely Response

2015-06-03

Itasca, IL

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company disputes the facts presented in the complaint Closed

Disputed: No Timely Response

2015-05-29

Houston, TX

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company disputes the facts presented in the complaint Closed with explanation

Disputed: No Timely Response

2015-05-27

Park City, IL

Other

Mortgage: FHA mortgage

Company Response: Company disputes the facts presented in the complaint Closed with explanation

Disputed: No Timely Response

2015-05-22

Simi Valley, CA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Disputed: Yes Timely Response

2015-05-22

Chicago, IL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company disputes the facts presented in the complaint Closed with explanation

Disputed: No Timely Response

2015-05-21

Independence, KY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company disputes the facts presented in the complaint Closed with explanation

Disputed: Yes Timely Response

2015-05-20

Albuquerque, NM

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation

Disputed: No Timely Response

2015-05-20

Gloucester City, NJ

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Roundpoint Mortgage Servicing Company says I owe them {$3700.00} which represents an escrow shortage. They assumed my mortagage in XX/XX/XXXX from XXXX XXXX XXXX XXXX. I have received XXXX prior Annual Escrow Account Disclosure Statements from Roundpoint ( XX/XX/XXXX and XX/XX/XXXX ) indicating I had a surplus. This is Roundpoints accounting and due diligence errors and I should not have to suffer financially because of it.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-05-18

Miami, FL

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: XXXX/XXXX/XXXX -- -Emailed Roundpoint loan modification packages previously sent to XXXX as Roundpoint Mortgage representative said I could send them in instead of waiting on XXXX XXXX to send them as part of the loan servicing transfer. XXXX/XXXX/XXXX -- -I called Roundpoint and spoke with XXXX XXXX in the Loss Mitigation Dept. , he requested : 1. ) 2 months of bank statements both borrowers. 2. ) Non-borrower contribution letter +last 30 days of pay stubs for {$300.00} additional income. 3. ) New date on RMA 4. ) Last 30 days of pay stubs for both borrowers 5. ) XXXX Tax returns for both borrowers 6. ) XXXX form for both borrowers with update date. XXXX/XXXX/XXXX -- -I emailed Roundpoint Mortgage borrower 's : RMA w/ current date, Non-borrower contribution letter and XXXX form 's for both borrowers. XXXX/XXXX/XXXX -- -I emailed Roundpoint Mortgage : XXXX 's Tax Return ; XXXX XXXX XXXX paystubs, XXXX XXXX XXXX paystubs & XXXX XXXX paystubs. XXXX/XXXX/XXXX -- -I emailed single point of contact ( SPOC ) at Roundpoint Mortgage both borrower 's XXXX tax returns. XXXX/XXXX/XXXX -- Spoke with XXXX @ RoundPoint, he stated there are no documents missing, however, the borrower needed to complete a phone interview and schedule a property inspection. XXXX/XXXX/XXXX -- -Client complete phone interview and is waiting for Roundpoint Mortgage to get back to her on when they will schedule property inspection. XXXX/XXXX/XXXX -- -Spoke with Roundpoint representative to advise that realtor for the property inspection has canceled XXXX and lied about having scheduled the inspection for this Tuesday. XXXX/XXXX/XXXX -- -Spoke with XXXX XXXX @ Roundpoint Mortgage, he said the inspection was completed and received on XXXX/XXXX/XXXX. XXXX/XXXX/XXXX -- -I called SPOC, he stated there is no update at this time, I advised there had not been a substantial status update in quite some time. He advised that he would have filed reviewed. XXXX/XXXX/XXXX -- Spoke with XXXX @ Roundpoint Mortgage, he advised the file is still with the under writer and that he would send a message to the SPOC XXXX XXXX, and ask for him to get back with me. XXXX/XXXX/XXXX -- -I called and spoke with SPOC, he said the file was initially sort of denied because Roundpoint Mortgage had n't received the property inspection valuation but then it came in so the file was " placed back in the cue. '' However, since there are other files that need attention this file has been pushed back a bit. The SPOC said he would escalate the file. He asked that i call back Thursday. XXXX/XXXX/XXXX -- -Spoke with Roundpoint representative XXXX who advised that the file is still being reviewed and that there is a new SPOC , XXXX XXXX - XXXX. XXXX/XXXX/XXXX -- -I left SPOC , XXXX XXXX , a voicemail to follow up. XXXX/XXXX/XXXX -- -I spoke with XXXX XXXX XXXX, she advised that no update was available. She said she would need to escalate the matter and that she brought it to the attention of her manager. She advised the new SPOC should contact me early next week to advise status as she needed to do some research to figure out what is the delay.
Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Disputed: No Timely Response

