PENTAGON FEDERAL CREDIT UNION
Consumer Complaints
There are over 1318 complaints on file for PENTAGON FEDERAL CREDIT UNION. Dated between 2019-12-01 and 2012-03-29.
Complaints Page 2
2019-10-23
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-22
New Britain, CT
Getting the loan
Payday loan, title loan, or personal loan: Installment loan
Complaint: Denied loan based on excessive obligations in relation to income. What is the formula on debt to income, and if you are looking for bill consolidation loan, whats the drawbacks to that to lower obligations?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-21
Coconut Gr, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-10-18
Spring Hill, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: A LOAN WAS OPENED IN MY NAME AROUND XX/XX/2019 FOR {$20000.00}.
ACCOUNT NUMBER XXXX I FIRST OUT ABOUT THE FRAUD AROUND XX/XX/2019 AND PROCEEDED TO FILE A REPORT WITH THE FTC FOR IDENTITY THEFT.
I MAILED A DISPUTE LETTER TO PENTAGON FEDERAL ON XX/XX/XXXX REQUESTING TO CLOSE THE UNAUTHORIZED ACCOUNT AND TO TAKE STEPS TO REMOVE THIS ACCOUNT FROM MY CREDIT FILE. I PROVIDED A COPY OF THE IDENTITY THEFT REPORT, PROOF OF IDENTITY AND A NOTICE TO FURNISHERS OF INFORMATION.
THIS WAS SENT BY CERTIFIED MAIL, TRACKING NUMBER XXXX AND RECEIVED XX/XX/2019. TO DATE THERE HAS BEEN NO RESPONSE FROM PENTAGON FEDERAL.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-16
Bellerose Manor, NY
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Application denied
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-16
Santa Ana, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-16
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-15
Lake San Marcos, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-15
Hollywood, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-10
Wichita, KS
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-09
Largo, FL
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: On XX/XX/2019, I filed a dispute with XXXX, regarding several accounts that had been opened, fraudulently, in my name. They deleted a few, but, left two ( 2 ) remaining. I also filed a complaint, with the FTC, about these accounts, and, had a Fraud Alert put on all three Credit Reporting Agencies. As of this date, XX/XX/2019, XXXX has failed to remove these fraudulent accounts/inquiries. The companies that hold these accounts were notified, and, have rectified the situation internally ; I no longer appear as an account holder on their records, however, XXXX has not removed them from my Credit File, nor, have they responded to my inquiries. The following two ( 2 ) accounts are in question, and, only appear on my XXXX report : Pentagon FCU # XXXX XXXX/XXXX ( XXXX )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-09
Lithonia, GA
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Complaint: This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that PENTAGON FCU has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to mis-report. Moreconfirmation of the aforesaid item too. My proper request mustover, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask your be investigated as soon as possible and confirmed to be correct. Thanks!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-07
Pinellas Park, FL
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: On XX/XX/2019 at XXXX XXXX EDT I have made hotel reservation with XXXX XXXX, XXXX, XXXX for 8 nights in the amount of {$580.00}. On the same day at XXXX XXXX EDT after reading unfavorable consumer reviews I have decided to cancel this reservation. The reservation was active for only about 3 hours. On XX/XX/2019 at XXXX XXXX EDT I have sent email to this merchant requesting a refund back to my credit card. This merchant has responded to my email next day indicating for the first time ever that reservation and rates are non-refundable. At this time I have decided to file dispute claim with PenFed Credit Union, my credit card issuer and sent PenFed all supported documentation which indicates that non-refundable reservation was never disclosed to me during the reservation and cancelation process because this merchant on its website just does not disclose any cancellation policy at all.
On XX/XX/2019 my Credit Union PenFed has sent me a letter indicating that dispute claim will be closed in my favor and that credits for the disputed claim are now permanent.
On XX/XX/2019 I have received another letter from PenFed Credit Card Dispute Analyst XXXX XXXX now threatening to re-bill my account and consider the case closed.
