OCWEN FINANCIAL CORPORATION

2016-06-28

San Jacinto, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-28

NY

Settlement process and costs

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I have been complaining about Ocwen loan servicing for a year now, they allowed a mortgage to be forged in my name, I contacted them about this, the dispute was resolved and Ocwen released me from the mortgage and bond, my name was removed from deed via a quit claim. Ocwen sent me a letter saying they would no longer report anything to my credit accounts with credit beurea. I have been seeking a mortgage and home for me and my kids and Ocwens now put the loan on my credit as a foreclosure, thus preventing me from obtaining a loan
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-28

Saint Augustine, FL

Application, originator, mortgage broker

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-28

Napa, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-28

Sacramento, CA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: 1 ) The pymt I made for {$870.00} that Ocwen rcvd on XXXX/XXXX/XXXX, and {$3300.00} from XXXX/XXXX/XXXX, and {$3300.00} from XXXX/XXXX/XXXX were all canceled and re-posted on XXXX/XXXX/XXXX. Why? 2 ) Why is the pymt I made on XXXX/XXXX/XXXX for {$3300.00} not added to the paid year-to-date amount? 3 ) Why is the paid ytd column on the XXXX/XXXX/XXXX stmt depicting yrly totals for XX/XX/XXXX -XXXX? 4 ) If pymts Ocwen rcvd on XXXX/XXXX/XXXX, XXXX/XXXX/XXXX, and XXXX/XXXX/XXXX are applied on XXXX/XXXX/XXXX, why are they not showing up in the paid ytd column on the XXXX/XXXX/XXXX stmt? 5 ) Out of my XX/XX/XXXX pymt of {$3300.00} that Ocwen rcvd on XXXX/XXXX/XXXX, why was {$2300.00} applied to Principal? 6 ) From the remaining {$1000.00} of my XX/XX/XXXX pymt {$430.00} was paid to Escrow. What happened to the {$590.00} that was left? 7 ) Why did Ocwen take {$2300.00} from the {$3300.00} that I paid in XXXX XXXX to apply it to Principal then the following month move it to the Suspense account to match it to the incorrect amount Ocwen had me pay in XXXX XXXX and use it as my pymt for XXXX XXXX when my XX/XX/XXXX pymt was paid in full in XX/XX/XXXX before Ocwen split off the {$2300.00} towards Principal? 8 ) If the amt to satisfy the pymt Ocwen posted on XXXX/XXXX/XXXX was rcvd on XXXX/XXXX/XXXX, why did Ocwen wait eleven days to apply the pymt? 9 ) On the XXXX XXXX, XXXX stmt, the paid ytd amt for Principal is {$2700.00}. Why does it drop to {$840.00} on the XXXX/XXXX/XXXX stmt? 10 ) On the XXXX/XXXX/XXXX stmt, the paid ytd amt total is {$7700.00}. the pymt on the XXXX/XXXX/XXXX stmt of {$3300.00} should bring it to {$11000.00}. Why is it only {$8700.00}? 11 ) the total amt paid ytd on the XXXX/XXXX/XXXX stmt, being corrected to {$11000.00} should be {$14000.00} on the XXXX/XXXX/XXXX stmt after that pymt of {$3300.00} is included, not {$12000.00} as shown. 12 ) the total amt paid ytd on the XXXX/XXXX/XXXX stmt, being corrected to {$14000.00} should be {$17000.00} on the XXXX/XXXX/XXXX stmt after that pymt of {$3300.00} is included. not {$15000.00} as shown. 13 ) the total amt paid on the XXXX/XXXX/XXXX stmt is {$12000.00}. not {$11000.00} as shown. 14 ) the total amt paid to Escrow on the XXXX/XXXX/XXXX stmt is {$1000.00}. not {$1000.00} as shown. 15 ) the total amount paid to Principal ytd on the XXXX/XXXX/XXXX stmt shows {$1600.00}, and for Interest shows {$10000.00}, Escrow {$2700.00}, and the corrected total paid ytd is {$17000.00}. Adding the amts paid on the XXXX/XXXX/XXXX stmt for Principal ( {$2300.00} ), Interest ( {$7700.00} ), Escrow ( {$1000.00} ), and Total ytd ( {$12000.00} ) should bring the figures in the paid ytd column for Principal to be {$3900.00} ( not {$2700.00} ), Interest {$18000.00} ( not {$10000.00} ), Escrow {$3800.00} ( not {$2300.00} ), and Total ytd {$27000.00} ( not {$15000.00} ). 16 ) the amt paid on the XXXX/XXXX/XXXX stmt in line XXXX for pymt Ocwen rcvd on XXXX/XXXX/XXXX totals {$2300.00}. Why does Ocwen remove {$4300.00} from Un-applied Funds? 17 ) The pymt I made for {$3300.00} that Ocwen rcvd on XXXX/XXXX/XXXX, and {$1000.00} from XXXX/XXXX/XXXX, and {$5.00} from XXXX/XXXX/XXXX, and {$3300.00} from XXXX/XXXX/XXXX, and {$3300.00} from XXXX/XXXX/XXXX were all canceled, as well as create and cancel a fake pymt on XXXX/XXXX/XXXX for {$3300.00} and two fake pymts on XXXX/XXXX/XXXX for {$2300.00} and {$1000.00} and re-post all XXXX transactions on XXXX/XXXX/XXXX. Why? 18 ) Why does Ocwen change the pymt made on XXXX/XXXX/XXXX for {$3300.00} with {$340.00} allocated to Escrow to {$3300.00} and {$0.00} with {$340.00} and {$0.00} to Escrow on XXXX/XXXX/XXXX? 19 ) If at the time of the XXXX/XXXX/XXXX stmt, Ocwen truly believes I am two pymts behind, why does Ocwen allocate {$1000.00} as a pymt to Principal on XXXX/XXXX/XXXX? 20 ) the total paid ytd on the XXXX/XXXX/XXXX stmt for Principal should be {$4400.00} ( not {$3100.00} ), Interest {$21000.00} ( not {$12000.00} ), Escrow {$4100.00} ( not {$2600.00} ), and total {$33000.00} ( not {$18000.00} ) 21 ) the Escrow balance on the XXXX/XXXX/XXXX stmt shows {$1400.00}. why does the XXXX/XXXX/XXXX stmt show {$1000.00} when there were three pymts made to Escrow during the period between XXXX/XXXX/XXXX and XXXX/XXXX/XXXX totaling {$1000.00}? The Escrow balance should be {$2500.00}.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-28

