PNC Bank N.A

2019-10-10

Odell, OR

Managing an account

Checking or savings account: Other banking product or service

Problem accessing account
Company Response: Closed with explanation

Timely Response

2019-10-10

Briaroaks, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-10-10

Finksburg, MD

Closing an account

Checking or savings account: Checking account

Funds not received from closed account
Company Response: Closed with explanation

Timely Response

2019-10-09

Chicago, IL

Managing an account

Checking or savings account: Checking account

Problem making or receiving payments
Complaint: Several on going problems with the PNC banl rather than put my health in any way at risk by formal or whatever type of complaints would rather speak with corporate pnc customer service than immediately over assume the situation that the bank stole my money or had fraudulent workers misrepresenting the bank which has resulted in thousands of dollars of potential unrecoverable or payable total loss financially and put mt health at risk when corporate may be able to fix once they look internally about bank representatives pretending to represent pnc and mislead me to gain account information and access which has been reported to pnc bank.
Company Response: Closed with explanation

Timely Response

2019-10-09

Bay Head, NJ

Incorrect information on your report

Payday loan, title loan, or personal loan: Installment loan

Account status incorrect
Company Response: Closed with explanation

Timely Response

2019-10-09

Birmingham, AL

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Problem accessing account
Company Response: Closed with explanation

Timely Response

2019-10-09

Long Island City, NY

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: Got a loan with PNC bank. https : //www.pnc.com/ They delayed payment of my loan after close by over 20 days. The bank stated they legally have 5 days to deposit funds. Below is a copy of my checking account with zero funds after the 6th day of closing. They insisted on cutting a check to my credit card but were unable to properly cut a check that large and mail it to the correct address. The check amount was XXXX {$20000.00} and the first check was cancelled from the corporate the second check sent to the branch was lost in the mail. Finally after 20 days they the branch cut me a check. I incurred additional fees and interest from my credit card during this time since the original check was cancelled in addition I incurred interest from the bank on the funds they didnt deliver. I was dealing with the branch manager, corporate office and the loan officer. Most of the parties involved stopped returning my emails as if the problem would go away on its own. I sent over 30 emails to various employees and made over 20 calls to the same people. My loan officer XXXX did was impossible to reach XXXX XXXX XXXX NMLS # XXXX Loan Processing Analyst Fulfillment, XXXX XXXX XXXX XXXX XXXX XXXX PNC Bank XXXX XXXX XXXX XXXX XXXX, PA XXXX ( p ) XXXX ( f ) XXXX XXXX They eslcalted my case to XXXX XXXX who simply stopped returning my calls after the 2nd check was lost in the mail XXXX XXXX XXXX XXXX, XXXX Client Relations PNC Bank XXXX : XXXX Fax : XXXX XXXX I was dealing with this branch who refused to provide the XXXX name after i stated i would file a complaint. Address : XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XX/XX/XXXX, NY XXXX
Company Response: Closed with explanation

Timely Response

2019-10-09

AZ

Closing an account

Checking or savings account: Savings account

Funds not received from closed account
Complaint: In XX/XX/XXXX, I discovered an allotment of {$35.00} bi-weekly from my payroll ( with the U.S. Postal Service ) to PNC Bank. When I called the bank, the bank told me there was no record of this allotment. I cancelled this allotment on XX/XX/XXXX. I fell ill, and forgot about this problem. Recently, I ran across the printout from the Postal Service where I cancelled this allotment to PNC. I decided to pursue this inquiry, as I do not recall ever authorizing this allotment or withdrawing any money that went to PNC Bank. I provided PNC Bank with a copy of the allotment cancellation, which included the Routing Transit Number XXXX, Account Number XXXX, Account Type Savings and Amount {$35.00} bi-weekly. I sent this information to PNC Bank by certified mail. PNC Bank replied on XX/XX/XXXX stating they are " unable to locate an account on file at PNC Bank ''. Signed only by " PNC Bank Retail Operations ''. I don't know how many times the {$35.00} allotment went to PNC -- I didn't catch this allotment till XX/XX/XXXX. I don't know if there's been any fraud involved, but my money seems to have disappeared. I would appreciate it very much if you would investigate as I am not getting any cooperation from PNC Bank. Thank you.
Company Response: Closed with explanation

Timely Response

2019-10-09

Wilkes Barre, PA

Managing an account

Checking or savings account: Checking account

Fee problem
Complaint: On XX/XX/2019, a Over Draft was made to my PNC account. However, I cleared the overdraft the same day and as per PNC customer service they were unwilling to refund me back my Overdraft fee. As per PNC checking account guidelines in order to not get charged an overdraft fee the overdraft must be cleared in the same day. I followed PNC guidelines and were still charged a {$36.00} overdraft fee when I told them I need to pick up my prescription they dismissed it, and said there was nothing they can do. My Reference number from my PNC call XXXX
Company Response: Closed with explanation