The case has been closed already on XX/XX/2019 in my favor. To me closed means closed, permanent means permanent. Please help. Thanks very much.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-10-03
Seneca, SC
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Unable to receive car title or other problem after the loan is paid off
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-10-02
Northside, NC
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: Initiated a credit card application in late XXXX with Pentagon Federal Credit Union for a Platinum Rewards Visa Signature Card. While they reviewed my application, Penfed made two hard inquiries on my credit. After a week, I called Penfed on XXXX XXXX to inquire into the status of my application. When I was told that there was a hold on my application due to my status as a graduate student, I was told that my application would be reviewed by higher. Having already observed that Penfed made two hard inquiries, I explicitly acquiesced as long as they did not make a third hard inquiry.
Despite my explicit guidance, I found that my credit had taken a third hit. Penfed has made no attempt to rectify their error.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-10-02
Bethesda, MD
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-10-02
Cheverly, MD
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: Around the beginning of XX/XX/2019, one of the authorized users rented a rental car from XXXX XXXX at XXXX XXXX. The rate of which they offered them was approximately XXXX dollars per day. During the course of the rental period my card had been charged several times and when it reached it's XXXX XXXX I paid it down to approximately XXXX as I try to stay conscious of my credit balances. When reviewing the charges I noticed that there were multiple charges pending for XXXX dollars, XXXX dollars, XXXX dollars pending and XXXX dollars being held up for the rental fee. A few days later I noticed that the limit of my credit card was maxed out and over the limit again. I called Penfed the credit provider and inquired and was told not to worry those were pending charges. Later that day or the next day the charges were removed. When the rental car was returned the fees were 3 times that signed agreement a explanation was offered to the effect that " we can change the rate any time we feel without explanation. The car was returned and my card was charged somewhere in the neighborhood of XXXX XXXX dollars to XXXX dollars. I am not sure of the amount because Penfed has allowed the merchant to submit several different charges that have been reflected on the statements as well as removing some fees only to add them back later at 3 times the amount. That has been the main issue. I don't understand what the fees are for and how they are what they are and no one at Penfed or the rental company with provide a suitable answer. A day or so later I disputed the charges I was told by XXXX on XXXX approximately XXXX p.m. not to worry the charges would be credited back until an investigation was completed. The next day I checked to see had the credit taken effect and was told by a different representative named XXXX that credit will be issued as well but could take 10 business days and I only had a few days left. Then a few days later I called again to inquire as to why I am not getting courtesy credit. The credit that several representatives had told I would get as I am concerned the over the limit will reflect on my credit report and tarnish my credit. I was told no worries, we will send you a letter to send to the bureaus to offset any damage. I was told that I am not being charged for the disputed amount, no interest, pentalties etc while the investigation is on going. Again, I asked why is that not reflected on my statement. After speaking with 3 supervisors that last of which named XXXX told me that I would not be able to get a courtesy credit while the investigation was taking place and that if I wanted to pay my card off then I would have to pay the disputed amount as well and in the event that my dispute was successful I would be credited back. As I told him that I am confident of that because had provided them with proof that I was over charged and if necessary I would take all legal action lawfully allowable to remedy the situation. I inquired about fraudulent charges of which he tried to explain the reasons of why I could or couldn't say it was fraud because I had saw in my portal when disputing the charges that that was an option however, after completed the call with him I checked to see if that option was still available and lo and behold the option was not available anymore for me. I feel I am being discriminated against and not being given the benefit of doubt that most people have when disputing a charge. Any advice or assistance that you can provide to help remedy this in getting the actual amount that I '' m being charged valid or not is greatly appreciated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-01
Staten Island, NY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: Its not a dollar amount I looked on my XXXX XXXX report and I believe someone either tried to or have opened an account in my name because pentagon federal credit union is on my report and I never did that.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-30