Victorville, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-28

Chicago, IL

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: Ocwen Mortgage has caused me to go into foreclosure. They have failed to apply my payments correctly. In fact when they filed the complaint in foreclosure, they were utilizing an old agreement. My loan was modified in 2014. Despite making payments under the agreement, they were not properly applying my payments. They took money from me, cashed the checks/money orders and said, we did not receive the money. When I called the electronic system, the recording said, your account is past due. I attempted to reach someone by phone to find out what was happening, but could reach no one. In my opinion Ocwen is very unorganized and the company is a complete disaster. This has caused me a lot of stress, needlessly. Please help
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-28

Mesa, AZ

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-28

MA

False statements or representation

Debt collection: Mortgage

Attempted to collect wrong amount
Complaint: copy to cfpb ombudsman team also email document to cfpb ombudsman unresolved issue ... XXXX XXXX XXXX XXXX IS NOT MY LENDER acts contrary to honesty and justice making false statements or AND present false statements BY under the control of ocwen loan serivcers ( XXXX XXXX XXXX, XXXX, XXXX, XXXX, XXXX XXXX, XXXX, XXXX, XXXX XXXX. presenting lost note that has been fabricated or doctored documents, these need to be brought under the attention of Economic Crimes Division of the XXXX State Attorney General 's office FOR investigation.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-28