Timely Response

2019-10-08

Austin, TX

Struggling to repay your loan

Student loan: Private student loan

Can't get other flexible options for repaying your loan
Complaint: My student loans take up almost half of my yearly income. I'm having a hard time living off of $ XXXX/month, especially when unexpected things pop up like medical bills, car repairs, moving expenses, etc.. With all my bills paid, I have less than {$100.00} leftover to spend or put in savings or towards those unexpected costs. I can't keep up with it and PNC/XXXX have only one option to reduce my monthly payments - not even based on my income and only a 1 year option ( as if my income is going to increase so significantly in a year that I will be able to afford $ XXXX/mo on my private student loans and over {$200.00} for my federal loans ) - and have made it insanely hard to enable that on my loans. I'm having panic attacks about being able to make these payments and afford to live even at the bare minimum. I've had to work two extra jobs and insane hours to keep up, but I can't do it anymore. My XXXX XXXX XXXX XXXX is XXXX, making it near impossible to do my job and grow in my career. I don't want to be a mooch and never expected to pay nothing for my education but there has to be SOMETHING, some option available to reduce my payments to a reasonable and livable amount. Please, please help me. I've tried everything I can think of, including an attempt on my own life. Please help.
Company Response: Closed with explanation

Timely Response

2019-10-08

Rocky Ridge, MD

Struggling to pay mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with explanation

Timely Response

2019-10-08

IL

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Complaint: On XX/XX/19 I was checking my email and immediately saw a email from PNC bank saying that my account was over-drafted in the amount of XXXX cents at XXXX XXXX this morning. So I immediately transferred the funds into my account from my reserves because I have the virtual wallet. Then I went on to realize that I was charged a overdraft fee of XXXX. So immediately I contacted my bank when they opened to see if they would wave the overdraft fee. Mind you that I shouldnt have even been charged a fee because I have overdraft protection and any other time PNC takes the money from my other accounts. There was XXXX in my reserve. But on midnight XX/XX/19 everything went hay wire and then Im told that my fee cant be reversed because I have a bad banking history. Really!!! Which I do not by the way and this was not even my fault!!! Then Im told I have to wait 2 days to talk to someone to resolve this issue!!!! Insane!!!!!!!
Company Response: Closed with monetary relief

Timely Response

2019-10-08

Massillon, OH

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with monetary relief

Timely Response

2019-10-08

Irvington, NJ

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2019-10-08

Muhlenberg, NJ

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with explanation

Timely Response

2019-10-07

Melbourne, FL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with monetary relief

Timely Response

2019-10-07

Ft Belvoir, VA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I submitted an electronic payment for my XX/XX/2019 mortgage, which PNC did not receive until the XXXX of the month. PNC charged me a late fee of {$130.00}. I had already sent in my payment, which included extra principle payment over my required amount. PNC took my extra payment and applied it to the late fee they assessed. I called PNC to request a late fee waiver, since I am eligible to have one. I was told that since the fee was paid there is nothing due and they won't refund my {$130.00} or apply it to my mortgage principle as I intended. PNC said it was keeping my money. PNC took my money and is hiding behind a technicality to withhold my money. I pay on-time except for one late payment over a year ago. I pay more than the required amount each month. PNC is alienating one of their reliable customers over this fee.
Company Response: Closed with explanation

Timely Response

2019-10-07

Sandwich, MA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2019-10-07

Leeton, UT

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-10-07

PA

Managing an account

Checking or savings account: Savings account

Deposits and withdrawals
Complaint: On Tuesday XX/XX/XXXX, I sent money to an account whom I thought was the owner of a beach house in XXXX totaling {$900.00}. Originally, I had been in contact with someone claiming to be the owner regarding renting the house for the month of XX/XX/XXXX. I sent the money via the XXXX feature through PNC. After sending the money, and receiving some questionable texts from the owner, I decided to look into it further and call the listing agent on the house to confirm the owner of the house. The listing agent confirmed with me that they were not the owners, and this scam had previously taken place last year. I contacted PNC on XX/XX/XXXX, the day I found out this was a scam to file the claim. Today, I found out PNC rejected the claim because the transaction had gone through and I was told from XXXX at PNC that I would need to follow-up with XXXX XXXX ( false owner of house ) to be reimbursed. I explained this can't be done because XXXX XXXX is not a real person.
Company Response: Closed with explanation