UT
Communication tactics
Debt collection: Credit card debt
Frequent or repeated calls
Company Response: Closed with explanation
2019-09-29
Berthoud, CO
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Complaint: At the beginning of XXXX, I received a promotional offer from PenFed for {$50.00} back if I spent either {$500.00} or {$1000.00} within the month ( both amounts were listed as 'required ' in their terms -- extremely unclear and poorly worded ). I emailed for clarification and got no response, an ongoing issue with PenFed 's customer 'service ' department as will be noted shortly. I contacted them again, given the time-sensitive nature of the offer, and was told that they would NOT honor the {$50.00} for {$500.00} offer and I would have to spend a full {$1000.00}. So I jumped through a number of hoops to move auto payments around to get that done, only to get another email over a week later ( again, this is a promotion that was only good for a month ) that oh, oops, they'd screwed up, they did have to honor the original offer for {$500.00}. At the same time, I got another offer ( snail mail ) for {$50.00} off {$1000.00}. I asked if they would honor both given that I'd received both. Again, no response. Again, I ask again. PenFed acknowledges that they are completley responsible for the mistake, sending multiple offers, the bad information I was given, the incredibly late correction given the time sensitivity of the issue, and yet they aren't going to do anything -- their customers are just going to have to absorb their mistake. I contact them again asking for a manager or supervisor to reconsider given how poorly this was handled. Again, no response. I FINALLY get someone on the phone on XX/XX/XXXX and per her given the amount of hassle and incredibly poor customer service on PenFed 's part she would immediately have credited my account the missing money, but since this promotion was through a credit card it had to get approval. However, she would forward it directly to them and I would have my response in writing shortly. It's now XX/XX/XXXX ( OVER a month ) and PenFed 's complete lack of customer service continues as I still have no response and no credit for the second promotion.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-09-28
Rockville, MD
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Can't use card to make purchases
Complaint: My complaint disputes Pentagon Federal Credit Union ( hereinafter, PFCU ) " blocking '' my credit card from any use on or about XXXX XX/XX/2019 ; and on or about XXXX XX/XX/2019 denying my credit card payments to : XXXX XXXX XXXX ( annual dues ) and XXXX XXXX XXXX ( annual dues ) absent factual explanation.
( i ) Re " blocking '' my credit card from any use on or about XXXX XX/XX/2019, please see my letter sent to Mr. XXXX XXXX XXXX, CEO and Manager, PFCU dated XXXX XX/XX/2019 ( letter copied below ).
[ my address ] XXXX XX/XX/2019 Mr. XXXX XXXX XXXX, CEO and Manager Pentagon Federal Credit Union XXXX XXXX XXXX XXXX XXXX, Virginia XXXX PH : XXXX XXXX XXXX XXXX Dear Mr. XXXX : I am writing to report my consternation and disgust with Pentagon Federal Credit Unions ( PFCU ) apparent recent now-you-have-credit-but-now-you-dont-have-credit policy regarding my VISA credit card.
As a PFCU member since the mid-XXXXXXXX I have had a VISA with PFCU for several decades. I have never had a late payment nor have ever overdrawn my credit limit of said VISA. Inexplicably and absent any notice, yesterday ( XX/XX/2019 ) as I attempted to make a VISA purchase for {$56.00} I found PFCU had blocked my VISA. What followed at PFCU for nearly one hour, as I spoke by my cell phone to numerous putative PFCU employees in the USA and overseas, was clearly unconscionable negligence. Each employee tried to explain the blocking error ( most, directly contradicting what the previous employee had stated ) while transferring my call repeatedly to get to the PFCU staff who would/could unblock my VISA.
First, the cardholder service employee ( XXXX ) stated my VISA was blocked because : there was no phone number associated with credit card. I replied my VISA was decades in existence and my phone number had not changed during that time period. Further, I was using my cell phone to speak to them. Thereafter, the PFCU employee admitted she could see my cell phone number associated with my VISA in her database.
Second, the PFCU employee said that someone from XXXX had tried to contact me by phone to verify an XXXX payment that had been entered three ( 3 ) times. I asked how much XXXX had billed, PFCU employee replied {$440.00}, I confirmed that amount was authorized by me. Employee, XXXX ID : XXXX ( XXXX, OR ), could not explain his own assertion the {$440.00} payment had been entered 3X on XX/XX/2019 by XXXX, so he stated XXXX could not contact you [ XXXX XXXX ] by phone to verify the charge. I responded : I have a VISA with PFCU, not XXXX. I have no business relationship with XXXX ; and, had I been so contacted, would logically assume credit fraud by an unknown third party ( XXXX ) against my VISA. If PFCU needs to verify a PFCU-VISA charge, PFCU can text-or voice-message my phone while showing PFCU-Phone-ID when contacting me.
