OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 9
2019-10-31
Gilbert, AZ
Trouble during payment process
Mortgage: VA mortgage
Company Response: Closed with explanation
2019-10-31
GA
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: In progress
2019-10-31
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-31
Millville, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My mortgage was recently ( a few months back ) assigned to PHH Mortgage. ( I'm fairly certain it was an assignment of the loan, as opposed to the servicing function, but I'm not sure. ) My complaint related to fees they're charging in connection with online and phone payments. They are also having recurring issues with their website payment portal.
My previous mortgagee did not charge any fees for online payments. As soon as PHH got involved, they started charge {$7.00} for each online or phone payment. When I questioned them, their position is that I am electing to pay the fee by not paying via check or a recurring automatic payment ( apparently they don't charge the fees for those forms of payment ). All of their communications go to great lengths to reassure you that you've consented to the payment, and that they retain a portion of it and pay a portion to the third party service.
PHH also has a buggy payment website. It works about half the time. Today, I tried to log on to pay my bill, but the site was down. On the call, they acknowledged the recurring problems and said they're working on it.
Finally, I have questions about their escrow practices. The previous mortgage company would send me checks periodically because my escrow balance would exceed the maximum allowable limit they are permitted to hold ( which I believe they said was something like your estimated insurance and tax expenses over the next six months ). I have not gotten any refunds from PHH, and my payment has been going up. ( One increases was legitimate and happened in connection with an increase in my insurance premiums ... about {$100.00} increase in premiums for the year ). I can't explain the other increases.
I don't have dates because I can't log onto their website, but I tend to pay me mortgage during the last few/couple days of each month. So, the fees have been charged near the end of each month for the past several months.
Thanks for your help.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-30
Jamestown, NC
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-10-30
CA
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Closed with explanation
2019-10-30
Coalinga, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-10-30
Murray, UT
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation
2019-10-30
SC
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-29
CT
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation
2019-10-29
Saint Petersburg, FL
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Closed with explanation
2019-10-29
Occoquan, VA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-10-29
MI
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-10-29
Grover Beach, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-10-28
Tucson, AZ
Applying for a mortgage or refinancing an existing mortgage
Mortgage: VA mortgage
Company Response: Closed with explanation
2019-10-28
NV
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-10-28
Hampton, VA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-10-28
Palmerton, PA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-10-28
Diamond Bar, CA
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Closed with explanation
2019-10-28
Indianapolis, IN
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-10-28
Lithonia, GA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-10-27
Federal Way, WA
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation
2019-10-27
Montevallo, AL
Trouble during payment process
Mortgage: VA mortgage
Complaint: Good evening Sir or Ma'am, please reference previous complaint number : XXXX.
OCWEN Mortgage engaged in deceptive lending practice based upon CFPB Lawsuit filed in 2017. I feel that based upon the awsuit filed by the CFPB, I was wronged and deceived by OCWEN. As I stated in my previous complaint, OCWEN soled / transferred a past due / delinquent mortgage to XXXX XXXX. Doing this action has caused a hurtful and financial burden upon me and my family.
XXXX XXXX has decided not to report the account to any of the three credit agencies. I am requesting OCWEN do the same ; not report the account and any information to the three credit reporting agencies.
Thank you in advance for your help and report.
v/r XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-27
Sandy Hook, CT
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Closed with explanation
2019-10-27
Firestone, CO
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: In progress