Atlanta, GA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-28

South Florida, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Ocwen financial continues to charge us for home flood insurance despite us not being in a flood zone since 2014. We have sent Ocwen the proof, from FEMA, stating that we are not in a flood zone since 2014. They have even acknowledged receiving the proof ( letter ) we sent to them stating we are not in a flood zone, each year since 2014, but they continue to try and forceplace flood insurance every year in XXXX when our escrow account is renewed. They are clearly trying to charge us for something they know we do not have to pay and they make it very hard for us to get the flood insurance they 're trying to forceplace canceled, despite us sending them all of the necessary paperwork 2 months prior. This is a wide practice and I am shocked that they continue to do this. They act with impunity and they 're harming consumers. I would like to see some action taken against them for knowingly trying to charge customers for something they do not have to pay.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-28

Port Chester, NY

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-28

Colts Neck, NJ

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-28

Taft, OH

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: My loan was sold without my knowledge from GMAC to OCWEN. OCWEN began to fail applying my monthly mortgage payments for the months designated when sent by automatic bill pay from XXXX XXXX. OCWEN forced my mortgage into arrears by holding payments before applying them, then alleged I was behind. I did not receive notice that my fixed mortgage payment changed. OCWEN verified that my mail was returned undeliverable and knew that I never received notice of a rate increase. My fixed mortgage payments were set up for years on automatic bill pay with my bank. My mailbox was stolen off of my house and I purchased a PO Box to protect my mail. I was unaware that my mail had been returned or that the fixed rate had increased as it was supposedly FIXED. OCWEN later said it was an escrow shortage. OCWEN prematurely initiated a foreclosure on my house, despite my regular payments. I contacted OCWEN customer service to gain clarity as to how my mortgage payments deducted monthly from my bank could be in arrears. They assured me that my house was not in foreclosure. They initiated foreclosure while I was trying to unravel what occurred, but I did n't receive the filing and was unaware of any legal action pending. I could have immediately paid any escrow shortage. During that time, my bank continued to make my monthly mortgage payments to OCWEN. I was unaware a foreclosure had been filed. OCWEN began breaking into my home, attempting to prepare my house to sell while I was still in it, before the foreclosure was initiated and while at all times I owned it. I was diligently trying to resolve the issue. It was not logical for my house to be in foreclosure or behind when I paid monthly by automatic withdrawal from my bank. The OCWEN rep assured me that my house was not far enough behind to go into foreclosure. Suspiciously, without warning, all of my paperwork was removed from OCWEN 'S website, preventing me from obtaining my payment history and tax records. I called OCWEN and they refused to speak with me. I then discovered that XXXX had been illegally entering my house since XX/XX/XXXX, before a foreclosure action was initiated. They eventually stole everything out of my house, apparently in an effort to sell it to investors illegally. XXXX admitted that they entered my house at the direction of OCWEN. They had no legal authority to enter my house. At all times, I was paying my loan. In XX/XX/XXXX, they stopped applying my loan payments, but did not return my money back that was automatically deducted from my bank account. I have requested a loan payoff quote multiple times for almost a year, but they have refused to provide a payoff quote in violation of the law. It took them almost a year to review my payment history and provide it to my lawyer. I still have n't received a payoff quote. XXXX admitted they took pictures of my property inside my house, but refused to identify the property or return it. They broke off my locks twice and replaced with their locks without any legal authorization or right to do so. My home is in an area being gentrified by major private corporations, including : the XXXX XXXXXXXX Hospital ; and XXXX XXXX XXXX XXXX. Upon information and belief, they are trying to steal my house to sell to investment companies buying up my neighborhood and driving out all XXXX who owned houses in this neighborhood. My house is historic and they are attempting to steal it without paying market cost by initiating an illegal foreclosure. They have taken most of the houses in my area by paying below market rate for the majority of homes that predominantly belonged to older XXXX who did not have the resources to resist or fight back. OCWEN should not be allowed to get away with stealing homes by initiating illegal foreclosure actions against XXXX who do n't want to sell.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-28

Center, MO

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Please be aware that I filed a similar report with the XXXX Department of Consumer Affairs, my contact person is : XXXX XXXX State of XXXX-Department of Financial InstitutionsXXXX XXXX My complaint is as follows My wife and I filed Chapter XXXX bankruptcy in XXXX of XXXX which included back mortgage payments due Property Mortgage Services. In XXXX of XXXX we relocated to XXXX and left the house in charge of our daughter who was supposed to make and keep the mortgage current ; however, she came upon hard times and fell behind. In XXXX of XXXX my daughter was informed by a processor that she would have to vacate the premises or be sat out on the street. Soon after that we received a court document informing us that we had 60 days to appear in court to try and save our property from foreclosure. I had a fairly good job at that time in XXXX and had no intentions of returning to XXXX so I ignored the summons and figured that they would just take the house. Because of extreme XXXX I had to return to XXXX and moved in with family never bothering or having any concern pertaining to the house because in our mind we did not own it. In fact, at that time the house had been boarded up by the city. In XXXX we relocated to XXXX and moved with family and as usual whenever we moved we filed change of address with the Postal service so we could always receive our mail. In XXXX we were still living in XXXX and we received a letter from XXXX city or county informing us that we still owned the property and that the county had a tax lien on the property. We immediately contacted the County and made arrangements to pay XXXX dollars a month in order to keep the house from going back into foreclosure. Also in XXXX we received a one-time payment from Litton Loan Services stating they were paying part of a civil suit, this confused me because we had never signed on with this company in the past and had no knowledge of them. In the XX/XX/XXXX we started cleaning out the property and getting ready to renovate, the house had very bad XXXX infection and had to be completely gutted top to bottom. All walls, ceilings, doors baseboards, etc., had to be removed and thrown away and the remaining structure had to be scrubbed from the basement to the roof. All eletical had to be redone as well as a new roof put on plus instillation. In XXXX my wife and a friend started putting up drywall, I could not help much because of my age ( XXXX ) and illness. Finally, in XXXX of this year we moved in although the house is far from being completed. We live on about XXXX dollars a month and were paying a {$1000.00} rent per-month in XXXX so we just decided to move in no matter what the conditions. Soon after moving in we received a letter from Ocwen Loan Servicing , LLC stating that they had acquired the loan in XXXX XXXX, XXXX and wanted payment in full or else the property. I told them that if I indeed owed them I was willing to resume payments on the mortgage ; however, I question why they never sold the property in the last 5 years that they had it. I also asked that they modify the loan to a fixed mortgage because of my finical situation but to no avail. As I stated from the top the state has intervened but they have no power. Ocwen continues to try and confuse me by insisting and threating me from some of their agents while at the same time offering to talk about different alternatives but when I engage conversation with them it always end up with them saying payment in full or property. If indeed we owe these people we are willing to make arrangement to make monthly mortgage payment ; however, I feel they never they never contacted us in five years for payment and they can not say we received their mail because we receive everyone else 's commun
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-28

NY

Settlement process and costs

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Ocwen loan servicing let a forged mortgage be obtained with my name, they agreed it was a forget and removed my name and liability from this mortgage, as of XXXX XXXX this mortgage and 15 late payments showed up on my credit score driving it down XXXX points as I am in the middle of finding a home to buy, these late payments need to come off immediately, I have no liability for this loan, Ocwen agreed not to put any further actions on my credit, please help this be removed as well as late payments immediately, Thank you
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-27

Warrenton, VA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-27

Cutler Bay, FL

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-27

Occoquan, VA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-27

Bear, DE

Communication tactics

Debt collection: Mortgage

Frequent or repeated calls
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-27

NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-27

Las Vegas, NV

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-27

La Crosse, WI

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-27

Winton, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: OCWEN has been making repeated robo-calls to our home. Caller ID shows " Toll XXXX XXXX '' -- no mention of OCWEN. When someone picks up the line a recorded voice says to " stay on the line '' and some seconds later an operator comes on and asks for me or my husband. When I ask who it is they say " OCWEN a debt collection agency ''. Then they ask for my social security number! We are NOT behind on payments, and never have been. We refinanced our mortgage through XXXX in 2013 XXXX then through GMAC to get a lower interest rate. Apparently they sold the loan to OCWEN?. Now they are saying they need to " update their records '' via an unsolicited, unidentified phone call " for the trust ''????
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-27

Snellville, GA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response