Finally, XXXX transferred me to XXXX employee ID XXXX apparently in a XXXX-call-center ( PH : XXXX or XXXX ). XXXX spoke incomprehensible English and could not understand my questions sufficiently to reply. I ended the call and recalled PFCU cardholder service ( XXXX ), XXXX answered and I explained I wanted to have my VISA unblocked. XXXX said she would have to transfer me to which I replied I needed to speak English. XXXX stated she would remain on the call with me. XXXX answered the phone and asked me a variety of questions ( my birthdate, social security last-4-digits, etc. ) concluding with : were you forced- or coerced to make purchases to XXXX XXXX XXXX XXXX and XXXX , NY XXXX ? I indicated that those were my purchases and asked if she was forced or coerced to question my competence based on my birthdate? XXXX responded my VISA would be unblocked.
On XX/XX/2019, I again phoned the PFCU cardholder service ( XXXX ). XXXX, employee ID XXXX, answered and confirmed my VISA had been unblocked minutes ago.
Both my husband and I travel. For the past two years PFCU told us that prior travel notification to PFCU re our PFCU VISA cards was no longer required. In fact, PFCU told XXXX his VISA would be usable without prior travel notification to northern XXXX in XXXX 2019. On XX/XX/2019, I was told prior travel notification to PFCU is a requirement to avoid having your VISA blocked when used away from permanent home area. Which is correct : prior travel notification is necessary or not necessary? We have directly conflicting travel notification requirement depending on what day of the week or PFCU employee we ask re the need for prior PFCU travel notification.
My PFCU VISA expressly affirms credit that I can not be certain is available to me because of PFCUs unexplained/unjustified blocked VISA from my use. Further, knowing misleading/erroneous and contradictory information stated by PFCU employees, apparently to cover their mistakes or potentially unlawful policies, belies good faith business practice. My concern is that actions and/or policies promulgated by PFCU employees herein described may be prohibited by the Equal Credit Opportunity Act, 15 USC 1691 et seq. and the Federal Credit Union Act, 12 U.S.C. 1751 et seq., If said actions continue or repeat, I will furnish a copy of this letter and updated PFCU actions to the Chairman of the National Credit Union Administration with respect to Pentagon Federal Credit Union.
Sincerely, [ signature ] ( ii ) Re denial of my credit card ( annual dues ) payments on or about XX/XX/XXXX-XX/XX/2019 to the XXXX XXXX XXXX ( hereinafter, XXXX ) and the XXXX XXXX XXXX and repeated " hang-up '' telephone calls with no messages to my cell phone from PFCU phone number ( XXXX ) from on or about XX/XX/2019 to XX/XX/2019. On or about XX/XX/2019, the XXXX XXXX XXXX ( hereinafter, XXXX XXXX ) called to notify me my credit card ( annual dues ) payment had been " declined '' by PFCU. Immediately I called PFCU and asked why my credit card payment to XXXX XXXX had been " declined. '' PFCU employee ID XXXX, " XXXX '' replied : " XXXX XXXX entered an incorrect cvv number. '' I replied no cvv number was requested by XXXX XXXX ( nor was cvv ever required for 8 years prior I paid my dues via PFCU card ), so " XXXX '' next stated " XXXX XXXX entered the wrong expiration date [ on my credit card ]. '' Contradicting PFCU " explanations, '' XXXX XXXX employee " XXXX '' ( XXXX ) affirmed my payment was " [ PFCU- ] declined '' rather than showing " keystroke error, '' latter, as PFCU employees had opined untruthfully. I retained a photocopy of my credit card payment receipt US mailed to XXXX XXXX showing all credit card numbers including the expiration date are noted clearly and unequivocally as XXXX ( XXXX XXXX ) affirmed. In summary, PFCU provided no lawful or even rational explanation for PFCU " declining '' my payment to XXXX XXXX ( and XXXX? ). This PFCU " now you have credit, now you do not have credit '' absent any lawful explanation appears to be in plain violation of both the Equal Credit Opportunity Act, 15 USC 1691 et seq. and Federal Credit Union Act, 12 USC 1751 et seq., hence I am respectfully requesting my complaint herein be without delay transmitted to the Chairman of the National Credit Union Administration and/or OIG National Credit Union Administration as specified by said statutes and/or Federal Trade Commission as CFPB deems appropriate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-28
Smyrna, SC