Timely Response

2019-10-07

Silver Spring, MD

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: We been dealing with PNC mortgage/XXXX XXXX XXXX XXXX XXXX, for over 5 yrs, since XXXX, to try and resolve an issue with them sending back our payments in error in which they sent us a letter stating such mistake. These payments were sent back when they thought we had not made a full payment on a verbal repayment with them, when in reality the payment was a normal mortgage payment, while they had money in a suspense account to cover the rest of the mortgage payment if needed. They admitted their error, asked us to return the payments and when we sent the payments back to PNC, they were rejected again. We have never been approved for ANY other program with PNC to date XX/XX/XXXX. We make enough money and our debt ratio is lower then the threshold. The guidelines used for them are questionable. PNC bank and XXXX send false documents to homeowners only to lead to stealing your home right from under you. They also have very unscrupulous lawyers who do this. Their false documents, massive paperwork to prolong the process and the requesting of documents multiple times is ridiculous. PNC/XXXX have not tried to work with us at all during the entire process. We have never had a loan modification nor any other type of program to help with mortgage. The investors are XXXX XXXX XXXX XXXX and they are the ones who do not authorize PNC to do any type of modification. We want to keep our home. We went to federal court with PNC in order to stop them from wrongfully foreclosing on our home, to no avail. The XXXX XXXX XXXX XXXX are the investors who do not offer any assistance whether it is legally supposed to or not. I am going to the press to let them know that PNC mortgage and XXXX XXXX XXXX XXXX are fraudulently taking people 's home without finding out the circumstances and not allowing for any type of modification.
Company Response: Closed with explanation

Timely Response

2019-10-06

Madison Square Sta, NY

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with customer service
Company Response: Closed with explanation

Timely Response

2019-10-06

PA

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with balance transfer
Complaint: On XX/XX/2019 I applied online for a PNC credit card with a 0 percentage interest on balance transfers. I was approved and put in the balance transfer information for 2 other credit cards I have. I kept checking these accounts to see when the transfers went through. After a few weeks I called PNC and was told that it takes 23 business days to go through. I kept checking each day and it still didn't go through. By the way they charged me a fee of {$58.00} on my card. I called them again on XX/XX/XXXX and was told that it wouldn't go through until the XXXX. On the XXXX it still didn't go through. I called PNC again on XX/XX/XXXX and was told it was sent but they don't have any control over when the credit card company it was sent to received it or when they post it. There were 2 companies that were supposed to be sent this balance transfer so what are the odds that neither of them received the money? I was told to wait until Friday and to call PNC back if it still didn't go through and if it didn't that I could stop the transfers and use the 2 checks sent to me with my card to get the money by signing them out in my name. So on Sunday XX/XX/XXXX I checked and the transfers still hadn't gone through and I called PNC again. I told her that the balance transfers still hadn't gone through and asked about stopping the payments and using the checks I had to get the money that way. I was told she could stop the payments and reissue them to the 2 other credit card companies again. That would put me in the same spot I was in. I told her to stop the transfers to the credit card companies and I would use the checks made out to me and pay the balances myself. I was then told it takes about 3 days for the money to be available for me to write the checks to myself and another 10 days for the checks to clear. So now if everything goes right I should have the money by XX/XX/XXXX if she meant just 10 days or if when I call back they tell me that it's 10 business days. Which would bring it to XX/XX/XXXX I think. Oh and also there is a {$35.00} charge for each balance transfer cancellation which she said I should call them and see if I could get that back since I have never received the money. At this rate I will have a payment due before I have even received the money. I can't help but think this is a scam. How can I be expected to make payments on money I haven't received? Also it takes 2 months off the 0 percent interest for one year.
Company Response: Closed with explanation

Timely Response

2019-10-06

Philadelphia, PA

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: I have noticed that PNC BANK have placed an inquiry on my XXXX credit file dated XX/XX/2019. As you probably know, Credit Reporting Agencies treat inquiries as a statement of fact and will not allow a consumer to dispute them. I requested both PNC BANK and XXXX to verify these inquiries. Since it is against federal law ( Fair Credit Reporting Act -- 15 USC? 1681b ) for an entity to view a consumer 's credit report without a " permissible purpose, '' I am writing to inquire as to their alleged purpose, for doing so since I did not apply for employment with their organization nor did I request credit from their organization. Based on the evidence in my possession, this inquiry was performed under false pretenses as described in the clear language of the law. 15 USC 1681n ( a ) ( 1 ) ( B ) states, in part, " in the case of liability of a natural person for obtaining a consumer report under false pretenses or knowingly without a permissible purpose, actual damages sustained by the consumer as a result of the failure are { { {$1000.00} } }, whichever is greater ; ''
Company Response: Closed with explanation

Timely Response

2019-10-06

Madison, WI

Fraud or scam

Money transfer, virtual currency, or money service: Traveler's check or cashier's check

Complaint: I posted a couch for sale on XXXX and XXXX XXXX sent me a cashier 's check for {$1900.00}, which was much more than I was selling the couch for. He asked me to pay movers {$1700.00} to deliver the couch to him. I sent {$900.00} through XXXX to him before I realized it was a scam. PNC and XXXX were unable/unwilling to help in any way. The cashier 's check was mailed from a large office building in XXXX XXXX, and used the routing number of a XXXX XXXX XXXX XXXX in XXXX XXXX, CA. The check bounced about a week later.
Company Response: Closed with explanation

Timely Response