2015-05-15

Clarksville, MO

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I refinanced my home in XXXX 2015, the refinance company sold my mortgage to Roundpoint mortgage servicing provider on XXXX XXXX, 2015. That company, to my knowledge made no attempt to find out who my insurance company was. made no attempt to find out who my insurance company was. They already had the insurance and money that I had put in to the account but did not follow through with paying my mortgage insurance. When my insurance company realized that my insurance was about to be canceled they called me, told me what was going on so I called Roundpoint, talked to a man named XXXX. He did call my insurance company to make arrangements. He was told by myself and by my insurance company that we were already in the grace. And that my insurance was due to be canceled midnight XXXX XXXX. He said that it would get handled in plenty of time, but on XXXX XXXX, 10 days later, my insurance still had not been paid, again my insurance company alerted me and I called Roundpoint again. They told me that a check has just been sent. On XXXX XXXX my insurance company called me and suggested I put the insurance on my credit card I refinanced my home in XXXX 2015, the refinance company sold my mortgage to Roundpoint mortgage servicing provider on XXXX XXXX, 2015. That company, to my knowledge made no attempt to find out who my insurance company was. made no attempt to find out who my insurance company was. They already had the insurance and money that I had put in to the account but did not follow through with paying my mortgage insurance. When my insurance company realized that my insurance was about to be canceled they called me, told me what was going on so I called Roundpoint, talked to a man named XXXX. He did call my insurance company to make arrangements. He was told by myself and by my insurance company that we were already in the grace. And that my insurance was due to be canceled midnight XXXX XXXX. He said that it would get handled in plenty of time, but on XXXX XXXX, 10 days later, my insurance still had not been paid, again my insurance company alerted me and I called Roundpoint again. They told me that a check has just been sent. iI refinanced my home in XXXX 2015, the refinance company sold my mortgage to Roundpoint mortgage servicing provider on XXXX XXXX, 2015. That company, to my knowledge made no attempt to find out who my insurance company was. made no attempt to find out who my insurance company was. They already had the insurance and money that I had put in to the account but did not follow through with paying my mortgage insurance. When my insurance company realized that my insurance was about to be canceled they called me, told me what was going on so I called Roundpoint, talked to a man named XXXX. He did call my insurance company to make arrangements. He was told by myself and by my insurance company that we were already in the grace. And that my insurance was due to be canceled midnight XXXX XXXX. He said that it would get handled in plenty of time, but on XXXX XXXX, 10 days later, my insurance still had not been paid, again my insurance company alerted me and I called Roundpoint again. They told me that a check has just been sent. On XXXX XXXX my insurance company called me again and suggested that I put the insurance on my credit card just in case it does n't get credited by midnight XXXX XXXX. As it turns out it 's a darn good thing I did that because my account was not credited with that amount until XXXX XXXX. Today is XXXX XXXX, I am waiting f as it turns out it 's a darn good thing I did that because my account was not credited with that amount until XXXX XXXX. Today is XXXX XXXX, I am waiting for my refund! This is a very huge deal and I am very angry about it.
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation

Disputed: No Timely Response

2015-05-14

Shadle Garland, WA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2015-05-05

Washington, DC

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Hi - I would like to add a person to my deed for the condo I own. I called Roundpoint mortgage XXXX times, wrote them XXXX letters, and they refuse to tell me. I would like to know if I add a person to deed, how does that effect the terms of my mortgage. After XXXX calls, they said XXXX owned the loan. After calling XXXX XXXX times, they said they are only the guarantor of the loan, not the owner. They said Roundpoint mortgage has a responsibility to tell me.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-05-05

Aliso Viejo, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company disputes the facts presented in the complaint Closed with explanation

Disputed: No Timely Response

2015-04-30

Lafayette Hl, PA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Our Mortgage was purchased by Roundpoint Mortgage Servicing Corporation in XXXX of 2014. In XXXX 2014 they took funds from escrow to pay our city tax. In XXXX of 2014 we received notification from the city that our taxes were never paid. We immediately contacted Roundpoint. After some investigation on their end, they told us that they pay taxes in " groups '', and our payment went to someone else 's taxes. Roundpoint said they would correct the error, and make sure our taxes were paid. They never credited our escrow account for the misappropriated tax funds, they just took another deduction from our escrow to pay the tax bill. At XX/XX/2014, they performed a escrow analysis and found our escrow to be short ... They sent us notification that our monthly escrow payment was to be increased by {$100.00}. I immediately called them to ONCE AGAIN complaint that they still had not credited the funds for the misappropriated taxes back to our escrow. Every time I call, I am connected to a different account representative, who always says " they are going to open an investigation ''. I was told I was not able to speak directly to a manager, and that they do n't even speak with management ... They have to email a manager and wait ( with you on hold ) for a reply. I have spent countless hours on the phone with these people, and they ca n't seem to make it right!!! Now, we have no choice but to pay the higher mortgage payment, because if we do n't, there will be negative consequences to our credit history. I am so sorry that this institution purchased our mortgage.
Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Disputed: No Timely Response

2015-04-28

San Antonio, TX

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2015-04-27

Columbus, OH

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Two years in a row, Roundpoint MortgageServicing Corporation forced placement for insurance on my property even though I had insurance coverage in place throughout that time and repeatedly sent copies and had my insurance company send copies. I 've had a total of XXXX documented phone calls, faxes, and letters to Roundpoint during the last 18 months and they have ignored my request to make this right. Each time I 've talked to someone in customer service, they have assured me that they have everything needed and that they see my insurance was in place during that time. I asked repeately XX/XX/XXXX for them to refund the amount they were escrowing since they did not need to force insurance since my was continually in place. They say they can see that they had proof of insurance, but will have to have the escrow department review and contact me. Nothing ever happened. When they forced insurance again beginning XXXX/XXXX/XXXX, I sent them a letter ( attached ) asking for immediate action for this fraudulent action. They just notified me that they will not escrow money for XX/XX/XXXX and have cancelled the forced insurance for this year. No mention of the prior year was given and my call to them gave the same result ( " I can see you had insurance in effect and we have what we need, but I ca n't take action ... '' ). I appreciate your help with this.
Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Disputed: No Timely Response

2015-04-27

Douglas, MI

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Initially, I was not given the full 30 days notice for the sale of the mortgage, as required by law. Since then, my escrow has been miscalculated twice, changing my monthly payments significantly. The first time it took 3 months and submitting the correct paperwork 3 times to get the calculation fixed. This time, my payment is jumping from $ 850 month ( including escrow ) to over {$1200.00} to fix the miscalculation. Despite repeated assurances that Roundpoint will look into this, my calls and emails have not been returned once in 5 weeks. The issues are always simple math mistakes, and have personally made sure RoundPoint has received actual numbers for escrow calculation.
Company Response: Company disputes the facts presented in the complaint Closed with explanation

Disputed: No Timely Response

2015-04-24

Lannon, WI

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-04-23

Compton, CA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-04-22

Lake Havasu City, AZ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation

Disputed: No Timely Response

2015-04-22

Old Tappan, NJ

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company disputes the facts presented in the complaint Closed with explanation

Disputed: Yes Timely Response

2015-04-15

Stkn, CA

Loan servicing, payments, escrow account

Mortgage: Reverse mortgage

Company Response: Company disputes the facts presented in the complaint Closed with explanation

Disputed: No Timely Response

2015-04-13

Philadelphia, PA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response