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: On XX/XX/2019 a hard inquiry from XXXX XXXX appeared on my credit report. I called the company on XX/XX/2019 to ensure that no fradulent accounts had been opened in my name and to request that the inquiry that I did not authorize be removed. The individual I spoke with on the phone assured me that there would be no problem doing that and no further action would be required on my part. To this day the inquiry that I did not authorize still remains on my report. On XX/XX/2019 another inquiry appeared from Penfed. I had never heard of this institution before that time so I called to be sure that no fradulent accounts had been opened using my name. After speaking to an individual from Penfed I was informed that a fradulent account had been opened in my name with the incorrect social security number and that it would be closed immediately. I also ask to have the hard inquiry to be removed but was informed that I would need to authorize Penfed look at my credit report, creating yet another hard inquiry, in order for them to remove the original that should not be there in the first place. Several days later a welcome packet arrived in the mail from Penfed informing me of my new account. I sent an email to this institution on XX/XX/2019 to ensure that the fradulent account had been closed and to request that the hard inquiry that I did not authorize be removed from my report once again. A response was sent on the same day informing me that the account was indeed closed on the XXXX of XXXX when I placed the first phone call but I was told again that in order for them to remove the hard inquiry, that is on my report due to their mistake, I would need to authorize them to run my report or I could pull and submit a full copy of my credit report with the errors highlighted. I responded to this email on XX/XX/2019 inquiring as to why I should authorize something that seems so counterintuitive or mail such sensitive information to a company who has allowed a fradulent account to be opened so easily. As of this moment, I have yet to receive a respone to this email. I understand that hard inquiries stay on my report for a period of time before being removed, however, I feel that these extra hard inquires have brought my credit down and hurt my chances at getting a business and/or home loan in the near future. I also feel that, regardless of how long hard inquires stay on my report or who they are shared with, they should be removed immediately since they were not authorized.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-27
Kingsville, TX
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-24
Avalon, MS
Charged fees or interest you didn't expect
Payday loan, title loan, or personal loan: Personal line of credit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-09-23
Halyoke, MA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: On XX/XX/2019 I called Pentagon Federal Credit Union to inquire about a pre-approved credit card offer that I received in the mail. I told the representative with whom I spoke that I was not interested in the card advertised in the mailer ( a Visa card ) but that I would like to know if the pre-approval applied to their other card products. He told me in no uncertain terms that it did. As far as I knew, he then assisted me with applying for a different product, an XXXX XXXX card, for which he told me I was approved. I found out the following Monday that this representative had lied to me, and in fact he had processed an application for the Visa card without my permission. After numerous phone calls to PenFed and discussions with supervisors I was told that the credit union would not honor the approval for the XXXX XXXX card, which was the only card I was ever interested in opening with this institution. One representative suggested that I simply put in a new application, which I did on XX/XX/XXXX. This application was declined. The result is that PenFed placed two " hard '' inquiries on my XXXX credit report. I have asked them to remove the inquiry from XX/XX/XXXX, since I never consented to apply for the Visa card and in fact the representative I spoke with lied to me repeatedly and told me he was processing an application for the XXXX XXXX. I was told by a couple of people at PenFed that this inquiry could have been placed either in connection with the credit card application or in connection with my joining the credit union, a condition of opening a credit card account. Since none of this was disclosed to me at the time and I never gave my permission to have my credit pulled for any purpose other than to apply for an XXXX XXXX card I reiterated that I expected that inquiry to be removed from my report. I was told by the last supervisor with whom I spoke that the tapes of my initial phone conversation would be reviewed and that I would be contacted after he determined what happened. This was in XXXX. I never received any follow-up call, and the inquires have remained on my XXXX report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation